Ticking or Popping Noise at Roof Rail Assist Handle(s) – 2018-2019 Chevrolet GMC Holden

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Service Bulletin Bulletin No.: 19-NA-013
Date: July, 2019
TECHNICAL
Subject: Ticking or Popping Noise at Roof Rail Assist Handle(s)
Brand: Model:
Model Year: VIN: Engine: Transmission:
from to from to
Chevrolet Equinox
GMC Terrain 2018 2019 All All
Holden Equinox
Involved Region or Country North America, Korea, Australia, New Zealand, Middle East, Israel, South America,
Thailand, Egypt and Africa
Additional Options (RPOs)
Condition
5222300
Customer may comment on hearing a ticking or popping noise at the area of the roof rail
assist handle(s). The noise is usually most noticeable on the driver’s side.
Cause The cause of the condition may be movement between the assist handle mounting
bracket and the inner roof rail structure.
Correction
Verify the condition and location(s), then lower the headliner and install a rivet into the
assist handle mounting bracket and inner roof rail, at the affected area(s). Follow the
steps in the Service Procedure below.
Page 2 July, 2019 Bulletin No.: 19-NA-013
Service Procedure
Note: It is only necessary to lower the headliner. Only
do those steps in headliner replacement that will lower
the headliner enough to access the affected handle
mounting bracket area(s)
1. Lower the headliner. Refer to Headlining Trim
Panel Replacement, in SI.
5222304
Caution: Enlist the use of a drill stop to prevent
damage to the outer roof surface.
2. Using a 1/8 inch (3.175 mm) drill bit, drill a hole
(location shown by arrow in the graphic above) at
all the affected assist handle bracket locations.
Left, front location is shown above, right side would
be similar.
3. Obtained locally, install a common 1/8 inch
(3.175 mm), dome head rivet, or equivalent, at the
drill location(s).
4. Verify condition has been corrected, then reinstall
the headliner. Refer to Headlining Trim Panel
Replacement, in SI.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation Description Labor Time
1481158* Install Rivet in Roof Rail Assist Handle Bracket
Without C3U — 2.2 hr
With C3U — 2.4 hr
Add Install Rivet Each Additional Bracket Location (maximum of 3) 0.2 hr
*This is a unique Labor Operation for Bulletin use only.
Version 2
Modified Released January 29, 2019
Revised June 26, 2019 – Added 2019 Model Year

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