Product Safety Recall 17276 Loss of Steering Assist – 2014 Chevrolet Silverado & GMC Sierra 1500

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June 29, 2017 NHTSA CAMPAIGN NUMBER: 17V414000

Temporary Loss of Electric Power Steering (EPS)

If EPS assist is lost and then returns, the driver might lose temporary control of the steering wheel, increasing the risk of a crash.

 

NHTSA Campaign Number: 17V414

Manufacturer General Motors LLC

Components STEERING

Potential Number of Units Affected 690,685

 

Summary

General Motors LLC (GM) is recalling certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The vehicles may have a temporary loss of electric power steering (EPS) assist, especially during low-speed turning maneuvers.

 

Remedy

GM will notify owners, and dealers will update the EPS module software, free of charge. The recall began on August 10, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-432-8782. GM’s number for this recall is 17276.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


 


“This site contains affiliate links for which OEMDTC may be compensated”

Closed Product Field Actions Re-Opened Due to Missing or Invalid Warranty Claim Codes Recalls 15176, 15240, 15299, 15808, 16007, 17130, 17276, 17287 and 45340  

A warranty audit of paid transactions for the safety and noncompliance recalls identified above revealed that some transactions were submitted without a Warranty Claim Code (WCC) or with an incorrect WCC.  This code is generated when a control module is successfully programmed using the TIS Service Programming System (SPS).  Since these transactions were identified as not having a valid WCC, the status of the involved vehicles was changed from “closed” to “open” in the Required Field Actions section of Investigate Vehicle History (IVH).  Dealer message GCUS-3-1280 dated June 26, 2018 provides additional details (see attached copy).

 

Q1: Will these transactions be debited?

No, only the field action is being re-opened in IVH in the interest of customer safety.  However, some previous transactions for recall 15299 were re-opened and debited on March 16, 2018.  These transactions are now being worked by the Warranty Support Center (WSC) to cancel the debits and re-credit the affected dealers.  Future transactions that do not contain a valid WCC may be debited, if dealers do not take appropriate actions resolve this situation.

Q2: What if a dealer can’t locate the current vehicle owner?

If the current vehicle owner cannot be located, no further action is necessary.  GM uses state vehicle registration records to regularly update owner of record information for open field actions.  These updates are available on the Open Vehicle Report (OVR), which is posted monthly in GM GlobalConnect.  Product field action reminder notices are also mailed to the new vehicle owners as they are identified.

Q3: Will a dealer be paid to program a vehicle a second time?

Yes, if a second programming event is required, dealers should open a new job card and re-use the labor code and labor time from the applicable bulletin.  To facilitate this activity, an update was made in Service Programming System (SPS) which allows a technician to override the “same calibration” warning on these specific recall reprogramming events.  This provides the ability to perform the second programming event and obtain a new WCC.

Q4: If another dealer was originally involved, can any dealer perform the second programming event and how do they get paid?

Performance of the second programming event is not restricted to the dealer who performed the original programming event and did not submit a valid WCC.  In such cases, dealers should submit a transaction as they normally do, using the labor code and labor time from the applicable bulletin.  The first dealer to submit a transaction with a valid WCC will be paid and the recall will be closed in IVH.  Exceptions will be addressed on a case-by-case basis by the GM Warranty Support Center (WSC).

Q5: If a valid WCC is retrievable from dealer records, can the original transaction be adjusted in the GWM system?

Yes, if the original transaction was processed within the past 2 years, the transaction can be adjusted (adding the WCC) on-line in the GWM system.  Dealers should not use their Dealer Management System (DMS) to do this.

 

Q6: If a dealer has a valid WCC and is re-submitting an original transaction that is less than 2 years old, are they entitled to labor time?

As a technician is not required in this case, dealers are not entitled to claim additional labor time. A dealer however may submit a $20.00 administrative allowance as compensation for processing the second transaction.  After adding the WCC to the original transaction’s “SPS Warranty Claim Code” field the dealer may add $20.00 to the Net Item/Admin Allowance field and resubmit the transaction.

Q8: What should a dealer do if they have a valid WCC, but the original transaction is over 2 years old?  Can they resubmit the transaction?

No, the dealer should create a new job card making sure to use all the information from the first job card (open date, mileage and technician code, etc.).  After adding the WCC to the transaction’s “SPS Warranty Claim Code” field and $20.00 to the Net Item/Admin Allowance field, the dealer should submit the new transaction.

Q9: What should a dealer do if a valid WCC is not retrievable from dealer records?

If a valid WCC was not recorded on the shop copy of the job card and/or is not retrievable from the SPS history log, the involved vehicle must be reprogrammed to generate a new WCC.  Using the labor code and labor time provided in the bulletin, the dealer should create a new job card.  Note that the dealer is entitled to whatever time is listed in the bulletin, but not the $20.00 administrative allowance.  Upon completion of this second programming event, the dealer should submit the new transaction making sure to include the new WCC.

Q10: Will the system reject these transactions due to age or mileage?

There is no “over-age” or “mileage rollback” edit in place for the resubmission of these transactions, so they should pay without the need for wholesale authorization.

SEOCONTENT-END


2 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 1500 2014
GMC SIERRA 1500 2014

 


28 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: June 29, 2017 Subject: Stop Delivery Order for Upcoming Safety Recall 17276

RCMN-17V414-8674.pdf 72.101KB

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Defect Notice 573 Report

RCLRPT-17V414-2815.PDF 216.316KB

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Recall 573 Report-Amendment 2

RCLRPT-17V414-9168.PDF 216.396KB

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Recall Acknowledgement

RCAK-17V414-5257.pdf 247.865KB

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Recall 573 Report-amendment 1

RCLRPT-17V414-4300.PDF 216.372KB

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Manufacturer Notices(to Dealers,etc) – Date: July 13, 2017 Subject: Upcoming Safety Recall 17276

RCMN-17V414-0790.pdf 132.599KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-17V414-9025.pdf 91.344KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-17V414-2962.pdf 91.344KB

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Recall Quarterly Report #2, 2017-4

RCLQRT-17V414-6431.PDF 214.633KB

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Manufacturer Notices(to Dealers,etc) – Date: August 7, 2017 Subject: 17276 – Safety Recall Loss of Steering Assist

RCMN-17V414-2053.pdf 6.852KB

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Safety Bulletin – Reference Number: N172085440 Release Date: August 2017

RCSB-17V414-6829.pdf 292.749KB

To View or Download this Document Click Here

 

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Recall Quarterly Report #1, 2017-3

RCLQRT-17V414-0238.PDF 214.522KB

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Manufacturer Notices(to Dealers,etc) – Date: August 10, 2018 Subject: 17276-02 – Safety Recall Loss of Steering Assist Revised Service Procedure section

RCMN-17V414-9511.pdf 8.979KB

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Manufacturer Notices(to Dealers,etc) – Date: August 10, 2018 Subject: 17276-02 – Safety Recall Loss of Steering Assist Revised Service Procedure section

RCMN-17V414-6593.pdf 8.979KB

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Dealer FAQs 16Jul2018

RMISC-17V414-6025.pdf 136.796KB

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Safety Bulletin – Reference Number: N172085440 Release Date: May 2018 Revision: 01

RCSB-17V414-6986.pdf 197.382KB

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Safety Bulletin – Reference Number: N172085440 Release Date: August 2018 Revision: 02

RCSB-17V414-0474.pdf 366.21KB

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Manufacturer Notices(to Dealers,etc) – Date: October 11, 2018 Subject: Reopened Recalls Involving Module Reprogramming Events

RCMN-17V414-7288.pdf 20.62KB

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Manufacturer Notices(to Dealers,etc) – Date: June 26, 2018 Subject: Select Safety and Noncompliance Recalls Closed Transactions Reopened Due to Warranty Audit See Table Below

RCMN-17V414-0647.pdf 105.234KB

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Manufacturer Notices(to Dealers,etc) – Date: June 26, 2018 Subject: Select Safety and Noncompliance Recalls Closed Transactions Reopened Due to Warranty Audit

RCMN-17V414-3809.pdf 201.176KB

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Manufacturer Notices(to Dealers,etc) – Date: July 16, 2018 Subject: Service Programming System Warranty Claim Code Audit Frequently Asked Questions (FAQs)

RCMN-17V414-0776.pdf 9.531KB

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Reopened Recalls Involving Module Reprogramming Events – FAQs

RMISC-17V414-3089.pdf 71.752KB

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Safety Bulletin – Reference Number: N172085440 Release Date: August 2018 Revision: 02

RCSB-17V414-6758.pdf 366.21KB

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Recall Quarterly Report #6, 2018-4

RCLQRT-17V414-7158.PDF 211.678KB

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Recall Quarterly Report

RCLQRT-17V414-7486.PDF 214.845KB

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Recall Quarterly Report #3, 2018-1

RCLQRT-17V414-2985.PDF 214.741KB

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Manufacturer Notices(to Dealers,etc) – Date: May 30, 2018 Subject: 17276-01 – Safety Recall Loss of Steering Assist Revised Warranty and Service Procedure sections

RCMN-17V414-9210.pdf 9.629KB

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Recall Quarterly Report #5, 2018-3

RCLQRT-17V414-3944.PDF 211.587KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=17V414&docType=RCL



 


 

Reprogramming

GM Diagnostic/Programming (TIS2Web)

 

Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.

To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.

You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.

The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.

The following are the supported interface tools:

 
 
 
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light RAP2 OEM J2534 Remote Reprogramming Tool
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light Drew Technologies (DRWMONGGM) Mongoose GM Vehicle Interface (VPW/CAN) J2534
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - OEM Reprogramming and Diagnostics for GM
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
Product Safety Recall 17276 Loss of Steering Assist - 2014 Chevrolet Silverado & GMC Sierra 1500 | small light GODIAG J2534

 

The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.

Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.

The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.

www.acdelcotds.com

 


 

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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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2 thoughts on “Product Safety Recall 17276 Loss of Steering Assist – 2014 Chevrolet Silverado & GMC Sierra 1500”

  1. On December 21, 17. My vehicle had this happen to me.
    Wow thought it was just a simple recall fix I had fixed on November 1, 2017. Oh they say it’s fixed But was I wrong. Last Thursday this happened to me When I was turning off of Kings rd in Clt Nc. Scared to death to drive my truck now. Last week out of no where the truck turns off, steering wheel locks while I’m turning and I have no control while I’m driving. Gm needs to buy back my truck. Truck is at dealership now. What do I do. No wonder I can’t sleep. Worried
    I am talking with GM and waiting to see what they are going to do ????????.

    Reply
  2. Product Safety Recall 17276. Loss of Steering Assist Reprogramming. I called the nearest dealer for an appointment. On Friday October 27, 2017 I delivered my GMC to the dealer for the recall fix. My route was all smooth, paved roads at the posted speed limits. The limit was 70 mph on the highway portion. About three miles. About five miles total drive. I experienced no problems with steering or anything else. I left my vehicle for servicing and returned that afternoon to pick it up. I was notified by phone that my vehicle was ready to be picked up shortly after I left it there for the recall. When I picked my vehicle up I drove the same route to return home. At 70 mph I experienced a slight vibration in the steering wheel and a funny noise that I had never heard before. I turned around and drove back to the dealer. I told the Service guy that there was something wrong and explained. He said something about all they did was program a module. I said my vehicle was not doing what I described when I brought it in. He went to find someone to test drive. I went with the guy. He said he did not feel anything and said I probably needed to have my front end aligned. Back at the dealership there were three people waiting on me. One was probably a supervisor. He was more interested in covering the dealership than my problem. I felt intimidated with the three there waiting on me and felt like they were trying to cover their rears for some reason. I left with their statement that all that was done was reprogram a module. Has anyone else out there had a similar experience with this recall fix?

    Reply

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