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NHTSA ID Number: 10058785
Manufacturer Communication Number: PB-15155
Summary
CHEVROLET/GMC/CADILLAC: TSB HAS AN OWNER’S NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. WATER IS LEAKING ON TO ROOF MOUNTED ANTENNA AND IS PREVENTING ONSTAR SYSTEM TO DETERMINE LOCATION OF VEHICLE BY DISABLING COMPASS, XM RADIO SYSTEM, NAVIGATION. MODEL 2015 ESCALADE, ESCALADE ESV, SILVERADO CREW CAB, SUBURBAN, TAHOE, SIERRA CREW CAB, YUKON, YUKON XL.
Parts
| ANTENNA, HIGH FREQUENCY | 1 | 23258456 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258457 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258441  |
| ANTENNA, HIGH FREQUENCY | 1 | 23258458 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258442 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258459 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258443 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258460 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258444 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258445 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258461 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258446 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258462 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258447 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258463 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258448 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258464 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258465 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258449 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258466 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258467 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258468 |
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CADILLAC | ESCALADE | 2015 |
| CADILLAC | ESCALADE ESV | 2015 |
| CHEVROLET | SILVERADO | 2015 |
| CHEVROLET | SUBURBAN | 2015 |
| CHEVROLET | TAHOE | 2015 |
| GMC | SIERRA | 2015 |
| GMC | YUKON | 2015 |
SEOCONTENT-START
Bulletin No.: 15155
Date: August 2015
| Subject: | Loss of GPS, OnStar and XM Antenna Functions |
| Models: | 2015 Cadillac Escalade, Escalade ESV |
| 2015 Chevrolet Silverado Crew Cab, Suburban, Tahoe | |
| 2015 GMC Sierra Crew Cab, Yukon, Yukon XL |
THIS PROGRAM IS IN EFFECT UNTIL AUGUST 24, 2017.
Condition
Certain 2015 model year Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Silverado Crew Cab, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra Crew Cab, GMC Yukon, and GMC Yukon XL vehicles may have a condition that can allow water to leak into the vehicle’s roof-mounted antenna. This condition could prevent the vehicle’s OnStar system from accurately determining the vehicle’s location; disable the vehicle’s compass, navigation, and XM radio systems; illuminate the vehicle’s red OnStar LED indicator; and allow water into the interior passenger compartment.
Correction
Dealers are to replace the OnStar antenna.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. This part will be on Order Writing control initially and all DRO’s (Daily Replenishment Orders) will cancel. Dealers can place orders CSO (Customer Special Order). In emergency situations, a dealer should place a SPAC case and the orders will be processed in the order received.
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which High Frequency Antenna to order.
| Description | Quantity/ Vehicle |
Part Number |
| ANTENNA, HIGH FREQUENCY | 1 | 23258456 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258457 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258441 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258458 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258442 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258459 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258443 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258460 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258444 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258445 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258461 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258446 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258462 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258447 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258463 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258448 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258464 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258465 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258449 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258466 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258467 |
| ANTENNA, HIGH FREQUENCY | 1 | 23258468 |
Service Procedure
- Remove the High Frequency Antenna. Refer to High Frequency Antenna Replacement in SI.
- Install the High Frequency Antenna. Refer to High Frequency Antenna Replacement in SI.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.
| Labor Code | Description | Labor Time | Net Item |
| 9101656 | Replace High Frequency Antenna | 1.2 | N/A |
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31 2017.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through August 31 2017, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
August 2015
Dear General Motors Customer:
This notice applies to your vehicle, VIN: _________________________
We have learned that your 2015 model year Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Silverado Crew Cab, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra Crew Cab, GMC Yukon, or GMC Yukon XL vehicle may have a condition that can allow water to leak into the vehicle’s roof-mounted antenna. This condition could prevent the vehicle’s OnStar system from accurately determining the vehicle’s location; disable the vehicle’s compass, navigation, and XM radio systems; illuminate the vehicle’s red OnStar LED indicator; and allow water into the interior passenger compartment.
Your satisfaction with your vehicle is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the OnStar antenna. This service will be performed for you at no charge until August 31, 2017. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
| Cadillac | 1-800-458-8006 | 1-800-833-2622 |
| Chevrolet | 1-800-222-1020 | 1-800-833-2438 |
| GMC | 1-800-462-8782 | 1-888-889-2438 |
| Guam | 65-6267-1752 | |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
15155
15155
August 2015
https://www.nhtsa.gov/recalls?nhtsaId=10058785
https://static.nhtsa.gov/odi/tsbs/2015/SB-10058785-9942.pdf
To View or Download this Document Click Here
https://static.nhtsa.gov/odi/tsbs/2015/CSC-10058785-9942.pdf
To View or Download this Document Click Here
- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- GM regularly updates production and service part designs to integrate new materials and technologies
- Radio replacement interface
- Retains chime function
- Outputs for navigation radio functions
- Interface can be quickly updated if needed from PAC website using PAC-UP USB adapter
- RadioPro5 interface for 2014 Chevrolet Silverado 1500 & 2014 GMC Sierra 1500 with 29-bit GM LAN V2 databus with 20-pin & 16-pin harnesses
- GM Factory Integration Interface OnStar & Chime Retention Module
- For 2000-up Select GM vehicles
- Designed to retain Onstar and warning chimes that are normally lost when OEM radio is removed
- Provides a 12 volt accessory output for aftermarket radio operation
- Reverse output to make installing an aftermarket navigation radio simple
- 【Applicable Car Models】8" Double din car stereo for Chevy Silverado 1500HD 2500HD 3500HD (2007-2013)(Second Generation); For Chevy Avalanche (2007-2011); For Chevy Express Van (2008-2011); For Chevy Impala(2006-2012); For Chevy Tahoe (2007-2014); For Chevy Equinox (2005-2009) (First Generation); For Chevy Suburban (2007-2014); For GMC Acadia (2007-2012); For GMC Savana (2008-2013);For GMC Sierra (2007-2011); For GMC Yukon (2007-2013);For Buick Enclave (2008-2012).
