May 7, 2020 NHTSA CAMPAIGN NUMBER: 20V254000
Loss of Electric Power Steering Assist
A greater steering effort would be needed to control the vehicle if power steering is lost, increasing the risk of a crash.
NHTSA Campaign Number: 20V254
Manufacturer General Motors
LLC
Components STEERING
Potential Number of Units Affected 1,826
Summary
General Motors LLC (GM) is recalling certain 2015-2016 Chevrolet Caprice Police Pursuit vehicles (PPV) and SS vehicles. Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering assist.
Remedy
GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began May 26, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N192285350.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Parts
| Quantity | Part Name | Part No. |
| 1 | Electric Belt Drive Rack and Pinion Steering Gear | 92289255 |
| 2 | Steering Gear Inner Boot Clamp | 22913281 |
| 4 | Steering Gear Bolts | 11611833
Lower Control Arm Bolt
|
| 2 | Steering Gear Tie Rod to Knuckle Nut | 11609282
Sale
Genuine GM Nut Part# - 11609282
|
| 1 | Front Lower Control Arm Front Bolt | 92139183 |
| 1 | Front Lower Control Arm Front Nut | 11609283 |
| 1 | Intermediate Shaft to Steering Gear Bolt | 11609752
GM Bolt
|
| 2 | Intermediate Shaft to Steering Column Bolt (shows as sway bar nut in EPC) | 11588431 |
|
|
SEOCONTENT-START
Product Safety Recall
N192285350 Loss of Power Steering Assist
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 5
Release Date:
September 2020
Revision:
02
Revision Description:
This bulletin is being revised to update the customer reimbursement language. Please discard all previous copies of N192285350.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Caprice PPV
2015
2016
Chevrolet
SS
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015-2016 model year Chevrolet SS and Caprice PPV vehicles. These vehicles may experience loss of electric power steering (“EPS”) assistance while driving or idling as a result of fretting corrosion on the connector between the EPS module and the torque sensor. If power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
Correction
Dealers will replace the steering gear assembly with a new assembly fitted with gold-plated terminals.
Parts
Quantity
Part Name
Part No.
1
Electric Belt Drive Rack and Pinion Steering Gear
92289255
2
Steering Gear Inner Boot Clamp
22913281
4
Steering Gear Bolts
11611833
2
Steering Gear Tie Rod to Knuckle Nut
11609282
1
Front Lower Control Arm Front Bolt
92139183
1
Front Lower Control Arm Front Nut
11609283
1
Intermediate Shaft to Steering Gear Bolt
11609752
2
Intermediate Shaft to Steering Column Bolt (shows as sway bar nut in EPC)
11588431
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105116
Steering Gear Replacement (Includes power steering control module programming and front end alignment)
2.8
ZFAT
N/A
9105117
Customer Reimbursement Approved
ZFAT
*
– For USA and Canada dealers only
N/A
– For Export dealers only
0.2
9105118
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
**
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.
*For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
**Submit $10.00 administrative allowance in Net/Admin Allowance.
Product Safety Recall
N192285350 Loss of Power Steering Assist
Page 2 of 5
Service Procedure
Replace the Electric Belt Drive Rack and Pinion Steering Gear. Refer to Electric Belt Drive Rack and Pinion Steering Gear Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Product Safety Recall
N192285350 Loss of Power Steering Assist
Page 3 of 5
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle. (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N192285350 Loss of Power Steering Assist
Page 4 of 5
IMPORTANT SAFETY RECALL
October 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2015 – 2016 model year Chevrolet Caprice PPV and Chevrolet SS vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N192285350.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may experience loss of electric power steering (“EPS”) assistance while driving or idling as a result of fretting corrosion on the connector between the EPS module and the torque sensor. If power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
What will we do?
Your GM dealer will replace the steering gear assembly with a new assembly fitted with gold-plated terminals. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 3 hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Product Safety Recall
N192285350 Loss of Power Steering Assist
Page 5 of 5
Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V254.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192285350
*******************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5388
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 7, 2020
Subject: N192285350 – Safety Recall
Loss of Power Steering Assist
Models: 2015 – 2016 Chevrolet Caprice PPV
2015 – 2016 Chevrolet SS
To: All General Motors Dealers
General Motors is releasing Safety Recall N192285350 today. The total number of U.S. vehicles involved is approximately 1826. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated May 8, 2020 or sooner. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
*************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5403
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 21, 2020
Subject: N192285350-01 – Safety Recall
Loss of Power Steering Assist
Customer Letter Added
Models: 2015 – 2016 Chevrolet Caprice PPV
2015 – 2016 Chevrolet SS
To: All General Motors Dealers
Bulletin N192285350-01 has been revised to include a copy of the customer notification letter. Please discard all copies of bulletin N192285350.
