N222364860 – Driver Front Airbag Inflator May Rupture – 2011-2012 GMC & Chevrolet

SEOCONTENT-START

This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
June 2022
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety may exist in certain front-driver airbag modules produced for use as service replacements in 2011–2012 model year Chevrolet Silverado 1500 and Suburban and GMC Sierra 1500 vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM recall N222364860.
Why is your vehicle being recalled?
These front-driver airbag modules may contain an inflator that was built with a supplier-manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will inspect the front-driver airbag module and replace if necessary. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22E040.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
GM Recall: N222364860

**************************************************************************************************************

Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Copyright 2022 General Motors. All Rights Reserved. Page 1 of 9
Release Date:
September 2022
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery May 19, 2022. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Important: The requirement information for recording the serial number for BOTH the removed front driver airbag module AND the replacement front driver airbag module is included in this bulletin.
Dealer Notification Instructions. Because this equipment recall involves equipment/parts also sold over-the-counter, dealers must search their sales records for over-the-counter sales and provide the recall notice to the purchaser. For recalled equipment sold as a dealer-installed option at the time of vehicle purchase; these VINs will be available on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management (GWM) system and GM will contact these customers.
Please search your parts inventory and part-sales records for over-the-counter sales of the recalled equipment (part numbers 20928235 & 20928242) and send the owner of record the recall notice attached to this bulletin by first-class mail. If the purchaser is a body shop, independent repair shop, or other third-party automotive repair or distribution business, dealers are to contact the entity, obtain the owner’s name and address, and send the owner a copy of the letter.
For US dealers only: For dealers with involved vehicles that can be identified by VIN, a listing with the involved vehicles containing the complete VIN, customer name, and address information has been prepared and will be provided to US dealers through GM GlobalConnect Maxis Field Action Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Only use this report to conduct the recall-related notifications specified in this bulletin and required by law.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Silverado 1500
2011
2012
Suburban
Tahoe
GMC
Sierra 1500
Yukon
Yukon XL
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain front-driver airbag modules produced for use as service replacements in 2011–2012 model year Chevrolet Silverado 1500, Tahoe, and Suburban vehicles and 2011–2012 model year GMC Sierra 1500, Yukon, and Yukon XL vehicles. In these vehicles, the front-driver airbag modules may contain an inflator that was built with a supplier-manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants.
Correction
Dealers are to inspect the front-driver airbag module and replace if necessary.
Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Page 2 of 9
Parts
Quantity
Part Name
Part No.
1
Driver Airbag Module
20928235*
1
Driver Airbag Module
20928242*
Note: * Both the removed front-driver airbag module and the replacement front-driver airbag module serial numbers must be submitted with labor code (9106413) AND with job card date of September 16, 2022, or later to avoid claim rejection.
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which airbag to order.
IMPORTANT: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order ONLY as DRO = Daily Replenishment Order or CSO = Customer Special Order. Please do not place orders as SPAC it will delay shipment of the order. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility.
Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
For vehicles that are listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9106464
Inspect Airbag Serial Number, no further action required
0.3
ZFAT
N/A
9106413*
Replace Steering Wheel Airbag, Includes Return Packaging and Inspection
Pickup Truck
Utility
0.5
0.6
ZFAT
N/A
9106463
Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY
N/A
ZFAT
*** IMPORTANT: * (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The replacement steering wheel airbag and removed steering wheel airbag assembly serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the serial numbers in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement airbag in the ‘Labor Operation Dependency Code’ field (1) per the screen shown. Enter the serial number of the removed airbag in the ‘General Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject.
Note: To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
For vehicles that are NOT listed in IVH
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9106461
Inspect Airbag Serial Number, no further action required
0.3
ZREG
N/A
9106462*
Replace Steering Wheel Airbag, Includes Return Packaging and Inspection
Pickup Truck
Utility
0.5
0.6
ZREG**
N/A IMPORTANT: * (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The replacement steering wheel airbag and removed steering wheel airbag assembly serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the serial numbers in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement airbag in the ‘Labor Operation Dependency Code’ field (1) per the screen shown. Enter the serial number of the removed airbag in the ‘General Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject.
**Because the VIN is not loaded into IVH, the warranty transaction MUST be H-routed for wholesale authorization.
Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Page 3 of 9
