September 6, 2019 NHTSA CAMPAIGN NUMBER: 19V645000
Vacuum Pump May Decrease Power Brake Assist
As the vacuum level drops, the brake assist decreases, increasing braking effort, extending the distance required to stop the vehicle, thereby increasing the risk of a crash.
NHTSA Campaign Number: 19V645
Manufacturer General Motors LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 3,456,111
Summary
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Remedy
GM will notify owners, and dealers will reprogram the Electronic Brake Control Module, free of charge. The recall began October 8, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N192268490.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
IMPORTANT SAFETY RECALL
October 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2014-2018 model year Cadillac Escalade, Chevrolet Silverado, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, and GMC Yukon vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|
I M P O R T A N T |
| Why is your vehicle being recalled? | These vehicles may have a condition in which the engine-mounted mechanical vacuum pump output may decrease over time, decreasing the amount of vacuum/power brake assist. If the vacuum level drops, customers may experience increased brake pedal effort, hard brake pedal, and/or potentially increased stopping distance, increasing the risk of a crash. The Driver’s Information Center (DIC) “Service brake assist” alert will activate 2-5 minutes after the vacuum level drops, and a
Diagnostic Trouble Code (DTC) will also be set. The condition is more prevalent at low speed when softly applying the brakes. |
| What will we do? | These vehicles are equipped with a secondary, hydraulic power brake assist system that activates to provide power brake assist if the vacuum drops, however, as calibrated the hydraulic brake boost assist is limited at lower speeds. Your GM dealer will reprogram the electronic brake control module with a new calibration that will improve how the system utilizes the hydraulic brake boost assist function when vacuum assist is depleted. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 30 minutes. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Cadillac | 1-866-982-2339 | 1-800-833-2622 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V645.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall:
N192268490
Frequently Asked Questions (FAQs) for Safety Recall N192268490
Increased Brake Pedal Effort
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014-2018 model year Cadillac Escalade, Chevrolet Silverado, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, and GMC Yukon vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | In some circumstances, these vehicles may have a condition in which the enginemounted mechanical vacuum pump output may decrease over time, decreasing the amount of vacuum/power brake assist.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | The driver may feel vibration in the brake pedal or a change in the amount of pressure required to depress the brake pedal. The operator and persons inside the vehicle may hear a ticking noise coming from the engine compartment or activation of the secondary hydraulic brake assist system. In addition, a “Service Brake Assist” message will appear in the Driver Information Center within two to five minutes of vacuum level less than 10 kPA.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will reprogram the Electronic Brake Control Module in these vehicles with a new calibration that will improve how the system utilizes the hydraulic brake boost assist function when vacuum assist is depleted.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If the vacuum level drops, customers may experience increased brake pedal effort, hard brake pedal, and/or potentially increased stopping distance. The Driver’s Information Centre (DIC) “Service brake assist” alert will activate 2-5 minutes after the vacuum level drops, and a Diagnostic Trouble Code (DTC) will also be set. The condition is more prevalent at low speed when softly applying the brakes. At all times, the brakes remain functional and exceed the requirements of S7.11 of Federal Motor Vehicle Safety Standard (FMVSS) No. 135, “Light Vehicle Brake Systems.” Yes, the vehicle is safe to drive.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the remedy/repair is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information. |
45 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CADILLAC | ESCALADE | 2015-2017 |
| CHEVROLET | SILVERADO 1500 | 2014-2018 |
| CHEVROLET | SILVERADO 2500 | 2014-2018 |
| CHEVROLET | SILVERADO 3500 | 2014-2018 |
