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NHTSA ID Number: 10112810
Manufacturer Communication Number: PI1356H
Summary
This preliminary informational bulletin provides information on when the radio screen is blank, locked-up or is frozen. However, the radio audio may still be heard. This may have led to a battery drain at one point in which the issue is resolved afterwards. No OnStar® interaction is required to get into this state.
8 Affected Products
Vehicles
BUICK | ENCORE | 2015 |
| BUICK | VERANO | 2015 |
| CHEVROLET | CAMARO | 2015 |
| CHEVROLET | CRUZE | 2015 |
| CHEVROLET | EQUINOX | 2015 |
| CHEVROLET | MALIBU | 2015 |
| CHEVROLET | VOLT | 2015 |
| GMC | TERRAIN | 2015 |
SEOCONTENT-START
#PI1356H: Radio Display Blank, Freezes and/or Locks Up – (Mar 18, 2016) – PI1356A
| Subject: | Radio Display Blank, Freezes and/or Locks Up |
| Models: | 2015 Buick Encore |
| 2015 Buick Verano |
|
| 2015 Chevrolet Camaro | |
| 2015 Chevrolet Cruze | |
| 2015 Chevrolet Equinox | |
| 2015 Chevrolet Malibu | |
| 2015 Chevrolet Volt | |
| 2015 GMC Terrain | |
| Only if Equipped with RPO UPF | |
| Attention: | This PI also applies to any of the above models that may be Export vehicles. |
This PI has been revised to update the Recommendation/Instructions. Please discard PI1356G.
Condition/Concern
Some customers may comment that the radio screen is blank, locked-up or is frozen. However, the radio audio may still be heard. This may have led to a battery drain at one point in which the issue is resolved afterwards. No OnStar interaction is required to get into this state.
Recommendation/Instructions
If the vehicle is currently in this state, a press of the call answer/end button on the mirror will temporarily correct the concern. Do NOT replace any parts at this time.
Technicians should check the OnStar module software version by performing the following the steps.
- In GDS2 select Telematic Control Module.
- Select Module Information and view the Firmware Over The Air Version.
If the version is 6708 or Lower — Connect to OnStar and verify account status (via blue button press). If account is closed, request to be transferred to OSTA (OnStar Technical Assistance) and ask to activate with a free 3 months core package. Once the account is activated, it will be necessary for the customer to accept the terms and conditions in order to receive the latest OTA firmware update (6948 at this time). For Fleet Vehicles, it will be necessary for the fleet manager/coordinator to accept the term and conditions. If the customer will not accept the terms and conditions to receive the latest Over the Air update designed to address this concern, please do not replace any parts as engineering is currently evaluating other methods to repair this concern without an active OnStar account.
If the version is 6948 — the module has received the latest OTA firmware update and normal SI diagnosis should be followed to isolate the root cause.
SEOCONTENT-END
Bulletin No.: PI1356H
Date: Mar-2016
To View or Download this Document Click Here
Bulletin No.: PI1356G
Date: Nov-2015
To View or Download this Document Click Here
Bulletin No.: PI1356F
Date: Nov-2015
To View or Download this Document Click Here
Bulletin No.: PI1356E
Date: Oct-2015
To View or Download this Document Click Here
Bulletin No.: PI1356D
Date: Oct-2015
To View or Download this Document Click Here
Bulletin No.: PI1356C
Date: May-2015
To View or Download this Document Click Here
Bulletin No.: PI1356B
Date: Mar-2015
To View or Download this Document Click Here
Bulletin No.: PI1356B
Date: Mar-2015
To View or Download this Document Click Here
Bulletin No.: PI1356A
Date: December, 2014
To View or Download this Document Click Here
Bulletin No.: PI1356A
Date: December, 2014
To View or Download this Document Click Here
Bulletin No.: PI1356
Date: November, 2014
To View or Download this Document Click Here
- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
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- For Select GM Vehicles
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- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs
- For Select GM Vehicles
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- Car Stereo with Bluetooth : Answer/make calls in seconds by pairing it with your smartphone.Built-in microphone, hands-free calling with no distractions. No need to pick up the phone using hands for safely driving. Wireless audio stream via Bluetooth which provides a stable connectivity to your smartphone or Bluetooth device. Support power-off memory playing and LRC lyrics display. Make you enjoy a superior music listening experience!
- Real High-definition Screen 1024*600 :Using a 7-inch capacitive screen, compared with a resistive screen, the capacitive screen has a faster response speed, richer colors, and a wider viewing angle.
- Car Stereo with Backup Camera :Double din car stereo comes with a backup camera,Waterproof, 170-degree super wide-angle lens, night vision, HD display it will automatically display reverse image when in reversing mode. Provide installation tools, wires and user manual. Our car stereo comes with a 1-year warranty and provides professional technical support. If you encounter any operation or other problems, please contact us (click "Contact Seller" on your order page)
- Double Din Mirror Link Phone :Unlike Carplay function, Mirrorlink can mirror your phone to the radio display, and you can play movies, navigation, etc. on the display. Android phones support two-way operation, you can operate the phone interface on the radio screen.
- Retains Factory OnStar
- Retains Factory Warning Chimes
- Retains Steering Wheel Controls via built-in pre-programmed interface
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- Radio wire harness for GMC 2007-2012 Acadia, 2006-2015 Savana 1500, 2006-2017 Savana 2500, 2006-2015 Savana 3500, 2007-2014 Yukon, 2010-2014 Yukon XL 1500; Fit for Buick 2008-2017 Enclave, 2006-2011 Lucerne; Fit for Cadillac 2006-2011 DTS, 2007-2012 Escalade, 2007-2012 Escalade ESV, 2007-2012 Escalade EXT, 2007-2009 SRX; For Pontiac 2007-2009 Torrent, 2007-2010 G5, 2006-2010 Solstice, 2007-2009 Trent, 2009-2009 Vibe
- Steering wheel radio control kit Replacement for Chevy 2007-2013 Avalanche, 2008-2013 Equinox, 2008-2015 Express 1500, 2008-2015 Express 2500, 2008-2015 Express 3500, 2006-2010 Impala, 2006-2009 Monte Carlo, 2007-2011 Silverado 1500, 2007-2011 Silverado 2500, 2007-2011 Silverado 3500, 2007-2009 Sierra 1500, 2007-2009 Sierra 2500, 2007-2009 Sierra 3500, 2007-2014 Suburban, 2007-2014 Tahoe, 2009-2017 Traverse, 2006- 2011 Chevy HHR, 2007-2011 Captiva, 2009-2011 Malibu LS
- Radio harness with steering wheel control designed for using with major aftermarket radios from brands like Sony, Pioneer, Alpine, JVC, Kenwood, and more; Works for Standard Bose, Premium Bose Amplified and NON-Amplified Systems
- ACDelco GM OE Antennas have signal strength, clarity, and signal interference protection
- Made with durable materials to withstand exposure to harsh weather and car washes
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
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