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NHTSA ID Number: 10083521
Manufacturer Communication Number: PIC6096B
Summary
THIS PRELIMINARY INFORMATION COMMUNICATES THE STEPS ON DIAGNOSING THE CONCERN OF THE VEHICLE’S CLOCK WILL NOT HOLD THE CORRECT TIME. INFORMATION REGARDING REVISED RADIO CALIBRATIONS ARE PROVIDED.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | SONIC | 2015 |
CHEVROLET | SPARK | 2015 |
CHEVROLET | TRAX | 2015 |
SEOCONTENT-START
Bulletin No.: PIC6096B
Date: Apr-2016
Subject: | Clock Does Not Maintain Time Correctly at Times |
Models: | 2015 Chevrolet Sonic, Spark, Trax |
Equipped with radio RPO UF7 |
This PI was superseded to update Recommendation/Instructions. Please discard PIC6096A
Condition/Concern
Some customers may comment that the clock does not maintain time correctly at times. The symptoms can include the clock jumping ahead or behind.
Recommendation/Instructions
If this complaint is received, perform the following steps as necessary:
- Check all modules for DTCs. Please note that DTC B101D-3C stored in the OnStar module has been known to cause similar concerns in the past.
- Check for a red OnStar LED.
- Do a blue button press for the OnStar system, advise the OnStar advisor that you are a GM dealer technician working on the vehicle, and advise that you need to check the GPS accuracy as part of your diagnosis. If an account deactivated message is heard on the first blue button press, a second blue button press may be necessary to connect you to an OnStar advisor.
- Before disconnecting with the OnStar advisor, also advise that you need to know whether the OnStar “unit status” is listed as “disabled” as part of your diagnosis.
If the OnStar unit status is NOT disabled, diagnose/repair any concerns noted in steps 1-3 and reprogram the radio with the latest TIS2web USB & SPS calibrations. These calibrations are designed to address clock accuracy concerns that may be encountered as a result of a radio concern.
If the OnStar unit status is disabled, diagnose/repair any concerns noted in steps 1-3 and reprogram the radio with the latest TIS2web USB & SPS calibrations. While these calibrations are designed to address clock accuracy concerns that may be encountered as a result of a radio concern, it is unlikely that this alone will repair the clock accuracy concern if the OnStar unit status is disabled. As a result, the customer should also be advised that engineering is developing a repair to address the disabled OnStar unit status and a related service bulletin will be released with repair information as soon as it becomes available. The concern can be repaired if they contact OnStar and accept terms and conditions for a free 5 year basic plan which will complete the reactivation and fix the concern. If the customer would like to repair the concern by doing this, they should do a blue button press for the OnStar system and ask to be transferred to the “Special Events Team” due to their “Radio Clock Display Issue”. If an account deactivated message is heard on the first blue button press, a second blue button press may be necessary to connect to an OnStar advisor. The Special Events Team will go through reactivation steps, explain the features of the free 5 year plan (remotelink app, etc.), and explain why it is important to accept TCPS at onstar.com within 30 days to retain the service. If the customer does NOT accept terms and conditions because they do not want OnStar service, advise that engineering is currently evaluating other methods to repair this concern if the unit status is listed as disabled and the customer does not wish to reactivate. This PI will be updated with additional details once an alternate correction is available.
Customer Information
If the customer does NOT accept terms and conditions because they do not want OnStar service, please communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern. Once a solution is available, this PI will be updated with additional details – allowing dealership personnel to contact the customer to schedule a service appointment and repair the vehicle.
Additional SI Keywords
intermittent intermittently
SEOCONTENT-END
Bulletin No.: PIC6096B
Date: Apr-2016
https://www.nhtsa.gov/recalls?nhtsaId=10083521
https://static.nhtsa.gov/odi/tsbs/2016/SB-10083521-5448.pdf
Bulletin No.: PIC6096A
Date: Aug-2015
https://www.nhtsa.gov/recalls?nhtsaId=10114673
https://static.nhtsa.gov/odi/tsbs/2015/MC-10114673-9999.pdf
Bulletin No.: PIC6096
Date: May-2015
https://www.nhtsa.gov/recalls?nhtsaId=10114544
https://static.nhtsa.gov/odi/tsbs/2015/MC-10114544-9999.pdf
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API
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