“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10113854
Manufacturer Communication Number: PIP5369B
Summary
This Preliminary Information communication provides information to the technician about vehicles that have “Service 4 Wheel Drive” message on the Driver Information Center. Provides the technician with additional information to ensure that the TCCM contains the latest software released to address previous issues, also advises of default action changes. Calls out specific circuits to be inspected to help isolate intermittent codes.
27 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CADILLAC | ESCALADE | 2015-2017 |
CADILLAC | ESCALADE ESV | 2015-2017 |
CHEVROLET | COLORADO | 2017 |
CHEVROLET | SILVERADO 1500 | 2014-2017 |
CHEVROLET | SUBURBAN | 2015-2017 |
CHEVROLET | TAHOE | 2015-2017 |
GMC | CANYON | 2015-2017 |
GMC | SIERRA 1500 | 2014-2017 |
GMC | YUKON | 2015-2017 |
SEOCONTENT-START
Subject: | Service 4wd Message C0398 |
Models: | 2014-2016 Chevrolet Silverado |
2015-2016 Chevrolet Suburban Tahoe | |
2014-2016 GMC Sierra | |
2015-2016 GMC Yukon | |
2015-2016 Cadillac Escalade | |
2015-2016 GMC Canyon | |
2016 Chevrolet Colorado |
Condition/Concern
Some customers may comment on a “Service 4wd” message displayed in the DIC. Upon investigation dealer may notice a C0398 in the tccm along with a U0403 and U0102 in various other modules.
Recommendation/Instructions
When DTCs set in the TCCM it also causes U0403 to set in various modules along with the U0102. Correct the DTCs in the TCCM first.
When diagnosing a C0398 if there are any other diagnostic trouble codes related to transfer case actuator position sensor (IPS) or rotational position sensor (RPS) diagnose and repair those first. Those diagnostic trouble codes may be intermittent and move to history but once a C0398 is set it can only be cleared with a scan tool and will never move to history on its own or clear by key cycles, At this time you need to clear the DTC 2 times to clear the code from the TCCM.
Since C0398 sets when IPS and RPS differ by more than a predetermined amount, terminal or circuit issues can lead to a position sensor reading that is incorrect yet not be out of range far enough to set a code against the related sensor (IPS or RPS). That is why it is beneficial to record any codes set with C0398. If the condition cannot be reproduced and there was a code C0396 also stored but will not reset then there is a high probability of having an issue with the IPS related circuits.
FOR 2014 Model year Silverado and Sierra or 2015 Model year Pick up, utilities and Canyon equipped with NQH, NP0 or NQ6 vehicles setting a C0398 (no other codes C0392/C0396/C0326) ensure that Service Update 15304 has been completed, indicating the vehicle has the latest transfer case control module software/calibration.
For vehicles that already have previously completed 15304 check circuits related to IPS/RPS for chaffed wires or poor terminal tension. Note there are 2 different terminals used in the transfer case control module connector which also have a different tension. However the terminal test tool should be retained in either terminal.
For vehicles that do not have 15304 completed, perform 15304 and after programming perform the set up procedure in Tis 2 Web then check circuits related to IPS/RPS for chaffed wires or poor terminal tension. Note there are 2 different terminals used in the transfer case control module connector which also have a different tension. However the terminal test tool should be retained in either terminal.
FOR 2014 Model year Silverado and Sierra or 2015 Model year Pick up, utilities and Canyon equipped with NQH, NP0 or NQ6 setting a C0398 with codes C0392 or C0396 perform published diagnostics for the other codes and repair as needed. If diagnostics do not lead to a repair then check circuits related to IPS/RPS for chaffed wires or poor terminal tension. If 15304 has not been performed, diagnose and repair the C0392/C0396 first then perform 15304 before returning the vehicle to the customer. Note there are 2 different terminals used in the transfer case control module connector which also have a different tension. However the terminal test tool should be retained in either terminal.