| CHEVROLET | SUBURBAN | 2015-2018 |
| CHEVROLET | TAHOE | 2015-2018 |
| GMC | SIERRA 1500 | 2014-2018 |
| GMC | SIERRA 2500 | 2014-2018 |
| GMC | SIERRA 3500 | 2014-2018 |
| GMC | YUKON | 2015-2018 |
17 Associated Documents
Recall Acknowledgement
RCAK-19V645-5441.pdf 284.951KB
Recall 573 Report-Amendment 4
RCLRPT-19V645-3639.PDF 218.422KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V645-3254.PDF 211.366KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V645-6898.PDF 211.275KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V645-5261.PDF 211.169KB
Recall 573 Report-Amendment 1
RCLRPT-19V645-1287.PDF 218.376KB
Recall 573 Report-Amendment 1
RCLRPT-19V645-3130.PDF 218.376KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V645-4302.pdf 78.846KB
Defect Notice 573 Report
RCLRPT-19V645-8858.PDF 218.36KB
Manufacturer Notices(to Dealers,etc) – Date: September 20, 2019 Subject: N192268490-01 – Safety Recall Increased Brake Pedal Effort Customer Letter Added
Recall 573 Report-Amendment 2
RCLRPT-19V645-9176.PDF 218.386KB
Safety Bulletin
RCSB-19V645-6988.pdf 243.842KB
Frequently Asked Questions (FAQs) for Safety Recall N192268490 Increased Brake Pedal Effort
RMISC-19V645-1173.pdf 88.693KB
Manufacturer Notices(to Dealers,etc) – Date: September 6, 2019 Subject: N192268490 – Safety Recall Increased Brake Pedal Effort
ISSUED Owner Notification Letter(Part 577)
RCONL-19V645-8437.pdf 78.846KB
Safety Bulletin
RCSB-19V645-3680.pdf 261.248KB
Recall 573 Report-Amendment 3
RCLRPT-19V645-8824.PDF 218.379KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V645&docType=RCL
1 Associated Investigation
Brake Vacuum Pump Failure
NHTSA ID: PE18012
Dated opened: November 20, 2018
The Office of Defects Investigation (ODI) has received 111 reports of hard brake pedal effort accompanied by extended stopping distance in model years (MY) 2014 to 2016 General Motors (GM) light trucks based on the K2XX platform, 1500 series Pickup Trucks and Sport Utility Vehicles (Silverado, Sierra, Suburban, Yukon, Tahoe, Escalade). These conditions are attributed to deterioration of the engine-driven brake assist vacuum pump. Nine of these incidents included vehicles incurring damage as a result colliding with another vehicle or fixed object at low speeds.
The brake assist vacuum pump is driven by an accessory belt on the engine and serves as the source of power brake vacuum in the subject vehicles. Over time, the pump’s capacity to generate vacuum may deteriorate. The subject vehicles receive supplemental hydraulic brake assist from the ABS system, albeit at lower levels than the vacuum-powered primary system. If the brake assist vacuum pump fails to operate as intended, the amount of brake power assist supplied to the driver can be significantly reduced, extending the subject vehicle stopping distance.
A Preliminary Evaluation has been opened to assess the scope, frequency, circumstances, and safety consequences of the alleged defect.
The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers: 11143759, 11143710, 11143349, 11142826, 11142685, 11142544, 11142374, 11140624, 11140321, 11139980, 11139614, 11139210, 11132847, 11132455, 11131903, 11131066, 11128191, 11124506, 11124227, 11123463, 11121979, 11121611, 11102448, 11101165, 11099906, 11121172, 11119847, 11118984, 11118870, 11111834, 11115151, 11114340, 11113548, 11112722, 11110640, 11110393, 11110264, 11105051, 11104203, 11103906, 11104097, 11101822, 11102108, 11100297, 11099907, 11098785, 11097335, 11094026, 11011875, 11090358, 11089691, 11089278, 11089173, 11088926, 11084934, 11084610, 11082247, 11078820, 11072654, 11065323, 11056319, 11081406, 11072905, 11075730, 11067395, 11056635, 11055292, 11021419, 11065274, 11064605, 11064080, 11063087, 11056908, 11054734, 11054123, 11053444, 11067234, 11048544, 11048333, 11046974, 11045731, 11044677, 11031984, 11030722, 11030016, 11025403, 11022709, 11020372, 11003691, 10995134, 11047239, 11043192, 11034792, 11034518, 11033883, 11032103, 11030685, 11021601, 11006271, 11002554, 11001423, 10991595, 11013706, 10984684, 10967071, 11119907, 11083289, 11062858, 11047981, 11041607, 11021253
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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- 🥇【2022 NEWEST VERSION, 𝐒𝐀𝐕𝐄 $380 THAN ELITE】Same as MS909, Upgrade of MS908S PRO/ MK908P/ MK908/ MS908/ MaxiSys Elite, Autel Elite II with amazing highlight features: intelligent diagnostics(same as MS Ultra), ECU Programming & Online Coding & Offline Adaptation, 38+ Services, Active Test, etc. New added special functions as follows: McLaren/Tesla diagnosis, Oscilloscope, Battery Test(need BT506), MaxiFix Cloud Service, Autel Cloud Reports, Remote Expert, etc.
