“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10089893
Manufacturer Communication Number: 15114
Summary
15114 – SPECIAL COVERAGE. ON SOME 2010-2012 MODEL YEAR CHEVROLET SILVERADO HD AND GMC SIERRA HD OR 2011-2012 CHEVROLET EXPRESS AND GMC SIERRA HD VEHICLES EQUIPPED WITH A 6.6L DURAMAX DIESEL ENGINE (RPO LML, LGH) THE MALFUNCTION INDICATOR LAMP (MIL) MAY ILLUMINATE DUE TO A CONDITION WITH THE GLOW PLUGS. WHEN DIAGNOSED, REPLACEMENT OF ONE OF THE ENGINES GLOW PLUGS MAY BE REQUIRED. NO DRIVABILITY ISSUES ARE GENERALLY ASSOCIATED WITH THIS ISSUE, BUT HARDER STARTING IN COLD AMBIENT TEMPERATURES MAY BE NOTED. DEALERS ARE TO REPLACE THE AFFECTED GLOW PLUG.
19 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | EXPRESS | 2010-2012 |
CHEVROLET | SILVERADO 1500 | 2011-2012 |
CHEVROLET | SILVERADO 2500 | 2011-2012 |
CHEVROLET | SILVERADO 3500 | 2011-2012 |
GMC | SANANA | 2010 |
GMC | SAVANA | 2010-2012 |
GMC | SIERRA 1500 | 2011-2012 |
GMC | SIERRA 2500 | 2011-2012 |
GMC | SIERRA 3500 | 2011-2012 |
Parts
Description | Quantity/ Vehicle |
Part Number |
Glow Plug | 1 (as req’d) | 12639701 |
SEOCONTENT-START
Bulletin No.: 15114
Date: July 2015
Subject: | 15114 – Special Coverage Adjustment – MIL Lamp On / Glow Plug Heater Inoperative |
Models: | 2010-2012 Chevrolet Express |
2011-2012 Chevrolet Silverado HD | |
2010-2012 GMC Savana | |
2011-2012 GMC Sierra HD | |
Equipped with 6.6L Duramax Diesel Engine (RPO LML, LGH) |
Condition
On some 2010-2012 model year Chevrolet Silverado HD and GMC Sierra HD or 2011-2012 Chevrolet Express and GMC Sierra HD vehicles equipped with a 6.6L Duramax Diesel engine (RPO LML, LGH) the malfunction indicator lamp (MIL) may illuminate due to a condition with the glow plugs. When diagnosed, replacement of one of the engines glow plugs may be required. No drivability issues are generally associated with this issue, but harder starting in cold ambient temperatures may be noted.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the affected glow plug. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after July 8, 2015, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to July 8, 2015, must be submitted to the Service Contract provider.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Part Number | Description | Quantity/ Vehicle |
12639701 | Glow Plug | 1 (as req’d) |
Service Procedure
Using a scan tool, verify that a glow plug requires replacement. Refer to the appropriate diagnostic information in SI.
- If a glow plug does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
- If a glow plug requires replacement, discard the glow plug and replace it with a new one. Refer to Glow Plug Replacement – Bank 1 or Glow Plug Replacement – Bank 2 in SI.
Customer Reimbursement – For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by July 31, 2016, unless otherwise specified by state law. If this is not convenient for the customer, the customer may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
Customer Reimbursement – For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2016. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
— Proof of ownership at time of repair.
— Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
Courtesy Transportation – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise.
For Use With Vehicles Still Covered Under Applicable New Vehicle Limited Warranties | |||
Labor Code | Description | Labor Time | Net Item |
4029929 | Engine Malfunction Indicator Lamp (MIL) Active – Customer Concern Not Duplicated (CCND) | 0.1-0.3 | N/A |
4020350 | Glow Plug Replacement | N/A | |
One Side (Chevrolet Express or GMC Savana) | 1.2 | ||
Both Sides (Chevrolet Express or GMC Savana) | 1.6 | ||
Bank 1 (Chevrolet Silverado or GMC Sierra) | 0.8 | ||
Bank 2 (Chevrolet Silverado or GMC Sierra) | 0.6 |
Note: For reimbursements on vehicles covered under warranty, refer to the Policies and Procedures Manual.
For Use With Vehicles No Longer Covered Under Applicable New Vehicle Limited Warranties | |||
Labor Code | Description | Labor Time | Net Item |
9900195 | Glow Plug Does Not Require Replacement — No Further Action Required | 0.1-0.3 | N/A |
9900196 | Glow Plug Replacement | ||
Chevrolet Express or GMC Savana Bank 1 or Bank 2 | 1.2 | N/A | |
Chevrolet Express or GMC Savana Bank 1 and Bank 2 | 1.6 | N/A | |
Chevrolet Silverado or GMC Sierra Bank 1 | 0.8 | N/A | |
Chevrolet Silverado or GMC Sierra Bank 2 | 0.6 | N/A | |
Chevrolet Silverado or GMC Sierra Bank 1 and Bank 2 | 1.3 | N/A | |
9900197 | Customer Reimbursement Approved | 0.2 | ** |
9900198 | Customer Reimbursement Denied – For US dealers only | 0.1 | N/A |
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.
