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NHTSA ID Number: 10058724
Manufacturer Communication Number: SC-14653
Summary
GMC/CHEVROLET: TSB CONTAINS AN OWNER’S NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. SOME TRUCKS WILL EXPERIENCE ILLUMINATION OF MALFUNCTION INDICATOR LIGHT (MIL) DUE TO INDIRECT FUEL INJECTOR WILL HAVE LOW FLOW OR BE STUCK IN CLOSED POSITION. MODEL 2010-2014 EXPRESS, SAVANA, 2011-2014 SIERRA HD, SILVERADO HD.
12 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | EXPRESS | 2010-2014 |
CHEVROLET | SILVERADO | 9999 |
GMC | SAVANA | 2010-2014 |
GMC | SIERRA | 9999 |
Parts
Indirect Fuel Injector | 1 | 12661071 |
SEOCONTENT-START
#14653: Special Coverage Adjustment – Indirect Fuel Injector Replacement – (Jun 15, 2015)
Subject: | 14653 – Special Coverage Adjustment — Indirect Fuel Injector Replacement |
Models: | 2010-2014 Chevrolet Express |
2011-2014 Chevrolet Silverado HD | |
2010-2014 GMC Savana | |
2011-2014 GMC Sierra HD | |
Equipped with 6.6L Engine (RPO LML or LGH) |
Condition
Some 2010-2014 model year Chevrolet Express, 2011-2014 model year Chevrolet Silverado HD, 2010-2014 model year GMC Savana and 2011-2014 model year GMC Sierra HD vehicles equipped with a 6.6L Engine (RPO LML or LGH), may have a condition where the indirect fuel injector can become stuck in the closed position or can have low flow. This condition could result in the illumination of the malfunction indicator light (MIL).
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the indirect fuel injector as necessary with an improved service part. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June 15, 2015, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to June 15, 2015, must be submitted to the Service Contract provider.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCCA).
Part Number | Description | Quantity/ Vehicle |
12661071 | Indirect Fuel Injector | 1 |
Service Procedure
Special Tools
CH-49736 Hydrocarbon Injector Quick Connect Release Tool
Verify that the indirect fuel injector requires replacement. Refer to the appropriate diagnostic information in SI.
- If the indirect fuel injector does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
- If the indirect fuel injector requires replacement, discard the indirect fuel injector and replace it with a new one. Refer to Indirect Fuel Injector Replacement in SI.
Customer Reimbursement – For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by July 31, 2016, unless otherwise specified by state law. If this is not convenient for the customer, the customer may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
Customer Reimbursement – For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2016. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.
Courtesy Transportation – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise.
For Use With Vehicles Still Covered Under Applicable New Vehicle Limited Warranties | |||
---|---|---|---|
Labor Code | Description | Labor Time | Net Item |
4022230 | Indirect Fuel Injector Replacement | N/A | |
Chevrolet Silverado and GMC Sierra | 0.9 | ||
Chevrolet Express and GMC Savana | 1.1 | ||
ADD: Diagnosis Time | 0.3 |
For Use With Vehicles No Longer Covered Under Applicable New Vehicle Limited Warranties | |||
---|---|---|---|
Labor Code | Description | Labor Time | Net Item |
9900164 | Indirect Fuel Injector Replacement | N/A | |
Chevrolet Silverado and GMC Sierra | 0.9 | ||
Chevrolet Express and GMC Savana | 1.1 | ||
ADD: Diagnosis Time | 0.3 | ||
9900165 | Customer Reimbursement Approved | 0.2 | * |
9900166 | Customer Reimbursement Denied – For US dealers only | 0.1 | N/A |
Note: To avoid having to “H” route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.
* The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin – actual divisional letter may vary slightly
July 2015
Dear General Motors Customer:
This notice applies to your vehicle, VIN: _____________________________________
As the owner of a 2010-2014 model year Chevrolet Express or 2011-2014 model year Chevrolet Silverado HD or 2010-2014 model year GMC Savana or 2011-2014 model year GMC Sierra HD vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2010-2014 model year Chevrolet Express or 2011-2014 model year Chevrolet Silverado HD or 2010-2014 model year GMC Savana or 2011-2014 model year GMC Sierra HD vehicles may have a condition where the indirect fuel injector can become stuck in the closed position or can have low flow.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division | Number | Text Telephones (TTY) |
Chevrolet | 1-800-222-1020 | 1-800-833-2438 |
GMC | 1-800-462-8782 | 1-888-889-2438 |
Guam | 65-6267-1752 | |
Puerto Rico – English | 1-800-496-9992 | |
Puerto Rico – Español | 1-800-496-9993 | |
Virgin Islands | 1-800-496-9994 |
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
Enclosure
14653
SEOCONTENT-END
Bulletin No.: 14653
Date: June 2015
https://www.nhtsa.gov/recalls?nhtsaId=10058724
https://static.nhtsa.gov/odi/tsbs/2015/SB-10058724-2406.pdf
To View or Download this Document Click Here
https://static.nhtsa.gov/odi/tsbs/2015/CSC-10058724-2406.pdf
To View or Download this Document Click Here
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