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NHTSA ID Number: 10115066
Manufacturer Communication Number: PIT5362B
Summary
This Preliminary Information communication provides information to the technician the steps to diagnose and repair vehicles with visible water leak or signs of water intrusion from the antenna base, red OnStar LED, unable to connect to OnStar, OnStar unable to locate the vehicle, OnStar has inaccurate global positioning system location, no global positioning system on the navigation radio display, and inaccurate global positioning system location on the navigation radio display. Technician may find Diagnostic Trouble Codes B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04. Technician should replace the high efficiency antenna with the latest part number in the catalog.
Condition/Concern
- Visible Water leak or signs of water intrusion from the antenna base
- RED OnStar LED
- Unable to connect to OnStar
- OnStar unable to locate the vehicle
- OnStar has inaccurate GPS location
- No GPS on the Navigation Radio Display
- Inaccurate GPS location on the Navigation Radio Display
- XM Radio No Signal or poor reception
The issue will usually be accompanied by a DTC (B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04 ).
9 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CADILLAC | ESCALADE | 2015 |
| CADILLAC | ESCALADE ESV | 2015 |
| CHEVROLET | SILVERADO 2500 | 2015 |
| CHEVROLET | SUBURBAN | 2015 |
| CHEVROLET | TAHOE | 2015 |
| GMC | SIERRA 2500 | 2015 |
| GMC | SIERRA DENALI | 2015 |
| GMC | YUKON | 2015 |
| GMC | YUKON XL | 2015 |
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5362B
Date: Jun-2015
https://www.nhtsa.gov/recalls?nhtsaId=10115066
MC-10115066-9999.pdf 175.204KB
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NHTSA ID Number: 10114478
Manufacturer Communication Number: PIT5362A
Summary
This Preliminary Information communication provides information to the technician the steps to diagnose and repair vehicles with visible water leak or signs of water intrusion from the antenna base, red OnStar LED, unable to connect to OnStar, OnStar unable to locate the vehicle, OnStar has inaccurate global positioning system location, no global positioning system on the navigation radio display, and inaccurate global positioning system location on the navigation radio display. Technician may find Diagnostic Trouble Codes B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04. Technician should replace the high efficiency antenna with the latest part number in the catalog.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5362A
Date: Apr-2015
https://www.nhtsa.gov/recalls?nhtsaId=10114478
MC-10114478-9999.pdf 172.409KB
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NHTSA ID Number: 10114802
Manufacturer Communication Number: PIT5362
Summary
This Preliminary Information communication provides information to the technician the steps to diagnose and repair vehicles with visible water leak or signs of water intrusion from the antenna base, red OnStar LED, unable to connect to OnStar, OnStar unable to locate the vehicle, OnStar has inaccurate global positioning system location, no global positioning system on the navigation radio display, and inaccurate global positioning system location on the navigation radio display. Technician may find Diagnostic Trouble Codes B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04. Technician should replace the high efficiency antenna with the latest part number in the catalog.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5362
Date: Dec-2014
https://www.nhtsa.gov/recalls?nhtsaId=10114802
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- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- GM regularly updates production and service part designs to integrate new materials and technologies
- Radio replacement interface
- Retains chime function
- Outputs for navigation radio functions
- Interface can be quickly updated if needed from PAC website using PAC-UP USB adapter
- RadioPro5 interface for 2014 Chevrolet Silverado 1500 & 2014 GMC Sierra 1500 with 29-bit GM LAN V2 databus with 20-pin & 16-pin harnesses
- GM Factory Integration Interface OnStar & Chime Retention Module
- For 2000-up Select GM vehicles
- Designed to retain Onstar and warning chimes that are normally lost when OEM radio is removed
- Provides a 12 volt accessory output for aftermarket radio operation
- Reverse output to make installing an aftermarket navigation radio simple
- 【Applicable Car Models】8" Double din car stereo for Chevy Silverado 1500HD 2500HD 3500HD (2007-2013)(Second Generation); For Chevy Avalanche (2007-2011); For Chevy Express Van (2008-2011); For Chevy Impala(2006-2012); For Chevy Tahoe (2007-2014); For Chevy Equinox (2005-2009) (First Generation); For Chevy Suburban (2007-2014); For GMC Acadia (2007-2012); For GMC Savana (2008-2013);For GMC Sierra (2007-2011); For GMC Yukon (2007-2013);For Buick Enclave (2008-2012).
- 【Wired/Wireless CarPlay & Android Auto】Android 12 car stereo for GMC/Chevrolet/BUICK support wired/wireless Apple CarPlay and Android Auto, With wired connection or wireless connection through Bluetooth, you could more easily access the apps of your phone. You can also able to wake up the voice assistant Siri or Google Assistant to operate Apps on your phone, easily use GPS navigation, calls, message, music, and much more functions while keeping your hands free for safe driving.
