NHTSA ID Number: 10222803
Manufacturer Communication Number: N222379820
Summary
Customer Satisfaction Program – Certain vehicles may have the Essential Operating and Safety Info Manual missing from the vehicle. Dealers are to place the Essential Operating and Safety Info Manual into the vehicle’s glovebox. Because this manual can be easily placed in the glovebox by the customer, and to reduce their inconvenience, manuals will be mailed to customers of record.
Condition
Certain 2023 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon and Yukon XL vehicles may have the Essential Operating and Safety Info Manual missing from the vehicle.
Correction
Dealers are to place the Essential Operating and Safety Info Manual into the vehicle’s glovebox. Because this manual can be easily placed in the glovebox by the customer, and to reduce their inconvenience, manuals will be mailed to customers of record.
Parts
| Quantity | Part Name | Part No. |
| 1 | Chevrolet Essential Operating and Safety Manual | WPC874 |
| 1 | GMC Essential Operating and Safety Manual | WPC875 |
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHEVROLET | SUBURBAN | 2023 |
| CHEVROLET | TAHOE | 2023 |
| GMC | YUKON | 2023 |
1 Associated Document
Manufacturer Communications
N222379820
Release Date: October 2022 Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10222803
- 🚙【2023 Upgraded Version of AL319/ AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel AL519, ML519, AL319, MS309. This Auel AL619 OBD2 scanner can scan ABS & SRS modules and supports Full 10 Modes of OBDII Functions with Enhanced Mode 6 on Worldwide Vehicles to read/ erase codes and turn off the MIL, reset ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and get your vehicle ready for the annual test.
- 🚙【Accurate ABS/SRS Diagnostic】If you accidentally trigger an ABS light or airbag light, AL619 can tell you what is making them on. AL619 scan tool can perform ABS/SRS diagnostic to get ABS/SRS codes to quickly locate the problem areas, replace bad parts or make repairs, clear the codes and turn off the warning lights. NOTE: ABS SRS Scan does NOT work on vehicles after 2015, and functions are not universal. Please send VIN number to 🚘auteldirect @ outlook. com🚘 to check compatibility.
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- 🌈【AIRBAG & SAS CALIBRATION RESET】 Reading the airbag faults when the light was on and help you to reset the error codes after solving the faults. Also runs calibration of the steering angle sensor,which permanently stores the current steering wheel position as straight-ahead in the sensor EEPROM. On successful calibration of the sensor, the fault is automatically cleared. 🚩🚩🚩NOTE: Reset of the airbag exploding codes from car crash will not available even replaced the new airbag.
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- 🚗【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
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- 【Check Engine Light】The obd2 scanner 6100P shows fault codes with DTC Severity and quickly reveals the cause of "Check Engine" light warnings(MIL). One-press hot key help to check engine issue. Live data displays plenty of vehicle data present, such as engine coolant temperature, fuel injector pulse width(fuel trim), RPM, spark timing, etc.
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- 【Oil Light Reset+Oil Level/Oil Life】The Oil Reset feature provides step-by-step reset procedures after an oil change for most 1996 and newer OBD2 vehicles. The free stepwise guide which 6100P scan tool provides as regards oil change reset and drive cycle procedures may be a major relieve for beginners. This abs code reader can also monitor your oil level and its service life.
- 【Battery Test & Alternator Test】The Innova code reader can be used to check the performance of the battery or alternator for your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
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- 🚘【ABS & SRS SYSTEMS DIAGNOSES FREE】Thinkcar SF100 OBD2 Scanner supports 2 main system diagnostics, including Air Bag and ABS system. ✔ Anti-Brake System Diagnosis (ABS): Retrieve ABS codes to tell you where the problem is, then you can fix it. ✔ Airbag System Diagnosis (SRS): A safety restraint system, is made up of impact sensors, a control module, and the airbags themselves. This diagnostic device can detect every electronic parameter to check its health status.
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- ABS/SRS OBD2 Scanner > Enjoy this ABS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
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- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
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- 【OE-Level All System Diagnostic Scanner】SC870 code reader supports full in-depth diagnosis on all available systems, such as Engine, ABS, SRS/Airbag, Transmission, EPB, HVAC, TPMS, Steering, Headlamp, Radio etc,. Read real-time data from ECUs, sensors and modules, pull fault codes, locate the root cause, clear codes and t-u-r-n off warning lights after problem is solved.
