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NHTSA ID Number: 10079305
Manufacturer Communication Number: G-208267
Summary
14300A – SERVICE UPDATE (REVISED PART, SERVICE, AND WARRANTY INFORMATION). ON VEHICLES EQUIPPED WITH A POWER LIFTGATE (TB5/TC2), THE POWER LIFTGATE MAY HAVE BEEN BUILT WITH LIFTGATE STRUTS THAT CAN LOCK UP AND CEASE TO MOVE. IF THE LIFTGATE STRUT LOCKS UP, THE CUSTOMER MAY NOT BE ABLE TO OPEN OR CLOSE THE LIFTGATE EITHER ELECTRONICALLY OR MANUALLY. DEALERS ARE TO REPLACE THE LIFTGATE ACTUATOR ASSEMBLY.
This bulletin provides a service procedure to replace the liftgate actuator assembly on certain 2015 model year Cadillac Escalade and Escalade ESV, Chevrolet Suburban and Tahoe, and GMC Yukon and Yukon XL vehicles equipped with a power liftgate (TB5/TC2). The power liftgate on these vehicles may have been built with liftgate struts that can lock up and cease to move. If the liftgate strut locks up, the customer may not be able to open or close the liftgate either electronically or manually.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Parts
Description | Quantity/Vehicle | Part Number |
ACTUATOR ASM-L/GATE PWR ASST (LH) | 1 | 23226162 |
#8 Self-tapping Screw (1-1/2 “ Long) | 1 | Obtain Locally |
6 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CADILLAC | ESCALADE | 2015 |
CADILLAC | ESCALADE ESV | 2015 |
CHEVROLET | SUBURBAN | 2015 |
CHEVROLET | TAHOE | 2015 |
GMC | YUKON | 2015 |
GMC | YUKON XL | 2015 |
1 Associated Document
Service Bulletin Document
GM Bulletin No.: 14300A
Date: January 2015
https://www.nhtsa.gov/recalls?nhtsaId=10079305
SB-10079305-0335.pdf 534.363KB
NHTSA ID Number: 10081072
Manufacturer Communication Number: G-204813
Summary
14300 – SERVICE UPDATE. THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO REPLACE THE LIFTGATE ACTUATOR ASSEMBLY ON CERTAIN VEHICLES EQUIPPED WITH A POWER LIFTGATE (TB5/TC2). THE POWER LIFTGATE ON THESE VEHICLES MAY HAVE BEEN BUILT WITH LIFTGATE STRUTS THAT CAN LOCK UP AND CEASE TO MOVE. IF THE LIFTGATE STRUT LOCKS UP, THE CUSTOMER MAY NOT BE ABLE TO OPEN OR CLOSE THE LIFTGATE EITHER ELECTRONICALLY OR MANUALLY.
1 Associated Document
Service Bulletin Document
GM Bulletin No.: 14300
Date: December 2014
https://www.nhtsa.gov/recalls?nhtsaId=10081072
NHTSA ID Number: 10067349
Manufacturer Communication Number: 14300
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1 Associated Document
Service Bulletin Document
GM Bulletin No.: 14300
Date: December 2014
https://www.nhtsa.gov/recalls?nhtsaId=10067349
SB-10067349-9133.pdf 350.187KB
NHTSA ID Number: 10090072
Manufacturer Communication Number: 14300 CANCEL SUS
Summary
14300 – SERVICE UPDATE (RESUME REPAIRS MESSAGE ONLY). ON MARCH 5, 2015, DEALERS WERE SENT A MESSAGE INFORMING THEM TO SUSPEND REPAIRS FOR SERVICE UPDATE 14300 DUE TO A POSSIBLE QUALITY ISSUE ON THE ACTUATOR ASSEMBLY USED TO PERFORM THE REPAIR. OUR INVESTIGATION HAS COMPLETED AND NO QUALITY ISSUES WERE FOUND. EFFECTIVE IMMEDIATELY, REPAIRS CAN NOW BEGIN AGAIN ON INVOLVED VEHICLES.
1 Associated Document
Manufacturer Communications
GM CUSTOMER CARE AND AFTERSALES
DCS3608
March 31, 2015
NHTSA ID Number: 10090075
Manufacturer Communication Number: 14300
Summary
14300 – SERVICE UPDATE (SUSPEND REPAIRS MESSAGE ONLY). UNTIL FURTHER NOTICE, DEALERS ARE TO SUSPEND ALL REPAIRS FOR SERVICE UPDATE 14300.
