September 24, 2020 NHTSA CAMPAIGN NUMBER: 20V581000
Seat Belt Retractor May Not Lock
In the event of a crash, if the driver’s seat belt fails to lock, there is an increased risk of injury.
NHTSA Campaign Number: 20V581
Manufacturer General Motors
LLC
Components SEAT BELTS
Potential Number of Units Affected 5
Summary
General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette vehicles. The driver’s seat belt retractor may not lock as intended during a crash.
Remedy
GM will notify owners, and dealers will replace the driver’s side seat-belt retractor, free of charge. The recall began October 15, 2020. Owners may contact GM customer service at 1-866-522-9559. GM’s number for this recall is N202307690.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Parts
| Quantity | Part Name | Part No. |
| 1 | Retractor Kit- Front Seatbelt (Black) LH | 84609046 |
Frequently Asked Questions (FAQs) for Safety Recall N202307690
Driver Seat Belt May Not Lock in a Crash
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1)Which vehicles are involved?
Certain 2020 model-year Chevrolet Corvette vehicles.
Q2)What is the issue or condition?
The seat-belt supplier for these vehicles inadvertently manufactured certain pretensioner components that were deformed and out of specification. That deformation may result in the retractor not locking following normal deployment of the pretensioner. As a result, the seat-belt retractor may not properly restrain the passenger in a high-speed impact.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
None
Q4) What is the remedy/repair?
Dealers will replace the driver-side seat-belt retractor.
Q5) What is the safety risk? Is the vehicle safe to drive?
If the seat belt does not lock during a high-speed crash, the driver may not be restrained as designed, increasing the risk of injury.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, the remedy/repair is available now, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10)If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
SEOCONTENT-START
Product Safety Recall
N202307690 Driver Seat Belt May Not Lock in a Crash – US Only
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 3
Release Date:
October 2020
Revision:
01
Revision Description:
This bulletin has been updated to include the customer letter. Please discard all previous copies of N202307690.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Corvette
2020
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model-year Chevrolet Corvette vehicles. The seat-belt supplier for these vehicles inadvertently manufactured certain pretensioner components that were deformed and out of specification. That deformation may result in the retractor not locking following normal deployment of the pretensioner. As a result, the seat-belt retractor may not properly restrain the passenger in a high-speed impact. If the seat belt does not lock during a high-speed crash, the driver may not be restrained as designed, increasing the risk of injury.
Correction
Dealers will replace the driver-side seat-belt retractor.
Parts
Quantity
Part Name
Part No.
1
Retractor Kit- Front Seatbelt (Black) LH
84609046
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104964
Replace Driver Side Front Seat Belt Retractor Assembly (Includes Pretensioner Disposal)
1.1
ZFAT
N/A
Service Procedure
Replace the driver side front seat belt retractor assembly. Refer to Front Seat Belt Retractor Replacement (Coupe) in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Product Safety Recall
N202307690 Driver Seat Belt May Not Lock in a Crash – US Only
Page 2 of 3
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202307690 Driver Seat Belt May Not Lock in a Crash – US Only
Page 3 of 3
IMPORTANT SAFETY RECALL
October 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model-year Chevrolet Corvette vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202307690.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
Your vehicle’s driver’s side seatbelt pretensioner may not properly lock following normal deployment of the pretensioner. As a result, the seatbelt retractor may not properly restrain the driver in a high-speed impact. If the seatbelt does not lock during a high-speed crash, the driver may not be restrained as designed, increasing the risk of injury.
What will we do?
Your GM dealer will replace the driver-side seat-belt retractor. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately one hour and 15 minutes.
What should you do?
You should contact your dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V581.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202307690
********************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5521
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 24, 2020
Subject: N202307690 – Safety Recall
Driver Seat Belt May Not Lock in a Crash
Models: 2020 Chevrolet Corvette
To: All General Motors Dealers
General Motors is releasing Safety Recall N202307690 today. The total number of U.S. vehicles involved is 5. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated September 25, 2020 or sooner. A list of involved vehicles is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
************************************************************************************************************
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
October 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model-year Chevrolet Corvette vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202307690.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
Your vehicle’s driver’s side seatbelt pretensioner may not properly lock following normal deployment of the pretensioner. As a result, the seatbelt retractor may not properly restrain the driver in a high-speed impact. If the seatbelt does not lock during a high-speed crash, the driver may not be restrained as designed, increasing the risk of injury.
What will we do?
Your GM dealer will replace the driver-side seat-belt retractor. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately one hour and 15 minutes.
What should you do?
You should contact your dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V581.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall: N202307690
***********************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5539
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 9, 2020
Subject: N202307690 01 – Safety Recall
Driver Seat Belt May Not Lock in a Crash
Customer Letter Added
Models: 2020 Chevrolet Corvette
To: All General Motors Dealers
This bulletin has been updated to include the customer letter. Please discard all previous copies of N202307690.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on October 15, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| CHEVROLET | CORVETTE | 2020 |
13 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202307690 – Safety Recall Driver Seat Belt May Not Lock in a Crash
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202307690 Driver Seat Belt May Not Lock in a Crash
RMISC-20V581-7932.pdf 63.331KB
Frequently Asked Questions (FAQs) for Safety Recall N202307690 Driver Seat Belt May Not Lock in a Crash
RMISC-20V581-4218.pdf 63.331KB
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-20V581-3483.PDF 214.251KB
Safety Bulletin – Media Release re Product Safety Recall N202307690 Driver Seat Belt May Not Lock in a Crash – US Only
RCSB-20V581-0808.pdf 105.561KB
Safety Bulletin
RCSB-20V581-8297.pdf 125.821KB
Manufacturer Notices(to Dealers,etc) – Date: October 9, 2020 Subject: N202307690 01 – Safety Recall Driver Seat Belt May Not Lock in a Crash Customer Letter Added
Recall Quarterly Report #1, 2020-4
RCLQRT-20V581-2444.PDF 211.132KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V581-8262.PDF 211.224KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V581-3311.pdf 120.396KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V581-9035.PDF 211.31KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V581-2942.PDF 211.408KB
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