NHTSA ID Number: 10161930
Manufacturer Communication Number: 16NA331
Summary
This warranty administration bulletin provides the information on General Motors
Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (US Medium Duty Dealers Only).
13 Affected Products
Vehicles
| CHEVROLET | 3500 | 2016, 2018 |
| CHEVROLET | LOW CAB 4500 | 2017 |
| CHEVROLET | LOW CAB 5500 | 2017 |
| CHEVROLET | SILVERADO 3500 | 2016-2020 |
| CHEVROLET | SILVERADO 4500HD | 2019-2020 |
| CHEVROLET | SILVERADO 5500HD | 2019-2020 |
SEOCONTENT-START
Bulletin No.: 16-NA-331
Date: May, 2019
Service Bulletin
WARRANTY ADMINISTRATION
Subject: General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (U.S. Medium Duty Dealers Only)
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | |||
| from | to | from | to | |||||
| Chevrolet | Low Cab Forward Medium Duty Trucks |
2016 | 2020 | All | All | |||
| Involved Region or Country | U.S. Dealers Only |
| Information | General Motors is providing this bulletin to outline the Tire Warranty Policies and Procedures for 2016 and newer Chevrolet Low Cab Forward Medium Duty Trucks. |
Tire Warranty
What is Covered
For two (2) years, or 24,000 miles (whichever occurs first) : If any tire originally equipped on the truck is defective (Please see below for what is not covered), the tire will be repaired or replaced by an authorized tire dealer.
What is NOT Covered
The tire warranty does not cover normal tire wear or damage caused by road hazards, lack of maintenance, improper use of tire chains, alterations, overloading or vandalism.
Tire Warranty Policy
Tire Serial Number
All tires have serial numbers, which are recorded when installed onto a vehicle during production. In this manner, every tire can be matched to the Vehicle Identification Number (VIN). Only tire serial numbers associated to a VIN at the time of production are considered original equipment.
This warranty coverage is for the tires as installed to the original VIN at the time of production. If any tire is moved from one vehicle to another, it is considered an alteration and is no longer covered under the tire warranty.
Determining a Defect
Chevrolet Medium Duty dealers are not authorized by General Motors to determine if a tire has failed as the result of a defect. Only an authorized tire manufacturer representative can make that assessment. The tire manufacturer representative must inspect the suspected defective tire(s) to make the determination. If the tire manufacturer representative determines that a tire is not defective, it will not be covered under the General Motors tire warranty. General Motors will only honor warranty claims for tires that have been determined defective directly by the tire manufacturer representative.
Dealers are required to follow the procedure below when administering the GM Tire Warranty. Failure to comply with this procedure will result in claim denial and/or charge-back.
Procedure
When a tire is suspected to be defective, follow these steps:
- Inform the customer that warranty coverage will not be determined until the tire is deemed defective by an authorized tire manufacturer representative. If it is determined not to be a defect, all costs will be paid by the customer.
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- Determine the manufacturer of the tire installed on the vehicle and record the tire serial numbers (you may also request this from the tire shop).
- Sublet the vehicle to the local authorized tire manufacturer facility for tire inspection and serial number confirmation.
For the location nearest to your dealer, please use the store locator at the appropriate tire manufacturer website.
- Receive the inspection results from the tire manufacturer representative. Be sure that the inspection results include the tire serial number.
- If the tire manufacturer representative determines there is a defect, some or all of the costs for the tire repair will be absorbed by the tire manufacturer. Tire manufacturers have varying policies regarding prorated reimbursement based on remaining useful tire life, which may affect the level of coverage from the tire manufacturer. Any reasonable outstanding balance for the repair or replacement of a defective tire may be submitted to General Motors for reimbursement as a sublet up to 2 years or 24,000 miles, whichever comes first.
- If the failure is determined NOT to be caused by a defect, any inspection costs and repair/ replacement costs will be the responsibility of the customer.
- If the tire manufacturer representative determines there is a defect, some or all of the costs for the tire repair will be absorbed by the tire manufacturer. Tire manufacturers have varying policies regarding prorated reimbursement based on remaining useful tire life, which may affect the level of coverage from the tire manufacturer. Any reasonable outstanding balance for the repair or replacement of a defective tire may be submitted to General Motors
Warranty Transaction Submission Information
For vehicles covered under warranty with a confirmed tire defect, dealers should use the information below to submit a warranty transaction for any costs NOT covered by the tire manufacturer up to 2 years or 24,000 miles, whichever comes first.