- 【EPB & Oil Light Reset】SC870 car code reader automotive diagnostic tool provides the most commonly used maintenance functions, oil reset for 50 car brands and electronic parking brake (EPB) reset for 48 car brands. Assist you in resetting the oil service light and setting brakes after Disc or Pad replaced. Saving up to $500 in car repair costs while ensure driving safety.
- 【Auto VIN】+【Live Data in Graphic】SC870 scanner for car supports one-click Auto VIN to easily and accurately get vehicle info without having to manually input each time. In addition, this CGSULIT scan tool intuitively display live data stream in text, single graph, multi- graph, and merge two graphs, like oil/transmission temp, engine speed, battery voltage... Meanwhile, SC870 abs code reader supports to record, playback and print diagnostic data.
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- 👍【For DIYers and Home Mechanics】If you are looking for a reasonable ABS & SRS + OBD2 diagnostic scanner, the handheld code reader AL609P is worth a try. AL609P scanner can do many professional works: ABS/SRS diagnostic, all OBD2 functions, read/clear codes, view live data in text and graph, turn off check engine light(MIL), retrieve freeze frame data and vehicle info, etc. Game console-like design, easy to use, no need to scratch your head for the sudden warning lights (CEL/ABS/SRS light).
- 👍【ABS/SRS Diagnostic, Reset the Warning Lights】If you accidentally trigger an ABS light or airbag light, AL609P can tell you what is making them on. AL609P scan tool can perform ABS/SRS diagnostic to get ABS/SRS codes to quickly locate the problem areas, replace bad parts or make repairs, clear the codes and turn off ABS light and Airbag(SRS) light. This function is designed for 14 most common car makes only: Ford,GM,Chrysler,BMW,BENZ,VW,Land Rover,Jaguar,Volvo,Toyota,Honda,Nissan,KIA,HYUNDAI.
- 👍【Full OBD2 Functions】Generally only the scanners in auto parts stores are equipped with full OBD2 diagnosis, as they can handle more complex emission-related issues. But this little guy has those too! AL609P car scanner integrates all OBD2 functions (10 modes), including: read code, clear code, view live data, freeze frame data, vehicle info, check I/M readiness status, O2 monitor test, on-board monitor test, E-V-A-P leak test, modules present. Anyone has cars knows it’s well worth the price!
- 👍【Read/Clear Codes & DTC Lookup】Knowing the accurate codes in advance if you don't want to be ripped off. You can use AL609P scanner to read the codes to quickly locate the problem areas, then determine if you can do the repair yourself or go to a mechanic, and clear the codes to get everything back to normal. With DTC lookup and Code Breaker functions, when reading DTCs, it not only can tell you what they mean but also give you helpful tips to deal with DTCs, no need to google or guess it.
- 👍【Turn Off Check Engine Light】When your car detects an emission or engine related problem, Check Engine Light will be turned on. Do you want to spend hundreds of dollars to turn off this light every time, maybe it's just a gas cap that's not tightened or needs to change bad parts like spark plugs and ignition coils? With Autel AL609P scan tool, you can read code to quickly find out why the check engine light is on and reset it.
- 【ABS & SRS Scan Tool 】 Help you diagnose issues with both anti-lock braking system (ABS) and internal airbag system (SRS); test their sensors, valves, or solenoids; and keep track of any threats in real time to prevent unexpected damage with these 2 essential safety systems, which a normal OBD2 scanner cannot do. Compatible with GM, Nissan, Fiat, Benz, Volvo, LandRover, BMW, USAFord.
- 【3 Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this diagnostic tool, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 Quickly tell you the exact cause behind the check engine warning light. This ABS & SRS scan tool is also a fully-featured obd2 code reader; can read/clear engine light codes, show live data, and do I/M readiness test ... to solve emission issues, and help pass smog test for most post-1996 OBD2/CAN vehicles. Plus, it has the now-popular DTC lookup library to save searching repair materials online.
- 【User-Oriented 】 Physically, you will like the feel of this obd2 scanner with the black rubber grip thing all around the outside edge. Durable enough to stand the accidental drop. Thanks to its easily accessible menu, you can operate all functions in minutes, with the press of a few buttons. 3-color LEDs intuitively indicate if everything's good, there's a warning, or there's a serious issue. There’s even an LED integrated into the connector port so you can hook it up in darkness.
- 【Worry-Free Purchase 】 You can update this scan tool through an internet USB to have the latest software for its optimized performance, with no extra costs throughout all its using life. We offer you 1-year quality backup period with 30-day unconditional return & replacement policy. TOPDON offers reliable customer support on Facebook during weekdays. Search “TOPDON Official” on Facebook and contact us via message. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP.
Last update on 2023-03-07 / Affiliate links / Images from Amazon Product Advertising API
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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6308 URGENT – DISTRIBUTE IMMEDIATELY Date: October 12, 2022 Subject: N222379820 – Customer Satisfaction Program Essential Operating and Safety Info Manual Not Installed Models: 2023 Chevrolet Suburban 2023 Chevrolet Tahoe 2023 GMC Yukon, Yukon XL To: All General Motors Dealers General Motors is releasing Customer Satisfaction Program N222379820 today. The total number of U.S. vehicles involved is approximately 5,962. Please see the attached bulletin for details. Customer Letter Mailing The customer letter mailing will begin on October 26, 2022. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated October 12, 2022. A list of vehicles in dealer inventory is attached to this message. Please hold all warranty transactions until IVH has been updated. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS Customer Satisfaction Program N222379820 Essential Operating and Safety Info Manual Not Installed Copyright 2022 General Motors. All Rights Reserved. Page 1 of 3 Release Date: October 2022 Revision: 00 Attention: This program is in effect until October 31, 2024. Make Model Model Year From To RPO Description Chevrolet Suburban 2023 2023 Chevrolet Tahoe GMC Yukon, Yukon XL Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Condition Certain 2023 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon and Yukon XL vehicles may have the Essential Operating and Safety Info Manual missing from the vehicle. Correction Dealers are to place the Essential Operating and Safety Info Manual into the vehicle’s glovebox. Because this manual can be easily placed in the glovebox by the customer, and to reduce their inconvenience, manuals will be mailed to customers of record. Parts Quantity Part Name Part No. 1 Chevrolet Essential Operating and Safety Manual WPC874 1 GMC Essential Operating and Safety Manual WPC875 The owner manual can be obtained from the Warranty Parts Center (WPC) using the TSP Dealer Request Form located on Global Connect<Service Department<Service Forms Application<General Information tab<TSP Dealer Request Form. Instructions for submitting are on the form. The part numbers are in the table above. Warranty Information Labor Operation Description Labor Time Trans. Type Net Item 9106465 Install Essential Operating and Safety Info Manual 0.2 ZFAT N/A Service Procedure Place the Essential Operating and Safety Info Manual into the glovebox. Dealer Responsibility All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through October 31, 2024. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service through October 31, 2024, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle. Customer Satisfaction Program N222379820 Essential Operating and Safety Info Manual Not Installed Page 2 of 3 Dealer Reports – For USA & Export For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this field action may be a violation of law in several states. Customer Notification USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin). GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Customer Satisfaction Program N222379820 Essential Operating and Safety Info Manual Not Installed Page 3 of 3 October 2022 This notice applies to your vehicle, VIN: ________________________________ Dear General Motors Customer: We have learned that your 2023 model year Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon or GMC Yukon XL may have the Essential Operating and Safety Info manual missing from the vehicle. Your satisfaction with your vehicle is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it. What We Will Do: Your Essential Operating and Safety Info Manual is included with this letter. This manual should be placed in your glovebox. If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 711 / 1-800-833-2438 GMC 1-800-462-8782 711 / 1-800-833-2438 Puerto Rico – English 1-866-467-9700 Puerto Rico – Español 1-866-467-9700 Virgin Islands 1-866-467-9700 We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving. Neelie O’Connor Global Executive Director Customer Experience Operations Enclosure N222379820
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