Note: The latest version of software/calibration contained in 15304 and start of production 2016 model year vehicles eliminated the possibility of the transfer case control module setting C0398 on cold start when the vehicle was shut off in auto 4 wheel drive due to a mechanical anomaly in the actuator motor. Previous to this software release actuator motors part number 23355888 may have been installed, however in 2015, as an interim fix, the actuator motor was changed in production to a production equivalent of 23355888. The latest version of software/calibration has provisions to identify this anomaly and it is no longer necessary to replace actuator motors. If the vehicle sets C0398 on start up in auto 4 wheel drive then again check circuits related to IPS/RPS for chaffed wires or poor terminal tension.
FOR 2015 Model year Pick up, utilities and Canyon equipped with NQH, NP0 or NQ6 Built after 05/26/2015 and all 2016 Model year Pick up, utilities Colorado and Canyon equipped with NQH, NP0 or NQ6 setting a C0398 with no other diagnostic trouble codes such as 0392/0396, verify the latest transfer case control module software as compared to what is currently in the TCCM and what is available through Tis2Web. It is very important to follow the strategy below to accurately diagnose and repair these vehicles.
1: Contact the customer and determine if the vehicle was driven an extended period (longer than 1.5 hours) in Auto 4 wheel drive when the message came on or just prior to the message coming on.
If the customer indicates that the message came on while on an extended drive cycle in auto 4 wheel drive or was on at start up following an extended drive cycle in auto 4 wheel drive look at the tag on the actuator motor. If the part number in the lower right corner is M0033357 (1) then replace the actuator motor. If the part number is M0040350 (2) then look at the number in the upper right corner of the tag (3), If the first 6 digits (left to right) of the number in the upper right hand corner are higher than 150523 then replace the actuator motor. (These are NOT G.M. part numbers refer to the parts catalog for current replacement parts)
For actuator motors with any other numbers in the lower right corner (1 or 2) or vehicles that have not been driven for extended periods (less than 1.5 hours) in auto 4 wheel drive look at transfer case control module data in GDS2. Select the following parameters to be locked at the top of the screen. Range Actuator Position Sensor, Transfer Case Range Position Sensor, Variation Between Transfer Case Range Position Sensor and Range Actuator Position Sensor, Variation Allowed Between Transfer Case Range Position Sensor and Range Actuator Position Sensor, Transfer Case Range Position Sensor, and Engine Run Time. The table below contains the parameter names from the Transfer Case Control Module in GDS and is NOT an exact representation of the GDS screen or format.
Parameter Name | Control Module | Value | Unit |
Range Actuator Position Sensor | Transfer Case | 36.4 | * |
Variation Between Transfer Case Range Position Sensor and Range Actuator Position Sensor | Transfer Case | 0 | * |
Variation Allowed Between Transfer Case Range Position Sensor and Range Actuator Position Sensor | Transfer Case | 7 | * |
Transfer Case Range Position Sensor | Transfer Case | 36.4 | * |
Engine Run Time | Transfer Case | 0.002395833 |
Monitor Range Actuator Position Sensor (IPS), Transfer Case Range Position Sensor (RPS), Variation Between Transfer Case Range Position Sensor and Range Actuator Position Sensor and wiggle the harness while watching the data. If data indicates a sensor or variation changing over 1.5* perform circuit testing related to the suspect sensor. It is normal to see 0-.3 degrees variation while driving in auto 4 wheel drive
Warranty Information
For vehicles repaired under warranty use:
Labor Operation | Description | Labor Time |
8420110 | Full size truck Transfer Case Two/Four Wheel Drive Actuator Replacement | Use Published Time |
8420120 | Mid-size truck Transfer Case Two/Four Wheel Drive Actuator Replacement | Use Published Time |
SEOCONTENT-END
Bulletin No.: PIP5369B
Published date: 04/3/2017
https://www.nhtsa.gov/recalls?nhtsaId=10113854
https://static.nhtsa.gov/odi/tsbs/2017/MC-10113854-9999.pdf
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
- 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
- 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
- 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
- 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.