Trunk Water Leak at Right Side Tail Lamp – 2016 Chevrolet Cruze

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CONDITION

Certain 2016 model year Chevrolet Cruze vehicles may have a condition in which the body sealer was applied off location on the vertical seam below the right hand tail lamp. The customer may notice water leaking into the passenger side of the trunk below the tail lamp if the car is left outside during a heavy rainstorm or, in some cases, during a car wash.

Correction

Dealers are to apply automotive body sealer to the right hand outside edge of the vertical seam below the right hand tail lamp.

Parts Information

* Contact Kent Automotive at 1-888-937-5368 or www.kent-automotive.com in the US. In Canada, contact Kent Automotive at 1-800-563-1717 or www.kent-automotive.ca.

Service Procedure

1. Raise the vehicle.
2. If required, clean any dirt or loose debris from the seam to be sealed.
3. Using a general purpose adhesive cleaner, clean the area to be sealed.

Note: Fascia does not need to be removed for repair. Picture above is for reference.

4. Wearing a glove, apply seam sealer to fingers and reach your arm between the rear fascia and the body on the RH side (passenger side). Apply the sealer to the RH side (outside edge) of the existing vertical sealer bead. Allow the sealer to cure per the manufacturer’s instructions.
5. Lower the vehicle.
6. Perform a water test to verify repair.

COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.
Labor
Code Description
Labor
Time
Net
Item
9101882 Apply Seam Sealer and Water Test 0.3 *
*Sealer needed to perform the required repairs, not to exceed $4.00 USD. ($5.50 CAD)
CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through November 30, 2017.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through November 30, 2017, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

November 2015
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2016 model year Chevrolet Cruze may have a condition in which the body sealer was applied off location on the vertical seam below the right hand tail lamp. You may notice water leaking into the passenger side of the trunk below the tail lamp if the car is left outside during a heavy rainstorm or, in some cases, during a car wash.
Your satisfaction with your 2016 Chevrolet Cruze is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will apply automotive body sealer to the right hand outside edge of the vertical seam below the right hand tail lamp. This service will be performed for you at no charge until November 30, 2017. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones
(TTY)
Chevrolet 1-800-222-1020 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Cruze provides you many miles of enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
15797
GM CUSTOMER CARE AND AFTERSALES
DCS3838
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 6, 2015
Subject: 15797 – Customer Satisfaction Program
Trunk Water Leak at Right Side Tail Lamp
Models: 2016 Chevrolet Cruze
To: All Chevrolet Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, New Vehicle Sales Manager, and Warranty Administrator
General Motors is releasing Customer Satisfaction Program 15797 today. The total number of U.S. vehicles involved is approximately 221. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated November 10, 2015. A list of involved vehicles in dealer inventory is attached to this message.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available in the near future.

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