NHTSA ID Number: 10161938
Manufacturer Communication Number: 18NA195
Summary
This technical bulletin provides a procedure to information on OnStar will update vehicles remotely through in-vehicle prompts from the radio display. However, some customers may decline the vehicle update or the update is attempted, but is not successful. In such cases, and in all export markets plus fleet customers, dealers will need to reprogram the vehicle with the new software package.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CADILLAC | ATS | 2018 |
CADILLAC | CTS | 2018 |
CADILLAC | XTS | 2018 |
GMC | TERRAIN | 2018 |
Bulletin No.: 18-NA-195
Date: May, 2019
Service Bulletin
TECHNICAL
Subject: Radio Module Software Update 20.11
Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | |||
from | to | from | to | |||||
Cadillac | ATS | 2018 | 2018 | All | All | |||
CTS | ||||||||
XTS | ||||||||
GMC | Terrain | 2018 | 2018 | All | All |
Involved Region or Country | North America and N.A. Export Regions |
Additional Options (RPOs) | Equipped with Cadillac User Experience (IOS or IOT), GMC Infotainment System (RPO IOS, IOTor IOU) |
Condition | Some 2018 model year Cadillac ATS, ATS-V, CTS, CTS-V, XTS and GMC Terrain vehicles, equipped with Infotainment system (RPO IOS, IOT, or IOU), have an available radio software package update. This new software package will provide changes to the following concerns:
• Displayed speed limit is stuck on a value, not updating as the roadway speed limit changes. • Non-responsive touchscreen. • Pixelated radio display. When this occurs, the rear vision camera image without gridlines will be displayed on the screen when in reverse and normal chime operation will be observed but an intermittent loss of music audio may be experienced. In addition to the above, changes were made to the climate control system, certain audio features, and the navigation system so they continue to function properly. |
Correction | OnStar will update vehicles remotely through in-vehicle prompts from the radio display. However, some customers may decline the vehicle update or the update is attempted, but is not successful. In such cases, and in all export markets plus fleet customers, dealers will need to reprogram the vehicle with the new software package. |
Service Procedure
Important: If the remote vehicle update has been downloaded or installed, DO NOT install the update via USB. DO NOT attempt to complete the programming event without reading Determining Where to Start – Checking for Update Status first to avoid programming failures or module lockup conditions.
The update procedure in this bulletin includes the following four sections:
- Determining Where to Start – Checking for Update Status
- Update Procedure Using Remote Vehicle Update
- Update Procedure Using TIS2WEB (USB Download)
- Troubleshooting
Important: DO NOT attempt to complete the programming event without reading Determining Where to Start – Checking for Update Status first to avoid programming failures or module lockup conditions.
Determining Where to Start – Checking for Update Status
The process used for this update is dependent on the initial status of the software. Select “Settings” and “Updates” on the radio screen to check the status of the software. To determine if the vehicle requires a software update:
- From the radio home screen, select “Settings” then “Vehicle Software”. Under “About”, locate the Build Number. If the build number is less than 20.11 (i.e. 20.9 or 20.10), proceed with software update.
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Caution: If Vehicle Update screen shows “Info Sys Update,” do not use TIS2WEB or insert a USB stick. Use of the USB stick when the Remote Update has already been downloaded, installed, or paused during installation could result in program failures or module lockup condition. The update should be completed using the Remote Vehicle Update procedure, following prompts on the infotainment screen. Refer to Update Procedure Using Remote Vehicle Update after reading the remaining information in this section if the Remote Update has already been downloaded to the radio.
- If the remote vehicle update has been downloaded or installed, DO NOT install the update via USB. Complete the remote vehicle update.
- If the remote vehicle update CANNOT be completed, the radio must be updated through SPS and USB. Refer to Update Procedure Using SPS in this bulletin.
- After the remote vehicle update has been completed, verify there are no updates. Select “Settings”, scroll down to “Updates” and select “Updates.”
Update Procedure Using Remote Vehicle Update
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- Start the vehicle to determine if the update has been downloaded to the radio. The vehicle must be running for the update screen to be shown.
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- If the remote vehicle update has not been downloaded, select “Start Download” as shown above.
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- If the vehicle needs to download the remote vehicle update file or the “Install Update” screen does not appear, select “Settings”, scroll down to “Updates” and select “Updates” to download the remote vehicle update.
- If there are no updates available, verify the software version. If the build number is less than 20.11 (i.e. 20.9 or 20.10), update through USB.
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Important: During installation, the vehicle will be disabled and cannot be driven. Features like door locks, windows and chimes may not work. If you leave the vehicle, DO NOT lock occupants inside.
Note: Download may pause due to cellular connection speed. If the download pauses, click resume to continue. If the download takes longer than 30 minutes, see the Troubleshooting section below.
