N192271870 – Improperly Sealed Seam on Fuel Tank – 2019-2020 Chevrolet Equinox

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September 19, 2019 NHTSA CAMPAIGN NUMBER: 19V667000

Improperly Sealed Seam on Fuel Tank

A fuel leak in the presence of the ignition source can increase the risk of a fire.

 

NHTSA Campaign Number: 19V667

Manufacturer General Motors LLC

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 301

 

Summary

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.

 

Remedy

GM will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 24, 2019. Owners may contact GM customer service at 1-586-596-1733. GM’s number for this recall is N192271870.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

 

IMPORTANT SAFETY RECALL

 

October 2019

 

This notice applies to your vehicle, VIN: __________________________________

 

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 – 2020 model year Chevrolet Equinox vehicles equipped with all-wheel drive.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

 

I M P O R T A N T

  • Your vehicle is involved in GM recall N192271870.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled? The fuel tanks in these vehicles may have been manufactured with an improperly sealed seam.  An improperly sealed seam could allow fuel to leak along the seam near the fuel inlet, increasing the risk of fire in the presence of an ignition source.

 

What will we do? Your GM dealer will replace the fuel tank.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 2 hours.

 

What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.

 

Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V667.

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann Combs
Vice President
Global Vehicle Safety

 

GM Recall N192271870

 


 


 

Frequently Asked Questions (FAQs) for Safety Recall N192271870
Fuel Tank Seam Leak

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?
A1) Certain 2019-2020 model year Chevrolet Equinox all-wheel drive vehicles.

 

Q2) What is the issue or condition?
A2) The fuel tanks in these vehicles may have been manufactured with an improperly sealed seam.  An improperly sealed seam could allow fuel to leak along the seam near the fuel inlet.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) Customers may notice a fuel odor if the fuel tank seam is leaking.

 

Q4) What is the remedy/repair?
A4) Dealers will replace the fuel tank.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If leaked fuel encounters a potential ignition source, a fire could occur.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9)

 

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
CHEVROLET EQUINOX 2019-2020

 


15 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: October 21, 2019 Subject: N192271870-01 – Safety Recall Fuel Tank Seam Leak Customer Letter Added

RCMN-19V667-4585.pdf 60.118KB

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Safety Bulletin

RCSB-19V667-3526.pdf 176.316KB

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Recall 573 Report – Amendment 1

RCLRPT-19V667-6228.PDF 214.056KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V667-5789.PDF 211.315KB

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Defect Notice 573 Report

RCLRPT-19V667-8619.PDF 213.721KB

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Recall Acknowledgement

RCAK-19V667-5475.pdf 244.489KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V667-9301.PDF 211.235KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V667-8857.PDF 211.136KB

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Manufacturer Notices(to Dealers,etc) – Date: October 4, 2019 Subject: Upcoming Safety Recall N192271870 Fuel Tank Seam Leak Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-19V667-3731.pdf 108.507KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V667-7371.pdf 134.37KB

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Frequently Asked Questions (FAQs) for Safety Recall N192271870 Fuel Tank Seam Leak

RMISC-19V667-1285.pdf 34.087KB

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Safety Bulletin

RCSB-19V667-9062.pdf 155.529KB

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Manufacturer Notices(to Dealers,etc) – Date: October 7, 2019 Subject: N192271870 – Safety Recall Fuel Tank Seam Leak

RCMN-19V667-3592.pdf 12.657KB

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Manufacturer Notices(to Dealers,etc) – Date: September 19, 2019 Subject: Stop Delivery Order for Upcoming Safety Recall N192271870

RCMN-19V667-4126.pdf 64.282KB

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Frequently Asked Questions (FAQs) for Safety Recall N192271870 Fuel Tank Seam Leak

RMISC-19V667-0236.pdf 34.261KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V667&docType=RCL

 


 

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