The original sublet bill (which includes tire serial numbers) must be attached to the job card and retained in the vehicle history file. Dealers can submit up to
$25.00 for administration of a Tire Warranty sublet.
| Tire Brand | Labor Operation | Description | Net / Admin Allowance | |
| Yokohama | E0425 | Tire Warranty | $25.00 | |
| Bridgestone | E0425 | Tire Warranty | $25.00 | |
| Continental | E0425 | Tire Warranty | $25.00 | |
| Version | 2 |
| Modified | Released September 29, 2016.
Revised May 07, 2019 – Added 2018 – 2020 Model Years. |
SEOCONTENT-END
Bulletin No.: 16-NA-331
Date: May, 2019
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SaleBestseller No. 1
AstroAI AIRUN H Tire Inflator Portable Air Compressor, 12V DC Tire Inflator, Auto Shut-Off with Digital Pressure Gauge & LED Light, Fast Inflation for Car, Motorcycle, Bike Tires, 9.8Ft Cord, Yellow
- RAPID INFLATION & ROAD-READY PORTABILITY: Powerful 120W motor delivers up to 35L/min airflow—inflates a standard car tire (195/65 R15) from 30 to 36 PSI in under 1 minute under ideal operating conditions. Weighs only 2.2 lbs and fits glove compartments or trunks for daily commutes, road trips, and emergencies. Plugs into standard 12V DC car outlet with 15A fuse protection. AIRUN H features its cordless counterpart H2 Pro.
- HEAVY-DUTY BUILD & 2-YEAR WARRANTY: Reinforced cylinder, motor gears, and connecting rod engineered with advanced powder metallurgy for improved durability and long-term reliability. Intelligent thermal management with auto shut-off after 15 minutes of continuous use; 10-minute cool-down period recommended before resuming. Backed by AIRUN H's 2-Year Limited Warranty.
- DIGITAL PRESET & AUTO SHUT-OFF: Easy 3-button control to select target pressure across 4 units (PSI, kPa, Bar, kg/cm²). Large backlit LCD displays real-time and preset pressure simultaneously. Inflator automatically stops at your target—preventing over-inflation with zero guesswork. Ideal for cars, motorcycles, bicycles, and more. Set it and forget it.
- EMERGENCY LED LIGHT & BUILT-IN SAFETY: One-touch LED flashlight provides instant illumination for nighttime inflation, dim parking lots, and roadside emergencies. Backlit LCD ensures clear readings in any lighting condition. Integrated overheat protection and 15A fuse safeguard both the inflator and your vehicle's electrical system. An essential safety tool for every driver.
- ALL-IN-ONE KIT FOR CARS, BIKES & SPORTS: Includes 2 air nozzles, needle valve for balls (basketball, soccer, football), Presta-to-Schrader adapter for road/mountain bikes, extension hose, and spare fuse. 9.84-foot cord reaches all tires without repositioning. Compatible with standard Schrader valves on cars, motorcycles, and bicycles. Note: Not designed for high-volume inflatables such as pool floats or air mattresses.
SaleBestseller No. 2
AstroAI L7 Tire Inflator Portable Air Compressor,150 PSI Cordless Bike Pump
- ADVANCED TRUEGAUGE SCREEN: This battery tire inflator includes updated sensor technology, capable of collecting pressure data from tire inflators at a frequency of 200 times per second. Its valid data rate is higher than 80%, which is 60% better than the market average. From routine maintenance to roadside emergencies, its accurate readings ensure confident pressure checks and a safer driving experience.Suitable as a Father's Day gift for your dad.
- EASY TO USE: You can choose 4+N smart modes (car, motorcycle, bicycle, ball, and custom) and 4 pressure units (PSI, Bar, kPa, kg/cm²) to preset based on your inflation needs. The custom mode allows you to freely preset the desired pressure value (3-150PSI) based on the inflatables you want to inflate. A must-have for outdoor activities and road trips, the L7 is a practical car lovers gift for men and women who have everything.
