17130 Noncompliance Recall – Loss of Key Reminder Chime – 2013-2016 Chevrolet

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April 28, 2016 NHTSA CAMPAIGN NUMBER: 16V257000

No ‘Key Left in Ignition’ Warning Chime/FMVSS 114

Without audible indicators, the driver may leave the key in the ignition, increasing the risk of theft.

 

NHTSA Campaign Number: 16V257

Manufacturer General Motors LLC

Components EQUIPMENT, ELECTRICAL SYSTEM

Potential Number of Units Affected 317,572

 

Summary

General Motors LLC (GM) is recalling certain model year 2013-2016 Chevrolet Sonic and Trax vehicles and 2013-2015 Chevrolet Spark vehicles equipped with a Bring Your Own Media radio. The affected radios may fail to provide an audible warning chime when the driver, after turning off the ignition and leaving the key in the cylinder, waits 10 minutes or longer to open the door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114 “Theft Protection.”

 

Remedy

GM will notify owners, and dealers will update the radio software, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is 17130.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


 


“This site contains affiliate links for which OEMDTC may be compensated”

Closed Product Field Actions Re-Opened Due to Missing or Invalid Warranty Claim Codes Recalls 15176, 15240, 15299, 15808, 16007, 17130, 17276, 17287 and 45340  

A warranty audit of paid transactions for the safety and noncompliance recalls identified above revealed that some transactions were submitted without a Warranty Claim Code (WCC) or with an incorrect WCC.  This code is generated when a control module is successfully programmed using the TIS Service Programming System (SPS).  Since these transactions were identified as not having a valid WCC, the status of the involved vehicles was changed from “closed” to “open” in the Required Field Actions section of Investigate Vehicle History (IVH).  Dealer message GCUS-3-1280 dated June 26, 2018 provides additional details (see attached copy).

 

Q1: Will these transactions be debited?

No, only the field action is being re-opened in IVH in the interest of customer safety.  However, some previous transactions for recall 15299 were re-opened and debited on March 16, 2018.  These transactions are now being worked by the Warranty Support Center (WSC) to cancel the debits and re-credit the affected dealers.  Future transactions that do not contain a valid WCC may be debited, if dealers do not take appropriate actions resolve this situation.

Q2: What if a dealer can’t locate the current vehicle owner?

If the current vehicle owner cannot be located, no further action is necessary.  GM uses state vehicle registration records to regularly update owner of record information for open field actions.  These updates are available on the Open Vehicle Report (OVR), which is posted monthly in GM GlobalConnect.  Product field action reminder notices are also mailed to the new vehicle owners as they are identified.

Q3: Will a dealer be paid to program a vehicle a second time?

Yes, if a second programming event is required, dealers should open a new job card and re-use the labor code and labor time from the applicable bulletin.  To facilitate this activity, an update was made in Service Programming System (SPS) which allows a technician to override the “same calibration” warning on these specific recall reprogramming events.  This provides the ability to perform the second programming event and obtain a new WCC.

Q4: If another dealer was originally involved, can any dealer perform the second programming event and how do they get paid?

Performance of the second programming event is not restricted to the dealer who performed the original programming event and did not submit a valid WCC.  In such cases, dealers should submit a transaction as they normally do, using the labor code and labor time from the applicable bulletin.  The first dealer to submit a transaction with a valid WCC will be paid and the recall will be closed in IVH.  Exceptions will be addressed on a case-by-case basis by the GM Warranty Support Center (WSC).

Q5: If a valid WCC is retrievable from dealer records, can the original transaction be adjusted in the GWM system?

Yes, if the original transaction was processed within the past 2 years, the transaction can be adjusted (adding the WCC) on-line in the GWM system.  Dealers should not use their Dealer Management System (DMS) to do this.

 

Q6: If a dealer has a valid WCC and is re-submitting an original transaction that is less than 2 years old, are they entitled to labor time?

As a technician is not required in this case, dealers are not entitled to claim additional labor time. A dealer however may submit a $20.00 administrative allowance as compensation for processing the second transaction.  After adding the WCC to the original transaction’s “SPS Warranty Claim Code” field the dealer may add $20.00 to the Net Item/Admin Allowance field and resubmit the transaction.

Q8: What should a dealer do if they have a valid WCC, but the original transaction is over 2 years old?  Can they resubmit the transaction?

No, the dealer should create a new job card making sure to use all the information from the first job card (open date, mileage and technician code, etc.).  After adding the WCC to the transaction’s “SPS Warranty Claim Code” field and $20.00 to the Net Item/Admin Allowance field, the dealer should submit the new transaction.

Q9: What should a dealer do if a valid WCC is not retrievable from dealer records?

If a valid WCC was not recorded on the shop copy of the job card and/or is not retrievable from the SPS history log, the involved vehicle must be reprogrammed to generate a new WCC.  Using the labor code and labor time provided in the bulletin, the dealer should create a new job card.  Note that the dealer is entitled to whatever time is listed in the bulletin, but not the $20.00 administrative allowance.  Upon completion of this second programming event, the dealer should submit the new transaction making sure to include the new WCC.

Q10: Will the system reject these transactions due to age or mileage?

There is no “over-age” or “mileage rollback” edit in place for the resubmission of these transactions, so they should pay without the need for wholesale authorization.

