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March 25, 2021 NHTSA CAMPAIGN NUMBER: 21V213000
A loss of power steering, particularly at lower speeds increases the risk of a crash.
NHTSA Campaign Number: 21V213
Manufacturer General Motors
, LLC
Components STEERING
Potential Number of Units Affected 60,678
Summary
General Motors, LLC (GM) is recalling certain 2015 Chevrolet Colorado and GMC Canyon vehicles. The power steering assist may be lost due to a poor electrical connection within the steering gear assembly.
Remedy
GM will notify owners, and dealers will replace steering gear torque sensor cover assembly, free of charge. Owner notification letters were mailed August 6, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM’s number for this recall is N202325410.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in 2015 model year Chevrolet Colorado and GMC Canyon vehicles. These vehicles may experience loss of power steering assist at startup or while driving due to the potential for a poor electrical connection within the steering gear assembly. A poor electrical connection in the affected steering gear assemblies may be caused by corrosion of certain connectors within the assemblies, or by damage to these connectors that occurred during the supplier’s manufacturing process. If loss of connection occurs, power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering assist is lost, steering control can still be maintained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
Correction
Dealers are to replace the steering gear torque sensor cover assembly.
Parts
| Quantity | Part Name | Part No. |
| 1 | Torque Sensor Cover Kit | 84344239 |
| 1 tub fixes approx. 10 vehicles | PTFE Grease (US) | 19333360 |
| PTFE Grease (CA) | 19333361 | |
| 1 tub fixes approx. 12 vehicles or locally obtained equivalent using spec GMW18207 | Dielectric Synthetic Grease (US) | 12377900  |
| Dielectric Synthetic Grease (CA) | 10953529 |
Frequently Asked Questions (FAQs) for Safety Recall N202325410
Loss of Power Steering Assist
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
Certain 2015 model year Chevrolet Colorado and GMC Canyon vehicles.
Q2) What is the issue or condition?
These vehicles may experience loss of power steering assist at startup or while driving due to the potential for a poor electrical connection within the steering gear assembly. A poor electrical connection in the affected steering gear assemblies may be caused by corrosion of certain connectors within the assemblies, or by damage to these connectors that occurred during the supplier’s manufacturing process.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
If loss of connection occurs, power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver.
Q4) What is the remedy/repair?
Dealers will replace steering gear torque sensor cover assembly.
Q5) What is the safety risk? Is the vehicle safe to drive?
If power steering assist is lost, steering control can still be maintained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
Yes, please see the attached bulletin for details.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
March 25, 2021
Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)
Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:
On December 9, 2020, a report was entered into GM’s Speak Up For Safety (SUFS) program following a review by GM with the National Highway Traffic Safety Administration (NHTSA) of elevated complaints of power steering loss on certain 2015 Chevrolet Colorado and GMC Canyon vehicles that were outside the scope of a previous GM recall for loss of power steering assist (Ref. NHTSA Recall No. 16V054). GM opened an investigation on December 10, 2020.
Recall No. 16V054, which was issued on January 27, 2016, addressed loss of power steering assist occurring due to a supplier manufacturing issue that caused damage to certain electrical connectors in the affected vehicles’ steering gear assemblies. The recall population in that case was determined using supplier and GM production records indicating which build dates may have been affected. In connection with the subject investigation, GM reviewed warranty and customer-pay field data as well as reports received by NHTSA and Transport Canada, and field returned parts. The investigation determined that steering gears with similarly damaged connectors may have been installed in vehicles on manufacturing days other than the recalled build dates. A clean breakpoint was established for all vehicles built after May 22, 2015, which were equipped with steering gear assemblies manufactured by the supplier after implementing additional process controls.
In addition to the connector damage issue, GM’s investigation determined that corrosion on these connectors may be contributing to the condition. For steering gear assemblies manufactured on or before March 14, 2015, the connectors were tin plated and did not have an anti-corrosion coating applied to them. After March 14, 2015, the connectors were improved (either coated with an anticorrosion gel or gold plated), which corrected the corrosion condition. All vehicles built after May 22, 2015 were equipped with the improved connectors.
