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NHTSA ID Number: 10178399
Manufacturer Communication Number: N202294740 01
Summary
Service Update – Certain vehicles may require individual software updates to multiple modules to address various minor issues such as steering feel and data communication. Dealers are to reprogram multiple modules.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
CADILLAC | CT5 | 2020 |
SEOCONTENT-START
Parts
No parts are required for this repair.
Service Procedure
Caution: Carefully read and follow the instructions below.
• MDI2 is required to complete this programming event. To avoid module errors do NOT use MDI1.
• Programming the front camera module is required BEFORE completing the sequential module programming event.
There will be a “Successfully completed, press Finish!” pop up screen during the front camera module programming
event.
• Before completing the procedure, there will be a “Successfully completed, press Finish!” pop up screen. Disconnect the
front view camera module electrical connector for 10 seconds then reconnect the module and click “Finish” BEFORE 3
seconds have passed, or errors may occur. There is a small 3-5 second window of communication upon reconnect
therefore this may take multiple attempts.
• Contact TCSC if programming assistance is required.
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If
there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt
programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack
disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including
daytime running lights), HVAC, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system
status indicators to NO.
1. Remove the windshield multifunction sensor mount bracket. Refer to Windshield Multifunction Sensor Mount Bracket
Cover Replacement in SI.
Important: Important: Programming requires MDI2 ONLY. Using MDI WILL result in errors
Caution: Before completing the procedure, there will be a “Successfully completed, press Finish!” pop up screen.
Disconnect the front view camera module electrical connector for 10 seconds then reconnect the module and click “Finish”
BEFORE 3 seconds have passed, or errors may occur. There is a small 3-5 second window of communication upon
reconnect therefore this may take multiple attempts.
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2. Reprogram the front view camera. Refer to Front View Camera Reprogramming with SPS in SI. Before completing the
procedure, there will be a “Successfully completed, press Finish!” pop up screen. Disconnect the front view camera
module electrical connector for 10 seconds then reconnect the module and click “Finish” BEFORE 3 seconds have
passed, or errors may occur. There is a small 3-5 second window of communication upon reconnect therefore this may
take multiple attempts.
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Note: The procedure below represents the same service repair per Service Update field action N202294740.
Important: No setups are required for this sequential programming field action.
Important: Important: Programming requires MDI2 ONLY. Using MDI WILL result in errors
3. Reprogram the sequential multiple modules through SPS/Techline Connect (SPS and Techline Connect screens
shown) by selecting “ZFA – Multimodule Coordinated Sequence-Bulletin N202294740” on the select controller screen as
shown. Select “Next” and follow all onscreen instructions.
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Important: SPS and Techline Connect screen shown.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS and
Techline Connect Warranty Claim Code (WCC) screen on the job card. Refer to callout (1) above for the location of the
WCC on the SPS and Techline Connect screen.
4. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105124* Sequential Module Reprogramming with SPS or TLC
ADD: Front Camera Module Reset/Reprogramming
0.5
0.6
ZFAT N/A
* Important: To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS
Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL
code provided by SPS.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as
follows:
1. Open TIS on the computer used to program the vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5448
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 7, 2020
Subject: N202294740-01 – Service Update
Software Update for Multiple Modules
Programming Error with Frontview Camera Module
Models: 2020 Cadillac CT5
To: Select General Motors Dealers
General Motors released Service Update N202294740 on June 15, 2020. Our
records show 124 vehicles may have had a programming issue during service.
The vehicles affected were programmed on June 18, 2020. During programming
the dealer may have experienced various loss of communication codes with the
frontview camera module.
We have a procedure to reset the frontview camera module. The attached
procedure will have the technicians reset the module as well as complete the
same repair procedure as documented in Service Update N202294740.
Dealers with this issue will submit for the warranty claim with the 0.5 (repair
procedure) as published in N202294740 and add time of 0.6 (module reset) per
for the attached procedure. Please hold all warranty claims until July 8, 2020.
Only the VINs in the attached file will allow for this add time. This will also close
the field action for these VINs and the vehicle can be released to the customer.
The impacted VINs are attached to this message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
N202294740-01 – Service Update
Software Update for Multiple Modules
Programming Error with Frontview Camera Module
https://www.nhtsa.gov/recalls?nhtsaId=10178399
MC-10178399-9999.pdf 495.206KB
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
- 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●Supports Windows 7● CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.
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