N222393410 Half Shaft Separation From Transmission – 2023 Cadillac XT5 & GMC Acadia

February 2, 2023 NHTSA CAMPAIGN NUMBER: 23V043000

Half-Shaft May Separate from Transmission

Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.

 

NHTSA Campaign Number: 23V043

Manufacturer General Motors, LLC

Components POWER TRAIN

Potential Number of Units Affected 10

 

Summary

General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.

 

Remedy

Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N222393410.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in a small number of 2023 model year Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies in these vehicles may not conform to GM’s specifications for the connection between the half-shaft and the transmission. These half-shafts could separate from the transmission under certain load conditions. If the vehicle unexpectedly loses propulsion and/or mechanical park, there is increased risk of a crash or roll-away.

 

Correction

Dealers will replace passenger side half-shaft assemblies.

 

Parts

Quantity Part Name Part No.
1 Front Wheel Drive Half Shaft 84990739
1 Front Wheel Drive Shaft Nut 11612295

 


Frequently Asked Questions (FAQs) for Safety Recall N222393410
Half Shaft Separation From Transmission

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.

 

Q1) Which vehicles are involved?

General Motors has decided that a defect which relates to motor vehicle safety exists in a small number of 2023 model year Cadillac XT5 and GMC Acadia vehicles.

 

Q2) What is the issue or condition?

The right-front half-shaft assemblies in these vehicles may not conform to GM’s specifications for the connection between the half-shaft and the transmission.  These halfshafts could separate from the transmission under certain load conditions.

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?

None.

 

Q4) What is the remedy/repair?

Dealers will replace passenger side half-shaft assemblies.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

If the vehicle unexpectedly loses propulsion and/or mechanical park, there is increased risk of a crash or roll-away.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed? Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Chronology :

On December 13, 2022, a GM design engineer submitted a report to GM’s Speak Up for Safety (SUFS) program following notification from the supplier of a potential quality spill on right-front half-shafts produced for certain 2023 Cadillac XT5 and GMC Acadia vehicles. The supplier indicated that it may have used an incorrect cutting tool to machine a groove that seats the half-shaft’s retaining snap-ring, potentially resulting in a reduction in retention force of the half-shaft to the transmission.

GM opened a product investigation on December 16, 2022. GM’s investigator retrieved and reviewed field data and worked with the supplier to define the nature of the condition, its potential effects on half-shaft retention, and the affected population. Preliminary testing by the supplier indicated that the condition may reduce halfshaft retention substantially below the performance of half-shafts that were correctly manufactured, and in some cases below GM’s minimum retention targets. No field incidents were identified that related to this condition.

On January 26, 2023, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall for vehicles that received suspect passenger side half-shaft assemblies.

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
CADILLAC XT5 2023
GMC ACADIA 2023

 


6 Associated Documents

Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N222393410 Half Shaft Separation From Transmission

RMISC-23V043-5089.pdf 98.602KB

RMISC-23V043-5089

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re N222393410 – Safety Recall Half Shaft Separation from Transmission

RCMN-23V043-8153.pdf 10.898KB

RCMN-23V043-8153

 


Recall Acknowledgement

RCAK-23V043-2188.pdf 645.264KB

RCAK-23V043-2188

 


Remedy Instructions and TSB

RCRIT-23V043-0341.pdf 136.675KB

RCRIT-23V043-0341

 


Defect Notice 573 Report

RCLRPT-23V043-5517.PDF 215.33KB

RCLRPT-23V043-5517

 


ISSUED Owner Notification Letter(Part 577)

RCONL-23V043-0555.pdf 102.282KB

RCONL-23V043-0555

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V043&docType=RCL

 


 

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  • Heavy Steel Slide Hammer: The slide hammer and the VC join fork is made of heavy duty steel, which can withstand huge pressure without deformation, is not easy to break. slide hammers are heavier and larger than normal ones, hammer weight is 10.5 lb, is twice the average slide hammer, so the generated pulling force is also twice of a normal slide hammer, the length is 19.5 inches, so it can generate greater pulling force and work easier.
  • Efficient Slide Hammer: The overall ergonomic design of the slide hammer, the handle is curved, the surface is large, and it is more comfortable to use. Use this universal joint slide hammer to work more efficiently.
  • Wih 63mm 48mm Joint Fork: Our kit include opening 63mm and 48mm cv joint fork removing adapter, the CV Joint Fork is be threaded internally, and the Slide Hammer stick is threaded externally. the joint fork could fit on the slide hammer stick, 63mm and 48mm are suitable for most vehicle models and have a wide range of uses.
  • Packing List: 1 heavy duty slide hammer; 1 opening 63mm cv joint fork; 1 opening 48mm cv joint fork; 1 manual puller; 2pc 16mm nut. this kit have everthing you need to remove CV axle or half shaft. We offer 12 months warranty, any questions, please feel free to contact us.
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  • Combinnation Kit : This kit include: 1 heavy duty slide hammer; 1 opening 63mm cv joint fork; 1 opening 48mm cv joint fork; 1 steel wire joint puller; this kit have everthing you need to remove CV axle or half shaft, all the tools put in a plastic case, easy to carry, and we offer 12 months warranty, we will refund or replace, if the tool have any quality problem.

Last update on 2023-05-11 / Affiliate links / Images from Amazon Product Advertising API

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