On March 18, 2021, after reviewing the results of the investigation, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall to replace the affected steering gear subassembly on vehicles built on or before the May 22, 2015 breakpoint. This recall does not include vehicles which had previously been repaired under Recall No. 16V504, as part of GM’s warranty repair processes, or certain vehicles built in October 2014 that were already repaired under a prior GM Customer Satisfaction Program, No. 18027.
SEOCONTENT-START
Product Safety Recall
N202325410 Loss of Power Steering Assist
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 15
Release Date:
August 2021
Revision:
01
Revision Description:
The parts section has been updated to include an equivalent dielectric synthetic grease specification. Please discard all previous copies of N202325410.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery March 25, 2021. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Colorado
2015
2015
GMC
Canyon
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in 2015 model year Chevrolet Colorado and GMC Canyon vehicles. These vehicles may experience loss of power steering assist at startup or while driving due to the potential for a poor electrical connection within the steering gear assembly. A poor electrical connection in the affected steering gear assemblies may be caused by corrosion of certain connectors within the assemblies, or by damage to these connectors that occurred during the supplier’s manufacturing process. If loss of connection occurs, power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering assist is lost, steering control can still be maintained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
Correction
Dealers are to replace the steering gear torque sensor cover assembly.
Parts
Quantity
Part Name
Part No.
1
Torque Sensor Cover Kit
84344239
1 tub fixes approx.10
vehicles
PTFE Grease
19333360 (US)
19333361 (CA)
1 tub fixes approx.12 vehicles
Dielectric Synthetic Grease
12377900 (US)
10953529 (CA)
or locally obtained equivalent using spec GMW18207
Note: The grease is sold in a tub and will service several vehicles and may already be available in your dealer inventory.
Important: Due to limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock. Based on our records it appears that there may be a significant amount of Dealer shelf stock of grease.
Please validate your shelf stock prior to ordering for this Recall. The grease is sold in a tub and will service several vehicles.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Product Safety Recall
N202325410 Loss of Power Steering Assist
Page 2 of 15
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105579
Steering Gear Torque Sensor Cover Replacement (Includes front toe alignment)
2WD
4WD
–
–
2.6
2.7
ZFAT
*
9105828
Customer Reimbursement Approved
–
ZFAT
**
– For USA and Canada dealers only
N/A
9105829
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
***
9105830
Working Capital Assistance Program Reimbursement – USED INVENTORY ONLY
N/A
ZFAT
****
Note: To avoid having to “H” route the customer reimbursement / WCAP transaction for approval, it must be submitted prior to the repair transaction.
* The amount identified in “Net Item” should represent the actual sum total of the current GMCCA Dealer net price for PTFE and Dielectric grease needed to perform the required repairs, not to exceed $3.00 USD, $3.77 CAD.
** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA & Canada Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800068, provided in the dealer message sent on April 13, (USA) or April 08,2021 (Canada), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
**** USA & Canada Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (March 25, 2021) to the date the inspection or repair closed the recall bulletin. (not to exceed 94 days).
Vehicle
Working Capital Assistance Reimbursement Amount
USA
Canada
2015 Chevrolet Colorado
$7.68
$8.96
2015 GMC Canyon
$7.61
$8.96
Service Procedure
Note: A training video is available on the GM Center of Learning web site (centerlearning.com) to aid technicians with this repair. After logging into the website, U.S. dealers should select GM Media Tube. Once the portal opens, use the search box and type in the course number 10215.10D and click on search. The topic begins at approximately the 7:30 mark. In Canada, dealers should access the GM Centre of Learning website, then follow this path:
Resources / Video on Demand / GM Pro Centre of Learning / Service Technical / Recall15595.
