Product Safety Recall
N182206310 Diesel Engine Block Heater Cord

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system.  This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.   

Parts

No parts are required for this repair.

Warranty Information

Service Procedure

1. Raise the vehicle and remove the right front wheel. Refer to Tire and Wheel Removal and Installation (8-Lug Wheel) in SI.

2. Looking through the area between the wheel house liner and the suspension, locate the engine block heater.

3. Using a pair of wire cutters, cut the engine block heater power cord from the connector. Cut the cord as close as possible to the connector. Leave the connector in place on the block heater to eliminate road debris from getting on the block heater terminals.
4. With the vehicle still raised, locate and remove any power cord attachments accessible from the underside of the vehicle.
5. Reinstall the right front wheel. Refer to Tire and Wheel Removal and Installation (8-Lug Wheel) in SI.
6. With the vehicle lowered, raise the hood and locate the remainder of the engine heater power cord (it should be bundled at the right-side front of dash area).
7. Locate and remove all of the attachment points. Remove the complete engine heater power cord assembly.
8. Discard the power cord assembly.
9. Remove the existing Monroney label (window sticker) and Install the new Monroney label. (for U.S. Dealers Only)
10. Print the disclosure letter and place it inside the vehicle in plain view.

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.  A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.  If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.  To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.  In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.  Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.  Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.  Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.  Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers.  The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.  Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

NOTICE TO CUSTOMER

This vehicle is equipped with an engine-block heater that is affected by a recently announced GM safety recall.   On April 25, 2019, GM notified the National Highway Traffic Safety Administration and Transport Canada that a short-circuit condition could develop in the engine-block heater cable or in the terminals that connect the cable to the block heater.  A short-circuit condition can cause damage to engine components and, in rare cases, start a fire in the engine compartment.

Because this condition can only occur when the engine-block heater is on, your dealer has performed a repair on this vehicle that has rendered the engine-block heater temporarily inoperable.  GM is developing a final repair that will restore the functionality of the engine-block heater.  When this repair is available, you will receive a letter to return to the dealer to receive the repair.

If you sell this vehicle, you should provide this notice to the buyer of your vehicle.  Please also retain a copy of this notice in the vehicle’s glove compartment.

If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance Center at the number listed below.

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