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NHTSA ID Number: 10115066
Manufacturer Communication Number: PIT5362B
Summary
This Preliminary Information communication provides information to the technician the steps to diagnose and repair vehicles with visible water leak or signs of water intrusion from the antenna base, red OnStar LED, unable to connect to OnStar, OnStar unable to locate the vehicle, OnStar has inaccurate global positioning system location, no global positioning system on the navigation radio display, and inaccurate global positioning system location on the navigation radio display. Technician may find Diagnostic Trouble Codes B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04. Technician should replace the high efficiency antenna with the latest part number in the catalog.
Condition/Concern
- Visible Water leak or signs of water intrusion from the antenna base
- RED OnStar LED
- Unable to connect to OnStar
- OnStar unable to locate the vehicle
- OnStar has inaccurate GPS location
- No GPS on the Navigation Radio Display
- Inaccurate GPS location on the Navigation Radio Display
- XM Radio No Signal or poor reception
The issue will usually be accompanied by a DTC (B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04 ).
9 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CADILLAC | ESCALADE | 2015 |
CADILLAC | ESCALADE ESV | 2015 |
CHEVROLET | SILVERADO 2500 | 2015 |
CHEVROLET | SUBURBAN | 2015 |
CHEVROLET | TAHOE | 2015 |
GMC | SIERRA 2500 | 2015 |
GMC | SIERRA DENALI | 2015 |
GMC | YUKON | 2015 |
GMC | YUKON XL | 2015 |
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5362B
Date: Jun-2015
https://www.nhtsa.gov/recalls?nhtsaId=10115066
MC-10115066-9999.pdf 175.204KB
NHTSA ID Number: 10114478
Manufacturer Communication Number: PIT5362A
Summary
This Preliminary Information communication provides information to the technician the steps to diagnose and repair vehicles with visible water leak or signs of water intrusion from the antenna base, red OnStar LED, unable to connect to OnStar, OnStar unable to locate the vehicle, OnStar has inaccurate global positioning system location, no global positioning system on the navigation radio display, and inaccurate global positioning system location on the navigation radio display. Technician may find Diagnostic Trouble Codes B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04. Technician should replace the high efficiency antenna with the latest part number in the catalog.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5362A
Date: Apr-2015
https://www.nhtsa.gov/recalls?nhtsaId=10114478
MC-10114478-9999.pdf 172.409KB
NHTSA ID Number: 10114802
Manufacturer Communication Number: PIT5362
Summary
This Preliminary Information communication provides information to the technician the steps to diagnose and repair vehicles with visible water leak or signs of water intrusion from the antenna base, red OnStar LED, unable to connect to OnStar, OnStar unable to locate the vehicle, OnStar has inaccurate global positioning system location, no global positioning system on the navigation radio display, and inaccurate global positioning system location on the navigation radio display. Technician may find Diagnostic Trouble Codes B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04. Technician should replace the high efficiency antenna with the latest part number in the catalog.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5362
Date: Dec-2014
https://www.nhtsa.gov/recalls?nhtsaId=10114802
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- GM regularly updates production and service part designs to integrate new materials and technologies
- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
- 🚘【 Car Stereo with Bluetooth 5.1】Built-in Wireless Bluetooth & Mic, Leadfan double din car stereo allows Siri or Google voice assistant control,picks up your voice more clearly.Sound quality of upgraded version 5.1 is more clearer,enhanced Listening Experience, lets you play and control music apps and make calls hands-free. Easily change up your music and volume with Steering Wheel Controls or the Touchscreen. Telephone book download and audio stream music playback. High-quality FM radio stereo receiver, listen to channel broadcasts, weather forecasts, real-time road conditions, and up to 18 radio stations.
- 🚘【Double Din Radio Stereo for Car】7 inch HD capacitive touch screen,Specific size reference: 173(L)*65(W)*98(H)mm/6.81(L)*(W)*2.56*3.86(H) . Please read our car stereo size carefully, and measure the size fo your dashboard. Some cars may need to buy a double din dash kit, a wire harness adapter, an antenna adapter. In addition, we have attached a color picture and text manual, which introduces the installation steps in detail, so that you can easily install it.
