NHTSA ID Number: 10188401
Manufacturer Communication Number: 21NA026
Summary
This service bulletin provides information for dealers/technicians on accessory all-weather floor liners and flat mats warped or misshapen.
429 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | CASCADA | 2016-2019 |
BUICK | ENCLAVE | 2012-2021 |
BUICK | ENCORE | 2013-2021 |
BUICK | ENCORE GX | 2020-2021 |
BUICK | ENVISION | 2016-2021 |
BUICK | LACROSSE | 2012-2019 |
BUICK | LUCERNE | 2012 |
BUICK | REGAL | 2012-2020 |
BUICK | VERANO | 2012-2017 |
CADILLAC | ATS | 2013-2019 |
CADILLAC | CT4 | 2020-2021 |
CADILLAC | CT5 | 2020-2021 |
CADILLAC | CT6 | 2016-2020 |
CADILLAC | CTS | 2012-2019 |
CADILLAC | CTS-V | 2014 |
CADILLAC | ELR | 2014-2017 |
CADILLAC | ESCALADE | 2012-2021 |
CADILLAC | ESCALADE ESV | 2012-2021 |
CADILLAC | ESCALADE EXT | 2012-2013 |
CADILLAC | SRX | 2012-2016 |
CADILLAC | XT4 | 2019-2021 |
CADILLAC | XT5 | 2017-2021 |
CADILLAC | XT6 | 2020-2021 |
CADILLAC | XTS | 2013-2019 |
CHEVROLET | AVALANCHE | 2012-2013 |
CHEVROLET | AVEO | 2012-2018 |
CHEVROLET | BLAZER | 2019-2021 |
CHEVROLET | BOLT EV | 2017-2021 |
CHEVROLET | CAMARO | 2012-2021 |
CHEVROLET | CAPRICE | 2012-2017 |
CHEVROLET | CAPTIVA | 2012-2018 |
CHEVROLET | CAPTIVA SPORT | 2012 |
CHEVROLET | CHEYENNE | 2017 |
CHEVROLET | CITY EXPRESS | 2015-2017 |
CHEVROLET | COLORADO | 2012, 2014-2021 |
CHEVROLET | CORVETTE | 2012-2021 |
CHEVROLET | CRUZE | 2012-2019 |
CHEVROLET | EQUINOX | 2012-2021 |
CHEVROLET | EXPRESS | 2012-2021 |
CHEVROLET | IMPALA | 2012-2020 |
CHEVROLET | MALIBU | 2012-2021 |
CHEVROLET | N300 | 2014-2016, 2018 |
CHEVROLET | N300 MAX | 2017 |
CHEVROLET | ORLANDO | 2017 |
CHEVROLET | S10 | 2016-2018 |
CHEVROLET | SILVERADO 1500 | 2012-2014, 2017-2021 |
CHEVROLET | SILVERADO 2500 | 2012-2021 |
CHEVROLET | SILVERADO 4500HD | 2019-2020 |
CHEVROLET | SONIC | 2012-2020 |
CHEVROLET | SPARK | 2013-2021 |
CHEVROLET | SPARK EV | 2014-2017 |
CHEVROLET | SS | 2014-2017 |
CHEVROLET | SUBURBAN | 2012-2021 |
CHEVROLET | TAHOE | 2012-2021 |
CHEVROLET | TRAILBLAZER | 2017-2021 |
CHEVROLET | TRAVERSE | 2012-2021 |
CHEVROLET | TRAX | 2013-2021 |
CHEVROLET | VOLT | 2012-2019 |
GMC | ACADIA | 2012-2021 |
GMC | CANYON | 2012, 2015-2021 |
GMC | SAVANA | 2012-2021 |
GMC | SIERRA 1500 | 2014, 2019-2021 |
GMC | SIERRA 2500 | 2012-2021 |
GMC | SIERRA DENALI | 2012-2013, 2015-2019 |
GMC | TERRAIN | 2012-2021 |
GMC | YUKON | 2012-2021 |
GMC | YUKON DENALI | 2012-2013 |
GMC | YUKON DENALI XL | 2012-2013 |
GMC | YUKON XL | 2012-2021 |
Condition
Dealership personnel/customers may comment that the accessory all-weather floor liners/flat mats appear to be warped and do not fit the vehicle as intended.
Cause
The cause of the warped part(s) is the result of the packaging and the shipping process.