1. Remove the electric belt drive rack and pinion steering gear. Refer to Electric Belt Drive Rack and Pinion Steering Gear Replacement (2WD) or Electric Belt Drive Rack and Pinion Steering Gear Replacement (4WD) in SI.
Product Safety Recall
N202325410 Loss of Power Steering Assist
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4378083
2. Clean the steering gear torque sensor cover area (1) with soap and water using a brush to remove excess dirt.
3. Use compressed air to dry the steering gear cover area.
4378086
Product Safety Recall
N202325410 Loss of Power Steering Assist
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4. Remove the dust seal (1).
4378089
5. Wrap the pinion shaft (1) with a single layer of electrical tape to protect the cover seal and bearing during installation of the new cover.
Product Safety Recall
N202325410 Loss of Power Steering Assist
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4378095
6. Remove the torque sensor cover bolts (1).
4378099
7. Lift the torque sensor cover (1) up high enough to access the connector (2).
Product Safety Recall
N202325410 Loss of Power Steering Assist
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8. Disconnect the torque sensor connector.
4378162
9. Using a new, uncontaminated shop towel, wipe the pinion shaft and sealing surface (1) in a direction away from the shaft and sealing surface.
10. Using compressed air, carefully blow any particles or lint out of the torque sensor cavity and off of the pinion shaft.
Product Safety Recall
N202325410 Loss of Power Steering Assist
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4378167
11. Ensure the seal (1) is properly seated in the torque sensor cover.
4378178
Product Safety Recall
N202325410 Loss of Power Steering Assist
Page 8 of 15
12. Lower the new torque sensor cover (1) over the pinion shaft and connect the lead connector (2) to the torque sensor. Ensure the connector (2) is fully seated into the torque sensor.
13. Avoiding contact with the pinion shaft, lower the cover over the torque sensor and seat the cover to the sealing surface. Ensure cover is properly mated to steering gear with no interference.
4378095
14. Install and hand tighten the torque sensor cover bolts (1).
Product Safety Recall
N202325410 Loss of Power Steering Assist
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4378217
15. Using an X pattern, tighten the torque sensor cover bolts to 5 Nm (44 lb. in) on the first pass.
16. Using an X pattern, tighten the torque sensor cover bolts to 10 Nm (89 lb. in) on the final pass.
4378220
Product Safety Recall
N202325410 Loss of Power Steering Assist
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17. Using a paint pen, mark all 4-torque sensor cover bolts as shown above.
4378089
18. Remove the tape from the pinion shaft (1).
4378228
Product Safety Recall
N202325410 Loss of Power Steering Assist
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19. Fill the cavity (1) above the pinion seal using a brush with PTFE Grease High Viscosity.
4378086
20. Install the new dust seal over the pinion shaft and fully seat it on the torque sensor cover. Wipe off any excess grease.
4378232
21. Using a brush, apply dielectric grease to the torque sensor harness connector and Power Steering Control Module (PSCM) terminals.
Product Safety Recall
N202325410 Loss of Power Steering Assist
Page 12 of 15
4378235
22. Transfer the harness clip from the original torque sensor cover harness to the new harness and connect the new torque sensor cover harness (2) to the PSCM. Ensure the harness is routed as shown above. If the clip is broken or missing, use a zip tie to secure the harness.
23. Install the electric belt drive rack and pinion steering gear. Refer to Electric Belt Drive Rack and Pinion Steering Gear Replacement (2WD) or Electric Belt Drive Rack and Pinion Steering Gear Replacement (4WD) in SI.
24. Measure and adjust the front toe. Refer to Wheel Alignment – Steering Wheel Angle and/or Front Toe Adjustment in SI.
25. Connect a scan tool to the vehicle.
26. Using GDS 2, perform a Steering Wheel Angle Sensor Reset and a Steering Wheel Angle Sensor Learn in the Configuration/Reset Functions of the Power Steering Control Module.
