N202294740-01 – Service Update Software Update for Multiple Modules Programming Error with Frontview Camera Module – 2020 Cadillac CT5

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Parts
No parts are required for this repair.
Service Procedure
Caution: Carefully read and follow the instructions below.
• MDI2 is required to complete this programming event. To avoid module errors do NOT use MDI1.
• Programming the front camera module is required BEFORE completing the sequential module programming event.
There will be a “Successfully completed, press Finish!” pop up screen during the front camera module programming
event.
• Before completing the procedure, there will be a “Successfully completed, press Finish!” pop up screen. Disconnect the
front view camera module electrical connector for 10 seconds then reconnect the module and click “Finish” BEFORE 3
seconds have passed, or errors may occur. There is a small 3-5 second window of communication upon reconnect
therefore this may take multiple attempts.
• Contact TCSC if programming assistance is required.
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If
there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt
programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack
disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including
daytime running lights), HVAC, etc.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system
status indicators to NO.
1. Remove the windshield multifunction sensor mount bracket. Refer to Windshield Multifunction Sensor Mount Bracket
Cover Replacement in SI.
Important: Important: Programming requires MDI2 ONLY. Using MDI WILL result in errors
Caution: Before completing the procedure, there will be a “Successfully completed, press Finish!” pop up screen.
Disconnect the front view camera module electrical connector for 10 seconds then reconnect the module and click “Finish”
BEFORE 3 seconds have passed, or errors may occur. There is a small 3-5 second window of communication upon
reconnect therefore this may take multiple attempts.
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2. Reprogram the front view camera. Refer to Front View Camera Reprogramming with SPS in SI. Before completing the
procedure, there will be a “Successfully completed, press Finish!” pop up screen. Disconnect the front view camera
module electrical connector for 10 seconds then reconnect the module and click “Finish” BEFORE 3 seconds have
passed, or errors may occur. There is a small 3-5 second window of communication upon reconnect therefore this may
take multiple attempts.
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Note: The procedure below represents the same service repair per Service Update field action N202294740.
Important: No setups are required for this sequential programming field action.
Important: Important: Programming requires MDI2 ONLY. Using MDI WILL result in errors
3. Reprogram the sequential multiple modules through SPS/Techline Connect (SPS and Techline Connect screens
shown) by selecting “ZFA – Multimodule Coordinated Sequence-Bulletin N202294740” on the select controller screen as
shown. Select “Next” and follow all onscreen instructions.
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Important: SPS and Techline Connect screen shown.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS and
Techline Connect Warranty Claim Code (WCC) screen on the job card. Refer to callout (1) above for the location of the
WCC on the SPS and Techline Connect screen.
4. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9105124* Sequential Module Reprogramming with SPS or TLC
ADD: Front Camera Module Reset/Reprogramming
0.5
0.6
ZFAT N/A
* Important: To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS
Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL
code provided by SPS.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as
follows:
1. Open TIS on the computer used to program the vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field.
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5448
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 7, 2020
Subject: N202294740-01 – Service Update
Software Update for Multiple Modules
Programming Error with Frontview Camera Module
Models: 2020 Cadillac CT5
To: Select General Motors Dealers
General Motors released Service Update N202294740 on June 15, 2020. Our
records show 124 vehicles may have had a programming issue during service.
The vehicles affected were programmed on June 18, 2020. During programming
the dealer may have experienced various loss of communication codes with the
frontview camera module.
We have a procedure to reset the frontview camera module. The attached
procedure will have the technicians reset the module as well as complete the
same repair procedure as documented in Service Update N202294740.
Dealers with this issue will submit for the warranty claim with the 0.5 (repair
procedure) as published in N202294740 and add time of 0.6 (module reset) per
for the attached procedure. Please hold all warranty claims until July 8, 2020.
Only the VINs in the attached file will allow for this add time. This will also close
the field action for these VINs and the vehicle can be released to the customer.
The impacted VINs are attached to this message.
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GLOBAL SAFETY FIELD INVESTIGATIONS

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