NHTSA ID Number: 10161930
Manufacturer Communication Number: 16NA331
Summary
This warranty administration bulletin provides the information on General Motors
Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (US Medium Duty Dealers Only).
13 Affected Products
Vehicles
| CHEVROLET | 3500 | 2016, 2018 |
| CHEVROLET | LOW CAB 4500 | 2017 |
| CHEVROLET | LOW CAB 5500 | 2017 |
| CHEVROLET | SILVERADO 3500 | 2016-2020 |
| CHEVROLET | SILVERADO 4500HD | 2019-2020 |
| CHEVROLET | SILVERADO 5500HD | 2019-2020 |
SEOCONTENT-START
Bulletin No.: 16-NA-331
Date: May, 2019
Service Bulletin
WARRANTY ADMINISTRATION
Subject: General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (U.S. Medium Duty Dealers Only)
| Brand: | Model: | Model Year: | VIN: | Engine: |
Transmission: |
|||
| from | to | from | to | |||||
| Chevrolet |
Low Cab Forward Medium Duty Trucks |
2016 | 2020 | All | All | |||
| Involved Region or Country | U.S. Dealers Only |
| Information | General Motors is providing this bulletin to outline the Tire Warranty Policies and Procedures for 2016 and newer Chevrolet Low Cab Forward Medium Duty Trucks. |
Tire Warranty
What is Covered
For two (2) years, or 24,000 miles (whichever occurs first) : If any tire originally equipped on the truck is defective (Please see below for what is not covered), the tire will be repaired or replaced by an authorized tire dealer.
What is NOT Covered
The tire warranty does not cover normal tire wear or damage caused by road hazards, lack of maintenance, improper use of tire chains, alterations, overloading or vandalism.
Tire Warranty Policy
Tire Serial Number
All tires have serial numbers, which are recorded when installed onto a vehicle during production. In this manner, every tire can be matched to the Vehicle Identification Number (VIN). Only tire serial numbers associated to a VIN at the time of production are considered original equipment.
This warranty coverage is for the tires as installed to the original VIN at the time of production. If any tire is moved from one vehicle to another, it is considered an alteration and is no longer covered under the tire warranty.
Determining a Defect
Chevrolet Medium Duty dealers are not authorized by General Motors to determine if a tire has failed as the result of a defect. Only an authorized tire manufacturer representative can make that assessment. The tire manufacturer representative must inspect the suspected defective tire(s) to make the determination. If the tire manufacturer representative determines that a tire is not defective, it will not be covered under the General Motors tire warranty. General Motors will only honor warranty claims for tires that have been determined defective directly by the tire manufacturer representative.
Dealers are required to follow the procedure below when administering the GM Tire Warranty. Failure to comply with this procedure will result in claim denial and/or charge-back.
Procedure
When a tire is suspected to be defective, follow these steps:
- Inform the customer that warranty coverage will not be determined until the tire is deemed defective by an authorized tire manufacturer representative. If it is determined not to be a defect, all costs will be paid by the customer.
4587916
- Determine the manufacturer of the tire installed on the vehicle and record the tire serial numbers (you may also request this from the tire shop).
- Sublet the vehicle to the local authorized tire manufacturer facility for tire inspection and serial number confirmation.
For the location nearest to your dealer, please use the store locator at the appropriate tire manufacturer website.
- Receive the inspection results from the tire manufacturer representative. Be sure that the inspection results include the tire serial number.
- If the tire manufacturer representative determines there is a defect, some or all of the costs for the tire repair will be absorbed by the tire manufacturer. Tire manufacturers have varying policies regarding prorated reimbursement based on remaining useful tire life, which may affect the level of coverage from the tire manufacturer. Any reasonable outstanding balance for the repair or replacement of a defective tire may be submitted to General Motors for reimbursement as a sublet up to 2 years or 24,000 miles, whichever comes first.
- If the failure is determined NOT to be caused by a defect, any inspection costs and repair/ replacement costs will be the responsibility of the customer.
