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NHTSA ID Number: 10089589
Manufacturer Communication Number: 15797
Summary
15797 – CUSTOMER SATISFACTION PROGRAM. CERTAIN VEHICLES MAY HAVE A CONDITION IN WHICH THE BODY SEALER WAS APPLIED OFF LOCATION ON THE VERTICAL SEAM BELOW THE RIGHT HAND TAIL LAMP. THE CUSTOMER MAY NOTICE WATER LEAKING INTO THE PASSENGER SIDE OF THE TRUNK BELOW THE TAIL LAMP IF THE CAR IS LEFT OUTSIDE DURING A HEAVY RAINSTORM OR, IN SOME CASES, DURING A CAR WASH. DEALERS ARE TO APPLY AUTOMOTIVE BODY SEALER TO THE RIGHT HAND OUTSIDE EDGE OF THE VERTICAL SEAM BELOW THE RIGHT HAND TAIL LAMP.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
CHEVROLET | CRUZE | 2016 |
Parts
Clear Seam Sealer | P10200 |
SEOCONTENT-START
Subject: | 15797 – Trunk Water Leak at Right Side Tail Lamp |
Models: | 2016 Chevrolet Cruze |
CONDITION
Certain 2016 model year Chevrolet Cruze vehicles may have a condition in which the body sealer was applied off location on the vertical seam below the right hand tail lamp. The customer may notice water leaking into the passenger side of the trunk below the tail lamp if the car is left outside during a heavy rainstorm or, in some cases, during a car wash.
Correction
Dealers are to apply automotive body sealer to the right hand outside edge of the vertical seam below the right hand tail lamp.
Parts Information
Part Number | Description | Quantity/ Vehicle |
P10200 | Clear Seam Sealer* (One 5oz. tube typically will service 10 vehicles.) (Kent Automotive) |
As Required |
* Contact Kent Automotive at 1-888-937-5368 or www.kent-automotive.com in the US. In Canada, contact Kent Automotive at 1-800-563-1717 or www.kent-automotive.ca.
Service Procedure
- Raise the vehicle.
- If required, clean any dirt or loose debris from the seam to be sealed.
- Using a general purpose adhesive cleaner, clean the area to be sealed.
Note: Fascia does not need to be removed for repair. Picture above is for reference.
- Wearing a glove, apply seam sealer to fingers and reach your arm between the rear fascia and the body on the RH side (passenger side). Apply the sealer to the RH side (outside edge) of the existing vertical sealer bead. Allow the sealer to cure per the manufacturer’s instructions.
- Lower the vehicle.
- Perform a water test to verify repair.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.
Labor
Code Description
Labor
Time
Net
Item
9101882 Apply Seam Sealer and Water Test 0.3 *
*Sealer needed to perform the required repairs, not to exceed $4.00 USD. ($5.50 CAD)
CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through November 30, 2017.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through November 30, 2017, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
November 2015
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2016 model year Chevrolet Cruze may have a condition in which the body sealer was applied off location on the vertical seam below the right hand tail lamp. You may notice water leaking into the passenger side of the trunk below the tail lamp if the car is left outside during a heavy rainstorm or, in some cases, during a car wash.
Your satisfaction with your 2016 Chevrolet Cruze is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will apply automotive body sealer to the right hand outside edge of the vertical seam below the right hand tail lamp. This service will be performed for you at no charge until November 30, 2017. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones
(TTY)
Chevrolet 1-800-222-1020 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Cruze provides you many miles of enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
15797
GM CUSTOMER CARE AND AFTERSALES
DCS3838
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 6, 2015
Subject: 15797 – Customer Satisfaction Program
Trunk Water Leak at Right Side Tail Lamp
Models: 2016 Chevrolet Cruze
To: All Chevrolet Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, and Warranty Administrator
General Motors is releasing Customer Satisfaction Program 15797 today. The total number of U.S. vehicles involved is approximately 221. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated November 10, 2015. A list of involved vehicles in dealer inventory is attached to this message.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available in the near future.