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800093, provided in the dealer message sent on July 1, 2022 (USA), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
*** USA Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (May 19, 2022) to the date the inspection or repair closed the recall bulletin. (not to exceed 123 days).
Vehicle
Working Capital Assistance Reimbursement Amount
USA
2011 Chevrolet Suburban
$4.93
2012 Chevrolet Silverado 1500
$5.21
2012 GMC Sierra 1500
$6.29
Service Procedure
Important: Service Agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws.
Required – Steering Wheel Airbag Serial Number Recording IMPORTANT: (TECHNICIAN and WARRANTY ADMINISTRATOR) SERIAL NUMBER RECORDING REQUIREMENT. The replacement steering wheel airbag and removed steering wheel airbag assembly serial numbers must be captured by the technician and recorded on the job card. The Warranty Administrator MUST enter the serial numbers in GWM (Global Warranty Management) or in DMS (Dealer Management System). Enter the serial number of the replacement airbag in the ‘Labor Operation Dependency Code’ field (1) per the screen shown. Enter the serial number of the removed airbag in the ‘General Comments’ comments section. Failure to enter these serial numbers will cause the claim to reject.
6087079
Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Page 4 of 9
Steering Wheel Airbag Serial Number Recording
5844317
5906148
Note: Do not discard or destroy the box containing the new steering wheel airbag assembly, it will be used to return the
vehicle airbag. DO NOT DEPLOY ANY AIRBAG.
1. Remove the steering wheel airbag assembly. Refer to Steering Wheel Airbag Replacement in SI.
Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Page 5 of 9
6087079
2. Locate the lot number on the back of the airbag inflator.
6148316
• If the lot number begins with HISG334 or HITG334, proceed to step three.
• If the lot number does not begin with HISG334 or HITG334, no further action is required. Reinstall the steering wheel
airbag assembly. Refer to Steering Wheel Airbag Replacement in SI.
Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Page 6 of 9
6087079
3. Record the serial number of the removed Steering Wheel Airbag.
4. Record the serial number of the New Service Steering Wheel Airbag.
5. Replace the steering wheel airbag assembly. Refer to Steering Wheel Airbag Replacement in SI. Do Not Deploy the AIRBAG.
Note: The removed steering wheel airbag module MUST be defaced on the airbag cover (customer facing side) with a paint pen or permanent marker to prevent it from being reused.
6. Return the removed steering wheel airbag assembly. Refer to the Return Used Airbag Instructions below.
Return Used Airbag Instructions
IMPORTANT: DO NOT DEPLOY THE AIRBAG. AIRBAGS MODULES MUST BE RETURNED TO AUTOLIV. CONTACT AUTOLIV TO RECEIVE FURTHER INSTRUCTIONS.
Used Steering Wheel Airbag Module Return Instructions for US
Undeployed airbags are regulated as dangerous goods and all service agents must follow all applicable International, Federal, State, Provincial, and/or Local laws when preparing dangerous goods shipments including but not limited to classification, packaging, marking, labeling, and shipping dangerous goods.
• Check the box that the new airbag module was shipped in for damage and confirm that it still contains the required shipping inserts. If the box is in acceptable condition, place the used airbag module in the “cradle” of the box insert. A copy of the job card must also be included in the box. The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card. Also make sure that the serial numbers of the airbag modules and the used airbag modules are recorded on the job card.
• DO NOT include any other parts or hardware in the box other than the un-deployed airbag module and job card copy. Be sure that all required hazardous material markings and/or labels are still visible and that all non-needed labels are covered or removed.
• Be sure to comply with all hazardous part shipping requirements described in the bulletin. Dealers may also refer to Title 49 of the Code of Federal Regulations, Parts 171 to 180, when shipping any hazardous material.
In the event that the original box can’t be reused, dealers will need to acquire proper packaging from available online sources.
Send the Removed Airbag to:
Autoliv
1330 West 3300 South
Ogden UT 84401
ATTN: Jason Hedquist
PH: (801) 625-7602
Email: jason.hedquist@autoliv.com
Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Page 7 of 9
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Customer Notification
USA & Canada – For dealer-installed accessory sales, General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin). For dealer over-the-counter sales, GM dealers will notify customers based on dealer sales-record data.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Page 8 of 9
IMPORTANT SAFETY RECALL
September 2022
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2011–2012 model year Chevrolet Silverado 1500, Tahoe, and Suburban vehicles and 2011–2012 model year GMC Sierra 1500, Yukon, and Yukon XL vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N222364860.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These front-driver airbag modules may contain an inflator that was built with a supplier-manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants.
What will we do?
Your GM dealer will inspect the front-driver airbag module and replace if necessary. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 45 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-222-1020
711 / 1-800-833-2438
GMC
1-800-462-8782
711 / 1-800-833-2438
Puerto Rico – English
1-866-467-9700
Puerto Rico – Español
1-866-467-9700
Virgin Islands
1-866-467-9700
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22E040.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Product Safety Recall
N222364860 Driver Front Airbag Inflator May Rupture
Page 9 of 9
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: N222364860

