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Product Emission Recall – High Pressure Fuel Pump – 2010-2011 Chevrolet Equinox & GMC Terrain
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Product Emission Recall – High Pressure Fuel Pump – 2010-2011 Chevrolet Equinox & GMC Terrain

oemdtc October 17, 2016 11 Comments

NHTSA ID Number: 10119010

Manufacturer Communication Number: GCUS-3-702

 

Summary

43180 – Emission Recall. The engine mounted high pressure fuel pump may develop excessive wear on the plunger piston shaft and shaft seal. If this happens fuel can leak into the engine oil crankcase and result in the engine running rough and illumination of the malfunction indicator lamp. Dealers are to replace the high pressure fuel pump.

 

Parts

1High Pressure Fuel Pump12641847
1Fuel Feed Intermediate Pipe12608374

4 Affected Products

Vehicles

MAKEMODELYEAR
CHEVROLETEQUINOX2010-2011
GMCTERRAIN2010-2011

 


Bulletin No.: 43180
Date: September 2016

Subject:High Pressure Fuel Pump
Models:2010–2011 Chevrolet Equinox
2010–2011 GMC Terrain

Reference Number:N16204318Release Date:September 2016
Revision:00
MakeModelModel YearRPODescription
FromTo
ChevroletEquinox20102011LAF2.4L Engine
GMCTerrain20102011LAF2.4L Engine

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

ConditionGeneral Motors has decided to conduct a Voluntary Emission Recall involving certain 2010-2011 model year Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. The engine mounted high pressure fuel pump in these vehicles may develop excessive wear on the plunger piston shaft and shaft seal. If this happens fuel can leak into the engine oil crankcase and result in the engine running rough and illumination of the malfunction indicator lamp.
CorrectionDealers are to replace the high pressure fuel pump.

 

Parts

QuantityPart NamePart No.
1High Pressure Fuel Pump12641847
1Fuel Feed Intermediate Pipe12608374

 

Warranty Information

Labor OperationDescriptionLabor TimeTrans. TypeNet Item
9102226Fuel Pump Replacement0.8ZFATN/A
9102227Customer Reimbursement Approved0.2ZFAT*
9102228Customer Reimbursement Denied – For USA dealers only0.1ZFATN/A

Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.

* The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.

 

Service Procedure

  1. Remove the high pressure fuel pump. Refer to Fuel Pump Replacement in SI.
  2. Install the new high pressure fuel pump. Refer to Fuel Pump Replacement in SI.
  3. FOR CALIFORNIA, CONNECTICUT, DELAWARE, MARYLAND, MASSACHUSETTS, MAINE, OREGON, VERMONT, WASHINGTON VEHICLES ONLY: Install a Recall Identification Label upon recall completion. See General Motors Service Policies and Procedures Manual, Section 6.1.4 – Recall Identification Label, for details.
  4. CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall completion.

 

Dealer Responsibility

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

 

***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***

When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a “Proof of Correction Certificate” which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration.

Additional Certificates can be obtained, at no charge, from the 1Store application in GlobalConnnect. Request GM Item Number 1825 when ordering.

 

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

 

Customer Notification

USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.

Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.

 

Customer Reimbursement

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by October 31, 2017. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.


October 2016

This notice applies to your vehicle, VIN: _____________________________

Dear General Motors Customer:

This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your vehicle.

Reason For This Recall: On certain 2010-2011 model year Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine, the engine mounted high pressure fuel pump may develop excessive wear on the plunger piston shaft and shaft seal. If this happens fuel can leak into the engine oil crankcase and result in the engine running rough and illumination of the malfunction indicator lamp.

What Will Be Done: Your GM dealer will replace the high pressure fuel pump. This service will be performed for you at no charge.

What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date and to assure parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

DivisionNumberText Telephones (TTY)
Chevrolet1-800-630-24381-800-833-2438
GMC1–866–996–94631–800–462–8583
Puerto Rico – English1-800-496-9992
Puerto Rico – Español1-800-496-9993
Virgin Islands1-800-496-9994

Reimbursement: Even though you may have already had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by October 31, 2017, unless state law specifies a longer reimbursement period.

Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to your vehicle by state and federal law, and your right to participate in future recalls, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not accomplished.

 

IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS

The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration.

At the time of emission recall completion, your California dealer will issue a “Proof of Correction Certificate”. Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of recall completion.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Jeffrey M. Boyer
Vice President
Global Vehicle Safety

GM Recall 43180


43180
Release Date: September 2016
Revision: 00

https://www.nhtsa.gov/recalls?nhtsaId=10119010

https://static.nhtsa.gov/odi/tsbs/2016/MC-10119010-9999.pdf

To View or Download this Document Click Here


 

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About The Author

oemdtc

Tags:2010 2011 Chevrolet Equinox GMC High Pressure Fuel Pump Terrain

11 Comments

  1. Jennifer

    I am having similar issue on 2011 Chevy Equinox LT and I found this recall about the fuel pump. I called GM and they said there is no such recall. UGH. Engine is running rough and making ticking noise and idling horribly. Smelling gas inside car also. UGH.

    September 11, 2019
  2. M Kohm

    This is very interesting. We bought a 2010 Terrain 2.4L from Wheaton Chev Olds |(used) . We have called to check if there is a recall or was a recall on the fuel pump for this model . They informed us that there was no such recall? We have been dealing with codes P0089, P0016, P228D . When I called to the service department to inquire how serious these codes were. I was told that the codes mean nothing to him and he can’t help. If I want to check a recall then he would need 3 years of service records? I thought this is a recall? I do realize we are late in responding ….. but when you are told there is no recall , we bought it used and did not receive the letter and the vehicle has been in safe mode reduce power for 1 week now ? We are told by Wheaton Chev Olds in Regina Sk Canada that they can not help us and he doesn’t care about the google codes it means nothing to him? I am really at a loss as what to do short of paying 1000.00 or so for the fuel pump replacement?
    I would like to know if you will still honor the recall ?

    June 24, 2018
    • oemdtc

      This is an Emission Recall, only the dealer can tell if there is an open recall. Try another dealer, ask if there are any open recalls and past recalls for your VIN.

      June 25, 2018
  3. Darryl S

    Gasoline diluted engine oil destroys the engine internal parts. The gas will wash the metal surfaces including the cylinder sleeves which causes the piston rings not to seal causing heavy oil usage not to mention the bearing failures. Once an engine has been run any amount of time with gas diluted oil it is ruined. Too bad the manufacturers are not stepping to solve the problem. I guess a lot of the blame could go on the drivers that never check oil level. If you were checking the oil level at every fuel up you would have noticed the rising oil level and gas smell on the dip stick and had the HPFP (that is dripping gas into your crankcase oil) replaced before it was too late. Once the damage is done nothing you can do but replace or rebuild the engine. Sad part is that this is still happening in 2018 with brand new vehicles. CHECK YOUR ENGINE OIL PEOPLE you have some responsibility here also!

    March 21, 2018
  4. Jenq

    I have received a notice of this recall on my 2011 Equinox and have just started to have what seems to be an exhaust leak in the front and terrible noise. Would this issue be related to the fuel pump?

    January 8, 2018
    • oemdtc

      Most likely not…

      January 8, 2018
  5. Pingback: 2010 Equinox v4 with error codes P0172 System too rich and also Service Stabilitrak
    March 28, 2017
  6. Angela

    Yes I have a 2011 Chevrolet Equinox. In May this year my car made a funny clacking noise. Well it turned out it was very low on oil. The oil light never came on. However not long afterwards the engine light came on. Took it to Preston Hood. Said it was catalyst converter and that is why it was burning oil. Thank God there ended up being a recall on the converter. Got that fixed. Car still burning oil and lower gas mileage. Used 1 quart for a thousand miles. Preston Hood said this is normal…but Chevy Customer Service said it should burn 1 quart for 2 thousands miles..Then another oil check PH said on the border line. .Then recall on high pressure fuel pump. Got it fixed..Now Preston Hood wants to do another oil consumption test. How do I know that the piston shaft and the seal are not ruined by the faulty converter and fuel pump. I think I am getting. The runaround.

