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Home » Recalls » Safety Recall N212340980 Rear Toe Link Separation – 2010-2016 Cadillac SRX & 2011-2012 Saab 9-4x

Recalls

Safety Recall N212340980 Rear Toe Link Separation – 2010-2016 Cadillac SRX & 2011-2012 Saab 9-4x

oemdtc June 30, 2021 No Comments

June 24, 2021 NHTSA CAMPAIGN NUMBER: 21V473000

Rear Suspension Toe Link May Loosen and Separate

A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V473

Manufacturer General Motors, LLC

Components SUSPENSION

Potential Number of Units Affected 380,498

 

Summary

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

 

Remedy

Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM’s number for this recall is N212340980.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall


Condition

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.

 

Correction

Dealers will replace the adjustable toe link with a design that prevents adjustment.

 

Parts

Quantity Part Name Part No.
2 Link Assembly – Rear Susp. (Over – Mold) 85575854
– OR –
2 Link Assembly – Rear Susp. (Solid Link) 85571873

 

 


Frequently Asked Questions (FAQs) for Safety Recall N212340980
Rear Toe Link Separation

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?

Certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles.

 

Q2) What is the issue or condition?

These vehicles may have received improper service requiring adjustment of a rear suspension toe link.  In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification.  A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?

Warnings may include:

  • Service Traction Control message
  • Service Stabilitrak message
  • Stabilitrak malfunction indicator lamp (MIL) stays on or flashes intermittently
  • Service Rear Axle message
  • Chimes in combination with any of these messages or MILs
  • Sway or wander while driving
  • Loud metallic or other unusual noise from the rear suspension
  • Off-center steering wheel
  • Uneven wear between the rear tires

A customer who experiences these warnings should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.

 

Q4) What is the remedy/repair?

Dealers will replace the adjustable toe link with a design that prevents adjustment.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen.  In very rare cases with continued use, the link could separate.  Separation while the vehicle is being driven increases the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?

If special instructions are provided, they will be included in the notification letters to customers. A customer who experiences warning signs listed in A3 should have the vehicle flat towed to a GM dealership and should not drive the vehicle until it is inspected by a GM dealer.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


GENERAL MOTORS LLC

Vehicle Safety and Crashworthiness

 

June 24, 2021

 

Chronology of Defect / Noncompliance Determination

573.6 (c) (6) (7)

 

Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:

 

On September 10, 2014, GM recalled certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4x vehicles after determining that, on some of those vehicles, the jam nuts in the rear toe-link adjusters may not have been torqued to the proper specification during GM’s assembly process.  Ref. NHTSA Recall No. 14V571.  Without proper torque there was a potential for the toe link to loosen.  As part of the recall remedy, GM dealers were instructed to inspect the toe links and increase the torque if necessary, or to replace the toe links if they were loose or damaged.  The design was proven effective when correctly installed and torqued in accordance with GM’s published service procedures.

 

After the 2014 recall was launched GM received isolated reports of loose toe links in vehicles that had been repaired under Recall 14V571.  GM undertook an analysis of dealer repairs and determined that some dealers had failed to follow GM’s service procedures.  On March 30, 2015, GM revised the service procedures to help prevent further dealer errors in making the repair.  These procedures were also publicly available to independent repair shops.

 

GM continued to monitor field performance and evaluate whether the improved service procedure effectively reduced errors in servicing.  The overall rate of field reports remained low, and an improper repair was very unlikely if performed after the revised service procedures were published.  Together, this data indicated that the original repair was successful in most cases, and the revised service procedure was being followed and was effective.  Nevertheless, out of an abundance of caution, GM further updated the service information in October 2020 to instruct technicians to always replace the toe links rather than adjusting them after an alignment or other applicable service.

 

On November 6, 2020, NHTSA opened a preliminary evaluation (PE20-019) into the condition and, on December 31, 2020, issued an information request to GM.  GM responded to the information request on February 18, 2021.  GM concluded, consistent with its prior experience, that the condition is the result of a rare occurrence of service operator error during a rear toe alignment or other service requiring adjustment of the rear toe links.  The rate of potentially related field incidents remained low, and the issue is detectable, including by traction control and Stabilitrak messages or malfunction indicator lamps, sway or wander at highway speeds or a loud clanking or chucking noises when traveling over bumps.  Complete separation of the link was very rare as drivers brought the vehicle in for repair before corrosion and continued vehicle use could result in separation of the toe link.

 

As of the time GM refreshed its U.S. field data in connection with its response to NHTSA’s information request, GM had identified 308 warranty claims and 47 other unique field and service reports that could potentially relate to the condition. These reports were submitted between November 2014 and December 2020. The total U.S. vehicle population of 382,202 had been in the field for up to 77 months.

 

On June 7, 2021, NHTSA informed GM that it had received additional field reports potentially relating to the condition.  In a subsequent meeting, NHTSA expressed its view that the risk of improper service following the initial safety recall warranted a follow-up recall.  After discussions with NHTSA, GM decided on June 17, 2021 to conduct this safety recall.  All vehicles previously recalled under 14V571 are included in this decision.  Any vehicles remaining open under 14V571 will be closed.

 


9 Affected Products

Vehicles

MAKE MODEL YEAR
CADILLAC SRX 2010-2016
SAAB 9-4X 2011-2012

 

 


27 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: July 13, 2021 Subject: N212340980 – Safety Recall Rear Toe Link Separation Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-21V473-9110.pdf 106.598KB

RCMN-21V473-9110

Safety Bulletin re Product Safety Recall N212340980 Rear Toe Link Separation

RCSB-21V473-1032.pdf 220.759KB

RCSB-21V473-1032

Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation

RMISC-21V473-3358.pdf 106.716KB

RMISC-21V473-3358

Manufacturer Notices(to Dealers,etc) – Dealer Message re Safety Recall – N212340980 Rear Toe Link Separation

RCMN-21V473-9793.pdf 104.972KB

RCMN-21V473-9793

Defect Notice 573 Report

RCLRPT-21V473-8845.PDF 214.21KB

RCLRPT-21V473-8845

Miscellaneous Document – Chronology of Defect / Noncompliance Determination 573.6 (c) (6) (7)

RMISC-21V473-7183.pdf 153.994KB

RMISC-21V473-7183

Recall Acknowledgement

RCAK-21V473-4757.pdf 748.712KB

RCAK-21V473-4757

Miscellaneous Document – Chronology of Defect / Noncompliance Determination 573.6(c)(6)(7).

RMISC-21V473-6577.pdf 155.681KB

RMISC-21V473-6577

Manufacturer Notices(to Dealers,etc) – Dealer Message re Upcoming Safety Recall N212340980 Rear Toe Link Separation

RCMN-21V473-4204.pdf 66.206KB

RCMN-21V473-4204

Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation

RMISC-21V473-7662.pdf 105.544KB

RMISC-21V473-7662

Safety Bulletin

RCSB-21V473-8441.pdf 378.399KB

RCSB-21V473-8441

Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation

RMISC-21V473-6812.pdf 105.525KB

RMISC-21V473-6812

Recall 573 Report

RCLRPT-21V473-4436.PDF 214.219KB

RCLRPT-21V473-4436

Recall 573 Report

RCLRPT-21V473-9538.PDF 214.221KB

RCLRPT-21V473-9538

Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N212340980-01 Safety Recall Rear Toe Link Separation Revised Parts, Warranty, Service Procedure

RCMN-21V473-2973.pdf 63.517KB

RCMN-21V473-2973

Safety Bulletin – Product Safety Recall N212340980 Rear Toe Link Separation

RCSB-21V473-6018.pdf 273.789KB

RCSB-21V473-6018

Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation

RMISC-21V473-1320.pdf 106.716KB

RMISC-21V473-1320

Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: Safety Recall – N212340980-03 Rear Toe Link Separation Revised Warranty and Service Procedure

RCMN-21V473-8003.pdf 17.041KB

RCMN-21V473-8003

ISSUED Owner Notification Letter(Part 577)

RCONL-21V473-3723.pdf 79.341KB

RCONL-21V473-3723

Recall Quarterly Report

RCLQRT-21V473-8571.PDF 211.158KB

RCLQRT-21V473-8571

Safety Bulletin – Product Safety Recall N212340980 Rear Toe Link Separation

RCSB-21V473-2214.pdf 378.49KB

RCSB-21V473-2214

Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation

RMISC-21V473-4146.pdf 105.525KB

RMISC-21V473-4146

Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212340980 Rear Toe Link Separation

RMISC-21V473-1591.pdf 105.514KB

RMISC-21V473-1591

Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: Safety Recall – N212340980-02 Rear Toe Link Separation Revised Parts, Warranty, Service Procedure and Customer Letter Added

RCMN-21V473-7115.pdf 69.056KB

RCMN-21V473-7115

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V473-9999.pdf 154.545KB

RIONL-21V473-9999

Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: Safety Recall – N212340980-04 Rear Toe Link Separation Revised Service Procedure Alignment Settings

RCMN-21V473-7093.pdf 17.006KB

RCMN-21V473-7093

Safety Bulletin re Product Safety Recall N212340980 Rear Toe Link Separation

RCSB-21V473-2272.pdf 319.47KB

RCSB-21V473-2272

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V473&docType=RCL

 


1 Associated Investigation

Rear Toe Adjuster Link Separation
NHTSA ID: PE20019
Dated opened: November 6, 2020

The Office of Defects Investigation (ODI) has received nine complaints alleging rear toe link adjuster separation on model year (MY) 2010-2015 Cadillac SRX vehicles. The complaints report uncontrolled swaying while driving with two incidents leading to a crash.