**************************************************************************************************************

IMPORTANT SAFETY RECALL
September 2022
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2011–2012 model year Chevrolet Silverado 1500, Tahoe, and Suburban vehicles and 2011–2012 model year GMC Sierra 1500, Yukon, and Yukon XL vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N222364860.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These front-driver airbag modules may contain an inflator that was built with a supplier-manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants.
What will we do?
Your GM dealer will inspect the front-driver airbag module and replace if necessary. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately 45 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-222-1020
711 / 1-800-833-2438
GMC
1-800-462-8782
711 / 1-800-833-2438
Puerto Rico – English
1-866-467-9700
Puerto Rico – Español
1-866-467-9700
Virgin Islands
1-866-467-9700
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 22E040.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
GM Recall: N222364860

**************************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6282
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 16, 2022
Subject: N222364860 – Safety Recall
Driver Front Airbag Inflator May Rupture
Models: 2011 – 2012 Chevrolet Silverado 1500, Suburban, and Tahoe
2011 – 2012 GMC Sierra 1500, Yukon, and Yukon XL
To: All General Motors Dealers
General Motors is releasing Safety Recall N222364860 today. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery May 19, 2022. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Dealer Notification Instructions. Because this equipment recall involves equipment/parts also sold over-the-counter, dealers must search their sales records for over-the-counter sales and provide the recall notice to the purchaser. For recalled equipment sold as a dealer-installed option at the time of vehicle purchase; these VINs will be available on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management (GWM) system and GM will contact these customers.
Please search your parts inventory and part-sales records for over-the-counter sales of the recalled equipment (part numbers 20928235 & 20928242) and send the owner of record the recall notice attached to this bulletin by first-class mail. If the purchaser is a body shop, independent repair shop, or other third-party automotive repair or distribution business, dealers are to contact the entity, obtain the owner’s name and address, and send the owner a copy of the letter.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-9188 for additional information.
Customer Letter Mailing
The customer letter mailing will begin on September 28, 2022.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated September 16, 2022. A Stock VIN list is not included as our records show there are no vehicles in dealer new inventory. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**************************************************************************************************************

GM CUSTOMER CARE AND AFTERSALES
DCS6206
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 1, 2022
Subject N222364860 – Safety Recall
Driver Front Airbag Inflator May Rupture
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2011-2012 Chevrolet Silverado 1500, Suburban, Tahoe
2011-2012 GMC Sierra 1500, Yukon, Yukon XL
To: All General Motors Dealers
On May 19, 2022, GM sent to all GM dealers GlobalConnect Message GCUS-3-2531 regarding safety recall N222364860.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N222364860.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N222364860, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES

**************************************************************************************************************

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6167
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 19, 2022
Subject: Upcoming Equipment Safety Recall N222364860
Driver Front Airbag Inflator May Rupture
Models: 2011 – 2012 Chevrolet Silverado 1500, Suburban, and Tahoe
2011 – 2012 GMC Sierra 1500, Yukon, and Yukon XL
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming equipment safety recall that involves certain front-driver airbag modules produced for use as service replacements in 2011–2012 model year Chevrolet Silverado 1500, Tahoe, and Suburban vehicles and 2011–2012 model year GMC Sierra 1500, Yukon, and Yukon XL vehicles.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
These front-driver airbag modules may contain an inflator that was built with a supplier-manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants.
Parts are not currently available, but when parts are available, dealers are to inspect the front-driver airbag module and replace if necessary.
Dealer Notification Instructions. Because this equipment recall involves equipment/parts also sold over-the-counter, dealers must search their sales records for over-the-counter sales and provide the recall notice to the purchaser. For recalled equipment sold as a dealer-installed option at the time of vehicle purchase; these VINs will be available on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management (GWM) system and GM will contact these customers.
Please search your part-sales records for over-the-counter sales of the recalled equipment (20928235, 20928242) and send the owner of record the recall notice once the bulletin is released. If the purchaser is a body shop, independent repair shop, or other third-party automotive repair or distribution business, dealers are to contact the entity, obtain the owner’s name and address, and send the owner a copy of the letter (which will be included in the bulletin).
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for
demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming May 19, 2022. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-040
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : General Motors, LLC
Submission Date : MAY 19, 2022
NHTSA Recall No. : 22E-040
Manufacturer Recall No. : N222364860
Manufacturer Information :
Manufacturer Name : General Motors, LLC
Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI
48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 74
Estimated percentage with defect : 1 %
Equipment Information :
Brand / Trade 1 : Autoliv
Model : Driver Front Airbag
Part No. : 20928235, 20928242
Size : NR
Function : NR
Descriptive Information : This recall includes certain front-driver airbag modules produced for use as
service replacements in 2011 – 2012 model year Chevrolet Silverado 1500,
Suburban, and Tahoe vehicles and 2011 – 2012 model year GMC Sierra 1500,
Yukon, and Yukon XL vehicles. Modules containing inflators from the suspect
manufacturing lot were identified using part traceability data. Warranty data
and vehicle service records were used to identify six VINs that may have received
a module containing an inflator from the suspect manufacturing lot.
Front-driver airbag modules not containing inflators from the suspect
manufacturing lot are not part of this recall.
Production Dates : FEB 19, 2022 – FEB 22, 2022
Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety
may exist in certain front-driver airbag modules produced for use as service
replacements in 2011–2012 model year Chevrolet Silverado 1500, Tahoe, and
Suburban vehicles and 2011–2012 GMC Sierra 1500, Yukon, and Yukon XL
vehicles. These front-driver airbag modules may contain an inflator that was
built with a supplier-manufacturing defect that may result in inflator rupture
during deployment.
Part 573 Safety Recall Report 22E-040 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An inflator rupture may cause metal fragments to pass through the airbag and
into the vehicle interior, which may result in injury or death to vehicle
occupants.
Description of the Cause : NR
Identification of Any Warning
that can Occur :
NR
Involved Components :
Component Name : MODULE ASM-INFL RST STRG WHL
Component Description : Driver Airbag Module Assembly
Component Part Number : 20928235, 20928242
Supplier Identification :
Component Manufacturer
Name : ARC Automotive Inc.
Address : 1729 Midpark Rd D.
Knoxville Tennessee 37921
Country : United States
Chronology :
On March 12, 2022, GM’s front-driver airbag module supplier informed GM of an inflator rupture that occurred
in an ARC-built inflator during a high-temperature lot-acceptance test (“LAT”) on March 11, 2022. Details of the
incident were reviewed with GM on March 14, 2022. GM opened a product investigation on March 22, 2022.
While GM’s investigation has not identified the specific root cause of the LAT rupture, GM and ARC’s analysis of
ARC’s inflator-manufacturing records identified five inflators in this manufacturing lot, including the LATincident
inflator, that contained an energetics subassembly with an unusually high mass. Of these five inflators,
three were recovered for further analysis. ARC’s teardown analysis determined that all three inflators were
built incorrectly: one inflator contained increased primary-booster propellant and two contained extra mainpropellant
segments.
These anomalies were not identified by ARC’s quality-control processes due to a temporary calibration change
that impacted the sensitivity of these processes during the production of this inflator-manufacturing lot. ARC’s
Part 573 Safety Recall Report 22E-040 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
analysis of its production records indicates that no other inflator lots were affected.
GM’s analysis of vehicle-service records, customer-paid claims, and over-the-counter sales data suggests that
six specific VINs may have been serviced with a front-driver airbag module containing an inflator from the
suspect manufacturing lot. GM’s investigation has not identified another rupture allegation involving the
vehicles that may have been serviced with an inflator from this manufacturing lot.
On May 12, 2022, GM’s Safety and Field Action Decision Authority decided to conduct an equipment safety
