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NHTSA ID Number: 10201305
Manufacturer Communication Number: PIC6265F
Summary
This Preliminary information communicates that a vehicle may exhibit a Adaptive Cruise Control Unavailable and/or Lane Keep Assist Unavailable message. The technician may attempt to program the Active Safety Control Module (ASCM) and encounter a code E4399. The technician is advised if he encounters this concern to zero the MIC counter by placing the vehicle into and back out of “Transport Mode”.
13 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | LACROSSE | 2017-2020 |
CADILLAC | CT6 | 2016-2020 |
CHEVROLET | MALIBU | 2017-2020 |
Condition
A vehicle may have an “Adaptive Cruise Control Unavailable” and/or “Lane Keep Assist Unavailable” message. If the technician attempts to program the Active Safety Control Module (ASCM) code E4399 will set.
Cause
This may be caused by the MIC (Manufacturers Inhibit Counter) in the ASCM not being zeroed.
SEOCONTENT-START
Bulletin No.: PIC6265F Published date: 08/5/2021
Preliminary Information
PIC6265F Adaptive Cruise Control/ Lane Keep Assist Unavailable
Product Investigation Review Required Models
Brand:
Model:
Model Years:
2017 – 2020
2016 – 2020
2017 – 2020
VIN:
from to
All All
All All
All All
All All All
All All All
Transmissions:
Involved Region or Country
Condition
Cause
North America
A vehicle may have an “Adaptive Cruise Control Unavailable” and/or “Lane Keep Assist Unavailable”
message. If the technician attempts to program the Active Safety Control Module (ASCM) code E4399
will set.
This may be caused by the MIC (Manufacturers Inhibit Counter) in the ASCM not being zeroed.
Correction:
If this condition is encountered zero the MIC counter and drive the vehicle to see if the concern
is resolved. The MIC counter can be zeroed by placing the vehicle into and back out of “transport
mode”.
Refer to Power Mode Description and Operation for instruction on entering and exiting transport
mode.
Note: The MIC counter should not be confused with the MEC (Manufacturers Enable Counter) which can
be viewed in the Active Safety Control Module Identification Information in the scan tool and can
be incremented down by one count with each key cycle. The MIC counter is used by engineering and
cannot be viewed with GDS.
If the concern is not resolved with this procedure follow normal SI diagnostics.
Note: This PI may be converted to a Bulletin in the future if new information becomes available.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable Warranties section of Investigate Vehicle
History (IVH) for coverage information.
Labor Operation Description
Labor Time 6480428
Reset MIC Counter 0.2
*This is a unique Labor Operation for Bulletin use only.
Version History
Version 7
Modified
03/07/2017 – Created on
03/15/2017 – Updated to add CT6 and Malibu 09/27/2017 – Update model years
10/16/2017- Update model years and add special labor operation 11/15/2018 – Update model years
07/02/2020 – Update model years
08/05/2021 – Removed reference to Bulletin 11-08-49-001 and referred to Power Mode Description and
Operation.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6265F
Published date: 08/5/2021
https://www.nhtsa.gov/recalls?nhtsaId=10201305
NHTSA ID Number: 10178362
Manufacturer Communication Number: PIC6265E
Summary
This Preliminary information communicates that a vehicle may exhibit a Adaptive Cruise Control Unavailable and/or Lane Keep Assist Unavailable message. The technician may attempt to program the Active Safety Control Module (ASCM) and encounter a code E4399. The technician is advised if he encounters this concern to zero the MIC counter by placing the vehicle into and back out of “Transport Mode”.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6265E
Published date: 07/2/2020
https://www.nhtsa.gov/recalls?nhtsaId=10178362
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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