Safety Recall N212346510 Mismatched Spare Tire - 2019-2021 Chevrolet Silverado & GMC Sierra 1500

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6008
URGENT - DISTRIBUTE IMMEDIATELY
Date: December 16, 2021
Subject: Stop Delivery Order for Upcoming Safety Recall N212346510
Mismatched Spare Tire
Models: 2019 - 2021 Chevrolet Silverado 1500
2019 - 2021 GMC Sierra 1500
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2019 – 2021 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 17” spare tire (RPO RHM, QBR, or XCQ) and also equipped with (i) 22” accessory road tires (RPO XD5 or XAH), (ii) 20” accessory road tires (RPO XDF) or (iii) 18” accessory road tires (RPO RCP), in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N212346510.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
If the original 17” spare tire is installed on the vehicle opposite one of the listed accessory tires, the anti-lock braking system (ABS) may not independently control the rear wheels on low-friction surfaces. If installed on opposing rear wheels in the subject vehicles, the difference in revolutions per kilometer (RPK) between (a) the original spare tire and (b) 22”, 20”, or 18” accessory road tires can interfere with the operation of the vehicle’s ABS system. If the ABS system cannot control the rear wheels independently on low-friction surfaces, there is an increased risk of a crash.
To correct this condition, dealers will provide a 17” spare tire and wheel assembly with compatible RPK rating to owners confirmed to have the 22”, 20”, or 18” accessory road tires. Dealers will also apply a new spare tire information label over the existing tire placard label. Owners will also be provided an Owner’s Manual insert clarifying which spare tire that should be used with the 22”, 20” and 18” accessory road tires and the spare tire to be used with the 17” original tires.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on December 16, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. To identify involved vehicles in dealer used inventory, run an Open VIN Report or Field Action Initiation Report using Field Action Reports-GFAM within the Maxis Dealer Application in GlobalConnect.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display "N/A" under Release Date and "Incomplete – Remedy not yet available" under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

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GM CUSTOMER CARE AND AFTERSALES
DCS6022
URGENT - DISTRIBUTE IMMEDIATELY
Date: January 05, 2022
Subject: N212346510 - Safety Recall
Mismatched Spare Tire
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2019 - 2021 Chevrolet Silverado 1500
2019 - 2021 GMC Sierra 1500
To: All General Motors Dealers
On December 16, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2383 regarding safety recall N212346510.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N212346510.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N212346510, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor
Code Description
Labor
Time
Trans
Code
9800084
Working Capital Assistance for Safety Recall
N212346510
N/A ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related
field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise
disposed of prior to release of the bulletin, the vehicle is not eligible for assistance.
Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer
immediately reports the vehicle in used vehicle inventory via its Dealer Management
System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process
payments and make eligibility determinations under the WCAP, the dealer’s vehicles must
be properly identified in the dealership’s DMS. A daily feed of this information is provided
to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the
Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying
dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for
reimbursement with a “ZFAT” transaction type both through the GWM system. If
approved, a WCAP credit for that vehicle will be issued through the GWM system similar
to any other warranty credit. WCAP submission instructions and the required labor code
will also be provided in the appropriate field action bulletin. Each WCAP transaction being
credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used
vehicle inventory, retained the vehicle until the related field action bulletin is released, and
properly applied for the WCAP payment. The vehicle must also be otherwise eligible
under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in
its sole discretion.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES