Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display – 2019-2021 Buick Cadillac Chevrolet

NHTSA ID Number: 10187428

Manufacturer Communication Number: 20NA235

 

Summary

This service bulletin provides information to aid a dealer/customer concern of Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/Disinfecting Radio Display.

 

56 Affected Products

Vehicles

MAKE MODEL YEAR
BUICK ENCLAVE 2020-2021
BUICK ENCORE GX 2020-2021
BUICK REGAL 2019-2020
CADILLAC CT4 2020-2021
CADILLAC CT5 2020-2021
CADILLAC CT6 2019-2020
CADILLAC ESCALADE 2021
CADILLAC ESCALADE ESV 2021
CADILLAC XT4 2019-2021
CADILLAC XT6 2020-2021
CHEVROLET BLAZER 2019-2021
CHEVROLET BOLT EV 2021
CHEVROLET CAMARO 2019-2021
CHEVROLET COLORADO 2019-2021
CHEVROLET CORVETTE 2020-2021
CHEVROLET EQUINOX 2019-2020
CHEVROLET MALIBU 2020-2021
CHEVROLET SILVERADO 1500 2019-2021
CHEVROLET SUBURBAN 2021
CHEVROLET TAHOE 2021
CHEVROLET TRAVERSE 2020-2021
CHEVROLET VOLT 2019
GMC ACADIA 2019-2021
GMC CANYON 2019-2021
GMC SIERRA 1500 2019-2021
GMC TERRAIN 2019-2020
GMC YUKON 2021
GMC YUKON XL 2021

 

 


 

 


1 Associated Document

Manufacturer Communications

Bulletin No.: 20-NA-235
Date: December, 2020

https://www.nhtsa.gov/recalls?nhtsaId=10187428

MC-10187428-9999.pdf 55.073KB

MC-10187428-9999

 


 

Quick and convenient software updates

Over-the-Air technology allows some software updates for certain vehicle components to be downloaded and installed over a wireless connection. If your vehicle is equipped with this technology, it’s a convenient way to update your vehicle with some of the latest available software.

>> Over-the-Air Vehicle Software Updates <<<


 

GM Diagnostic/Programming (TIS2Web)

GM Diagnostic/Programming (TIS2Web)

 

Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.

To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.

You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.

The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.

The following are the supported interface tools:

Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light RAP2 OEM J2534 Remote Reprogramming Tool
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light Drew Technologies (DRWMONGGM) Mongoose GM Vehicle Interface (VPW/CAN) J2534
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light Mongoose-Plus J2534 OEM Vehicle Interface Cable – GM OEM Reprogramming and Diagnostics
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light Autel (AULMF2534) MaxiFlash Pro
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light Mongoose-Plus J2534 OEM Vehicle Interface Cable – OEM Reprogramming and Diagnostics for GM
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/ Disinfecting Display - 2019-2021 Buick Cadillac Chevrolet » small light GODIAG J2534

 

The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.

Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.

The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.

www.acdelcotds.com

 


 

Bestseller No. 1
LAUNCH X431 PRO5 Elite,J2534 Reprogramming Tool with CAN/CAFD/DoIP/HD protocols,AutoAuth for FCA SGW OBD2 Scanner Diagnostic Tool,Bidirectional Scan Tool,ECU Coding,50+ Reset,OEM Full Systems Scanner
  • 🆚LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 PRO3/X-431 Throttle III/X431-TorqueIII/X431 V+, PROS V+, PAD3. ⓵ J2534 ECU Programming &Online functions directly connect to OEM server, 50+ reset same as X-431 Throttle;⓶Bi-directional control and All system diagnostics as Snap-on scanner; ⓷ Support 150+ brands Vehicles (include CAN/CAFD/DoIP/HD protocols and AutoAuth for FCA SGW) ⓸Powered by 8-core processor(1.8GHz), Android9.0 OS, 2.4 & 5GHz WiFi connection.
  • 🚜[J2534 Reprogramming With FREE SMARTBOX 3.0】Save more than $2000, LAUNCH X431 PRO5 support J2534/DOIP/CANFD/HD protocols (Needn’t buy HDIII Module,Manufacture software and non-16pin adaptors need to be purchased separately.) Download OEM software from the manufacturer’s server to 1) program data to blank/used ECUs; 2) Reflash ECUs with data loss; 3)Upgrade ECU software version. As a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
  • 👏[50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. 50 commonly reset functions ( in the quick page ) reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to reset, regeneration, initiation, matching, etc. (Functions vary by models, configurations, and systems.)
  • 🌐[One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner Bluetooth provides Repair Tips, Repair Assist, Component Measurement, TSB, Relevant Cases DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair. 🤩[One Scanner For Multiple Uses]: LAUNCH diagnostic tool PRO5 collaborates with add-on modules (ADAS, Videoscope, TSGUN, X-ProG3, WiFi Pinter, Battery Tester) to expand business applications and improve diagnostic accuracy.
  • 👍【2022 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
Bestseller No. 2
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool Original for Autel MK908, MS908, MS908S, MK908P, MS908S Pro, MaxiSys Elite
  • 👍【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘 !
  • 👍Fully compatible with both SAE J2534-1 and J2534-2 reprogramming standards and performs standard Pass Thru J2534 functionality. To check compatibility, please contact🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
  • 👍Compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
  • 👍Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable.
  • 👍Attention: 1. After you ordered and received the J2534, please send us both of the S/N(12 digits, at the back of the device) of the J2534 and your MK908(P) /MS908S (Pro)/ Maxisys Elite to us to bind the two device together. 2. The functions are NOT universally compatible. Please send VIN number to 🚘auteldirect @ outlook . com🚘 to check compatibility before your order.
Bestseller No. 3
Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
  • [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
  • [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
  • [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
  • [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
  • [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
Bestseller No. 4
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
  • ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
  • J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
  • TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
  • J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
  • FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
Bestseller No. 5
Mongoose-Plus J2534 OEM Vehicle Interface Cable - Ford / Lincoln / Mercury OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
  • Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Bestseller No. 6
LAUNCH X431 PRO 5 Scan Tool: 2023 J2534 Reprogramming Tool, ECU Online Coding with 50+ Services Upgraded of X431 V+, Bi-Directional Diagnostic Scanner, with SmartBox 3.0 CANFD & DOIP, 2 Years Update
  • 👍【Why Choose LAUNCH scanner X431 PRO5】It is the original LAUNCH X431 scan tool, the 2023 upgraded version of PROS V+, X431 PRO3 and V+ 4.0, which is a worthwhile investment for repair shops and mechanics. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD Series; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online Coding functions directly connect to OEM server; 4) support 150+ brands Wordlwide from 1996-2023.
  • 👍【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new J2534/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
  • 👍【LAUNCH X431 PRO 5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year f ree update while other brands generally 1 year.
  • 👍【A-ctive Test + Local-smith Level ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 minutes. This LAUNCH X431 PRO scanner even develops all practical functions needed by all technicians: 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for B-MW, VW, Porsche, Ben-z to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
  • 👍【All System Diagnostics for 99% Vehicle Coverage] Serve for 150+ American, Asian, European brands, and cover 99% of vehicle models worldwide. This LAUNCH diagnostic scan tool can operate complete full-function diagnostics to all on-board systems to troubleshoot and repair all vehicle problems, including Engine, Transmission, Airbag, ABS, ESP, TPMS, Immobilizer, Gateway, Steering, Radio, Air Conditioning, etc.
Bestseller No. 7
Autel MaxiFlash Elite Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Works with PC or Autel MS908S MS908 PRO MS908CV MK908 MK908P MS Elite