recall on all front-driver airbag modules containing an inflator from the suspect manufacturing lot.
Description of Remedy :
Description of Remedy Program : Dealers will inspect the front-driver airbag module and replace if
necessary. Pursuant to 577.11, General Motors does not plan to provide
notice about reimbursement to owners because owners would not have
been aware of the issue prior to this recall.
How Remedy Component Differs
from Recalled Component :
The remedy component does not contain an inflator that was
manufactured in a suspect inflator lot.
Identify How/When Recall Condition
was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Dealers will be notified on May 19, 2022. Owner interim notification is
estimated to begin on July 5, 2022. GM will provide an estimate for
owner notification of an available remedy when available.
Planned Dealer Notification Date : MAY 19, 2022 – MAY 19, 2022
Planned Owner Notification Date : JUL 05, 2022 – JUL 05, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR
Address : NR
NR
Country : NR
Company Phone : NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-040
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : General Motors, LLC
Submission Date : SEP 09, 2022
NHTSA Recall No. : 22E-040
Manufacturer Recall No. : N222364860
Manufacturer Information :
Manufacturer Name : General Motors, LLC
Address : 29427 Louis Chevrolet Road
MAIL CODE 480-210-2V WARREN MI
48093
Company phone : 586-596-1733
Population :
Number of potentially involved : 74
Estimated percentage with defect : 1 %
Equipment Information :
Brand / Trade 1 : Autoliv
Model : Driver Front Airbag
Part No. : 20928235, 20928242
Size : NR
Function : NR
Descriptive Information : This recall includes certain front-driver airbag modules produced for use as
service replacements in 2011 – 2012 model year Chevrolet Silverado 1500,
Suburban, and Tahoe vehicles and 2011 – 2012 model year GMC Sierra 1500,
Yukon, and Yukon XL vehicles. Modules containing inflators from the suspect
manufacturing lot were identified using part traceability data. Warranty data
and vehicle service records were used to identify six VINs that may have received
a module containing an inflator from the suspect manufacturing lot.
Front-driver airbag modules not containing inflators from the suspect
manufacturing lot are not part of this recall.
Production Dates : FEB 19, 2022 – FEB 22, 2022
Description of Defect :
Description of the Defect : General Motors has decided that a defect which relates to motor vehicle safety
may exist in certain front-driver airbag modules produced for use as service
replacements in 2011–2012 model year Chevrolet Silverado 1500, Tahoe, and
Suburban vehicles and 2011–2012 GMC Sierra 1500, Yukon, and Yukon XL
vehicles. These front-driver airbag modules may contain an inflator that was
built with a supplier-manufacturing defect that may result in inflator rupture
during deployment.
Part 573 Safety Recall Report 22E-040 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An inflator rupture may cause metal fragments to pass through the airbag and
into the vehicle interior, which may result in injury or death to vehicle
occupants.
Description of the Cause : NR
Identification of Any Warning
that can Occur :
NR
Involved Components :
Component Name : MODULE ASM-INFL RST STRG WHL
Component Description : Driver Airbag Module Assembly
Component Part Number : 20928235, 20928242
Supplier Identification :
Component Manufacturer
Name : ARC Automotive Inc.
Address : 1729 Midpark Rd D.
Knoxville Tennessee 37921
Country : United States
Chronology :
On March 12, 2022, GM’s front-driver airbag module supplier informed GM of an inflator rupture that occurred
in an ARC-built inflator during a high-temperature lot-acceptance test (“LAT”) on March 11, 2022. Details of the
incident were reviewed with GM on March 14, 2022. GM opened a product investigation on March 22, 2022.
While GM’s investigation has not identified the specific root cause of the LAT rupture, GM and ARC’s analysis of
ARC’s inflator-manufacturing records identified five inflators in this manufacturing lot, including the LATincident
inflator, that contained an energetics subassembly with an unusually high mass. Of these five inflators,
three were recovered for further analysis. ARC’s teardown analysis determined that all three inflators were
built incorrectly: one inflator contained increased primary-booster propellant and two contained extra mainpropellant
segments.
These anomalies were not identified by ARC’s quality-control processes due to a temporary calibration change
that impacted the sensitivity of these processes during the production of this inflator-manufacturing lot. ARC’s
Part 573 Safety Recall Report 22E-040 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
analysis of its production records indicates that no other inflator lots were affected.
GM’s analysis of vehicle-service records, customer-paid claims, and over-the-counter sales data suggests that
six specific VINs may have been serviced with a front-driver airbag module containing an inflator from the
suspect manufacturing lot. GM’s investigation has not identified another rupture allegation involving the
vehicles that may have been serviced with an inflator from this manufacturing lot.
On May 12, 2022, GM’s Safety and Field Action Decision Authority decided to conduct an equipment safety
recall on all front-driver airbag modules containing an inflator from the suspect manufacturing lot.
Description of Remedy :
Description of Remedy Program : Dealers will inspect the front-driver airbag module and replace if
necessary. Pursuant to 577.11, General Motors does not plan to provide
notice about reimbursement to owners because owners would not have
been aware of the issue prior to this recall.
How Remedy Component Differs
from Recalled Component :
The remedy component does not contain an inflator that was
manufactured in a suspect inflator lot.
Identify How/When Recall Condition
was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Dealers will be notified on May 19, 2022. Owner interim notification
occurred June 17, 2022. Owner notification of an available remedy is
estimated to occur September 30, 2022.
Planned Dealer Notification Date : MAY 19, 2022 – MAY 19, 2022
Planned Owner Notification Date : SEP 30, 2022 – SEP 30, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR
Address : NR
NR
Country : NR
Company Phone : NR
* NR – Not Reported

SEOCONTENT-END