- Once the remote vehicle update has completed,verify the following operations:
- At ignition on, verify that the radio displays the proper brand splash animation
- Verify audio plays and that audible warning chimes function correctly.
- If the audio is muted or chimes are not operating as expected proceed to step 2.3.
- If the audio and chimes are operating as expected, no further action is required.
- Determine the software version now in the radio by selecting Home> Settings> About> Build Number. It should be 20.11 or greater.
- If 20.11 or greater, reprogram the radio using SPS programming. Refer to the appropriate A11 Radio: Programming and Setup (IOS/IOU/IOT/IOR) document in SI.
- If less than 20.11 reprogram the radio using USB and SPS programming events. Refer to the appropriate A11 Radio: Programming and Setup (IOS/IOU/IOT/IOR) document in SI.
- Once the remote vehicle update has completed,verify there are no updates. Select “Settings”, scroll down to “Updates” and select “Updates”. If no updates are available, no further action required.
Update Procedure Using TIS2WEB (USB Download)
Caution: If the Same Calibration/Software Warning is noted on the SPS Controller screen, do NOT attempt to program the module. No further action is required.
Caution: Do not use TIS2WEB or insert a USB stick if a Remote Update has been downloaded to the radio. Use of the USB stick when the Remote Update has already been downloaded, installed, or paused during installation could result in program failures or module lockup condition.
Note: Carefully read and follow the instructions below.
- DO NOT attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this update procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
- DO NOT program a control module unless directed to by a service procedure or a service bulletin. If the control module is not properly configured with the correct calibration software, the control module will not control all of the vehicle features properly.
- Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
- Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
- Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
- During the programming procedure, follow the SPS prompts for the correct ignition switch position.
- Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/ Maintenance (I/M) system status indicators to NO.
- Refer to Radio Programming and Setup for additional information on programming.
Important: During USB programming, be sure to keep the vehicle doors closed.
Important: For every vehicle that needs to be updated through USB, be sure to download the files through
TIS2WEB on a USB drive each time for each vehicle.
DO NOT use the same files downloaded from a previous vehicle. Use a USB drive with a minimum size of 2 gigabytes, however, 16 gigabytes is preferable.
- Before downloading begins, be sure the driver side door is either closed or the driver side door latch is closed.
- Go to “Settings”, then “Updates” to determine if there is already a Remote Vehicle Update installed, the package must be deleted.
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- If a Remote Vehicle Update exists on the vehicle, click “Details,” to reveal the Decline Update option.
- To delete the Remote Vehicle Update, click on“Decline Update”. On the next screen, click “Decline Update” again.
Important: Before downloading the USB update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD the files wirelessly.
- Start SPS, select Radio – USB File Transfer and follow on-screen instructions.
- Record SPS Warranty Claim Code on job card for warranty transaction submission.
- Insert USB into vehicle. On the radio screen, select
“Settings, “Updates” and select “Updates.”
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- If a Remote Vehicle Update exists on the vehicle and has not been declined, the screen above will be displayed. Select the “Info Sys Update” option and follow steps 1.1 and 1.2 to decline the update before continuing with the USB update.
- Once the Remote Vehicle Update has been declined, select the USB file (2) to continue programming the SPS update.
- Once the remote vehicle update has completed,verify the following operations:
- At ignition on, verify that the radio displays the proper brand splash animation.
- Verify audio plays and that audible warning chimes function correctly.
- If the audio is muted or chimes are not operating as expected proceed to step 8.3.
- If the audio and chimes are operating as expected, no further action is required.
- Determine the software version now in the radio by selecting Home> Settings> About> Build Number. It should be 20.11 or greater.
- If 20.11 or greater, reprogram the radio using SPS programming. Refer to the appropriate A11 Radio: Programming and Setup (IOS/IOU/IOT/IOR) document in SI.
- If less than 20.11, reprogram the radio using USB and SPS programming events. Refer to the appropriate A11 Radio: Programming and Setup (IOS/IOU/IOT/ IOR) document in SI. Troubleshooting
Important: When downloading USB update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD the files wirelessly.
Important: If using a SANDISK USB drive and there are any errors, try using a different brand USB drive.
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If a USB was installed during a paused Remote Vehicle Update download, the paused update screen will have a blank update title and a 0 MB file size.
To correct this:
- Turn the vehicle off, and remove the USB device from the vehicle.
- Contact the GM Technical Assistance Center for assistance.
If the Vehicle Updates screen shows a blank update title, follow steps 1 and 2 of the “Update Procedure Using SPS” to decline the package and then proceed with USB programming.
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If this screen above is shown when trying to update the radio through USB, use a different USB drive, format to FAT32 and try to download the update through TIS2WEB again. If the screen above is shown again, contact the GM Technical Assistance Center for assistance. If the Remote Vehicle Update takes longer than 30 minutes to download, or the radio displays “Unable to Update”:
- The Remote Vehicle Update download must be paused. During download the update cannot be deleted. Continue with the Update Procedure through SPS.
