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NHTSA ID Number: 10112810
Manufacturer Communication Number: PI1356H
Summary
This preliminary informational bulletin provides information on when the radio screen is blank, locked-up or is frozen. However, the radio audio may still be heard. This may have led to a battery drain at one point in which the issue is resolved afterwards. No OnStar® interaction is required to get into this state.
8 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | ENCORE | 2015 |
BUICK | VERANO | 2015 |
CHEVROLET | CAMARO | 2015 |
CHEVROLET | CRUZE | 2015 |
CHEVROLET | EQUINOX | 2015 |
CHEVROLET | MALIBU | 2015 |
CHEVROLET | VOLT | 2015 |
GMC | TERRAIN | 2015 |
SEOCONTENT-START
#PI1356H: Radio Display Blank, Freezes and/or Locks Up – (Mar 18, 2016) – PI1356A
Subject: | Radio Display Blank, Freezes and/or Locks Up |
Models: | 2015 Buick Encore |
2015 Buick Verano | |
2015 Chevrolet Camaro | |
2015 Chevrolet Cruze | |
2015 Chevrolet Equinox | |
2015 Chevrolet Malibu | |
2015 Chevrolet Volt | |
2015 GMC Terrain | |
Only if Equipped with RPO UPF | |
Attention: | This PI also applies to any of the above models that may be Export vehicles. |
This PI has been revised to update the Recommendation/Instructions. Please discard PI1356G.
Condition/Concern
Some customers may comment that the radio screen is blank, locked-up or is frozen. However, the radio audio may still be heard. This may have led to a battery drain at one point in which the issue is resolved afterwards. No OnStar interaction is required to get into this state.
Recommendation/Instructions
If the vehicle is currently in this state, a press of the call answer/end button on the mirror will temporarily correct the concern. Do NOT replace any parts at this time.
Technicians should check the OnStar module software version by performing the following the steps.
- In GDS2 select Telematic Control Module.
- Select Module Information and view the Firmware Over The Air Version.
If the version is 6708 or Lower — Connect to OnStar and verify account status (via blue button press). If account is closed, request to be transferred to OSTA (OnStar Technical Assistance) and ask to activate with a free 3 months core package. Once the account is activated, it will be necessary for the customer to accept the terms and conditions in order to receive the latest OTA firmware update (6948 at this time). For Fleet Vehicles, it will be necessary for the fleet manager/coordinator to accept the term and conditions. If the customer will not accept the terms and conditions to receive the latest Over the Air update designed to address this concern, please do not replace any parts as engineering is currently evaluating other methods to repair this concern without an active OnStar account.
If the version is 6948 — the module has received the latest OTA firmware update and normal SI diagnosis should be followed to isolate the root cause.
SEOCONTENT-END
Bulletin No.: PI1356H
Date: Mar-2016
https://www.nhtsa.gov/recalls?nhtsaId=10112810
https://static.nhtsa.gov/odi/tsbs/2016/MC-10112810-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356G
Date: Nov-2015
https://www.nhtsa.gov/recalls?nhtsaId=10137222
https://static.nhtsa.gov/odi/tsbs/2015/MC-10137222-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356F
Date: Nov-2015
https://www.nhtsa.gov/recalls?nhtsaId=10137214
https://static.nhtsa.gov/odi/tsbs/2015/MC-10137214-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356E
Date: Oct-2015
https://www.nhtsa.gov/recalls?nhtsaId=10126358
https://static.nhtsa.gov/odi/tsbs/2015/MC-10126358-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356D
Date: Oct-2015
https://www.nhtsa.gov/recalls?nhtsaId=10126353
https://static.nhtsa.gov/odi/tsbs/2015/MC-10126353-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356C
Date: May-2015
https://www.nhtsa.gov/recalls?nhtsaId=10113632
https://static.nhtsa.gov/odi/tsbs/2015/MC-10113632-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356B
Date: Mar-2015
https://www.nhtsa.gov/recalls?nhtsaId=10135413
https://static.nhtsa.gov/odi/tsbs/2015/MC-10135413-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356B
Date: Mar-2015
https://www.nhtsa.gov/recalls?nhtsaId=10113776
https://static.nhtsa.gov/odi/tsbs/2015/MC-10113776-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356A
Date: December, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10126206
https://static.nhtsa.gov/odi/tsbs/2014/MC-10126206-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356A
Date: December, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10072935
https://static.nhtsa.gov/odi/tsbs/2014/MC-10072935-6903.pdf
To View or Download this Document Click Here
Bulletin No.: PI1356
Date: November, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10114253
https://static.nhtsa.gov/odi/tsbs/2014/MC-10114253-9999.pdf
To View or Download this Document Click Here
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