August 12, 2021 NHTSA CAMPAIGN NUMBER: 21V633000
A rear toe link fracture may reduce the driver’s ability to control the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 21V633
Manufacturer General Motors, LLC
Components SUSPENSION
Summary
General Motors, LLC (GM) is recalling certain 2013 Buick Regal, Chevrolet Malibu, and Buick Lacrosse vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.
Remedy
Dealers will replace the rear suspension toe links and adjuster fasteners, free of charge. Interim owner notification letters were mailed on September 30, 2021. Owner notification letters were mailed on January 3, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N212330130.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in the certain 2013 model year Buick LaCrosse, Regal, and Chevrolet Malibu vehicles that were ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin (collectively, “Corrosion States”), Manitoba, Ontario, Quebec, Prince Edward Island, Nova Scotia, New Brunswick and Newfoundland and Labrador (collectively, “Corrosion Region”). These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture. A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash.
Correction
Dealers will replace rear suspension toe links and adjuster fasteners.
Parts
| Quantity | Part Name | Part No. |
| 1 | Rear Adjust Link Kit (LaCrosse) | 85532059 |
| 1 | Rear Adjust Link Kit (Regal, Malibu) | 85532060 |
Service Procedure
- Replace both rear adjust links. Refer to Adjust Link Replacement in SI.
- Align the rear toe. Refer to Rear Toe Adjustment in SI.
Frequently Asked Questions (FAQs) for Safety Recall N212330130
Rear Suspension Toe Link May Break
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
General Motors has decided that a defect which relates to motor vehicle safety exists in the certain 2013 model year Buick LaCrosse, Regal, and Chevrolet Malibu vehicles that were ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin (collectively, “Corrosion States”).
Q2) What is the issue or condition?
These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
None
Q4) What is the remedy/repair?
Dealers will replace rear suspension toe links and adjuster fasteners.
Q5) What is the safety risk? Is the vehicle safe to drive?
A rear toe link fracture may reduce the ability to control the vehicle, increasing the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
August 12, 2021
Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)
Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:
On December 10, 2020, GM filed recall 20V764 involving toe link fracture in high corrosion states. Recall 20V764 involved certain 2010 – 2013 Buick LaCrosse, 2012 – 2013 Buick Regal, and 2013 Chevrolet Malibu vehicles. Although the supplier’s (Shanghai Huizhong Automotive Manufacturing) manufacturing records provided a breakpoint for the prior recall that eliminated a portion of the 2013 model year, GM continued to investigate whether vehicles outside this population might be susceptible to this same condition. Toward this end, GM initiated an employee vehicle survey and inspection process and found suspect parts outside of this original population. GM opened an investigation on February 12, 2021.
On February 25, 2021, GM’s employee vehicle survey and inspection process was expanded.
Final results of the inspections found four 2013 vehicles with toe links supplied by Shanghai Huizhong Automotive Manufacturing that were not part of the 20V764 recall but exhibited corrosion patterns similar to the recalled toe links. GM’s investigator completed an initial review of warranty and post-warranty data on March 2, 2021. In mid-May 2021, additional post-warranty data was reviewed. A final review of field data was completed on July 17, 2021 and showed eight potentially relevant vehicles with post-warranty claims of toe link fracture on 2013 vehicles not recalled under 20V764. All eight vehicles were either registered in high corrosion regions in the US or Canada or had previously spent time in high corrosion regions.
Material loss projection analysis was completed on obtained samples and reviewed on August 4, 2021, predicting corrosion rates similar to toe links recalled under 20V764 given projected field exposure. On August 5, 2021, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall for 2013 model year vehicles not already recalled under 20V764 that were ever registered in Corrosion States and that were built with toe links supplied by Shanghai Huizhong Automotive Manufacturing.
3 Affected Products
Vehicles
23 Associated Documents
Recall 573 Report
RCLRPT-21V633-7344.PDF 215.38KB
Recall 573 Report
RCLRPT-21V633-5711.PDF 215.38KB
Recall 573 Report
RCLRPT-21V633-4819.PDF 215.369KB
Recall 573 Report
RCLRPT-21V633-1542.PDF 215.369KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212330130 – Safety Recall Rear Suspension Toe Link May Break Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-21V633-7463.pdf 105.842KB
Safety Bulletin
RCSB-21V633-9123.pdf 186.402KB
Manufacturer Notices(to Dealers,etc) – Upcoming Safety Recall N212330130 Rear Suspension Toe Link May Break
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212330130 Rear Suspension Toe Link May Break
RMISC-21V633-9832.pdf 102.501KB
Recall Acknowledgement
RCAK-21V633-1484.pdf 645.733KB
Miscellaneous Document – Chronology of Defect
RMISC-21V633-9316.pdf 70.968KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V633-5328.pdf 83.036KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V633-2270.pdf 97.504KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Stop Delivery Order for Upcoming Safety Recall N212330130
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212330130 Rear Suspension Toe Link May Break
RMISC-21V633-5239.pdf 102.501KB
Manufacturer Notices(to Dealers,etc) – GSFI re N212330130 – Safety Recall Rear Suspension Toe Link May Break
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212330130 Rear Suspension Toe Link May Break
RMISC-21V633-2201.pdf 102.563KB
Safety Bulletin
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212330130 Rear Suspension Toe Link May Break
RMISC-21V633-9422.pdf 102.563KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Rear Suspension Toe Link Safety Recalls Rear Suspension Toe Link May Break Revised Buick LaCrosse Labor Time in Warranty Information Table Models: 2010 – 2013 Buick Lacrosse 2012 – 2013 Buick Regal 2013 Chevrolet Malibu
Safety Bulletin
RCSB-21V633-1098.pdf 186.817KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212330130 Rear Suspension Toe Link May Break
RMISC-21V633-1023.pdf 102.563KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N212330130-02 – Safety Recall Rear Suspension Toe Link May Break Revised Service Procedure
Recall Quarterly Report #1, 2022-1
RCLQRT-21V633-9360.PDF 211.135KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V633&docType=RCL
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