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NHTSA ID Number: 10067207
Manufacturer Communication Number: 13451
Summary
Certain feedback language that is displayed on the radio screen, such as when adjusting the radio volume or blower speed, may not use Arabic words that clearly convey the meaning.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | SILVERADO 1500 | 2014 |
GMC | SIERRA 1500 | 2014 |
SEOCONTENT-START
GM Bulletin No.: 13451
Date: May 2014
SERVICE UPDATE |
Subject: | Service Update for Inventory and Customer Vehicles Human Machine Interface (HMI) Module Software Update Expires with Base Warranty (Vehicles Located in Middle East) |
Models: | 2014 Chevrolet Silverado 1500 |
2014 GMC Sierra 1500 | |
Equipped with Base Radio (IO4) and Located in Middle East |
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited Warranty period.
PURPOSE
This bulletin provides a service procedure to reprogram the HMI module on certain 2014 model year Chevrolet Silverado and GMC Sierra 1500 vehicles, equipped with a base radio (IO4) and located in the Middle East. Certain feedback language that is displayed on the radio screen, such as when adjusting the radio volume or blower speed, may not use Arabic words that clearly convey the meaning.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System – Investigate Vehicle History Application. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle’s base warranty should also be checked for vehicle eligibility.
PART INFORMATION
No parts required.
SERVICE PROCEDURE
Note: Carefully read and follow the instructions below.
- Do NOT attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
- DO NOT program a control module unless directed to by a service procedure or a service bulletin. If the control module is not properly configured with the correct calibration software, the control module will not control all of the vehicle features properly.
- Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
- Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system voltage. If not available, connect a fully charged 12 V jumper or booster pack
disconnected from the AC voltage supply. DO NOT connect a battery charger.
- Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
- During the programming procedure, follow the SPS prompts for the correct ignition switch position.
- Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
Note: The vehicle must remain in PARK during the programming procedure.
Note: If using a pre-configured USB drive supplied by General Motors, proceed to step 6.
- Connect a USB drive to the computer.
- Access the Service Programming System (SPS) and follow the on-screen instructions.
Note: All existing files on the USB drive will be erased when the new files are copied.
- On the SPS Supported Controllers screen, select K74 Human Machine Interface Control Module – USB File Transfer.
- Upon completion of the file transfer, remove the USB drive from the computer.
- Ignition ON, infotainment system ON.
- Connect the USB drive to the USB port in the vehicle.
- The infotainment system will recognize that update files are available. Follow the infotainment display on-screen instructions and select Update when prompted. Programming will take several minutes.
- Upon completion of programming, remove the USB drive. Follow the infotainment display on-screen instructions.
- Access the Service Programming System (SPS) and follow the on-screen instructions.
- On the SPS Supported Controllers screen, select K74 Human Machine Interface Control Module – Programming and follow the on-screen instructions.
- At the end of programming, choose the “Clear DTCs” function on the SPS screen.
- Ignition OFF, Retained Accessory Power (RAP) OFF, remove the key fob from range of the vehicle, and let the vehicle sit for five minutes. Retest system operation to verify the repair.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.
Labor Code | Description | Labor Time |
9100504 | HMI Module Software and Calibration Update – Non Navigation | 0.8 |
Add: With Navigation | 0.1 |
DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle.
SEOCONTENT-END
GM Bulletin No.: 13451
Date: May 2014
https://www.nhtsa.gov/recalls?nhtsaId=10067207
https://static.nhtsa.gov/odi/tsbs/2014/SB-10067207-9133.pdf
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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