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- 【GPS Navigation & HD Backup Camera】Dual navigation system that supports offline and online maps. you can download free worldwide maps in Herewego to get the latest road conditions. Come with HD backup camera, displays HD image when parking. (Note: We have equipped this car stereo with the latest HD rearview camera, it may not be compatible with some models, if the camera does not work, please contact us, we will send you a replacement camera)
- 【Gorgeous IPS Display & UI Themes】8-inch IPS touch screen with 1280 * 720 HD resolution display provides you with true-to-life colors from any angle. The GMC car stereo built-in 6 sets of UI themes. You could switch different styles of screen themes according to your preferences, just like owning another brand new car stereo.
- 【Powerful Functions】Car radio for Chevrolet/Chevy/GMC/Buick with Android 12 system, equipped with Quad Core CPU, 2GB RAM+32GB ROM provides a smooth and responsive user experience. Support CarPlay, Android Auto, GPS navigation, Bluetooth, FM radio, EQ Settings, WiFi Connection, Backup Camera, USB, multi-format music player, 1080p video player, video and audio output, external microphone, steering wheel control.
- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs.Fit Type: Vehicle Specific
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles)
- Retains rear seat audio controls;Retains factory BOSE audio systems
- Retains factory features in select GM LAN 29 Bit vehicles while functioning with an aftermarket radio. Retains factory front and back park assist system. Retains chime functions.
- Pre-programmed to retain factory Steering Wheel Controls. Provides Factory Rear Seat Entertainment Activation. Requires Cable #CRUX2333A (sold separately).
- iPhone Voice Recognition (VR) feature from SWC on Kenwood, Pioneer, Alpine and JVC radios. Supports Pick Up/End Call, Pick Up and Toggle between 1st and 2nd Incoming call, AVRCP Track, Seek.
- Includes Double DIN Radio Replacement Dash Kit. EIA color coded wiring for easy installation.
- Retains Factory OnStar
- Retains Factory Warning Chimes
- Retains Steering Wheel Controls via built-in pre-programmed interface
- Works with Standard Bose, Premium Bose (Y91) amplified and non-amplified systems
- For 2006-2014 models (GM LAN 29-Bit)
Last update on 2024-03-29 / Affiliate links / Images from Amazon Product Advertising API
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I just went thru this same issue with my 2016 Suburban. The dealer acknowledged the problem but said GM only replaces the 2015’s. I went thru the proper hoops with Customer Care. Wasted 10 days. Truly like GM vehicles but customer loyalty means everything to me. I’m done with Government Motors. But not before I exhaust all legal possibilities first.
I have the same issue. My GPS failed while the Silverado was still under warranty. The dealer corrected the problem for no charge…. BUT several months late it acted up again and now they want over $600.00 to fix it. I’m so disgusted with GM and how they fail to correct factory errors. I will not, under any circumstance, ever purchase another GM product.
I have a 2016 ESCALADE doing the exact same thing. I bought it last week and it was working fine as far as I could tell. Then yesterday we got a hard rain all day long and then this morning NO XM radio and my GPS has me located in the middle of somewhere I have never been, i then contacted onstar to see if they could locate me and they said they could not make a connection with my vehicle. Then when I googled the issue I got this page. Why is this not extended to 2016 why did they not fix this issue when it happened in 2015.
I never received the letter this references, and now I am supposed to pay $450 to have it fixed so I can have navigation again…BS! I will add this to the laundry list of issues I have had with my Tahoe. I will DEFINITELY file a complaint as mentioned in a previous comment, and I will also contact GM because this is not the 1st issue I have had with the vehicle nor the 1st time I have had to contact them about the vehicle.
1. 10/1/18: Called GM Customer Service No help. Created Complaint # 8-4680994969
2. 10/2/18: Took car to dealership, quoted amount for repair. Recommend we call GM Customer Service: 1-866-522-9559. They recommended we call Federal Government Recall Line.
3. 10/3/18: Called Federal Government Recall Line 1-888-327-4236. They have initiated a complaint in the office of investigation. Complaint # 11133087. You can look it up on NHTSA.gov in 72 hours. It is terrible for GM not to take care of it’s people when they know this is a problem. People should inundate the complaint line with complaints if they are experiencing the same issue.
I just paid over $500 ($167 part plus $350 labor) to fix this exact problem on my 2015 Yukom XL Denali then I found this. I think it’s absolutely disgusting that GM wouldn’t fix this knowing it’s an ongoing issue.
It appears I have the same issue with my 2015 Surburban antenna. I am at a $350 plus labor charge, having to replace it with a new one.
It is defective. Period. And I think GM should extend the free replacement date. Oddly enough, I was in for a service being done to replace a faulty air bag when the faulty antenna was discovered. Ok GM… where’s the integrity?
Why was I not notified by mail about the antennae leak problem, now mine leaks and they want $350.00 to fix it.
“have a condition that can allow water to leak into the vehicle’s roof-mounted antenna.” This is happening to my 2014 Chevrolet Silverado, I have water leakage thru my headliner as stated -“allow water into the interior passenger compartment.” Why wasn’t this also covered for 2014 models? I can see the water goes thru the grommet under the Onstar antenna. I am having to pay for a factory defect at the dealer now. I purchased the vehicle in the last year (used). The dealer said they did not fix this on the lot as it wasn’t a 2015 model. But it is the same problem with my 2014.
This was already completed on this vehicle by the dealer.