- If the tire manufacturer representative determines there is a defect, some or all of the costs for the tire repair will be absorbed by the tire manufacturer. Tire manufacturers have varying policies regarding prorated reimbursement based on remaining useful tire life, which may affect the level of coverage from the tire manufacturer. Any reasonable outstanding balance for the repair or replacement of a defective tire may be submitted to General Motors
Warranty Transaction Submission Information
For vehicles covered under warranty with a confirmed tire defect, dealers should use the information below to submit a warranty transaction for any costs NOT covered by the tire manufacturer up to 2 years or 24,000 miles, whichever comes first.
The original sublet bill (which includes tire serial numbers) must be attached to the job card and retained in the vehicle history file. Dealers can submit up to
$25.00 for administration of a Tire Warranty sublet.
| Tire Brand | Labor Operation | Description | Net / Admin Allowance | |
| Yokohama | E0425 | Tire Warranty | $25.00 | |
| Bridgestone |
E0425 | Tire Warranty | $25.00 | |
| Continental |
E0425 | Tire Warranty | $25.00 | |
| Version | 2 |
| Modified | Released September 29, 2016.
Revised May 07, 2019 – Added 2018 – 2020 Model Years. |
SEOCONTENT-END
Bulletin No.: 16-NA-331
Date: May, 2019
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- [ High‑Voltage Battery] Equipped with three built-in 2000mAh batteries, this cordless air compressor can handle multiple quick top-offs on a single charge: Up to 18 standard car tires (195/65 R15) from 30 to 35 PSI (+5 PSI). Up to 11 SUV tires (235/65 R17) from 30 to 35 PSI (+5 PSI). Great for long road trips or emergency use—and the USB output lets you charge your phone or other devices on the go. Note:Please charge only with a 5V 2A or 5V 3A adapter. Avoid unbranded or high-power chargers.
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- EMERGENCY LED LIGHT & BUILT-IN SAFETY: One-touch LED flashlight provides instant illumination for nighttime inflation, dim parking lots, and roadside emergencies. Backlit LCD ensures clear readings in any lighting condition. Integrated overheat protection and 15A fuse safeguard both the inflator and your vehicle's electrical system. An essential safety tool for every driver.
- ALL-IN-ONE KIT FOR CARS, BIKES & SPORTS: Includes 2 air nozzles, needle valve for balls (basketball, soccer, football), Presta-to-Schrader adapter for road/mountain bikes, extension hose, and spare fuse. 9.84-foot cord reaches all tires without repositioning. Compatible with standard Schrader valves on cars, motorcycles, and bicycles. Note: Not designed for high-volume inflatables such as pool floats or air mattresses.
- High-pressure inflation mode with automatic shutoff
- Three power sources for inflation on this tire air pump: 20v max battery, 12v dc, or 110v ac
- Convenient onboard accessory storage. Heavy-duty rubber feet help reduce walking when in use ideal for a car pump, bike pump and digital tire inflator
- Tire inflator with gauge has threaded chuck for secure connection to inflation valve. Led light helps to provide illumination. High-volume inflation and deflation modes for large items (e.g., mattresses, rafts)
- 3 Year Limited Warranty
- Fast-Inflation & Compact: Our compact and lightning-fast upgrade to the popular R7 air compressor portable. With a powerful 40L/Min cylinder, this air pump for car can inflate a tire (215/50 R17) in under a minute (26-35PSI) and even Tesla tires (235/40 R19) in just 1.5 minutes (28-36PSI). Say goodbye to slow and cumbersome inflation processes - This 150PSI tire inflator portable air compressor offers a smoother, faster solution for all your inflation needs.
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- Long-Lasting Durability: Our 12v air compressor is built for long-lasting durability with high-quality materials and optimal cooling system. It has a sturdy structure and comes with a 10FT power cord and 2FT hose made from premium materials that won't easily get damaged from folding or bending. Invest in worry-free use with our dependable car air compressor.
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- What Will You Get: Get the perfect gift for men and women - the R8 car tire pump! It's compact, measuring 2.79 x 4.92 x 6.49 inches, and comes with a carrying bag for easy storage and transport. In the box, you'll find a 12v tire inflator, Carrying Bag, Schrader-Presta Valve, Fuse, Needle Valve, Extension Nozzle, Wire, and User Manual. Rest assured that your purchase is covered by a two-year warranty, and don't hesitate to contact us with any questions - we'll get back to you promptly!
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