SEOCONTENT-END


11 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SONIC 2013-2016
CHEVROLET SPARK 2013-2015
CHEVROLET TRAX 2013-2016

 


27 Associated Documents

Recall Quarterly Report #1, 2016-2

RCLQRT-16V257-8492.PDF 214.534KB

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Safety Bulletin – Bulletin No.: 17130 Date: April 2016

RCSB-16V257-7965.pdf 123.721KB

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Manufacturer Notices(to Dealers,etc) – Date: April 27, 2016 Subject: Stop Delivery Order for Upcoming Noncompliance Recall 17130

RCMN-16V257-1117.pdf 72.319KB

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Manufacturer Notices(to Dealers,etc) – Date: May 2, 2016 Subject: 17130A – Noncompliance Recall Loss of Key Reminder Chime Service Procedure Revised

RCMN-16V257-3419.pdf 6.404KB

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Safety Bulletin – Bulletin No.: 17130A Date: May 2016

RCSB-16V257-3664.pdf 123.632KB

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Manufacturer Notices(to Dealers,etc) – Date: April 28, 2016 Subject: 17130 – Noncompliance Recall Loss of Key Reminder Chime

RCMN-16V257-0288.pdf 69.087KB

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Safety Bulletin – Bulletin No.: 17130B Date: May 2016

RCSB-16V257-5931.pdf 307.298KB

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Manufacturer Notices(to Dealers,etc) – Date: May 11, 2016 Subject: 17130B – Noncompliance Recall Loss of Key Reminder Chime Floor Plan and Customer Notification Letter Added, Service Procedure Revised

RCMN-16V257-4481.pdf 7.323KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-16V257-2588.pdf 104.416KB

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Recall Acknowledgement

RCAK-16V257-8966.pdf 83.381KB

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Safety Bulletin – Bulletin No.: 17130C Date: June 2016

RCSB-16V257-2733.pdf 313.639KB

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Defect 573 Report

RCLRPT-16V257-3287.PDF 215.213KB

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Manufacturer Notices(to Dealers,etc) – Date: June 13, 2016 Subject: 17130C – Noncompliance Recall Loss of Key Reminder Chime Service Procedure Revised

RCMN-16V257-5776.pdf 5.505KB

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Recall Quarterly Report #5, 2017-2

RCLQRT-16V257-1480.PDF 214.947KB

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Safety Bulletin – Bulletin No.: 17130D Date: December 2017

RCSB-16V257-1823.pdf 374.983KB

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Manufacturer Notices(to Dealers,etc) – Date: December 15, 2017 Subject: 15808B – Noncompliance Recall Revised No Key in Reminder Chime and/or No Audio

RCMN-16V257-2701.pdf 76.765KB

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Recall Quarterly Report #4, 2017-1

RCLQRT-16V257-7111.PDF 214.833KB

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Recall Quarterly Report #3, 2016-4

RCLQRT-16V257-5014.PDF 214.738KB

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Recall Quarterly Report #6, 2017-3

RCLQRT-16V257-5352.PDF 215.033KB

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Safety Bulletin – Bulletin No.: 17130E Date: February 2018

RCSB-16V257-9285.pdf 367.154KB

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Manufacturer Notices(to Dealers,etc) – Date: February 1, 2018

RCMN-16V257-0203.pdf 74.42KB

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Dealer FAQs 16Jul2018

RMISC-16V257-3931.pdf 136.796KB

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Dealer FAQs 16Jul2018

RMISC-16V257-6294.pdf 201.176KB

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Manufacturer Notices(to Dealers,etc) – Date: June 26, 2018 Subject: Select Safety and Noncompliance Recalls Closed Transactions Reopened Due to Warranty Audit See Table Below

RCMN-16V257-8260.pdf 105.234KB

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Manufacturer Notices(to Dealers,etc) – Date: July 16, 2018 Subject: Service Programming System Warranty Claim Code Audit Frequently Asked Questions (FAQs)

RCMN-16V257-2537.pdf 9.531KB

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Reopened Recalls Involving Module Reprogramming Events – FAQs

RMISC-16V257-0316.pdf 71.752KB

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Manufacturer Notices(to Dealers,etc) – Date: October 11, 2018 Subject: Reopened Recalls Involving Module Reprogramming Events

RCMN-16V257-7119.pdf 20.62KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=16V257&docType=RCL

 


 

Reprogramming

GM Diagnostic/Programming (TIS2Web)

 

Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.

To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.

You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.

The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.

The following are the supported interface tools:

 
 
  • MDI
 
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light RAP2 OEM J2534 Remote Reprogramming Tool
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light Drew Technologies (DRWMONGGM) Mongoose GM Vehicle Interface (VPW/CAN) J2534
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - OEM Reprogramming and Diagnostics for GM
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
17130 Noncompliance Recall - Loss of Key Reminder Chime - 2013-2016 Chevrolet | small light GODIAG J2534

 

The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.

Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.

The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.

www.acdelcotds.com

 


 

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VNCI J2534 for Nano Diagnostic Tools,Support J2534 for Automatic Switch Mode Fast Communication
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Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
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Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Multi-Protocol PassThru Interface, Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MS908CV, MK908P, MK908 Pro II and PC
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