  • As a multi-protocol Pass-Thru vehicle interface, MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro, MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer.★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, Please contact us.
  • Wireless with advanced networking functions:Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable.Rugged design capable of withstanding harsh environments *Internet updateable.
  • Fully compatible with both SAE J2534-1 and J2534-2 gram standards *Performs the standard PassThru J2534 functionality *Compatible with for Toyota Techstream, for Volvo VIDA, for Honda HDS, for Jaguar-Land Rover IDS and for BMW 3G for OEM diagnostics,Fast performance ensures quickly gram even the newest controllers.
Bestseller No. 8
Autel MaxiCOM MK908 Pro II OBD2 Scanner: 2023 New Ver. of MaxiSYS MS908S Pro MK908P Elite with Top Hardware, J2534 Programming, ECU Coding, Bi-Directional, 36 Service for 150 Brands, FCA AutoAuth
  • 🚗【2023 MaxiCOM MK908 Pro II】Updated of the old version MK908P, MS908S Pro, Autel released the enhanced version MK908 Pro II to bring you a brand-new experience at the same cost. 1) Hardware upgrade: Qualcomm 660, 4+128GB, the latest Android 10, etc.2) Advanced diagnostic features: J2534 programming, coding, active test, 10+ newly added features. 3) Broader model coverage: 150+ brands, FCA AutoAuth, no IP restrictions. One device can totally support the diagnostic needs of a repair shop.
  • 🚗【J2534 ECU Programming and OE-Level Coding】2023 newly released MK908P II auto scanner shares the coding and programming functions with Elite. J2534 ECU programming is designed for B-M-W and Mercedes, allowing you to do online programming directly. Along with the ability to code online and activate hidden features for Benz, BMW, A-udi, Porsche, VW, Nissan, Infiniti, Hyundai, and other major brands, OBD2 scanner MK908P II is definitely an top scanner that will win more orders.
  • 🚗【36 Service for 150+ brands】Same as the OE scanners like snap-on, Autel scanner has strong service capability and can go deep into every part to perform matching and resetting functions. What is better than the OE tools is that 36 services are not just for one specific brand, but for over 150 makes, covering 99% of the models from 1996-2023. MK908P II also supports AutoAuth, and Renault SGW, so you don't have to worry about compatibility issues.
  • 🚗【All System Diagnosis & Comprehensive Report】Code reader MK908PRO II is a professional automotive diagnostic tool compatible with all systems diagnostics. It can diagnose all symptoms of faulty parts, including reading and clearing DTC. View a live data stream from every system. That real-time data means no delay in getting to work. Pre and post-scan reports keep your clients informed of the repair details and provide them with the evidence to settle insurance claims.
  • 🚗【Active Test Gives In-depth Knowledge of Cars】Unlike conventional mechanic scanners, escaner automotriz professional MK908P II auto scan tool allows users can get access to the vehicle subsystem and output commands to the related ECU, thus driving the actuators to perform a specific function and determining the integrity of the system or parts. Monitor the operation of the actuators for accurate diagnostics, such as switching a solenoid, relay, or switch, between two operating states.
Bestseller No. 9
for VNCI MF J2534 Diagnostic Tool, Support for Protocol Car Progarmming Tool Easy Operation for IDS V127 Software
  • High Speed Programming: The diagnostic scanner tool supports high speed communication and programs most modules within 5 minutes to save your time.
  • More Stability: The diagnostic programming tool works more stably. Don't let you down when reprogramming. It is small and lightweight, easy to carry.
  • Fitment: For VNCI MF J2534 diagnostic tool, V127 software, is replacement for IDS and replacement for IDS newest version.
  • Premium Material: Made of premium ABS plastic housing, this diagnostic tool is impact resistant, high temperature resistant, not easy to break.
  • Wide Compatibility: Support J2534 compatible software, for HDS, for TIS, for SDD2, for VI‑DA, etc. Support for software for ELMConfig, for For‑scan, etc.
Bestseller No. 10
VXDIAG SVCI J2534 Diagnostic Interface Supports SAE J1850 Compatible for Ford Mazda Scan Tool
  • VXDIAG SVCI J2534 can compatible with SAE J2534-1 and partly compatible with SAE J2534-2. It supports most of vehicle communication protocols and can be used as PassThru device for many dealer level diagnostic software. And it can be used as a ELM327 device also, support most of ELM327 software.
  • High speed host communication and Stable host communication. (with RTS/CTS flow control).Host communication is high-speed and stable, keeping the diagnosis smooth. And the programming function requires the original online account .(Not work for the Ford F serial cars, like F150,F250,F350,F450)
  • [Switch on the Interface] There is a switch button on the interface. Please do press the switch button for the Module you want enter in. Pressed: works as ELM327 mode Released: works as J2534 mode
  • VXDIAG SVCI J2534 is compatible with Ford / Mazda IDS,Only need to do two steps to Installs software. First,Install FVDI J2534 start software,then install the original brand vehicle software,For example, Ford, Mazda.(Before install the software,pls turn off your antivirus software )
  • For software installation, please feel free to contact our online customer service.

Last update on 2023-01-03 / Affiliate links / Images from Amazon Product Advertising API

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