    December 14, 2016
    • Robyn

      I’m having the SAME problem in my 2010!!! Have you received any help/direction on this issue? Did the dealer/Chevrolet cover the costs of the repair?

      December 19, 2016
      • Ssmith

        I ended up having to replace my whole engine in my 2011. Bad catalytic converter, piston rings were shot and the timing chain went out. The 2011 2.4 eco tech is the worst engine ever.

        February 24, 2017
  7. Heriberto Cuevas

    I’m having such a hard time getting this approved for my 2011 Buick LaCrosse CXL 2.4L engine RPO LAF WITH ONLY 29,900 as of today 12/12/16. They have this recall only for 2010-2011 Chevrolet Equinox & GMC Terrain and not the 2011 Buick LaCrosse with the same exact engine and the same exact problems and symptoms. My Buick LaCrosse has the same engine RPO LAF. I’ve spoken to Christene, Charles, and even a senior advisor and I’m still hitting a brick wall. First of all there was a SpecialCoverage 12313 Balance Shaft Chain and High Pressure Fuel Pump then it got updated to 12313B then to 12313C that eliminated the High Pressure Fuel Pump and now added to the 12313C with Voluntary Emissions Recall 43180 Product Emission Recall-High Pressure Fuel Pump-2010-2011 Chevy Equinox & GMC Terrain with engine RPO LAF but didn’t add the 2011 Buick LaCrosse with the same engine code RPO LAF. Am I wrong for asking them this? My car is sitting right now at Caribbean Auto GM http://www.caribbeanautogm.com/ and it’s been there the past 6 days and nothing has been done to it even when it has other approved warranties. Somebody get in touch with them, give them the approval they need and I need to get my car going. This is just taking too long I can’t drive my Buick because IT WON’T EVEN SHUT OFF because of the smell of fuel in the OIL. The oil smells soo strong like gasoline that the engine keeps on running even after I shut it off. The only way I can shut it off is putting it on DRIVE and then shutting it off. Come on now, and the last senior advisor I spoke with her first words when she greated me was, OK let’s see what your crying about.
    Dam I’ve owned GM vehicles my whole life but this experience is not what I was expecting back from GM customer service.

    December 12, 2016
  8. Guy R./Marian Mundale

    I am the current & ORIGINAL owner of my 2011 GMC Terrain having the 4cyl. motor. It has currently 72xxxmiles on the odometer. Since my 1st free dealer oil/filter change( after break-in)…all went well. approx. 1yr. AFTER purchase & a complete (owner performed) oil/filter change I noticed my oil dipstick showed VERY low oil. This was approx. after 1 month & approx. 1500 mi. after this oil/filter change. I added a little over 1qt. synthetic oil to the crankcase bringing up the oil register to Full…..as I do my own oil changes on all my cars for 40+years. Since that shock to find my oil level less than full, I continued to watch over my crankcase oil level. Over the past 3yrs. I have frequently had to ADD approx. 1qt. or MORE to the crankcase approx. every 5-700 miles..! I always change my oil/filter every 5,000 mi…..note: during this 5,000 mi. I find that I have added at least 4qt’s.+ of fresh oil…!..and IT IS always BLACK in color !! YES…the oil IS ALWAYS watery thin apparently due to the dilution of petrol…! My dealer wants me to bring the car in for an oil change/incl. filter of course at MY expense to have the car returned to dealer at considerable distance of nearly 60mi. rd.trip back to my residence… As long as there IS a valid recall over this issue why do I have to keep returning to the dealer for this oil level check to validify a problem that has existed for 3+ years since 1st notoced…?? Why cannot GM and or the dealer just fix the problem whether an engine rebuild is necessary or not..? I still have the GM letter advising of this recall…!

    November 25, 2016

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