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NHTSA ID Number: 10161037
Manufacturer Communication Number: PIT5655B
Summary
This Preliminary information communicates that a customer may complain of when a Bluetooth call is received the ringing will be continuous for the rest of the drive cycle . It may be noted that this only seems to occur when using an Android device on OS 9.0. This may be caused by a software concern in the phone. The dealer is instructed that the phone manufacturer is working on a software update to resolve the concern.
14 Affected Products
Vehicles
| CHEVROLET | BLAZER | 2019 |
| CHEVROLET | CAMARO | 2019 |
| CHEVROLET | COLORADO | 2019 |
| CHEVROLET | EQUINOX | 2019 |
| CHEVROLET | MALIBU | 2019 |
| CHEVROLET | SILVERADO 1500 | 2019 |
| CHEVROLET | SONIC | 2018-2019 |
| CHEVROLET | TRAX | 2018-2019 |
| GMC | CANYON | 2019 |
| GMC | SIERRA 1500 | 2019 |
| GMC | TERRAIN | 2018-2019 |
SEOCONTENT-START
Bulletin No.: PIT5655B Published date: 05/20/2019
Preliminary Information
PIT5655B Phone Ringtone Plays Continuously Through Radio After Incoming Call on Android Phone Using
OS 9.0
Models
Brand: Model: Model Years:
VIN:
from to
Engine: Transmissions:
Chevrolet Sonic 2018 – 2019 All
All All All
Chevrolet Trax 2018 – 2019 All
All All All
Chevrolet Blazer 2019
All All All All
Chevrolet Camaro 2019 – 2019 All
All All All
Chevrolet Colorado 2019 All
All All All
Chevrolet Equinox 2019
All All All All
Chevrolet Malibu 2019
All All All All Chevrolet Silverado 1500 (New Model)
2019 All All All All GMC Terrain
2018 – 2019 All All All
All GMC Sierra 1500 (New Model) 2019 All
All All All GMC Canyon
2019 All All All All
Involved Region or Country North America and North America export regions Additional Options
(RPO) IOR
With an Android phone running OS 9.0, having Android Auto app installed, and
Condition
either Bluetooth paired, or tethered using Android Auto, an incoming call could cause the ringtone
to sound continuously for the remainder of the drive cycle.
Cause A software anomaly.
Correction:
Note: Phone software is being released by the individual cellular carriers causing the release
dates and software versions to vary slightly between cellular carriers. Some carriers began
releasing this software update as early as March 27, 2019 while others did not begin to release
them until late April. Once the phone update is installed no further action is necessary.
Installation of the update resolves this condition without having to perform the previous
work-around to modify phone settings.
1. Advise the customer to update their cell phone software. Depending on the phone and the cellular
carrier involved the Baseband Software version could vary.
– On the phone, select: Settings> About phone> Software information
2. View the Baseband version. The last four characters of the Baseband version should be one of the
following (or greater):
CSC1 CSC2 CSC7 CSC8
As an example, in CSC8 the 4th character from the end (C) indicates the year released. The 3rd
character from the end (S) indicates the month. If it is less than the version shown above then
instruct the customer to update their phone.
Warranty Information
Additional SI Keywords
continuous, bell, keep, ring, ringing, ring-tone, tone,
Version History
Version 3
02/20/2019- Created on
Modified
03/12/2019 – Updated to add note and change region information 05/20/2019 – Updated to change
repair direction
SEOCONTENT-END
Bulletin No.: PIT5655B
Published date: 05/20/2019
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Bulletin No.: PIT5655A
Published date: 03/12/2019
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