- COMPACT, FASTER INFLATION: Weighing less than 1 pound, this portable tire inflator is easy to carry and store in any limited space, such as cars, bike racks, or backpacks. It's suitable as a car accessories gift for men or women. The compressor's 150PSI maximum pressure, it can refill a 195/65R15 tire from 30 to 36PSI in just 1.5 minutes.(Note: After 15 minutes of continuous use, allow the unit to rest for 10 minutes.)
- LONG RUNTIME & AUTO-OFF: After fully charging, the built-in 4000mAh large-capacity battery allows the car tire pump to refill up to 8 tires (195/65R15) from 30 to 36PSI. The preset function and auto-off function deliver a hands-free inflation experience, making it user-friendly for beginners and experienced users alike. With just one press, the cordless bike tire pump will easily inflate car tires, motorcycle tires, bicycle tires (700 × 23C/700 × 38C/29 × 2.25), e-bike tires, balls, and more.(Note: Not suitable for tires larger than 25 inches, such as heavy-duty truck tires.)
- VERSATILE EMERGENCY TOOL: The bike pump can be used as more than an air pump, it is also a multifunctional emergency tool gift for mom and dad. The flashlight on the top has 3 modes (flashlight, SOS, and strobe) to illuminate the night for easy operation. The air compressor is equipped with USB-C and USB input/output ports, providing backup power for your phones and other electronic devices. (Note: Use a 5V/1A USB power adapter for charging. If overheat protection activates, the inflator cannot be charged until it cools for 10 minutes.)
SaleBestseller No. 3
OlarHike Tire Inflator Portable Air Compressor,Dual Power-3*2000mAh &12V DC
- [Fast & Efficient Inflation] The OlarHike tire inflator features a high-performance motor that delivers rapid airflow—inflate a standard car tire (195/65 R15) from 30 to 35 PSI (+5 PSI) in just 55 seconds, or a larger SUV tire (235/65 R17) from 30 to 35 PSI (+5 PSI) in only 2.2 minutes. Ideal for cars, SUVs, light Pickup（Within 51 PSI）, motorcycles, bicycles, and sports balls. Its practical everyday usefulness also makes it a thoughtful car gift for men who value reliable tools for their vehicles. Important Note: The unit can only inflate car and pickup truck tires up to 51 PSI and is not compatible with heavy-duty pickup trucks or RVs.
- [Dual Power Mode: Power Your Way] Enjoy ultimate inflation flexibility. This tire inflator operates in two convenient ways: Cordless Freedom: Use the built-in rechargeable battery for quick, on-the-go inflation anywhere. Continuous Power: Plug into any standard 12V car cigarette lighter using the included cable for endless, worry-free operation. This versatile design also makes it a practical car accessories gift for men or women, especially for drivers who like to stay prepared on the road.
- [High-Voltage Battery] Equipped with three built-in 2000mAh batteries, this cordless air compressor can handle multiple quick top-offs on a single charge: Up to 18 standard car tires (195/65 R15) from 30 to 35 PSI (+5 PSI). Up to 11 SUV tires (235/65 R17) from 30 to 35 PSI (+5 PSI). Great for long road trips or emergency use—and the USB output lets you charge your phone or other devices on the go. Its combination of tire inflation, emergency support, and device charging makes it a useful multifunctional emergency tool gift for mom and dad. Note: Please charge only with a 5V 2A or 5V 3A adapter. Avoid unbranded or high-power chargers.
- [Ultra‑Large Display & Auto Shut‑Off] Features a bright dual LED screen and high-precision pressure sensor for real-time monitoring of current and target PSI. The auto shut-off function stops inflation exactly at your preset level (e.g., 30 to 35 PSI), helping prevent over-inflation and ensuring safer tire pressure every time.
- [Smart & User‑Friendly Operation] [Smart & User-Friendly Operation] Includes four preset modes for cars, bikes, motocycles, and sports equipment. Quickly switch between PSI, BAR, KPA, and KG/CM² with a single touch. Built-in memory recalls your last used setting, making each use faster and more convenient. Easy operation and practical everyday value make it a useful option among mens gifts ideas, whether for a new driver, daily commuter, or car enthusiast.