Most of the complaint vehicles were remedied previously under Recall 14V-571, which required inspection and re-torque or replacement of the rear toe links in the subject vehicles.

ODI has examined toe links from several of the complaint vehicles that exhibited corrosion and thread wear on the adjustable portion of the link. The root cause of this corrosion and wear is unknown but has been attributed to in-service adjustment of the toe link, typically during four wheel alignments, as evidenced by review of complaint vehicle service histories. In all cases, this service was conducted after the safety recall remedy was performed.

ODI has opened a Preliminary Evaluation to characterize the percentage of the subject vehicle population exhibiting minimal toe link integrity in the field and to identify factors that contribute to this situation.

The ODI reports cited above are available for review online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers:

11153296, 11209435, 11210601, 11268463, 11278653, 11342134, 11342542, 11353745, 11363094.


 

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Orion Motor Tech 21PCS Master Ball Joint Press | Upper and Lower Ball Joint Removal Tool | Automotive Mechanic Tool Set
Orion Motor Tech 21PCS Master Ball Joint Press | Upper and Lower Ball Joint Removal Tool | Automotive Mechanic Tool Set
  • ESSENTIAL TOOL FOR BALL JOINT SERVICE - Use the ORION MOTOR TECH 22PCS Ball Joint Press Set Ball Joint Tool / Bushing Removal Tool with multi-size adapter to effortlessly remove press fit parts including ball joints, U-joints, brake anchor pins, and more on most 2-wheel drive (2WD) and 4-wheel drive (4WD) vehicles without removing the control arm from the vehicle.
  • UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES - Use the ORION MOTOR TECH Ball Joint Press Set Ball Joint Tool / Bushing Removal Tool with all the receiver tubes and removing/installing adapters needed to effortlessly remove press fit parts including ball joints, U-joints, brake anchor pins, and more on most GM, Chevy, Ford, and Dodge 2 and 4 wheel drive pickups, vans and sport utility vehicles, will service perfect for vehicles having the Dana 28, 30, 35, 44, 60 axle
  • PROFESSIONAL GRADE QUALITY AND DURABILITY - Off road weekend warriors, novices, and professional mechanics trust the ORION kit because ORION MOTOR TECH sources the highest quality components from around the world. Constructed from heavy-duty forged solid carbon steel with anti-rust black-oxide finish on adapters for maximum strength and longevity that resists rust and corrosion.
  • CONVENIENTLY ORGANIZED IN CUSTOM MOLDED CASE - Ball joint press / bushing/ removal tool kit is enclosed inside a heavy-duty ABS plastic blow-molded carrying case with handle for easy storage, safe storage, and quick organization. Package include: 9x Adapters, 1x Center Rod, 1x C-Frame, 1x Install Adapter, 1x Install Cup, 1x Install Cup Adapter, 1x Receiving Cup, 3x Receiving Tube, 1x Removal Adapter, 1x Screw, 1x Sleeve.
  • ORION MOTOR TECH - We pursue outstanding quality and professional technical support. If you are not satisfied with this product or if you have any question, please feel free to let us know.
$95.99 −$6.00 $89.99
Buy on Amazon
Bestseller No. 10
OTC (8031) Ball Joint Set for Jeep/Truck, CHROME
OTC (8031) Ball Joint Set for Jeep/Truck, CHROME
  • A complete set of adapters and special large C-frame to remove and install ball joints on most Chrysler/Dodge light-duty trucks, 1999 - 2004 and Jeep Cherokee, Grand Cherokee, Wrangler, and Liberty vehicles, 1997 - 2004
  • The high clearance, specially designed and produced OTC large C-frame allows for the repair of the most recent vehicles
  • Large C-frame, 19 adapters, and replaceable forcing screw tip to allow the use of the adapters in the 6530 kit to be used for other applications
  • Kit comes in a blow-molded case and includes an application chart and instructions
$404.99
Buy on Amazon

Last update on 2022-06-28 / Affiliate links / Images from Amazon Product Advertising API

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