NHTSA ID Number: 10160993
Manufacturer Communication Number: PIC6025D
Summary
This Preliminary Information communication provides the technician with a diagnostic tip for vehicles with intermittent no crack with a “Turn Steering Wheel Start Vehicle Again”. If there is a Diagnostic Trouble Code B305A stored history in the Body Control Module it may have been caused by a bound up steering wheel. Review the owner’s manual Starting the Vehicle Messages section with the customer.
13 Affected Products
Vehicles
SEOCONTENT-START
Bulletin No.: PIC6025D Published date: 05/9/2019
Preliminary Information
PIC6025D Diagnostic Tip – Intermittent No Crank With a Turn Steering Wheel Start Vehicle again
Message
Models
Brand: Model: Model Years:
VIN:
from to
Cadillac
CTS 2014 – 2019 ALL ALL
ALL ALL Cadillac ATS 2013 – 2019
ALL ALL ALL ALL
Supersession Statement
This PI was updated to update Model Years. Please discard PIC6025C.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this
PI.
Condition / Concern
A customer may comment on an intermittent no crank with a “Turn Steering Wheel Start Vehicle Again”
message.
Recommendations / Instructions
The concern may be very intermittent and sometimes unable to duplicate. If there is a B305A stored
history in the BCM it may have been caused by a bound up steering wheel ie.
Customer parked with wheels against curb causing excessive force on steering.
If the steering is bound up so the column lock cannot retract when the vehicle start button is
pressed the BCM will not allow the vehicle to start. You may have to turn the steering wheel to
take pressure off the lockplate to allow the column lock to disengage before the vehicle will start.
Please operate steering column lock numerous times to make sure it is operating correctly before
returning the vehicle to the customer, explain this normal operation to the customer.
Please show them their owner’s manual description for this message in the Starting the Vehicle
Messages section which states: TURN STEERING WHEEL START VEHICLE AGAIN
This message may display when you try to start the vehicle, but the column remains locked. Try
turning the steering wheel while starting the vehicle to unlock the steering column. If the vehicle
still does not start, turn the steering wheel the other way, and try starting the vehicle again.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition
exhibited is resolved without completing every step, the remaining steps do not need to be performed.
SEOCONTENT-END
Bulletin No.: PIC6025D
Published date: 05/9/2019
To View or Download this Document Click Here
Bulletin No.: PIC6025C
Published date: 11/7/2017
To View or Download this Document Click Here
Bulletin No.: PIC6025B
Date: Oct-2016
To View or Download this Document Click Here
Bulletin No.: PIC6025
Date: Sep-2014
To View or Download this Document Click Here
Bulletin No.: PIC6025
Date: September, 2014
To View or Download this Document Click Here
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