SaleBestseller No. 4
ROCGORLD R8 Tire Inflator Portable Air Compressor, DC 12V Air Compressor Portable with Large Dual Digital Screen, 3X Faster Inflation Air Pump for Car, Bike, Ball, Motor
- Fast-Inflation & Compact: Our compact and lightning-fast upgrade to the popular R7 air compressor portable. With a powerful 40L/Min cylinder, this air pump for car can inflate a tire (215/50 R17) in under a minute (26-35PSI) and even Tesla tires (235/40 R19) in just 1.5 minutes (28-36PSI). Say goodbye to slow and cumbersome inflation processes - This 150PSI tire inflator portable air compressor offers a smoother, faster solution for all your inflation needs.
- Dual Digital Display: A whole new experience our portable tire inflator with a dual digital LED display showing real-time and preset pressure values, product status, and possible errors. The advanced chip ensures safe inflation with accurate pressure control and monitoring. Say goodbye to guesswork and hello to convenience with our user-friendly car tire inflator.
- Long-Lasting Durability: Our 12v air compressor is built for long-lasting durability with high-quality materials and optimal cooling system. It has a sturdy structure and comes with a 10FT power cord and 2FT hose made from premium materials that won't easily get damaged from folding or bending. Invest in worry-free use with our dependable car air compressor.
- Simplicity with Auto-Stop: Only three steps- connect, preset, and start; It also features auto-shutoff and a memory function for easy one-key use next time. it's easy to use even if you have not used similar tire air compressor before. Plus, it's an emergency device with three light modes for nighttime use. This air compressor tire inflator is suitable for cars, EVs, motorcycles, bicycles, basketballs, and soccer balls.
- What Will You Get: Get the perfect gift for men and women - the R8 car tire pump! It's compact, measuring 2.79 x 4.92 x 6.49 inches, and comes with a carrying bag for easy storage and transport. In the box, you'll find a 12v tire inflator, Carrying Bag, Schrader-Presta Valve, Fuse, Needle Valve, Extension Nozzle, Wire, and User Manual. Rest assured that your purchase is covered by a two-year warranty, and don't hesitate to contact us with any questions - we'll get back to you promptly!
SaleBestseller No. 5
AstroAI Tire Inflator Portable Air Compressor, 12V DC/120V AC Dual Power
- 12 V DC/120 V AC Dual Power: The AstroAI Tire Inflator features dual power supplies, compatible with 12 V car cigarette lighters and 120 V household outlets, convenient for both home and travel use. The AstroAI Tire Inflator can easily switch between high-pressure and high-current inflation modes. High-pressure mode inflates car, bicycle and motorcycle tires along with sports equipment and other small inflatables. Large-volume mode inflates bigger low-pressure objects like air mattresses
- Fast Inflation & 15-Minute Continuous Work: With dual metal motors and a metal cylinder, the tire inflator can continuously work for up to 15 mins. Large-volume mode provides a maximum inflation rate of 350 L/min, quickly inflating large items. High-pressure mode pumps up to 150 PSI, inflating a flat tire from 0 PSI to 36 PSI in 5 minutes or refilling from 30-36 PSI in just 1 minute to get back on the road quickly. Compatible with cars, bikes, sedans and mid-sized SUVs. NOTE: This pump is incompatible with heavy-duty trucks. Please let the pump cool for at least 10 minutes after every 15 minutes of use
- Revolutionary OmniVent Dissipation: AstroAI's OmniVent Technology represents a robust redesign of the heat dissipation system, which includes axial flow fan blades and re-engineered air ducts, allowing for faster heat dissipation, extending the pump's continuous working time and lifespan
- Easy Operation & LED Light: This tire inflator is equipped with an LED light which provides excellent illumination at night.And a screen that displays the preset and current tire pressure. The inflator will automatically shut off once reaches the preset pressure. The power cut memory function will automatically record the last set pressure and reapply it on the next inflation. The individual silicone buttons make the pump easier to use. There are four pressure units that can be displayed
- Convenient & Easy Storage: This tire inflator is equipped with an air hose compartment, allowing for easy storage of the power cord. Package Includes: Tire inflator, AC/DC power cord, 2*air nozzles, 1*needle valve adapter, 1*replacement fuse, 1*Presta to Schrader adapter and a user manual. Perfect Gift for Men & Women, Father's Day, Christmas & Everyday Use
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