2020 Chevrolet Silverado & GMC Sierra 2500HD 3500HD 10L1000 Automatic Transmission Exchange

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Bulletin No.: PIP5655
Published date: 06/11/2019
Preliminary Information
PIP5655 2020 Chevrolet Silverado GMC Sierra 2500HD 3500HD
10L1000 Automatic Transmission Exchange
Models
Brand: Model: Model Years:
VIN:
Engine: Transmissions:
from to
Chevrolet Silverado New HD Models 2020 All All L5P MGM, MGU
GMC Sierra New HD Models 2020 All All L5P MGM, MGU
Involved Region or Country North America
Condition Transmission Assembly
Cause Restriction
Correction:
The 10L1000 10 Speed Automatic Transmission part numbers 24276422, 24277088, 24277090 and 24277092 are on restriction through GM PQC as part of our ongoing quality improvement efforts to assist Engineering with product concern identification effective on 06/11/19.
Your cooperation with this program is greatly appreciated.
If your diagnosis has led to replacement of the restricted 10L1000 transmission assembly please contact the Product Quality Center (PQC) by opening a new case via Dealer Case Management (DCM) From the DCM home page, click on “New PQC Case” found on the Technical Assistance tab.
Then in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC -Parts Restrictions Templates to Download the appropriate PQC -Parts Restrictions Template and save a copy to your computer, You can attach a copy of the template to your PQC Case.
Note: (Do Not clear any DTCs prior to contacting the PQC).
Please complete the questions found in the Global Connect PQC -Parts Restrictions Template before contacting the PQC.
Caller’s First & Last Name/Position:
Technician’s Name/Direct Phone:
Parts Manager’s Name:
Parts Department Fax Number:
Dealership’s Correct Address:
Vehicle Times In/Days Down:
Customer’s Concern:
Has the customer’s concern been duplicated?
Have you contacted technical assistance?
If yes what is the TAC case number?
What did TAC recommended?
Is the vehicle for personal or commercial use?
If commercial, what type of use?
Describe the failure of the unit:
Why is replacement of the requested component needed?
Broadcast Code:
Serial Number:
Does the vehicle have any DTCs in any module (ECM/TCM/BCM, etc.)?
Note: (Do Not clear any DTCs prior to reviewing with engineering).
Note: : [GDS must be launched from TIS to make sure all the data is captured and can be retrieved.]
Are there any shifting issues (late, early, missed, no shift)?
When does the issue occur (hot, cold, under accel/decel)?
Is there any unwanted vibration?
Any other transmission performance issues?
Are there any leaks? (Y/N)
If no, continue to next question.
If yes,
What type of leak?
Location of the leak?
Are there any Noises? (Y/N)
If no, continue to next question.
If Yes,
What kind of noise?
Location of the noise?
Transmission Fluid:
Fluid level?
Was fluid contaminated?
Note: After installation of the transmission the solenoid valves must be characterized. Failure to perform this
procedure may result in customer shift concerns.
Refer to Solenoid Valve Characterization Reprogramming for directions.
Parts Information
Description Part Number QTY
Transmission Assembly 24276422 1
Transmission Assembly 24277088 1
Transmission Assembly 24277090 1
Transmission Assembly 24277092 1
Warranty Information
For vehicles repaired under the Powertrain coverage, use the following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation Description Labor Time
8464670 Transmission Replacement Use Published Labor
Operation Time
Version History
Version 1
Modified 06/11/2019 – Created on

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