1 Associated Document
Manufacturer Communications
GM CUSTOMER CARE AND AFTERSALES
DCS3574
March 5, 2015
- 【OEM FIT】Over time the factory rear latch handle fails and can be annoying to fix. Our handle have undergone a rigorous testing to ensure proper operating parameters to factory specification, exactly OEM design to replace your defective latch door handle
- 【PREMIUM QUALITY】Long life-span matters, that is why our tail gate handle and tailgate handle bezel is crafted from custom-made reinforced plastic and surface-treated to create anticaustic textured surface to severe weather conditions and years of handling
- 【FITS】1999-2006 Chevy Silverado 1500, 2001-2006 Silverado 1500HD 2500HD 3500, 1999-2004 Silverado 2500, 2007 Silverado 1500 1500HD 2500HD 3500 Classic | 1999-2006 GMC Sierra 1500, 01-06 Sierra 1500HD 2500HD 3500, 99-04 Sierra 2500, 07 Sierra 1500 1500HD 2500HD 3500 Classic
- 【REPLACE OE NUMBER】15997911, 15228539, 15228541, 15228540, GM1915105, GM1916102, 15188001, 77488. The tail gate latch handle have endurance pull validation tests to guarantee long-term dependability and increased rigidity
- 【24-MONTH WARRANTY】If the rear tailgate door handle fails, cracks, stops working or any other problems, you can contact us through amazon message to apply the service of carefree REPLACEMENT or REFUND
- Serves as a gripping point to open or close your vehicle's tailgate
- Some GM Genuine Parts may have formerly appeared as ACDelco GM Original Equipment (OE)
- GM Genuine Parts are designed, engineered and tested to rigorous standards, and are backed by General Motors
- GM Engineers design and validate OE parts specifically for your Chevrolet, Buick, GMC, or Cadillac vehicle
- GM regularly updates production and service part designs to integrate new materials and technologies
- Tailgate Handle for Chevy Silverado 1500 1999-2006 , for Silverado 1500HD 2500HD 3500 2001-2006, for Silverado 2500 1999-2004, for Silverado 1500 1500HD 2500HD 3500 Classic 2007.
- Tailgate Handle for GMC Sierra 1500 1999-2006, for Sierra 1500HD 2500HD 3500 2001-2006, for Sierra 2500 99-04, for Sierra 1500 1500HD 2500HD 3500 Classic 2007.
- Replaces part numbers: 15997911, 15228539, GM1916102, GM1915105, 77488, 15188001, 15228540, 15228541.
- Crafted with a textured black finish, this 15997911 tailgate handle not only offers a rugged appearance but also provides long-lasting durability and reliability and perfect fit for Chevy Silverado / GMC Sierra.
- 12-Month Warranty. Package include: 1x tailgate handle latch, 1x Bezel Trim with Rod Clips.
- Fit Like OEM: SYOAUTO tailgate handle appears, fits, and works like the factory part.
- 15 Min Quick Install: It can be installed within 15 min. Just remove 3 bolts holding the handle bracket and pop the 2 plastic clips on the latch rods, reverse when reinstalling(The kit didn't include bolts)
- 24-Month Warranty: The SYOAUTO tailgate handle bezel are made of robust plastic. Texture design to guarantee OEM fit, finish, increased rigidity, and long-term dependability. No need more frequent replacement
- Affordable Handle: Direct Replaces GM and GMC part numbers: 15228539, 15228540, 15228541, GM1916102, GM15046512. Perfect fit for 1999-2007 Chevrolet Silverado & GMC Sierra tailgate at a fraction of the dealer's price
- Perfect Gift For All Chevy or GMC Owners: This tailgate handle bezel can fix broken tailgates quickly and easily
- Replaces Part Number: 22966936, 84331136, 84131760
- Right/passenger side only, for vehicles with lift/gate assist.
- Compatible with Chevrolet Silverado 1500 2014-2019, 2500HD 2015-2020, 3500HD 2015-2020
- Compatible with GMC Sierra 1500 2014-2019, 2500HD 2015-2020, 3500HD 2015-2020, Canyon 2015-2020, Colorado 2015-2020
- Package Contents: 1x Tailgate Bushing
- Direct Replacement
- Textured Black
- with Camera Hole
- Includes 1 tailgate bushing (right/passenger side only, for vehicles with lift/gate assist)
- Constructed of durable heavy duty black automotive grade plastic
- Compatible with Chevrolet/GMC Colorado 2015-2022, Silverado 1500 2014-2023, Silverado 2500HD/3500HD 2015-2019, Canyon 2015-2022, Sierra 1500 2014-2023, Sierra 2500HD/3500HD 2015-2019 (Note: for vehicles with lift assist)
- Genuine Red Hound Auto product, designed for a direct, perfect fit (Reference: 84331136 22966936 84131760)
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- International products have separate terms, are sold from abroad and may differ from local products, including fit, age ratings, and language of product, labeling or instructions
- Superior Quality & Fit - Dependable Direct offers high quality aftermarket replacement parts at an affordable price. Our Tailgate Moldings conform to the Original Equipment (OE) standards to ensure they operate and fit just like the original.
- Ensure Correct Fitment - This is a Tailgate Molding for Rear. This part is not universal, so it's very important to make sure it will fit your vehicle. Check the part reference numbers to make sure they match the part you need. In addition, visually compare the part you are replacing with the images of this Tailgate Molding.
- Partslink and OE Reference - Partslink Numbers: GM1904110 and OE Numbers: 22763062.
- Vehicle Fitment - Please See Fitment Details in the Description Section Below.
- Size: 62 x 6.4 x 3.1 inches.
