NHTSA ID Number: 10162137
Manufacturer Communication Number: PIC6366
Summary
This Preliminary Information communication provides additional information to the technician about how to diagnosis a vehicle that will not shift out of park.
8 Affected Products
Vehicles
Parts
| 2011-2013 Chevrolet Volt | Drive Motor Battery Charger Receptacle | 1 | 23281030
General Motors 23281030 - Receptacle
|
| 2014-2015 Chevrolet Volt | Drive Motor Battery Charger Receptacle | 1 | 23281029 |
| 2014-2016 Cadillac ELR | Drive Motor Battery Charger Receptacle | 1 | 23281029 |
SEOCONTENT-START
Bulletin No.: PIC6366
Published date: 06/17/2019
Preliminary Information
PIC6366 Diagnostic Aid: Vehicle Will Not Shift Out Of Park
Models Brand: Model: Model Years: VIN: Engine: Transmissions:
from to
Cadillac ELR 2014 – 2016 All All LUU MKA
Chevrolet Volt 2011 – 2015 All All LUU MKA
Involved Region or Country: North America
Condition: Vehicle will not shift out of park.
Cause:
This concern may be caused by water intrusion in the X98 Charge Receptacle causing the vehicle to think the charger is plugged in and not allowing the vehicle to be shifted out of park.
Correction:
Duplicate the concern. If you cannot nd the root cause using normal diagnosis in SI please perform the following:
1) Disable the high voltage system using SI Document id: 3610665
2) Unplug the X98 charge receptacle and see if the vehicle now comes out of park.
3) If that resolves your concern, please replace the charge receptacle using updated part below.
Parts Information
Model Year Part Number: Description: Quantity:
2011-2013 Chevrolet Volt 23281030 Drive Motor Battery Charger Receptacle 1
2014-2015 Chevrolet Volt 23281029 Drive Motor Battery Charger Receptacle 1
2014-2016 Cadillac ELR 23281029 Drive Motor Battery Charger Receptacle 1
Warranty Information
Labor Operation: Description: Labor Time:
5040050 Drive Motor Battery Charger Receptacle Replacement Use Published Labor Operation Time
Version History
Version 1
Modified 6/17/2019 – Created
SEOCONTENT-END
Bulletin No.: PIC6366
Published date: 06/17/2019
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SaleBestseller No. 1
EVDANCE Level 1&2 EV Charger, Electric Vehicle Portable Charger with 25FT Cable, ETL Listed J1772 EVSE for All EVs & PHEVs, 12A 120V/16A 240V(Black, 16A Max | NEMA 5-15&6-20(Standard Home Plug))
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Check Your Outlet Type -This charger works with standard 120V NEMA 5-15/5-20 outlets (2-5 mph charging speed) and 240V NEMA 6-20 outlets (10-12 mph) . It's not compatible with NEMA 6-15/10-30/14-30/14-50/6-50 outlets – you'll need a NEMA 14-50/14-30/10-30/6-50 to 6-20 adapter (sold separately) to connect.
- Compatible EV Models -This EV charger works with most major electric vehicles, including Ford, Chevrolet, Hyundai, Audi, Nissan Ariya, Rivian R1S, Kia, and others. However, it's not compatible with Mini Cooper Electric Hardtop,Toyota Prus Prime/Z4X/RAV4Prime, Porsche Taycan Base/4S/Turbo/Turbo S or Tesla models (Tesla requires a J1772 to Tesla Adapter, sold separately). For a full list of compatible models, check out the Full Compatibility List on our product page.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
SaleBestseller No. 2
EVIQO Level 2 EV Charger J1772 40A NEMA 14-50 - 240V Wall Charging Station
- WORKS WITH EVERY NON-TESLA EV: Standard J1772 connector plugs straight into Ford, Chevrolet, Hyundai, Kia, Nissan, BMW, Volkswagen, Audi, Rivian, Lucid and every other EV or plug-in hybrid sold with a J1772 port - no adapter needed. Tesla drivers can charge too, using the J1772 adapter that comes with the car.
- PLUG IN, NO HARDWIRING: Level 2 charger delivers up to 40A to fully charge most EVs overnight. Plugs into a 240V, 4-prong NEMA 14-50 outlet (the RV/range type - NOT a dryer outlet) on a dedicated 50A circuit. The extra-long 25 ft cable easily reaches across a garage or driveway. Before ordering, check your car's port type and that you have the right outlet.
