June 24, 2021 NHTSA CAMPAIGN NUMBER: 21V473000
Rear Suspension Toe Link May Loosen and Separate
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 21V473
Manufacturer General Motors, LLC
Components SUSPENSION
Potential Number of Units Affected 380,498
Summary
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Remedy
Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM’s number for this recall is N212340980.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Correction
Dealers will replace the adjustable toe link with a design that prevents adjustment.
Parts
| Quantity | Part Name | Part No. |
| 2 | Link Assembly – Rear Susp. (Over – Mold) | 85575854 |
| – OR – | ||
| 2 | Link Assembly – Rear Susp. (Solid Link) | 85571873 |
Frequently Asked Questions (FAQs) for Safety Recall N212340980
Rear Toe Link Separation
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
Certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles.
Q2) What is the issue or condition?
These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
Warnings may include:
- Service Traction Control message
- Service Stabilitrak message
- Stabilitrak malfunction indicator lamp (MIL) stays on or flashes intermittently
- Service Rear Axle message
- Chimes in combination with any of these messages or MILs
- Sway or wander while driving
- Loud metallic or other unusual noise from the rear suspension
- Off-center steering wheel
- Uneven wear between the rear tires
A customer who experiences these warnings should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.
Q4) What is the remedy/repair?
Dealers will replace the adjustable toe link with a design that prevents adjustment.
Q5) What is the safety risk? Is the vehicle safe to drive?
If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers. A customer who experiences warning signs listed in A3 should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
GENERAL MOTORS LLC
Vehicle Safety and Crashworthiness
June 24, 2021
Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)
Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:
On September 10, 2014, GM recalled certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4x vehicles after determining that, on some of those vehicles, the jam nuts in the rear toe-link adjusters may not have been torqued to the proper specification during GM’s assembly process. Ref. NHTSA Recall No. 14V571. Without proper torque there was a potential for the toe link to loosen. As part of the recall remedy, GM dealers were instructed to inspect the toe links and increase the torque if necessary, or to replace the toe links if they were loose or damaged. The design was proven effective when correctly installed and torqued in accordance with GM’s published service procedures.
After the 2014 recall was launched GM received isolated reports of loose toe links in vehicles that had been repaired under Recall 14V571. GM undertook an analysis of dealer repairs and determined that some dealers had failed to follow GM’s service procedures. On March 30, 2015, GM revised the service procedures to help prevent further dealer errors in making the repair. These procedures were also publicly available to independent repair shops.
GM continued to monitor field performance and evaluate whether the improved service procedure effectively reduced errors in servicing. The overall rate of field reports remained low, and an improper repair was very unlikely if performed after the revised service procedures were published. Together, this data indicated that the original repair was successful in most cases, and the revised service procedure was being followed and was effective. Nevertheless, out of an abundance of caution, GM further updated the service information in October 2020 to instruct technicians to always replace the toe links rather than adjusting them after an alignment or other applicable service.
On November 6, 2020, NHTSA opened a preliminary evaluation (PE20-019) into the condition and, on December 31, 2020, issued an information request to GM. GM responded to the information request on February 18, 2021. GM concluded, consistent with its prior experience, that the condition is the result of a rare occurrence of service operator error during a rear toe alignment or other service requiring adjustment of the rear toe links. The rate of potentially related field incidents remained low, and the issue is detectable, including by traction control and Stabilitrak messages or malfunction indicator lamps, sway or wander at highway speeds or a loud clanking or chucking noises when traveling over bumps. Complete separation of the link was very rare as drivers brought the vehicle in for repair before corrosion and continued vehicle use could result in separation of the toe link.
As of the time GM refreshed its U.S. field data in connection with its response to NHTSA’s information request, GM had identified 308 warranty claims and 47 other unique field and service reports that could potentially relate to the condition. These reports were submitted between November 2014 and December 2020. The total U.S. vehicle population of 382,202 had been in the field for up to 77 months.