- 🚘【Apple CarPlay Stereo & Android Auto Radios Stereo】-2 USB. Big Logo design for daily driving.Support MirrorLink and navigation function for most the android and iPhone,supports 1080P video playback.You can connect your smartphone to car radio via a original cellphone cable. This Apple carplay double din android auto stereo supports mobile phone charging. Note: The carplay stereo is not the GPS unit. It obtains the GPS navigation function by connecting to the cellphone.
- 🚘【Rear View Backup Camera】7 inch double din car stereo with backup camera is good for your safety, simply shift into reverse and the system powers on the camera automatically, for optimal visibility no matter the weather conditions!12 LEDs HD rear cameras with night vision function, 170° ultra-wide viewing, it's fully waterproof! We provide detailed reversing camera wiring steps, easy to install.Connect the reversing camera, car stereo display will automatically turn to the rear view details.
- 🚘【Equalizer and Subwoofer Output】 Double din car radio built-in equalizer, 5 sound quality and clear high and low bass. The built-in equalizer offers 5 preset sound modes (pop, jazz, classical, rock, electro) and 1 user sound mode. With the physical buttons, especially the volume rotation button, make you easier when driving.
- Radio Replacement Interface With Built In OnStar Retention, Pre-Programmed Steering Wheel Control Retention and Navigation Output
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles)
- Retains rear seat audio controls
- Retains all warning chimes (chime module included)
- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs.Fit Type: Vehicle Specific
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles)
- Retains rear seat audio controls;Retains factory BOSE audio systems
- Retains factory features in select GM LAN 29 Bit vehicles while functioning with an aftermarket radio. Retains factory front and back park assist system. Retains chime functions.
- Pre-programmed to retain factory Steering Wheel Controls. Provides Factory Rear Seat Entertainment Activation. Requires Cable #CRUX2333A (sold separately).
- iPhone Voice Recognition (VR) feature from SWC on Kenwood, Pioneer, Alpine and JVC radios. Supports Pick Up/End Call, Pick Up and Toggle between 1st and 2nd Incoming call, AVRCP Track, Seek.
- Includes Double DIN Radio Replacement Dash Kit. EIA color coded wiring for easy installation.
- Apple Carplay & Android Auto :Double din car stereo matching Apple car play and Android Auto, fullly HD 1204*600 touch control, making it easier to access your phone functions including music, GPS navigation, calls, notification, messages and much more, safely driving with no distractions.Support the latest version of IOS system and Android system.
- Car Stereo with Bluetooth : Answer/make calls in seconds by pairing it with your smartphone.Built-in microphone, hands-free calling with no distractions. No need to pick up the phone using hands for safely driving. Wireless audio stream via Bluetooth which provides a stable connectivity to your smartphone or Bluetooth device. Support power-off memory playing and LRC lyrics display. Make you enjoy a superior music listening experience!
- Real High-definition Screen 1024*600 :Using a 7-inch capacitive screen, compared with a resistive screen, the capacitive screen has a faster response speed, richer colors, and a wider viewing angle.
- Car Stereo with Backup Camera :Double din car stereo comes with a backup camera,Waterproof, 170-degree super wide-angle lens, night vision, HD display it will automatically display reverse image when in reversing mode. Provide installation tools, wires and user manual. Our car stereo comes with a 1-year warranty and provides professional technical support. If you encounter any operation or other problems, please contact us (click "Contact Seller" on your order page)
- Double Din Mirror Link Phone :Unlike Carplay function, Mirrorlink can mirror your phone to the radio display, and you can play movies, navigation, etc. on the display. Android phones support two-way operation, you can operate the phone interface on the radio screen.
- 29-bit data GMC LAN Chevy radio replacement interface. All the stereo harnesses are included. The interface is includes the full harness for the radio, along with the needed harness (adapter) for the antenna.
- Chevy stereo replacement interface kit, which works the purpose to retain CAN BUS. It is retain steering wheel controls, factory OnStar setting, Auxiliary Audio Input, accessory power(RAP), RSE activation and update USB and stock backup camera function. No need to re-programmed.
- Makes connecting the radio a great deal easier. Essentially most of harness were plug and play. The module is designed for Sony Pioneer Alpine JVC Kenwood and more major aftermarket car radio stereo NAV, Which save much of your time to update old radio.