- 【GPS Navigation & HD Backup Camera】Dual navigation system that supports offline and online maps. you can download free worldwide maps in Herewego to get the latest road conditions. Come with HD backup camera, displays HD image when parking. (Note: We have equipped this car stereo with the latest HD rearview camera, it may not be compatible with some models, if the camera does not work, please contact us, we will send you a replacement camera)
- 【Gorgeous IPS Display & UI Themes】8-inch IPS touch screen with 1280 * 720 HD resolution display provides you with true-to-life colors from any angle. The GMC car stereo built-in 6 sets of UI themes. You could switch different styles of screen themes according to your preferences, just like owning another brand new car stereo.
- 【Powerful Functions】Car radio for Chevrolet/Chevy/GMC/Buick with Android 12 system, equipped with Quad Core CPU, 2GB RAM+32GB ROM provides a smooth and responsive user experience. Support CarPlay, Android Auto, GPS navigation, Bluetooth, FM radio, EQ Settings, WiFi Connection, Backup Camera, USB, multi-format music player, 1080p video player, video and audio output, external microphone, steering wheel control.
- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs.Fit Type: Vehicle Specific
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles)
- Retains rear seat audio controls;Retains factory BOSE audio systems
- Retains factory features in select GM LAN 29 Bit vehicles while functioning with an aftermarket radio. Retains factory front and back park assist system. Retains chime functions.
- Pre-programmed to retain factory Steering Wheel Controls. Provides Factory Rear Seat Entertainment Activation. Requires Cable #CRUX2333A (sold separately).
- iPhone Voice Recognition (VR) feature from SWC on Kenwood, Pioneer, Alpine and JVC radios. Supports Pick Up/End Call, Pick Up and Toggle between 1st and 2nd Incoming call, AVRCP Track, Seek.
- Includes Double DIN Radio Replacement Dash Kit. EIA color coded wiring for easy installation.
- Retains Factory OnStar
- Retains Factory Warning Chimes
- Retains Steering Wheel Controls via built-in pre-programmed interface
- Works with Standard Bose, Premium Bose (Y91) amplified and non-amplified systems
- For 2006-2014 models (GM LAN 29-Bit)
Last update on 2024-03-29 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Bulletin No.: PIT5362B Date: Jun-2015 Subject: OnStar XM GPS or Antenna Malfunction – May Set DTC B2462 B2470 Or B125C – Water Leak In Headliner Or Overhead Console Models: 2015 Cadillac Escalade Models 2015 Chevrolet Silverado, Suburban, Tahoe 2015 GMC Sierra, Yukon Models Equipped with High Frequency Painted Antenna Assembly Built Before: 3/24/15 if 11th vin digit = “F” 3/2/15 if 11th vin digit = “G” 2/26/15 if 11th vin digit = “R” Attention: Service parts strategy for the painted roof antenna has been changed from paint-to-match (the black antenna); to servicing in-vehicle-color by specific RPO / paint codes This PI was superseded to add possible XM issues and add factory painted antenna info. Please discard PIT5362A. Condition/Concern A customer may comment they have one of more of the following symptoms: – Visible Water leak or signs of water intrusion from the antenna base – RED OnStar LED – Unable to connect to OnStar – OnStar unable to locate the vehicle – OnStar has inaccurate GPS location – No GPS on the Navigation Radio Display – Inaccurate GPS location on the Navigation Radio Display – XM Radio No Signal or poor reception The issue will usually be accompanied by a DTC (B2462-02, B2462-04, B2470-02, B2470-04, B125C-01, B125C-02, or B125C-04 ). Recommendation/Instructions 1 Note: This recommendation only applies to vehicles equipped with the high frequency “painted” antenna assembly after built before the dates listed. Engineering has identified an issue of water intrusion into the body of the antenna assembly which can ultimately travel down the wiring pigtail into the vehicle. There have also been cases of water leaks from underneath the antenna at the roof panel opening. Inspect the roof sheet metal to ensure there is no deformation at or near the antenna pass-thru opening If the antenna performance concerns outlined and/or one of the water leak concerns are encountered, replace the antenna ensuring to use the latest antenna part number available from CCA parts without removing the cover from the base. Important: The painted antenna cover is NOT intended to be removed. Do Not remove the antenna cover from the antenna base, as this may compromise the sealing performance of the new part. Note: DO NOT use and any form of Sealants on the replacement antenna cover, seals or gaskets. Parts Information Note: During transition from the old strategy of paint-to-match (the black antenna); to servicing in-vehicle-color, the parts catalog may list both the specific color by RPO code / paint code, and the paint-to-match black part. Intent is to service with in-vehicle-color parts. To obtain the appropriate antenna assembly part number and usage, refer to Group 09.645 of the appropriate parts catalog. Warranty Information For vehicles repaired under warranty use: Labor Operation Description Labor Time 3422710 High Frequency Antenna Replacement Use Published Labor Time
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I recently bought a 2015 YukonXL Denali (bought June 2018) and now I am experiencing this problem. GM’s PIT and free replacement ended August 2017 and I am unable to determine if this vehicle was previously repaired. I do not believe GM should be free from this obvious engineering flaw but the local dealer is adament that I pay for the replacement of the antenna. I am pretty disappointed by their position.
I have 2015 Malibu ltz and the antenna is already bad unable to locate car connect to onstar