Customer Letter Mailing
The customer letter mailing will begin on May 26, 2020.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
***********************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5518
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 23, 2020
Subject: N192285350-02 – Safety Recall
Loss of Power Steering Assist
Expanded Population
Models: 2015 – 2016 Chevrolet Caprice PPV
2015 – 2016 Chevrolet SS
To: All General Motors Dealers
GM has expanded the population of vehicles subject to Safety Recall N192285350. This expanded population is reflected in the revised bulletin N192285350-02. We have also updated the Customer Reimbursement language. Please use the attached revised bulletin N192285350-02 going forward and discard all previous copies of bulletin N192285350.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
Frequently Asked Questions (FAQs) for Safety Recall N192285350
Loss of Power Steering Assist
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2015 – 2016 Chevrolet Caprice PPV and 2015 – 2016 Chevrolet SS
|
| Q2) | What is the issue or condition? |
| A2) | General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015-2016 model year Chevrolet SS and Caprice PPV vehicles. These vehicles may experience loss of electric power steering (“EPS”) assistance while driving or idling as a result of fretting corrosion on the connector between the EPS module and the torque sensor.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | If power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will replace the steering gear assembly with a new assembly fitted with goldplated terminals.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the remedy/repair is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
IMPORTANT SAFETY RECALL
May 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2015 – 2016 model year Chevrolet Caprice PPV and Chevrolet SS vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
- Your vehicle is involved in GM safety recall N192285350.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
| Why is your vehicle being recalled? | These vehicles may experience loss of electric power steering (“EPS”) assistance while driving or idling as a result of fretting corrosion on the connector between the EPS module and the torque sensor. If power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering is lost, manual steering functionality is retained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash. |
| What will we do? | Your GM dealer will replace the steering gear assembly with a new assembly fitted with gold-plated terminals. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 3 hours. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Did you already pay for this repair? | Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by May 31, 2021, unless state law specifies a longer reimbursement period. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V254.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192285350
4 Affected Products
Vehicles
17 Associated Documents
ISSUED Owner Notification Letter(Part 577) – Power Steering
RCONL-20V254-1690.pdf 78.219KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V254-8297.pdf 101.826KB
Recall 573 Report
RCLRPT-20V254-8813.PDF 215.866KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192285350 Loss of Power Steering Assist
RMISC-20V254-9868.pdf 85.269KB
Safety Bulletin
RCSB-20V254-5378.pdf 112.688KB
Recall Acknowledgement
RCAK-20V254-3444.pdf 244.265KB
Defect Notice 573 Report
RCLRPT-20V254-8746.PDF 215.866KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V254-6736.PDF 211.139KB
Manufacturer Notices(to Dealers,etc) – Memo to Dealers re Memo to Dealers re Safety Recall Loss of Power Steering Assist Customer Letter Added
Safety Bulletin
RCSB-20V254-7446.pdf 134.736KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re N192285350 – Safety Recall Loss of Power Steering Assist
Recall Quarterly Report #3, 2020-4
RCLQRT-20V254-3476.PDF 211.331KB
Recall 573 Report
RCLRPT-20V254-4979.PDF 215.997KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V254-3182.PDF 211.243KB
Owner Notification Letter(Part 577)
RCONL-20V254-1435.pdf 78.171KB
Safety Bulletin – Media Release re This bulletin is being revised to update the customer reimbursement language. Please discard all previous copies of N192285350
RCSB-20V254-3370.pdf 134.147KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Expansion of Vehicle Population
Latest Recalls Documents
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- SMOG CHECK READINESS AT A GLANCE – Use the I/M readiness function before a smog check or emissions inspection to see whether your vehicle’s monitors are ready. This OBD2 code scanner helps you confirm if recent repairs have brought the system back to a ready state, reducing the chance of failed inspections, retests, wasted trips, and unnecessary inspection fees
- WORKS WITH MOST OBD2 VEHICLES – Compatible with most 1996 and newer U.S.-based OBD2 cars, SUVs, and light trucks, as well as many 2000 and newer EU/Asian OBD2 vehicles. Supports major OBDII protocols including CAN, ISO9141, KWP2000, J1850 VPW, and J1850 PWM. This automotive diagnostic scanner is designed for wide vehicle coverage; please check compatibility with your vehicle before purchase
- [Diagnose Like a Pro] BlueDriver Pro is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [Broad Make & Model Coverage] Strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW.
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