27. Perform a Vehicle Wide DTC reset after the Steering Wheel Angle Sensor Reset and a Steering Wheel Angle Sensor Learn have successfully completed.
28. Disconnect the scan tool.
Dealer Responsibility – For USA (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Product Safety Recall
N202325410 Loss of Power Steering Assist
Page 13 of 15
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in the bulletin can be submitted at any time to the dealer. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
Product Safety Recall
N202325410 Loss of Power Steering Assist
Page 14 of 15
IMPORTANT SAFETY RECALL
August 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2015 model year Chevrolet Colorado and GMC Canyon vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202325410.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may experience loss of power steering assist at startup or while driving due to the potential for a poor electrical connection within the steering gear assembly. A poor electrical connection in the affected steering gear assemblies may be caused by corrosion of certain connectors within the assemblies, or by damage to these connectors that occurred during the supplier’s manufacturing process. If loss of connection occurs, power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering assist is lost, steering control can still be maintained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
What will we do?
Your GM dealer will replace the steering gear torque sensor cover assembly. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately three hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
Product Safety Recall
N202325410 Loss of Power Steering Assist
Page 15 of 15
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V213.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
Enclosure
GM Recall: N202325410
*****************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5732
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 25, 2021
Subject: Upcoming Safety Recall N202325410
Loss of Power Steering Assist
Models: 2015 Chevrolet Colorado
2015 GMC Canyon
To: All General Motors Dealers
General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves 2015 model year Chevrolet Colorado and GMC Canyon vehicles. The GM recall number is N202325410.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
These vehicles may experience loss of power steering assist at startup or while driving due to the potential for a poor electrical connection within the steering gear assembly. A poor electrical connection in the affected steering gear assemblies may be caused by corrosion of certain connectors within the assemblies, or by damage to these connectors that occurred during the supplier’s manufacturing process. If loss of connection occurs, power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering assist is lost, steering control can still be maintained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
Parts are not currently available, but when parts are available, dealers are to replace steering gear torque sensor cover assembly.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on March 25, 2021. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Dealers will be advised when the recall bulletin is released. Until the recall bulletin is released, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
***********************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5903
URGENT – DISTRIBUTE IMMEDIATELY
Date: August 17, 2021
Subject: REVISION: N202325410-01 – Safety Recall
Loss of Power Steering Assist
Revised Parts Section
Models: 2015 Chevrolet Colorado
2015 GMC Canyon
To: All General Motors Dealers
The parts section has been updated to include an equivalent dielectric synthetic grease specification. Please discard all previous copies of N202325410.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-9188 for additional information.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
*********************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5855
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 1, 2021
Subject: N202325410 – Safety Recall
Loss of Power Steering Assist
Models: 2015 Chevrolet Colorado
2015 GMC Canyon
To: All General Motors Dealers
General Motors is releasing Safety Recall N202325410 today. The total number of U.S. vehicles involved is approximately 60,022. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery March 25, 2021. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-9188 for additional information.
Customer Letter Mailing
The customer letter mailing will begin August 2, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated July 2, 2021 or sooner. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
***************************************************************************************************************
GM CUSTOMER CARE AND AFTERSALES
DCS5752
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 13, 2021
Subject: N202325410 – Safety Recall
Loss of Power Steering Assist
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2015 Chevrolet Colorado
2015 GMC Canyon
To: All General Motors Dealers
On March 25, 2021, GM sent to all GM dealers GlobalConnect Message GCUS-3-2119 regarding safety recall N202325410.
The required repair to complete this recall is not yet available. Until further instructions are received, the involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N202325410.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-10968 dated March 10, 2021. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking require visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N202325410, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero-dollar special transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800068
Working Capital Assistance for Safety Recall N202325410
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued through the GWM system similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
***************************************************************************************************************
This is a representative letter. Customer letters are personalized and list specific model, model year and VIN.