4882429
- After programming via Update Procedure through SPS, navigate to Vehicle Settings – Updates. A screen will be displayed that an update is available to continue downloading. The paused update screen will have a blank update title and a 0 MB file size.
- Contact the GM Technical Assistance Center for assistance.
Parts Information
No parts are required. Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation | Description | Labor Time |
3480838* | Perform Remote Vehicle Update (Without USB) | 0.3 hr |
3480848** | Reprogram Radio with USB
(Includes Removing Remote Vehicle Update Files Prior to USB Update) |
0.7 hr |
*SPS Warranty Claim Code is NOT required when submitting this transaction.
**To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered when submitting this transaction. |
Version | 3 |
Modified | Released June 28, 2018
January 18, 2019 – Updated software version build number statements. May 03, 2019 – Updated the Condition section to add conditions covered by this software update, updated the stable battery voltage during programming statement in the Note list under Update Procedure Using TIS2WEB (USB Download), changed the contact information references under Troubleshooting and removed the Customer Notification section. |
Bulletin No.: 18-NA-195
Date: May, 2019
https://www.nhtsa.gov/recalls?nhtsaId=10161938
https://static.nhtsa.gov/odi/tsbs/2019/MC-10161938-9999.pdf
To View or Download this Document Click Here
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle.
The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles. The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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- 🚗【(US ONLY) 1 YEAR FREE UPDATE + PERMANENT After-Sales SERVICE】▲IM608 just can be used in US. Please don't switch the IP or the device will be locked!▲ 🎗🎗𝙊𝘽𝘿𝙋𝙍𝙄𝘾𝙀 𝙞𝙨 𝙩𝙝𝙚 𝙚𝙖𝙧𝙡𝙞𝙚𝙨𝙩 𝙤𝙛𝙛𝙞𝙘𝙞𝙖𝙡 𝙖𝙪𝙩𝙝𝙤𝙧𝙞𝙯𝙚𝙙 𝘼𝙪𝙩𝙚𝙡 𝘿𝙚𝙖𝙧𝙡𝙚𝙧. 🚔💥𝙁𝙤𝙧 𝙦𝙪𝙡𝙞𝙩𝙮 𝙞𝙨𝙨𝙪𝙚, 𝙥𝙡𝙚𝙖𝙨𝙚 𝙘𝙤𝙣𝙩𝙖𝙘𝙩: 𝘼𝙪𝙩𝙚𝙡𝙤𝙣𝙡𝙞𝙣𝙚@𝙤𝙪𝙩𝙡𝙤𝙤𝙠.𝙘𝙤𝙢
- 👍【SAME AS MK908P & BETTER TECH SUPPORT】 MS908S Pro has EXACTLY the same diagnostics and service functions as MK908P and Autel MaxiSys Elite. Unlike online product MK908P, MS908S Pro is a mature product that has been tested and approved by workshops across US!
- 👍【J-2534 ECU PROGRAMMING】Autel MaxiSys MS908S Pro is a professional automotive diagnostic scanner that utilizes powerful Cortex A7+A15 six-core processor that can perform OE level all systems diagnostics and various special functions. With J2534 ECU Programming Device included, it is capable of replacing the existing software & firmware and programming new ECUs(PCM, ECM) for specific BMW and Benz.
- 👍【25 SPECIAL FUNCTIONS FOR PROS】 Autel MS908S Pro is an advanced auto scan tools that can perform various special functions: Oil Reset, EPB reset, DPF Regen, ABS Bleed, SAS, Battery Registration, Injector Coding, Power Balance, Crankshaft Variation Learn and etc. NOTE: Special Functions are NOT universally compatible. Pls send VIN to 🚘auteldirect @ outlook . com🚘 to check compatibility before purchase.
- 👍【EXTENSIVE VEHICLE COVERAGE】 MS908S Pro diagnostic scanner computer covers more than 80 US, Asian and European vehicle makes. The scan tool can work on most OBDII-compliant vehicles to locate check engine issues, 80+ makes and models to scan all available systems. For special functions, coverage varies across vehicles, please send VIN number to 🚘auteldirect @ outlook . com🚘 to check compatibility first.
- 👍【HASSLE-FREE PURCHASE】 Autel MaxiSys MS908S Pro car scanner comes with 12 Months FREE software updates and services and is backed by Amazon 30 Day Return Policy. If there are any issues or concerns, please contact us directly via 🚘auteldirect @ outlook . com🚘 for prompt tech support and best after-sales services! Purchase now to solve drivability issues, emission issues and save both time & money.
Last update on 2021-01-19 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-01-19 / Affiliate links / Images from Amazon Product Advertising API