NHTSA ID Number: 10163886
Manufacturer Communication Number: 17NA350
Summary
This informational bulletin provides explanation of a normal condition of a loose fitting ball receiver in the gooseneck.
14 Affected Products
Vehicles
CHEVROLET | SILVERADO 1500 | 2016-2018 |
| CHEVROLET | SILVERADO 2500 | 2019-2020 |
| CHEVROLET | SILVERADO 3500 | 2019-2020 |
| GMC | SIERRA 1500 | 2016-2018 |
| GMC | SIERRA 2500 | 2019-2020 |
| GMC | SIERRA 3500 | 2019-2020 |
SEOCONTENT-START
Service Bulletin Bulletin No.: 17-NA-350
Date: July, 2019
INFORMATION
Subject: Information On Hitch Ball Movement on Gooseneck Drop-in Hitch
Brand: Model:
Model Year: VIN: Engine: Transmission:
from to from to
Chevrolet
Silverado
Models 2016 2018
Silverado
2500/3500 2019 2020
GMC
Sierra
Models 2016 2018
Sierra
2500/3500 2019 2020
Involved Region or Country North America, Middle East, South America, Israel and Thailand
Additional Options (RPOs) Z6A
Condition Some customers may comment that the gooseneck hitch ball has excessive movement
in the hitch receiver after the ball has been locked in.
Cause This is a normal design of the hitch. Space must be provided between the hitch platform
and hitch ball for corrosion and debris.
Correction
No correction is necessary, hitch ball movement is normal and no parts should be
replaced.
Please communicate to the customer this condition is a normal operating characteristic of
their vehicle. Please share this information with the customer, including a copy of this
bulletin.
Parts Information
No parts are required for this repair.
Version 2
Modified
Released November 07, 2017
Revised July 08, 2019 – Added 2019 and 2020 models.
SEOCONTENT-END
Bulletin No.: 17-NA-350
Date: July, 2019
To View or Download this Document Click Here
Bulletin No.: 17-NA-350
Date: November, 2017
To View or Download this Document Click Here
- Designed to work with OEM puck system hitches installed by Ford/GM/Nissan. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Convenient handle locks in horizontal position to prevent accidental unlatching and provides a clean way to carry the gooseneck ball. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments.
- All components are plated or stainless steel for corrosion protection. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Safety chain anchors accommodate commercially available safety chain hooks. This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Made in America with a Limited Lifetime Warranty This B&W product is engineered to preserve the original fitment, installation method, and functional intent described above, while providing the durability and reliability expected from American-made towing equipment used in demanding work and hauling environments. The design emphasizes structural integrity, consistent performance under load, and compatibility with the vehicles and applications specified by B&W.
- Compatible with 1999-2016 Ford F-250 & F-350 SUPER DUTY PICKUPS ONLY, WILL NOT FIT CAB & CHASSIS. Custom-fit under-bed mounting system.
- Features: Allows full use of pick-up bed area when hauling cargo. Accommodates all standard vehicle suspensions with no alteration of OE exhaust systems. Rail kits are rated to match manufacturer's vehicle weight rating.
- Specification: 2-5/16" high strength chrome plated ball standard, 3" ball optional. Rated for 30,000 lbs. gross trailer weight and 7,500 lbs. vertical load, 30,000 lbs. gross vehicle weight rating. Weight Carrying: 7,500 lbs. (TW/GTW). Weight Distributing: 30,000 lbs. (TW/GTW)
- Installation: Package includes all the hardware parts and instructions. Spring loaded safety chain loops included.
- Constructed from high quality steel and finished in a black powder coating to help prevent rust and provide durability in all-weather conditions.
- 30,000 LBS TOWING CAPACITY Engineered for extreme heavy-duty applications, this gooseneck coupler is rated for a massive 30,000 lbs GTW. It provides a rock-solid connection for livestock trailers, flatbeds, and heavy construction equipment.
- 8" VERTICAL ADJUSTMENT Featuring an 8-inch adjustment range (30" retracted to 38" extended), this coupler allows you to perfectly level your trailer with your truck bed. It ensures optimal weight distribution and a smoother towing experience.
- REINFORCED ROUND TUBE DESIGN Constructed with a 4-1/2" outer tube and a 4" inner tube made of high-strength steel. The precision-engineered fit minimizes rattle and provides superior structural integrity under maximum vertical loads.
- INTEGRATED SAFETY LOAD PIN Includes a heavy-duty load-bearing pin to securely lock the inner tube at your desired height. This redundant safety feature ensures the coupler remains stable and secure during high-speed highway travel.
- WEATHER-RESISTANT FINISH Coated in a durable black powder finish to provide excellent protection against rain, road salt, and dirt. Built to endure harsh job site conditions and long-distance hauling without rusting or degrading.
Last update on 2026-07-01 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.