** The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin – actual divisional letter may vary slightly).
July 2015
Dear General Motors Customer:
This notice applies to your vehicle, VIN: _____________________________________
As the owner of a 2010-2012 model year Chevrolet Silverado HD and GMC Sierra HD and 2011-2012 Chevrolet Express or GMC Sierra HD vehicles equipped with a 6.6L Duramax Diesel engine (RPO LML, LGH) your satisfaction with our product is very important to us.
This letter is intended to make you aware that on some 2010-2012 model year Chevrolet Silverado HD and GMC Sierra HD and 2011-2012 Chevrolet Express or GMC Sierra HD vehicles equipped with a 6.6L Duramax Diesel engine, the malfunction indicator lamp (MIL) may illuminate. When diagnosed, replacement of one of the engine glow plugs may be indicated. No drivability issues are generally associated with this issue, but harder starting in cold ambient temperatures may be noted
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010-2012 model year Chevrolet Silverado, Chevrolet Express, GMC Sierra, or Savana, within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division | Number | Text Telephones (TTY) |
Chevrolet | 1-800-222-1020 | 1-800-833-2438 |
GMC | 1-800-462-8782 | 1-888-889-2438 |
Puerto Rico – English | 1-800-496-9992 | |
Puerto Rico – Español | 1-800-496-9993 | |
Virgin Islands | 1-800-496-9994 |
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
15114
SEOCONTENT-END
Bulletin No.: 15114
Date: July 2015
https://www.nhtsa.gov/recalls?nhtsaId=10089893
https://static.nhtsa.gov/odi/tsbs/2015/SB-10089893-2280.pdf
To View or Download this Document Click Here
Bulletin No.: 15114
Date: July 2015
https://www.nhtsa.gov/recalls?nhtsaId=10058758
https://static.nhtsa.gov/odi/tsbs/2015/SB-10058758-5084.pdf
To View or Download this Document Click Here
Bulletin No.: 15114
July 2015
https://www.nhtsa.gov/recalls?nhtsaId=10058758
https://static.nhtsa.gov/odi/tsbs/2015/CSC-10058758-5084.pdf
“This site contains affiliate links for which OEMDTC may be compensated” |
- Blue Def DEF002-2PK Diesel Exhaust Fluid, 2.5 Gallon, 2 Pack
- Prime Guard DEF is a safe, environmentally friendly solution for Selective Catalytic Reduction
- Designed to fit DEF ports
- No-mess splash guard
- Speed channels for quick pouring
- To prevent contamination, clean before each use
- Wide basin for clean no mess pouring
- Diesel Exhaust Fluid is sprayed into the diesel exhaust streams of diesel engines to lower the concentration of nitrogen oxide, NOx, in emissions
- Engineered for use in Selective Catalytic Reduction (SCR) systems on diesel engines, BlueDEF diesel exhaust fluid is comprised of a high-purity synthetic urea and deionized water mixture that improves emissions and fuel economy
- When injected into the exhaust stream with a specialized dosing module, BlueDEF's water vaporzies, leaving ammonia molecules en route to the catalytic converter; once there, it converts NOx molecules into harmless nitrogen and water vapor - making for cleaner emissions
- To ensure Selective Catalytic Reduction (SCR) performance, diesel exhaust fluids must adhere to the ISO 22241 standards
- Diesel Exhaust Fluid (DEF) is made with 32.5% urea, (NH2)2CO, and 67.5% deionized water. Diesel Exhaust Fluid (DEF) is non-toxic and safe to handle, but it can corrode some metals, so it must be stored and transported carefully
- ENGINEERED: For use in Selective Catalytic Reduction (SCR) systems on diesel engines
- EFFICIENCY: BlueDEF diesel exhaust fluid is key to helping improve fuel economy by up to five percent
- PROTECTION: Diesel exhaust fluid is non-toxic and safe to handle
- QUALITY: Stable, colorless and odorless, and also meets ISO Standards 22241 for purity and composition
- EFFORTLESS: Easily Inject the fluid into your exhaust stream with a specialized dosing module
- Ensures that your diesel engine operates at its best fuel efficiency by reducing NOx emissions. Helps to maintain optimum fuel economy and reduces fuel consumption
- By reducing NOx emissions, this fluid helps to protect the Selective Catalytic Reduction (SCR) system from damage, which can lead to costly repairs
- Helps to sustain the life of your SCR system by reducing deposits and buildup that can lead to clogging or malfunctioning of the system
- Compatible with all diesel SCR systems, a versatile choice for a wide range of diesel engine users. Used in heavy-duty trucks, buses, and other diesel-powered vehicles
- Meets or exceed the strictest OEM standards for quality and performance. Conforms to the ISO-22241-1 specification for DEF. An American Petroleum Institute (API) certified diesel exhaust fluid
- Meets GM Original Equipment specifications to be approved for use in GM vehicles as well as in non-GM diesel vehicles that have an SCR (Selective Catalytic Reduction) system to meet regulated NOx emissions (Based on EPA certification testing. Your actual emissions will vary based on several factors including temperature, terrain, and driving conditions).
- High quality formula is made from high purity urea and deionized water.
- Meets API regulations and ISO 22241 standard for purity and concentration
- Nozzles sold separately
Last update on 2024-03-04 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.