On June 7, 2021, NHTSA informed GM that it had received additional field reports potentially relating to the condition. In a subsequent meeting, NHTSA expressed its view that the risk of improper service following the initial safety recall warranted a follow-up recall. After discussions with NHTSA, GM decided on June 17, 2021 to conduct this safety recall. All vehicles previously recalled under 14V571 are included in this decision. Any vehicles remaining open under 14V571 will be closed.
9 Affected Products
Vehicles
27 Associated Documents
Manufacturer Notices(to Dealers,etc) – Date: July 13, 2021 Subject: N212340980 – Safety Recall Rear Toe Link Separation Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-21V473-9110.pdf 106.598KB
Safety Bulletin re Product Safety Recall N212340980 Rear Toe Link Separation
RCSB-21V473-1032.pdf 220.759KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation
RMISC-21V473-3358.pdf 106.716KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Safety Recall – N212340980 Rear Toe Link Separation
RCMN-21V473-9793.pdf 104.972KB
Defect Notice 573 Report
RCLRPT-21V473-8845.PDF 214.21KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination 573.6 (c) (6) (7)
RMISC-21V473-7183.pdf 153.994KB
Recall Acknowledgement
RCAK-21V473-4757.pdf 748.712KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination 573.6(c)(6)(7).
RMISC-21V473-6577.pdf 155.681KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Upcoming Safety Recall N212340980 Rear Toe Link Separation
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation
RMISC-21V473-7662.pdf 105.544KB
Safety Bulletin
RCSB-21V473-8441.pdf 378.399KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation
RMISC-21V473-6812.pdf 105.525KB
Recall 573 Report
RCLRPT-21V473-4436.PDF 214.219KB
Recall 573 Report
RCLRPT-21V473-9538.PDF 214.221KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N212340980-01 Safety Recall Rear Toe Link Separation Revised Parts, Warranty, Service Procedure
Safety Bulletin – Product Safety Recall N212340980 Rear Toe Link Separation
RCSB-21V473-6018.pdf 273.789KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation
RMISC-21V473-1320.pdf 106.716KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: Safety Recall – N212340980-03 Rear Toe Link Separation Revised Warranty and Service Procedure
ISSUED Owner Notification Letter(Part 577)
RCONL-21V473-3723.pdf 79.341KB
Recall Quarterly Report
RCLQRT-21V473-8571.PDF 211.158KB
Safety Bulletin – Product Safety Recall N212340980 Rear Toe Link Separation
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation
RMISC-21V473-4146.pdf 105.525KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation
RMISC-21V473-1591.pdf 105.514KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: Safety Recall – N212340980-02 Rear Toe Link Separation Revised Parts, Warranty, Service Procedure and Customer Letter Added
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V473-9999.pdf 154.545KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: Safety Recall – N212340980-04 Rear Toe Link Separation Revised Service Procedure Alignment Settings
Safety Bulletin re Product Safety Recall N212340980 Rear Toe Link Separation
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V473&docType=RCL
1 Associated Investigation
Rear Toe Adjuster Link Separation
NHTSA ID: PE20019
Dated opened: November 6, 2020
The Office of Defects Investigation (ODI) has received nine complaints alleging rear toe link adjuster separation on model year (MY) 2010-2015 Cadillac SRX vehicles. The complaints report uncontrolled swaying while driving with two incidents leading to a crash.
Most of the complaint vehicles were remedied previously under Recall 14V-571, which required inspection and re-torque or replacement of the rear toe links in the subject vehicles.
ODI has examined toe links from several of the complaint vehicles that exhibited corrosion and thread wear on the adjustable portion of the link. The root cause of this corrosion and wear is unknown but has been attributed to in-service adjustment of the toe link, typically during four wheel alignments, as evidenced by review of complaint vehicle service histories. In all cases, this service was conducted after the safety recall remedy was performed.
ODI has opened a Preliminary Evaluation to characterize the percentage of the subject vehicle population exhibiting minimal toe link integrity in the field and to identify factors that contribute to this situation.
The ODI reports cited above are available for review online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers:
11153296, 11209435, 11210601, 11268463, 11278653, 11342134, 11342542, 11353745, 11363094.
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