- 🥇【ECU PROGRAMMING ON BENZ&BMW + J2534(VALUE $1099)】Autel Elite II performs same ECU programming as MaxiSys Ultra MS919 MS909, which supports replace existing software/ firmware, reprogramming component control modules after replacement, solve fuel efficiency/power loss/durability issues etc. For Benz & BMW, Autel Elite II will go into ECU modules execute "Programming➞Backup-Restroration" or "Initial start up➞Control module replacement" operations to renew/upgrade latest vehicles software.
- 🥇【ECU ONLINE CODING, ECU OFFLINE ADAPTION】Autel Elite II automotive diagnostics scan tool has powerful ECU Online Coding for refreshing hidden function, forbid annoying features, customize OE-settings, match/learn/code newly replaced ECU for 99% vehicles for Suzuki, Mitsubishi, Honda, Chrysler, VW, GM, etc. ECU Offline adaptive programming is also embedded into Autel Elite II for Ford Mazda Jaguar Vaxhall Opel, etc. Please send VIN to 🚘auteldirect @ outlook . com🚘 to check compatibility.
- 📢📢【2022 NEW ADDED 10+ HIGH-END FUNCTIONS】Upgrade of Autel Elite, 2022 new version Autel MaxiSys Elite II has added more functions, such as ➊Online Parameterization, ➋VAG Guided Functions, ➌MaxiFix cloud service, ➍Component Matching, ➎Full Battery Test (need BT506), ➏WIFI Printer(Previously only available on MS909 MS919 Ultra), ➐Autel Cloud Reports to saving Storage Space speeding diagnose, ➑MV108/MV105/MP408 compatible, ➒Pre&Post Scan,➓Remote Desk, etc.
- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
- WIFI Version VXDIAG VCX Nano compatible for TOYOTA and Lexus, support both USB connection and WIFI connection, support latest version software, Compatible with varieties protocols. can be very easy to connect various automotive bus to a PC
- OS support both WINDOWS XP and Windows 7, Software support multi-languages: Chinese, English, French, Italian, Spanish, German, ec
- You can download the vxmanager online, if you have any license problem please send us the serial number to extend the license
- One year warranty. Please contact us via order center if you have any problem with software installation
- 👍 [J2534 Programming and Coding]: The Autel MK908P has featured both SAE J2534-1 and J2534-2 reprogramming standards, which means it allows you to reprogram emissions-related controllers and, in some cases, diagnose vehicles with factory functionality. Compare with Autel Elite and other tablet scanners, the MK908P has a higher cost performance. Enter the discount code I4TIHS55 and you can get an additional MV105.
- 👍 [Active Test]: The Active Tests, also known as Bi-directional control, empowers you to command the ECUs to perform in-depth tests in specific systems and helps you track down the problems. E.g., the MK908P can work as a controller to roll up and down the windows and help you locate whether the problem is with window controllers or window motors. Note: Enter the discount code I4TIHS55 and you can get an additional MV105.
- 👍 [30+ Special Function & Full-System Diagnosis]: The Full-System Diagnosis supports you in diving into each individual system and finding out the problems without missing out any tiny details. Here are the systems that MK908P can pay a visit: Engine, Transmission, Airbag, ABS, ESP, TPMS, Immobilizer, etc. More than 30+ functions have been packed on MK908P to help you deal with various types of issues. Such as oil reset, EPB, TPMS, BMS, brake bleeding, IMMO, SAS, DPF, etc.
- 👍 [Worldwide Vehicle Coverage]: The MK908P is tailored for workshops and pro mechs to help you with the business you build with your bare hands. The worldwide vehicle coverage gives you the confidence to face a variety of vehicle models and brands. It has compatible with most Asian, EU, and US brands. With later updates, it will also support you to run thorough diagnostic on many luxury brands such as Lamborghini, Ferrari, Aston Martin, etc.
- 👍 [Solid Hardware]: The solid hardware will never drop the ball. Android 4.4 OS, hexa-core processor, KitKat OS, 2GB RAM and 64GB ROM, 10.1" LED screen, 20+ adapters and cables. As for the warranty, we would stick to the old rules, 1 year free update, 12 months warranty, 30 days free refund, 24 hours after-sales service. Please feel free to come to us via e-mail: [email protected]outlook.com
Last update on 2022-07-03 / Affiliate links / Images from Amazon Product Advertising API
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