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NHTSA ID Number: 10161037
Manufacturer Communication Number: PIT5655B
Summary
This Preliminary information communicates that a customer may complain of when a Bluetooth call is received the ringing will be continuous for the rest of the drive cycle . It may be noted that this only seems to occur when using an Android device on OS 9.0. This may be caused by a software concern in the phone. The dealer is instructed that the phone manufacturer is working on a software update to resolve the concern.
14 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHEVROLET | BLAZER | 2019 |
| CHEVROLET | CAMARO | 2019 |
| CHEVROLET | COLORADO | 2019 |
| CHEVROLET | EQUINOX | 2019 |
| CHEVROLET | MALIBU | 2019 |
| CHEVROLET | SILVERADO 1500 | 2019 |
| CHEVROLET | SONIC | 2018-2019 |
| CHEVROLET | TRAX | 2018-2019 |
| GMC | CANYON | 2019 |
| GMC | SIERRA 1500 | 2019 |
| GMC | TERRAIN | 2018-2019 |
SEOCONTENT-START
Bulletin No.: PIT5655B Published date: 05/20/2019
Preliminary Information
PIT5655B Phone Ringtone Plays Continuously Through Radio After Incoming Call on Android Phone Using
OS 9.0
Models
Brand: Model: Model Years:
VIN:
from to
Engine: Transmissions:
Chevrolet Sonic 2018 – 2019 All
All All All
Chevrolet Trax 2018 – 2019 All
All All All
Chevrolet Blazer 2019
All All All All
Chevrolet Camaro 2019 – 2019 All
All All All
Chevrolet Colorado 2019 All
All All All
Chevrolet Equinox 2019
All All All All
Chevrolet Malibu 2019
All All All All Chevrolet Silverado 1500 (New Model)
2019 All All All All GMC Terrain
2018 – 2019 All All All
All GMC Sierra 1500 (New Model) 2019 All
All All All GMC Canyon
2019 All All All All
Involved Region or Country North America and North America export regions Additional Options
(RPO) IOR
With an Android phone running OS 9.0, having Android Auto app installed, and
Condition
either Bluetooth paired, or tethered using Android Auto, an incoming call could cause the ringtone
to sound continuously for the remainder of the drive cycle.
Cause A software anomaly.
Correction:
Note: Phone software is being released by the individual cellular carriers causing the release
dates and software versions to vary slightly between cellular carriers. Some carriers began
releasing this software update as early as March 27, 2019 while others did not begin to release
them until late April. Once the phone update is installed no further action is necessary.
Installation of the update resolves this condition without having to perform the previous
work-around to modify phone settings.
1. Advise the customer to update their cell phone software. Depending on the phone and the cellular
carrier involved the Baseband Software version could vary.
– On the phone, select: Settings> About phone> Software information
2. View the Baseband version. The last four characters of the Baseband version should be one of the
following (or greater):
CSC1 CSC2 CSC7 CSC8
As an example, in CSC8 the 4th character from the end (C) indicates the year released. The 3rd
character from the end (S) indicates the month. If it is less than the version shown above then
instruct the customer to update their phone.
Warranty Information
Additional SI Keywords
continuous, bell, keep, ring, ringing, ring-tone, tone,
Version History
Version 3
02/20/2019- Created on
Modified
03/12/2019 – Updated to add note and change region information 05/20/2019 – Updated to change
repair direction
SEOCONTENT-END
Bulletin No.: PIT5655B
Published date: 05/20/2019
https://www.nhtsa.gov/recalls?nhtsaId=10161037
https://static.nhtsa.gov/odi/tsbs/2019/MC-10161037-9999.pdf
To View or Download this Document Click Here
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Bulletin No.: PIT5655A
Published date: 03/12/2019
https://www.nhtsa.gov/recalls?nhtsaId=10156923
https://static.nhtsa.gov/odi/tsbs/2019/MC-10156923-9999.pdf
To View or Download this Document Click Here
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- Carrier compatibility: ATandT: VoLTE, Verizon: VoLTE, T Mobile: VoLTE, WiFi Calling, Video Calling, Tracfone, Optimum Mobile, GSM, CDMA. Does not support: Xfinity Wireless, Spectrum. For all carrier compatibility details - please check the product images in detail.Optical sensor resolution:13 megapixels.Maximum display resolution:HD plus (1600x720) | 269ppi .Display Type:IPS TFT LCD.Form_factor : smartphone.Other camera description:13MP plus 2MP triple camera,5MP selfie camera
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- Box content: Phone, Silicone Case, Charger, Quick Guide and Sticker.
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- This is an international device
- NO WARRANTY - Factory Unlocked
- This phone is compatible only with T-Mobile
- Mint - Tello - Metro in USA Market and any GSM provider in Latin America
- Experience the future with the 4G Dual SIM - I14 ProMax unlocked smartphone. This cutting-edge device supports 4G/3G/2G cellular networks, offering a wider range of bands for seamless connectivity. Unlocked for All Carriers, the I14 ProMax is ready to keep you connected no matter where life takes you.
- Explore the Android 13 unlocked smartphone, equipped with a powerful 6000mAh battery for exceptional battery life! Enjoy up to 24 hours of talk time, 35 hours of music playback, and a thrilling 10 hours of gaming. Intelligent AI battery management cleverly conserves power, extending standby time.
- The 6.7-inch HD LCD showcases ultra-clear movies, photos, videos, and games, allowing you to immerse yourself in your favorite content on this stunning widescreen.
- The I14 ProMax unlocked phone comes with facial recognition and fingerprint unlocking features, eliminating the need for complicated passwords. Going beyond traditional authentication methods, it seamlessly blends security and convenience, offering you a hassle-free unlocking experience.
- The I14 ProMax unlocked cell phone boasts a comprehensive camera upgrade, featuring a 50MP main camera, a 2MP macro lens, and advanced image processing technology that showcases vibrant colors and stunning details. The 24MP front-facing camera comes with built-in portrait enhancement for excellent selfies.
Last update on 2024-04-19 / Affiliate links / Images from Amazon Product Advertising API
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