IMPORTANT SAFETY RECALL
May 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015 model year Chevrolet Colorado and GMC Canyon vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202325410.
Why is your vehicle being recalled?
These vehicles may experience loss of power steering assist at startup or while driving due to the potential for a poor electrical connection within the steering gear assembly. A poor electrical connection in the affected steering gear assemblies may be caused by corrosion of certain connectors within the assemblies, or by damage to these connectors that occurred during the supplier’s manufacturing process. If loss of connection occurs, power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering assist is lost, steering control can still be maintained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the steering gear torque sensor cover assembly. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. If you have already paid for repairs for this condition, you may submit those charges using the reimbursement request form that will be provided with the next letter.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Customer Assistance Center at .
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V213.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall: N202325410
***************************************************************************************************************
IMPORTANT SAFETY RECALL
August 2021
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2015 model year Chevrolet Colorado and GMC Canyon vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N202325410.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
These vehicles may experience loss of power steering assist at startup or while driving due to the potential for a poor electrical connection within the steering gear assembly. A poor electrical connection in the affected steering gear assemblies may be caused by corrosion of certain connectors within the assemblies, or by damage to these connectors that occurred during the supplier’s manufacturing process. If loss of connection occurs, power steering assist is lost (i.e., the vehicle reverts to manual steer), a malfunction indicator light displays on the instrument panel and a chime sounds to inform the driver. If power steering assist is lost, steering control can still be maintained but would require an increased steering effort, particularly at lower speeds, increasing the risk of a crash.
What will we do?
Your GM dealer will replace the steering gear torque sensor cover assembly. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately three hours.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V213.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Regina A. Carto
Vice President
Global Product Safety and Systems
Enclosure
GM Recall: N202325410
***************************************************************************************************************
SEOCONTENT-END
2 Affected Products
Vehicles
16 Associated Documents
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202325410 Loss of Power Steering Assist
RMISC-21V213-6386.pdf 100.693KB
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Safety Bulletin re Product Safety Recall N202325410 Loss of Power Steering Assist
RCSB-21V213-1883.pdf 645.988KB
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Manufacturer Notices(to Dealers,etc) – Dealer Message re N202325410 – Safety Recall Loss of Power Steering Assist
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V213-3052.pdf 132.611KB
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Defect Notice 573 Report
RCLRPT-21V213-9655.PDF 215.367KB
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Recall Acknowledgement
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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202325410 Loss of Power Steering Assist
RMISC-21V213-9272.pdf 100.773KB
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Miscellaneous Document – Chronology of Defect/Noncompliance Determination
RMISC-21V213-9551.pdf 149.553KB
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Manufacturer Notices(to Dealers,etc) – Dealer Message re N202325410 – Safety Recall Loss of Power Steering Assist Application for Used Vehicle Working Capital Assistance Program (WCAP)
nhtsa.gov/odi/rcl/2021/RCMN-21V213-2225.pdf" target="_BLANK" rel="noopener">RCMN-21V213-2225.pdf 107.393KB
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Miscellaneous Document – Dealer Message re Upcoming Safety Recall N202325410 Loss of Power Steering Assist
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Recall Quarterly Report #2, 2021-4
RCLQRT-21V213-1821.PDF 211.239KB
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Safety Bulletin – Product Safety Recall N202325410 Loss of Power Steering Assist
RCSB-21V213-4201.pdf 647.243KB
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Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N202325410-01 – Safety Recall Loss of Power Steering Assist Revised Parts Section
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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202325410 Loss of Power Steering Assist
RMISC-21V213-6637.pdf 100.693KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V213-4199.pdf 81.954KB
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Recall Quarterly Report #1, 2021-3
RCLQRT-21V213-2215.PDF 211.137KB
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Brake Pad Reset" title="2015 Chevrolet Colorado & GMC Canyon Safety Recall N202325410 Loss of Power Steering Assist 85">
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