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NHTSA ID Number: 10163664
Manufacturer Communication Number: PIT5622A
Summary
This Preliminary information communicates instructions dealer to inspect for a broken or damaged side objector sensor/module bracket if there is a “Side Detection System Unavailable” message displayed at startup.
20 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CADILLAC | ESCALADE | 2015-2019 |
CHEVROLET | SUBURBAN | 2015-2019 |
CHEVROLET | TAHOE | 2015-2019 |
GMC | YUKON | 2015-2019 |
SEOCONTENT-START
Bulletin No.: PIT5622A Published date: 07/16/2019
Preliminary Information
PIT5622A Diagnostic Tip Side Object Detection System Unavailable Message at Startup
Product Investigation Review Required Models
Brand: Model: Model Years:
VIN:
from to
Engine: Transmissions:
Cadillac Escalade 2015 – 2019 All All
All All Chevrolet Suburban 2015 – 2019
All All All All Chevrolet Tahoe
2015 – 2019 All All All All GMC
Yukon 2015 – 2019 All All All
All
Involved Region or Country North America
Additional Options (RPO) Side Blind Zone Alert RPO UKC
Some customers may comment that every time the vehicle is started a “Side Detection System
Unavailable” message is displayed on the DIC. There will be no DTC’s set related to the side blind
zone system. When the vehicle is driven, the Side
Condition
Detection System may or may not function correctly. If a Side Detection module is replaced and/or
reprogrammed the concern may go away for a week or so, depending on how much the vehicle is driven.
Cause
This concern could be caused by either the left or right Side Detection Module not being properly
positioned due to a mounting issue. The Side Detection Modules are mounted to a bracket, which is
heat staked (1) to the rear fascia. Any issues with the module mounting, such as, loose heat
staking, broken mounting tabs/brackets or fascia, can cause this concern.
While the vehicle is being driven, the Side Detection Modules are continuously monitoring for
objects to make sure they are seeing objects in the correct areas. When there is a mounting issue
with a Side Detection Module, the module will not see objects as it should. Over time (a week or
so of driving) the Side Detection Module will learn that it is in the wrong position, which causes
the “Side Detection System Unavailable” message at start up.
Correction:
Note: If the rear bumper is covered with mud, dirt, snow, ice, or slush on the inside or outside,
the system can be blocked and will need to be cleaned. Also, in heavy rainstorms, this can block
the Side Detection Modules and temporarily disable the system, which is normal.
If, after performing normal diagnostics and no obvious concerns are found, inspect the exterior of
the rear
fascia for any damage which could distort/change the mounting of the Side Detection Modules. If no
damage is noticed, do NOT conclude everything is fine. In many cases, a mounting/alignment issue
may be caused by an impact/collision that may or may not be obvious. Many of the new materials that
the fascias are made with are very resilient. If they are hit with mild to moderate force, they
will bounce back with little, if any noticeable damage. However, the Side Detection Module
brackets, which are attached to the back side of the rear fascia, may have been damaged/broken,
even though no obvious damage may be seen on the outside of the vehicle/fascia.
Perform a visual inspection of the Side Detection Modules, wiring, connectors and mounting
brackets. The modules may need to be removed to inspect the mounting and brackets thoroughly.
Look for anything broken/damaged/cracked, etc. Most importantly, inspect the heat staked areas (1)
for becoming detached by lightly pulling on the bracket near the heat staked areas to make sure
they are still attached. In the photo below is an example of a right hand Side Detection Module
bracket, which has broken away at the top heat staked area (2). Also, inspect the brackets for
being repaired or rebonded to the rear fascia (3) during a previous repair.
If any issues are found with the module mounting, mounting brackets, or rear fascia, replace as
necessary.
Even after the Side Detection Module mounting issue has been repaired, the module will not
immediately know that it is now mounted correctly. This will still result in a “Side Detection
System Unavailable” message at start up. Because it takes time for the Side Detection Module to
learn that it is now mounted correctly, the only way to
immediately clear the “Side Detection System Unavailable” message at start up is to replace and
program the Side Detection Module on the side that originally had the mounting issue.
Note: This PI will be converted into a bulletin when new information is available.
Warranty Information
Use the appropriate labor operation code for the issue found.
Version History
Version 2
Modified 06/12/2018 – Created on.
07/16/2019 – Updated to add the 2019 models
SEOCONTENT-END
Bulletin No.: PIT5622A
Published date: 07/16/2019
https://www.nhtsa.gov/recalls?nhtsaId=10163664
https://static.nhtsa.gov/odi/tsbs/2019/MC-10163664-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PIT5622
Published date: 06/12/2018
https://www.nhtsa.gov/recalls?nhtsaId=10143432
https://static.nhtsa.gov/odi/tsbs/2018/MC-10143432-9999.pdf
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
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