October 1, 2020 NHTSA CAMPAIGN NUMBER: 20V603000
NHTSA Campaign Number: 20V603
Manufacturer General Motors LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 14,620
General Motors LLC (GM) is recalling certain 2018 Cadillac Escalade, Chevrolet Silverado 1500 and Tahoe, GMC Sierra 1500 and Yukon vehicles equipped with either a 5.3L or 6.2L V8 engine. The output of the mechanical vacuum pump can decrease over time, decreasing the amount of vacuum/power brake assist.
GM will notify owners, and dealers will reprogram the Electronic Brake Control Module, free of charge. The recall began November 11, 2020. Owners may contact GM customer service at 1-866-522-9559, Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-630-2438. GM’s number for this recall is N202300860.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2018 model year Cadillac Escalade, Chevrolet Silverado 1500, Chevrolet Tahoe, GMC Sierra 1500, and GMC Yukon vehicles. In some circumstances, these vehicles may have a condition in which the engine-mounted mechanical vacuum pump output may decrease over time, decreasing the amount of vacuum/power brake assist. If the vacuum level drops, customers may experience increased brake pedal effort, hard brake pedal, and/or potentially increased stopping distance. The Driver’s Information Center (DIC) “Service brake assist” alert will activate 2-5 minutes after the vacuum level drops, and a Diagnostic Trouble Code (DTC) will also be set. The condition is more prevalent at low speed when softly applying the brakes. At all times, the brakes remain functional and exceed the requirements of S7.11 of Federal Motor Vehicle Safety Standard (FMVSS) No. 135, “Light Vehicle Brake Systems.”
Dealers will reprogram the Electronic Brake Control Module in these vehicles with a new calibration that will improve how the system utilizes the hydraulic brake boost assist function when vacuum assist is depleted.
Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming, programming failure or control module damage may occur.
Frequently Asked Questions (FAQs) for Safety Recall N202300860
Loss of Brake Assist
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
Q2) What is the issue or condition?
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
The driver may feel vibration in the brake pedal or a change in the amount of pressure required to depress the brake pedal. The operator and persons inside the vehicle may hear a ticking noise coming from the engine compartment or activation of the secondary hydraulic brake assist system. In addition, a “Service Brake Assist” message will appear in the Driver Information Center within two to five minutes of vacuum level less than 10 kPA.
Q4) What is the remedy/repair?
Dealers will reprogram the Electronic Brake Control Module in these vehicles with a new calibration that will improve how the system utilizes the hydraulic brake boost assist function when vacuum assist is depleted.
Q5) What is the safety risk? Is the vehicle safe to drive?
If the vacuum level drops, customers may experience increased brake pedal effort, hard brake pedal, and/or potentially increased stopping distance. The Driver’s Information Center (DIC) “Service brake assist” alert will activate 2-5 minutes after the vacuum level drops, and a Diagnostic Trouble Code (DTC) will also be set. The condition is more prevalent at low speed when softly applying the brakes. At all times, the brakes remain functional and exceed the requirements of S7.11 of Federal Motor Vehicle Safety Standard (FMVSS) No. 135, “Light Vehicle Brake Systems.”
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, the remedy/repair is available now, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions? A8)
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
5 Affected Products
13 Associated Documents
Miscellaneous Document – Frequently Asked Questions
Defect Notice 573 Report
Recall Quarterly Report #1, 2020-4
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202300860 – Safety Recall Loss of Brake Assist
Recall Quarterly Report #2, 2021-1
Miscellaneous Document – Frequently Asked Questions
Recall Quarterly Report #3, 2021-2
Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202300860-01 – Safety Recall Loss of Brake Assist Customer Letter Added
Recall Quarterly Report #4, 2021-3
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Last update on 2022-07-03 / Affiliate links / Images from Amazon Product Advertising API
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