Customer Concern Not Duplicated (CCND) / Verified Labor Operation Numbers/How to Submit CCND Transactions in Global Warranty Management – GM Passenger Cars and Light Duty Trucks

2020 Chevrolet Camaro

NHTSA ID Number: 10183780 Manufacturer Communication Number: 060089026Q   Summary This warranty administration bulletin provides information on Warranty Administration – Customer Concern Not Duplicated (CCND) Labor Operation Numbers.   SEOCONTENT-START     Service Bulletin Bulletin No.:    06-00-89-026Q Date:      October, 2020   WARRANTY ADMINISTRATION Subject:        Warranty Administration – Customer Concern Not Duplicated (CCND) Labor Operation Numbers Models:        2021 … Read more

Lock Indicator Flickers And Unable To Clear DTC B2625 After Repairs Are Completed – 2013-2019 Cadillac ATS

2013 Cadillac ATS

NHTSA ID Number: 10160995 Manufacturer Communication Number: PIC5733C Summary This Preliminary Information communication provides information to the technician about vehicles with a Diagnostic Trouble Code B2625 Symptom Code 02. Technician should not replace the Body Control Module for this concern. Technician should disconnect the battery negative terminal for 30 seconds. Technician can now reconnect the battery. The … Read more

Bump Feel Or Clunk Noise After A Stop – 2007-2021 Chevrolet Silverado & GMC Sierra

2021 Chevrolet Silverado

NHTSA ID Number: 10184142 Manufacturer Communication Number: PIT5161H   Summary This Preliminary Information communication provides information to the technician about vehicles that may have a bump feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may … Read more

Perceived Brake Fluid Leak At Caliper Piston Boot – 2014-2021 Cadillac Chevrolet GMC

2021 Chevrolet Suburban

NHTSA ID Number: 10185734 Manufacturer Communication Number: PIT5479D   Summary This Preliminary Information communication provides information to the technician about fluid leaking from the brake caliper piston area found during a service of the vehicle. The substance is actually excess assembly grease from the caliper boot and piston installation. This grease can be cleaned off and the … Read more

Information on Internal Engine Noise or Damage After Oil Filter Replacement – GM Passenger Cars and Trucks

General Motors

NHTSA ID Number: 10222771 Manufacturer Communication Number: 07-06-01-016H Summary This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.   Important: Engine damage that is the result of an incorrect or improperly installed engine oil filter is not a warrantable claim. The best way to avoid oil filter  quality concerns is to … Read more