Front Fascia Paint Chipping at Headlamp Opening – 2019-2022 Cadillac XT4

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Service Bulletin Bulletin No.: 20-NA-074
Date: August, 2021
TECHNICAL
Subject: Front Fascia Paint Chipping at Headlamp Opening
Attention: BULLETIN CAN ONLY BE REFERENCED AND CLAIM MADE ONCE THE VEHICLE HAS
BEEN SOLD TO THE CUSTOMER. VEHICLES IN DEALERS STOCK INVENTORY
CANNOT BE REPAIRED.
Brand: Model:
Model Year: VIN:
Engine: Transmission:
from to from to
Cadillac XT4 2019 2022 — — All All
Involved Region or Country North America
Condition Some customers may comment on seeing the paint chipping on either, or both sides, of
the front fascia at the headlamp opening.
Cause The cause of the condition may be a tight, or interference, condition between the
headlamp and fascia.
Correction
Important: Bulletin can only be referenced and claim made once the vehicle has
been sold to the customer. Vehicles in Dealers stock inventory cannot be repaired.
Note: Do NOT replace the headlamps on a vehicle with this condition.
Remove and reinstall the front fascia, repair fascia paint as necessary and add protective
tape to BOTH headlamps, following the steps in the Service Procedure below.
Page 2 August, 2021 Bulletin No.: 20-NA-074
Service Procedure
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1. Remove the front fascia (1). Refer to Front Bumper
Fascia Removal and Installation in SI.
Note: Refer to the latest revision of the GM Approved
Refinish Materials book to identify the paint systems
you may use that have been engineered to meet GM
standards.
The latest revision of the GM Approved Refinish
Materials booklet is located on the Genuine GM
Parts website at www.genuinegmparts.com and
also within the “Unit Repair Manual/Specialty
Publication” section of GM Service
Information (SI).
2. Complete a partial paint repair to the affected
location(s) of the front fascia.
3. If the vehicle already has the previous design
protective tape on the headlamps, remove and
discard them.
4. Using a mixture of isopropyl alcohol and water,
spray the mixture onto a cloth and wipe any dirt
debris from both headlamps, in the area shown in
the graphic above. Then, let air dry.
5. Apply 1 protective tape strip to each headlamp
ensuring to follow the positioning and steps below:
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5.1. Start application of protective tape by
removing the liner from the narrower
surface side.
Bulletin No.: 20-NA-074 August, 2021 Page 3
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5.2. Align the top notch of the protective tape with
the character line change on the lamp lens.
This is where the headlamp interference with
the hood starts.
5.3. Align the edge of the tape along the transition
point of light to dark on the lamp lens and
align the bottom notch to the bottom of the
lamp lens.
5.4. Working from top to bottom, firmly press the
protective tape to fully wet out the complete
length.
5.5. Again, working from top to bottom, firmly
press the protective tape to fully wet out the
complete length. Use of a squeegee may be
helpful in pressing the protective tape into the
corners.
5.6. Lastly, fully wet out the top of the protective
tape by pressing down into the top corner of
the lamp lens.
6. Repeat step #5 on the other side headlamp.
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7. Reinstall the front fascia (1). Refer to Front Bumper
Fascia Removal and Installation in SI.
Page 4 August, 2021 Bulletin No.: 20-NA-074
Parts Information
Causal
Part Description Part
Number Qty
N/A SPACERHDLP
MT 86777568 1
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following Labor Operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation Description Labor
Time
Paint
Code
1481308*
Remove and
Reinstall Front
Fascia, Partial
Refinish Color/Clear
Coat Fascia, Apply
Protective Tape
3.5 hrs ** AK
Add With Tint Coat/Tri-
Coat Paint 0.3 hr GB
*This is a unique Labor Operation for bulletin use only.
**Includes Paint Mix Time
Version 4
Modified
Released May 08, 2020
June 23, 2020 – Updated the Attention and Important statements and added the Labor
Operation number.
September 10, 2020 – Added the 2021 Model Year.
August 25, 2021 – Added the 2022 Model Year, updated the Involved Region or Country
section to apply to North America only, tape application steps in the Service Procedure
and the Part Number.

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