- CONTROL & SAVE FROM YOUR PHONE: A stronger built-in antenna keeps the charger online even in a garage or basement. Use the free app to start/stop charging, set speed (6-40A), get reminders, and track energy use and cost. Schedule off-peak overnight charging to cut your electric bill. Requires 2.4 GHz WiFi.
- SAFETY-CERTIFIED & WEATHERPROOF: Independently tested and certified (UL, ETL, FCC, Energy Star). A fully sealed IP66 / NEMA 4 housing stands up to rain, snow, heat and dust indoors or out, and internal steel shielding protects the electronics for years of reliable use.
- GLOW-IN-THE-DARK HOLSTER: The included high-visibility holster glows in the dark so you can find and dock the plug easily at night. Holds the connector securely when not in use.
Bestseller No. 3
Lectron Level 1 EV Charger - ETL Certified, 120V, 15 Amp, 16 ft Extension Cord & J1772 Cable - Portable Electric Car Charger for J1772 EVs with NEMA 5-15 Plug
- LEVEL 1 CHARGING - The Lectron Level 1 Charger lets you quickly charge your EV with a standard 120V outlet; You get 15 amps and 1.65 kW of power for the standard full-charge time for your car, at home or at wor
- CONVENIENT OVERNIGHT CHARGING - The Lectron 15 Amp EV Charger is a more affordable and faster charging option compared to other Level 2 EV chargers, delivering an extra 40-50 miles of overnight charge at home — without breaking the bank
- J1772 COMPATIBILITY - This J1772 charger is compatible with all electric vehicles that use the J1772 standard, including BMW, Ford, Honda, Hyundai, Kia, Porsche, Nissan, and Chevy
- SAFE AND RELIABLE - FCC and ETL certified (UL2594 standard) for safety with overvoltage, overcurrent, and short circuit protection; Energy Star certified for efficiency; IP65 rated for dust and water resistance
- PORTABLE CONVENIENCE - Whether you're on a road trip or visiting a friend, you can easily plug in your EV and charge with our portable EV charger. Please refer to the included User Manual for complete operating instructions and compatibility requirements
SaleBestseller No. 4
EVIQO Level 2 EV Charger J1772 48A - Hardwired 240V Wall Charging Station
- WORKS WITH EVERY NON-TESLA EV: Standard J1772 connector plugs straight into Ford, Chevrolet, Hyundai, Kia, Nissan, BMW, Volkswagen, Audi, Rivian, Lucid and every other EV or plug-in hybrid sold with a J1772 port - no adapter needed. Tesla drivers can charge too, using the J1772 adapter that comes with the car. The extra-long 25 ft cable easily reaches across a garage or driveway.
- HARDWIRED - PROFESSIONAL INSTALL: This Level 2 charger is hardwired (not plug-in), so a licensed electrician installs it per National Electrical Code. It delivers up to 48A on a dedicated 60A, 240V circuit - enough to charge most EVs fully overnight. Want more speed? You can set DIP switches 4 and 5 to unlock 50A on a dedicated 70A circuit. Before ordering, check your car's port type and that your electrical panel can support the circuit.
- CONTROL FROM YOUR PHONE: A stronger built-in antenna keeps the charger online even in a garage or basement. Use the free app to start and stop charging, set the charging speed (6-48A), get reminders, and track how much energy and money each charge uses. Requires a 2.4 GHz home WiFi network.
- SAFETY-CERTIFIED & WEATHERPROOF: Independently tested and certified (UL, ETL, FCC, Energy Star). A fully sealed IP66 / NEMA 4 housing stands up to rain, snow, heat and dust indoors or out, and internal steel shielding protects the electronics for years of reliable use.
- GLOW-IN-THE-DARK HOLSTER: The included high-visibility holster glows in the dark so you can find and dock the plug easily at night. Holds the connector securely when not in use.
SaleBestseller No. 5
ChargePoint HomeFlex Level 2 EV Charger J1772 - NEMA 14-50 Plug
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable
- Fast & Powerful: This EV charger charges 9× faster than a 120V outlet, delivering up to 45 mi/hr., dependent upon your vehicle. It features a J1772 connector for all non-Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle, requiring a 40A or 50A circuit. For Tesla EVs, this will require an adapter
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