- Compatible with GMC 2007-2012 Acadia, 2006-2015 Savana 1500, 2006-2017 Savana 2500, 2006-2015 Savana 3500, 2007-2014 Yukon, 2010-2014 GMC Yukon XL 1500. Fit for Buick 2008-2017 Enclave, 2006-2011 Lucerne. Fit for Cadillac 2006-2011 DTS, 2007-2012 Escalade, 2007-2012 Escalade ESV, 2007-2012 Escalade EXT, 2007-2009 SRX. For Pontiac 2007-2009 Torrent, 2007-2010 G5, 2006-2010 Solstice, 2007-2009 Trent, 2009-2009 Vibe.
- Replacement for Chevy 2007-2013 Avalanche, 2008-2013 Equinox, 2008-2015 Express 1500, 2008-2015 Express 2500, 2008-2015 Express 3500, 2006-2010 Impala, 2006-2009 Monte Carlo, 2007-2011 Silverado 1500, 2007-2011 Silverado 2500, 2007-2011 Silverado 3500, 2007-2009 Sierra 1500, 2007-2009 Sierra 2500, 2007-2009 Sierra 3500. 2007-2014 Suburban, 2007-2014 Tahoe, 2009-2017 Traverse, 2006- 2011 Chevy HHR, 2007-2011 CAPTIVA, Malibu LS 2009-2011.
Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Bulletin No.: PIT5362B Date: Jun-2015 Subject: OnStar XM GPS or Antenna Malfunction – May Set DTC B2462 B2470 Or B125C – Water Leak In Headliner Or Overhead Console Models: 2015 Cadillac Escalade Models 2015 Chevrolet Silverado, Suburban, Tahoe 2015 GMC Sierra, Yukon Models Equipped with High Frequency Painted Antenna Assembly Built Before: 3/24/15 if 11th vin digit = “F” 3/2/15 if 11th vin digit = “G” 2/26/15 if 11th vin digit = “R” Attention: Service parts strategy for the painted roof antenna has been changed from paint-to-match (the black antenna); to servicing in-vehicle-color by specific RPO / paint codes This PI was superseded to add possible XM issues and add factory painted antenna info. Please discard PIT5362A. Condition/Concern A customer may comment they have one of more of the following symptoms: – Visible Water leak or signs of water intrusion from the antenna base – RED OnStar LED – Unable to connect to OnStar – OnStar unable to locate the vehicle – OnStar has inaccurate GPS location – No GPS on the Navigation Radio Display – Inaccurate GPS location on the Navigation Radio Display – XM Radio No Signal or poor reception The issue will usually be accompanied by a DTC (B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04 ). Recommendation/Instructions 1 Note: This recommendation only applies to vehicles equipped with the high frequency “painted” antenna assembly after built before the dates listed. Engineering has identified an issue of water intrusion into the body of the antenna assembly which can ultimately travel down the wiring pigtail into the vehicle. There have also been cases of water leaks from underneath the antenna at the roof panel opening. Inspect the roof sheet metal to ensure there is no deformation at or near the antenna pass-thru opening If the antenna performance concerns outlined and/or one of the water leak concerns are encountered, replace the antenna ensuring to use the latest antenna part number available from CCA parts without removing the cover from the base. Important: The painted antenna cover is NOT intended to be removed. Do Not remove the antenna cover from the antenna base, as this may compromise the sealing performance of the new part. Note: DO NOT use and any form of Sealants on the replacement antenna cover, seals or gaskets. Parts Information Note: During transition from the old strategy of paint-to-match (the black antenna); to servicing in-vehicle-color, the parts catalog may list both the specific color by RPO code / paint code, and the paint-to-match black part. Intent is to service with in-vehicle-color parts. To obtain the appropriate antenna assembly part number and usage, refer to Group 09.645 of the appropriate parts catalog. Warranty Information For vehicles repaired under warranty use: Labor Operation Description Labor Time 3422710 High Frequency Antenna Replacement Use Published Labor Time
SEOCONTENT-END
I recently bought a 2015 YukonXL Denali (bought June 2018) and now I am experiencing this problem. GM’s PIT and free replacement ended August 2017 and I am unable to determine if this vehicle was previously repaired. I do not believe GM should be free from this obvious engineering flaw but the local dealer is adament that I pay for the replacement of the antenna. I am pretty disappointed by their position.
I have 2015 Malibu ltz and the antenna is already bad unable to locate car connect to onstar