Information on Accessory All-Weather Floor Liners and Flat Mats Warped or Misshapen – 2021 and Prior GM Passenger Cars and Light Duty Trucks

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Copyright 2021 General Motors LLC. All Rights Reserved.
Service Bulletin Bulletin No.: 21-NA-026
Date: February, 2021
INFORMATION
Subject: Information on Accessory All-Weather Floor Liners and Flat Mats Warped or
Misshapen
Brand: Model:
Model Year: VIN:
Engine: Transmission:
from to from to
Buick GM
Passenger
Cars and
Light Duty
Trucks
2021 and Prior — — All All
Cadillac
Chevrolet
GMC
Involved Region or Country North America
Additional Options (RPOs) Equipped with any of the following all-weather liners and all-weather flat mats, including
RPOs: RIA, AAK, RIB, VAV, VKN or VLI
Condition
5721505
Note: An example of a warped part is shown in the graphic above.
Dealership personnel/customers may comment that the accessory all-weather floor
liners/flat mats appear to be warped and do not fit the vehicle as intended.
Cause
The cause of the warped part(s) is the result of the packaging and the shipping process.
Excess handling and extreme conditions may result in shipping in the packaging,
resulting in deformed parts.
Correction
Attempt to reshape the all-weather floor liner/flat mats following the steps in the Service
Procedure below.
In cases where the part reshaping is not successful, re-order and return the warped parts
to ADI (U.S.). In Canada, submit a claim through Parts Workbench and return as “New
Defective (Impedes normal function).”
Page 2 February, 2021 Bulletin No.: 21-NA-026
Service Procedure
1. Remove the affected all-weather floor liner/flat
mat(s) from the vehicle.
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2. Roll the warped edge in the opposite direction,
towards the gapped area, and hold it in that
position for approximately 10 seconds.
3. Unroll and position the mat(s) in the vehicle, to
re-evaluate the fit again.
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• If the mat(s) have an acceptable fit to the
vehicle, return the vehicle to the customer.
• If the mat(s) still display an unacceptable gap, it
will be necessary to replace the part(s).
Parts Information
In cases in which the reshaping does not solve the
issue, use the VIN and refer to the GM Electronic Parts
Catalog (EPC) to determine the proper all weather liner/
flat mat(s) part(s) to order.
Bulletin No.: 21-NA-026 February, 2021 Page 3
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation
Description Labor Time
0588608* Reshape Accessory All
Weather Floor Liner/
Flat Mats
0.2 hr
*This is a unique Labor Operation for bulletin use only.
Version 1
Modified Released January 29, 2021

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