Excess handling and extreme conditions may result in shipping in the packaging,
resulting in deformed parts.
Correction
Attempt to reshape the all-weather floor liner/flat mats following the steps in the Service Procedure below.
In cases where the part reshaping is not successful, re-order and return the warped parts to ADI (U.S.). In Canada, submit a claim through Parts Workbench and return as “New Defective (Impedes normal function).”
SEOCONTENT-START
Copyright 2021 General Motors LLC. All Rights Reserved.
Service Bulletin Bulletin No.: 21-NA-026
Date: February, 2021
INFORMATION
Subject: Information on Accessory All-Weather Floor Liners and Flat Mats Warped or
Misshapen
Brand: Model:
Model Year: VIN:
Engine: Transmission:
from to from to
Buick GM
Passenger
Cars and
Light Duty
Trucks
2021 and Prior — — All All
Cadillac
Chevrolet
GMC
Involved Region or Country North America
Additional Options (RPOs) Equipped with any of the following all-weather liners and all-weather flat mats, including
RPOs: RIA, AAK, RIB, VAV, VKN or VLI
Condition
5721505
Note: An example of a warped part is shown in the graphic above.
Dealership personnel/customers may comment that the accessory all-weather floor
liners/flat mats appear to be warped and do not fit the vehicle as intended.
Cause
The cause of the warped part(s) is the result of the packaging and the shipping process.
Excess handling and extreme conditions may result in shipping in the packaging,
resulting in deformed parts.
Correction
Attempt to reshape the all-weather floor liner/flat mats following the steps in the Service
Procedure below.
In cases where the part reshaping is not successful, re-order and return the warped parts
to ADI (U.S.). In Canada, submit a claim through Parts Workbench and return as “New
Defective (Impedes normal function).”
Page 2 February, 2021 Bulletin No.: 21-NA-026
Service Procedure
1. Remove the affected all-weather floor liner/flat
mat(s) from the vehicle.
5721506
2. Roll the warped edge in the opposite direction,
towards the gapped area, and hold it in that
position for approximately 10 seconds.
3. Unroll and position the mat(s) in the vehicle, to
re-evaluate the fit again.
5721507
• If the mat(s) have an acceptable fit to the
vehicle, return the vehicle to the customer.
• If the mat(s) still display an unacceptable gap, it
will be necessary to replace the part(s).
Parts Information
In cases in which the reshaping does not solve the
issue, use the VIN and refer to the GM Electronic Parts
Catalog (EPC) to determine the proper all weather liner/
flat mat(s) part(s) to order.
Bulletin No.: 21-NA-026 February, 2021 Page 3
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation
Description Labor Time
0588608* Reshape Accessory All
Weather Floor Liner/
Flat Mats
0.2 hr
*This is a unique Labor Operation for bulletin use only.
Version 1
Modified Released January 29, 2021
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Bulletin No.: 21-NA-026
Date: February, 2021
https://www.nhtsa.gov/recalls?nhtsaId=10188401
MC-10188401-9999.pdf 1942.383KB
MC-10188401-9999
- Each front floor mat measures approximately 17.5 inches wide by 27 inches tall. Each rear floor mat measures approximately 17.5 inches wide by 12.75 inches tall. Mats designed to be Trimmed to Fit
- Chevrolet Official Licensed Product. Designed, manufactured and distributed by Plasticolor Inc.
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- 2 front rubber floor mats - 26 inches (long) x 16.5 inches (wide) - each
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- [Customized for Chevrolet Blazer] The 3D for Chevy Blazer floor liner 2019 2020 2021 2022 2023 full car mats, including Chevy Blazer floor mats & trunk mat, Made according to Blazer interior contours, Perfect fit, Give your car a new look
- [Upgrade Premium Materials] Low density material that provides more elasticity and durability. Floor mat sets may be folded and bent for shipping. You can place the mat in a warm place or use a heat gun to help it regain shape
- [Easy to install and clean] No professional installation required, all installations can be done by one person at home. If you accidentally soil your car mat, the non-slip textured surface can be easily cleaned by rinsing or with soap and water
- [All-weather Protection] for Chevy Blazer floor mats protect against dust, mud, salt, rain, snow and sand, especially suitable for daily commuting, holiday travel, parties and pets to protect your for Chevy Blazer floors, easy to clean without leaving behind any dirt
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