NHTSA ID Number: 10163886
Manufacturer Communication Number: 17NA350
Summary
This informational bulletin provides explanation of a normal condition of a loose fitting ball receiver in the gooseneck.
14 Affected Products
Vehicles
| CHEVROLET | SILVERADO 1500 | 2016-2018 |
| CHEVROLET | SILVERADO 2500 | 2019-2020 |
| CHEVROLET | SILVERADO 3500 | 2019-2020 |
| GMC | SIERRA 1500 | 2016-2018 |
| GMC | SIERRA 2500 | 2019-2020 |
| GMC | SIERRA 3500 | 2019-2020 |
SEOCONTENT-START
Service Bulletin Bulletin No.: 17-NA-350
Date: July, 2019
INFORMATION
Subject: Information On Hitch Ball Movement on Gooseneck Drop-in Hitch
Brand: Model:
Model Year: VIN: Engine: Transmission:
from to from to
Chevrolet
Silverado
Models 2016 2018
Silverado
2500/3500 2019 2020
GMC
Sierra
Models 2016 2018
Sierra
2500/3500 2019 2020
Involved Region or Country North America, Middle East, South America, Israel and Thailand
Additional Options (RPOs) Z6A
Condition Some customers may comment that the gooseneck hitch ball has excessive movement
in the hitch receiver after the ball has been locked in.
Cause This is a normal design of the hitch. Space must be provided between the hitch platform
and hitch ball for corrosion and debris.
Correction
No correction is necessary, hitch ball movement is normal and no parts should be
replaced.
Please communicate to the customer this condition is a normal operating characteristic of
their vehicle. Please share this information with the customer, including a copy of this
bulletin.
Parts Information
No parts are required for this repair.
Version 2
Modified
Released November 07, 2017
Revised July 08, 2019 – Added 2019 and 2020 models.
SEOCONTENT-END
Bulletin No.: 17-NA-350
Date: July, 2019
To View or Download this Document Click Here
Bulletin No.: 17-NA-350
Date: November, 2017
To View or Download this Document Click Here
Bestseller No. 1
B&W Trailer Hitches American-Made OEM Gooseneck Ball & Safety Chain Kit for Ford, GM, Nissan - GNXA2061
- Designed to work with OEM puck system hitches installed by Ford/GM/Nissan. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Convenient handle locks in horizontal position to prevent accidental unlatching and provides a clean way to carry the gooseneck ball. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments.
- All components are plated or stainless steel for corrosion protection. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Safety chain anchors accommodate commercially available safety chain hooks. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Made in America with a Limited Lifetime Warranty This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
Bestseller No. 2
CURT 60639 OEM Puck Gooseneck Hitch Kit for Chevy, Ford, GMC, Nissan
- Fits the , , or Titan XD puck system
- Rated for 38,000 lbs. GTW and 9,500 lbs. vertical load
- 2-5/16" gooseneck ball installs easily with quarter-turn latch system
- Retention balls keep the shank fully locked into the hitch
- Simple, drop-in installation eliminates the need for tools
Bestseller No. 4
ECOTRIC Gooseneck Trailer Hitch Compatible with 99-16 F250 F350
- Compatible with 1999-2016 Ford F-250 & F-350 SUPER DUTY PICKUPS ONLY, WILL NOT FIT CAB & CHASSIS. Custom-fit under-bed mounting system
- Features: Allows full use of pick-up bed area when hauling cargo. Accommodates all standard vehicle suspensions with no alteration of OE exhaust systems. Rail kits are rated to match manufacturer's vehicle weight rating
- Specification: 2-5/16" high strength chrome plated ball standard, 3" ball optional. Rated for 30,000 lbs. gross trailer weight and 7,500 lbs. vertical load, 30,000 lbs. gross vehicle weight rating. Weight Carrying: 7,500 lbs. (TW/GTW). Weight Distributing: 30,000 lbs. (TW/GTW)
- Installation: Package includes all the hardware parts and instructions. Spring loaded safety chain loops included
- Constructed from high quality steel and finished in a black powder coating to help prevent rust and provide durability in all-weather conditions
Bestseller No. 5
B&W Trailer Hitches American-Made OEM Gooseneck Ball & Safety Chain Kit for Ram - GNXA2062
- The Turnoverball design offers true versatility. When towing is required, the hitch provides a solid gooseneck connection capable of handling demanding loads. When towing is finished, the ball flips over and stores inside the receiver, leaving a completely level truck bed. This underbed configuration keeps the hitch out of sight and allows full use of the bed for hauling cargo, tools, or equipment without obstruction.
- Designed to work with OEM puck system hitches installed by Ram. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Convenient handle locks in horizontal position to prevent accidental unlatching and provides a clean way to carry the gooseneck ball. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments.
- All components are plated or stainless steel for corrosion protection. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Safety chain anchors accommodate commercially available safety chain hooks. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
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