- Custom molded for your vehicle
- Helps prevent scratches and other damage to your tailgate
- GM Genuine Parts are designed, engineered and tested to rigorous standards, and are backed by General Motors
Last update on 2024-03-30 / Affiliate links / Images from Amazon Product Advertising API
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Copyright 2015 General Motors. All Rights Reserved. Service Bulletin GM Bulletin No.: Date: 14300A January 2015 SERVICE UPDATE SUBJECT: Service Update for Inventory and Customer Vehicles Power Liftgate Inoperable Expires with Base Warranty MODELS: 2015 Cadillac Escalade, Escalade ESV 2015 Chevrolet Suburban, Tahoe 2015 GMC Yukon, Yukon XL Equipped with Power Liftgate (TB5/TC2) The Part Information, Service Procedure and Warranty Transaction Information sections of this bulletin have been revised. The Service Procedure now includes a Warning section and repair preparation steps. Please discard all copies of bulletin 14300. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited Warranty period. PURPOSE This bulletin provides a service procedure to replace the liftgate actuator assembly on certain 2015 model year Cadillac Escalade and Escalade ESV, Chevrolet Suburban and Tahoe, and GMC Yukon and Yukon XL vehicles equipped with a power liftgate (TB5/TC2). The power liftgate on these vehicles may have been built with liftgate struts that can lock up and cease to move. If the liftgate strut locks up, the customer may not be able to open or close the liftgate either electronically or manually. This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period. VEHICLES INVOLVED All involved vehicles are identified by VIN in the Global Warranty Management System – Investigate Vehicle History Application. Dealership technicians should always check this site to Page 2 January 2015 Bulletin No.: 14300A confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle’s base warranty should also be checked for vehicle eligibility. PART INFORMATION Parts required to complete this service update are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Part Number Description Quantity/Vehicle 23226162 ACTUATOR ASM-L/GATE PWR ASST (LH) 1 Obtain Locally #8 Self-tapping Screw (1-1/2 “ Long) 1 SERVICE PROCEDURE Warning: The liftgate actuator assembly can fail internally and separate upon removal. To avoid the possibility of personal injury or vehicle damage, perform the steps below before removing the liftgate actuator assembly from the vehicle. 1. Locally obtain one #8 self-tapping screw, 1-1/2 inches long. 2. Fully open the liftgate. 3825803 Page 3 January 2015 Bulletin No.: 14300A 3825800 Note: The screw will hold the strut together for removal. 3. Install the self-tapping screw any place in the 30 mm space (from the bottom of the smooth tube) between location 1 and 2. As reflected above, a location of 20 mm (approximately 3/4″) is ideal to secure the tubes. LIFTGATE ACTUATOR REPLACEMENT PROCEDURE 3981547 1. Remove the liftgate upper trim finish panel (1). Refer to Liftgate Upper Trim Finish Panel Replacement in SI. Page 4 January 2015 Bulletin No.: 14300A 3981549 Warning: When a lift gate hold open device is being removed or installed, provide alternate support to avoid the possibility of damage to the vehicle or personal injury. 2. Disconnect the left side electrical connector (circled in the graphic above) from the liftgate wiring harness connector (1). 3. Disconnect the pass through grommet (2). 3981551 4. Using a small flat blade screwdriver, or similar tool, release the actuator retainers/clips (1). Page 5 January 2015 Bulletin No.: 14300A 3981552 5. Remove the liftgate power assist actuator assembly (1) from the vehicle. 6. Install the new liftgate power assist actuator assembly. Ensure the retainer/clip is fully seated when the actuator rod is installed. 7. Reconnect the pass through grommet and the electrical connector. 8. Reinstall the liftgate upper trim finish panel. Refer to Liftgate Upper Trim Finish Panel Replacement in SI. Note: The Garage Height Calibration portion of the liftgate calibration is not necessary when replacing the liftgate power assist actuator. 9. Calibrate the power liftgate. Refer to Liftgate Calibration in SI. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise. Labor Code Description Labor Time Net Item 9100952 Replace Liftgate Power Assist Actuator (Includes Adding Screw to Old Part) 0.4 * * The amount identified in “Net Item” should represent the actual sum total of the current GMCCA Dealer net price for a #8 Self-tapping Screw (1-1/2 “ Long) needed to perform the required repairs, not to exceed $0.20 USD, $0.25 CAD, plus applicable Mark-Up or Landed Cost (for Export). DEALER PROGRAM RESPONSIBILITY Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle. M bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification GM CUSTOMER CARE AND AFTERSALES DCS3495 URGENT – DISTRIBUTE IMMEDIATELY Date: January 09, 2015 Subject: 14300A Service Update Power Liftgate Inoperable Revised Service Procedure and Part Information Models: 2015 Cadillac Escalade, Escalade ESV 2015 Chevrolet Suburban, Tahoe 2015 GMC Yukon, Yukon XL Equipped with Power Liftgate (TB5/TC2) To: All Cadillac, Chevrolet and GMC Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, and Warranty Administrator The Part Information, Service Procedure and Warranty Transaction Information sections of this bulletin have been revised. The Service Procedure now includes a Warning section and repair preparation steps. Please discard all copies of bulletin 14300. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
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Well done!! Took me 10 minutes to replace BOTH sides. Thank you.