SEOCONTENT-END
Bulletin No.: 15797
Date: November 2015
https://www.nhtsa.gov/recalls?nhtsaId=10089589
https://static.nhtsa.gov/odi/tsbs/2015/SB-10089589-2280.pdf
To View or Download this Document Click Here
- Plug Any Void –– Easily patch large cracks with confidence when using this thick auto seam sealer. This single-component panel bond compound provides superior adhesion on bare, primed, or painted metal surfaces on your vehicle or RV
- Complete Kit –– Comes with nitrile gloves and an application tip to make the process seamless This joint and seam filler set comes with everything you need and more. The sealant is compatible with any standard caulking gun
- Permanently Fill Gaps –– Don't settle for a body panel adhesive sealant that doesn't hold up. Trust in a non-shrinking, non-cracking and low odor formula that stays remarkably flexible over time. Prevent leaks and debris from infiltrating your vehicle, and promote corrosion resistance
- Primer and Paint Ready –– Get your project ready for the road in just 24 hours. Smooth out and let the quick-curing seam sealant settle in for 45 minutes. Then you're ready to prime and paint the automotive body filler for a flawless finish that blends right in
- All-Weather Performance –– High heat and humidity are no match for this car sealant. Enhanced moisture curing properties ensure a durable hold for interior or exterior use. Use a urethane sealer that is worlds ahead of any solvent-based solutions
- For professional use only – not for retail sale
- Fast curing and skins over quickly—can be painted 60 minutes after application
- Can be used for all sealing and adhesive applications with a standard caulking gun in both vertical and horizontal joints
- Flexible, non-staining, and non-sagging product that will not crack or shrink
- Plug Any Void –– Easily patch large cracks with confidence when using this thick auto seam sealer. This single-component panel bond compound provides superior adhesion on bare, primed, or painted metal surfaces on your vehicle or RV
- 2 Pack Value & Complete Kit - Comes with nitrile gloves and an application tip to make the process seamless This joint and seam filler set comes with everything you need and more. The sealant is compatible with any standard caulking gun
- Permanently Fill Gaps - Don't settle for a body panel adhesive sealant that doesn't hold up. Trust in a non-shrinking, non-cracking and low odor formula that stays remarkably flexible over time. Prevent leaks and debris from infiltrating your vehicle, and promote corrosion resistance
- Primer and Paint Ready - Get your project ready for the road in just 24 hours. Smooth out and let the quick-curing seam sealant settle in for 45 minutes. Then you're ready to prime and paint the automotive body filler for a flawless finish that blends right in
- All-Weather Performance - High heat and humidity are no match for this car sealant. Enhanced moisture curing properties ensure a durable hold for interior or exterior use. Use a urethane sealer that is worlds ahead of any solvent-based solutions
- SINGLE COMPONENT FORMULA: Adheres well to bare metal, primed metal and painted surfaces
- MOISTURE CURING PROPERTY: Provides excellent performance in high heat and humidity environments
- NON-SHRINKING, NON-CRACKING: Remains flexible and offers superior results to solvent-based sealers
- QUICK PAINTABILITY: Allows painting after 30-45 minutes
- THICK CONSISTENCY: Fills large voids and can be smoothed to a featheredge or brushed
- EASY APPLICATIONS: Brushable and paintable consistency
- HIGH ADHESION: Works on both bare metal and painted surfaces
- FAST SKINNING: Starts in about 10 to 15 minutes
- STAYS IN PLACE: Less likely to drip, sag or run out of gaps being sealed
- NON-STAINING: For all-purpose autobody joint and seam sealing
- Brushable Seam Sealer is fast drying and designed exclusively for automotive uses.
- This product remains flexible and will not crack, harden, sink or sag.
- Brushable Seam Sealer is easily applied with a brush and holds a perfect brush mark to match that O.E.M. seam.
- It provides excellent adhesion, seals cracks, crevices, body seams and is ideal for use on all lap and flange seams and joints.
- Brushable Seam Sealer is paintable in 30 to 60 minutes and comes in a light gray color.
- HIGH-PERFORMANCE: Two-part epoxy seals vertical and horizontal seams to match OEM seals
- METERED MIXING: Dual syringe cartridge eliminates the difficulty and mess of manual mixing
- NON-FLOWING: Heavy-bodied formula allows easy tooling for matching OEM seam sealer appearances
- QUICK CURE: Non-sag property aids during vertical applications
- SELF-MIXES: Makes a perfect formulation every time without mess
- Seal seams and permanently repair holes in tents, tarps, awnings, rainflys and camping gear like Thermarest sleeping pads
- Treat up to up to 12’ of seams (1 oz) or repair torn outdoor fabrics with an adhesive that cures into a flexible rubber seal; also available in an 8 oz tube
- Waterproof gear with a sealant that flexes with fabric and bonds to nylon, polyester, canvas, leather and vinyl
- Apply it to repair or re-proof gear without worrying about the seal peeling or cracking; includes two applicator brushes
- Packaging may vary
- Seal up to 60 ft of seams on tents, tarps and awnings with this water-based seam sealant; cures in 2 hours at room temperature
- Use it on various outdoor fabrics including nylon, polyester, and canvas; previously known as Seam Sure
- Apply this long-lasting seal that is nearly invisible and flexes with fabric; available in 2 fl oz bottle
- Treat gear using the included applicator brush to make application quick and easy
- Packaging may vary
- Vehicle Body Repair: Automotive Seam Sealer for all-purpose auto body gap filling,joint and seam sealing.Protect your vehicle from rust and corrosion with these automotive seam sealers.Ideal for car ,truck, boat, RVs.
- High Adhesive & Durable - designed this urethane sealer for a range of materials, including bare metal or painted surfaces.
- Don't Shrink and Crack - low odor single component formula auto seam sealer provides flexible,non-staining, and non-sagging.
- Easy to Use - Fast cure time.You can paint over the undercoating . For best results, allow 24 hours and scuff before painting.
- Water and Corrosion Proof - Use interior or exterior to prevent weather from eroding your car.Service Temperature -40 to 170 °F (-40 to 77 °C).High heat performance.
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