February 5, 2021 NHTSA CAMPAIGN NUMBER: 21V054000
Passenger Frontal Air Bag Inflator May Explode
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
NHTSA Campaign Number: 21V054
Manufacturer General Motors, LLC
Components AIR BAGS
Potential Number of Units Affected 1,778,128
Summary
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or “Zone A.”
Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or “Zone B.”
Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or “Zone C.”
These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed beginning March 1, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM’s number for this recall is N212328800.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Representative Letter – Customer letters are brand, model, and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
February 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
TK Holdings (Takata) has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2013 model year Cadillac Escalade EXT, Chevrolet Avalanche and Silverado 1500, and GMC Sierra 1500 vehicles and certain 2010 – 2014 model year Cadillac Escalade and Escalade ESV; Chevrolet Silverado 2500/3500, Suburban, and Tahoe; and GMC Sierra 2500/3500, Yukon, and Yukon XL vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience.
I M P O R T A N T
- Your vehicle is involved in GM recall N212328800.
| Why is your vehicle being recalled? | Takata has determined that a defect exists in the passenger-side frontal airbag inflator in your vehicle. The determination was made that the propellant in this inflator may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to explode during a deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior at high speed, which may result in serious injury or death to passengers. |
| What will we do? | Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the passenger-side frontal airbag inflator in your vehicle. This service will be performed for you at no charge. We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Owners may also visit gmtakataairbag.com. |
| Division | Number | Text Telephones (TTY) |
| Buick | 1-866-608-8080 | 1-800-832-8425 |
| Cadillac | 1-866-982-2339 | 1-800-833-2622 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V054.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall N212328800
IMPORTANT SAFETY RECALL
May 2021
The applicable Vehicle Identification Number (VIN) can be found on the address label of the envelope.
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
TK Holdings (Takata) has decided that a defect which relates to motor vehicle safety exists in certain passenger-side frontal airbag inflators installed as original equipment in certain 2007 to 2011 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles; certain Chevrolet Avalanche, Silverado 1500, Suburban, and Tahoe vehicles; certain GMC Sierra 1500, Sierra 2500/3500 , Yukon, and Yukon XL vehicles; certain 2008 to 2011 model year Chevrolet Silverado 2500/3500 vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience.
I M PO R T A N T
- Your vehicle is involved in GM recall N212328800.
- Even though your vehicle may have recently received a replacement airbag inflator or airbag assembly, your vehicle still requires service to confirm that the correct replacement part was installed in your vehicle.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
| Why is your vehicle being recalled? | Takata has determined that a defect exists in the passenger-side frontal airbag inflator in your vehicle. The determination was made that the propellant in this inflator may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to explode during a deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior at high speed, which may result in serious injury or death to passengers. |
| What will we do? | Your GM dealer will replace the passenger-side frontal airbag inflator in your vehicle. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual inspection and service correction time of approximately one hour. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Owners may also visit gmtakataairbag.com. |
| Division | Number | Text Telephones (TTY) |
| Cadillac | 1-866-982-2339 | 1-800-833-2622 |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| GMC | 1-866-996-9463 | 1-800-462-8583 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 21V050.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
GM Recall N212328800
Frequently Asked Questions (FAQs) for Safety Recall N212328800
Front Passenger Airbag Takata Inflator – Priority Group 10
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | Certain 2010-2013 model year Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles; and certain 2010-2014 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 2500/3500, Yukon, Yukon XL vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | TK Holdings Inc. (“Takata”) has decided that a defect which relates to motor vehicle safety exists in the passenger-side frontal airbag inflators installed as original equipment in certain 2007 to 2014 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles; certain Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, and Tahoe vehicles; and certain GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles. The determination was made that the propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to rupture during a deployment.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | None
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will replace the passenger-side frontal airbag inflator.
|
| Q5) | What is the safety risk? |
| A5) | An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants.
Is the vehicle safe to drive? Yes, GM’s six-year engineering investigation demonstrated that the front-passenger airbag inflators in these vehicles will continue to operate safely. We will begin a cadenced process to notify customers when they should see their dealers for repair based on age of vehicles and geographic location.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, however at this time the parts supply is limited. Service parts should be utilized for vehicles in used dealer inventory and for customers who are concerned about the safety of their vehicle and contact dealers seeking immediate repair. Customers will be receiving the official notification via mailed letter in accordance with the NHTSA agreement to our cadenced plan, and that notification will provide instructions to customers.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/. Owners may also visit gmtakataairbag.com.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | In conjunction with the Takata Air Bag Completion Rate Improvement Program, dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for performance of this recall. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines.
|
GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions:
| Q1) | Why are there five different recall bulletins? Why not one? |
| A1) | The United States National Highway Traffic Safety Administration (NHTSA) determined priority groups for all Takata airbag safety recalls. These priority groups are determined by the age of the vehicle in combination with the heat and humidity levels where the vehicles have resided throughout their life. The older the vehicle and the hotter and more humid the climate, the higher the priority group (Priority Group 6 is the highest priority group, Priority Group 10 is the lowest priority group). Having separate recall bulletins allows GM to better manage the sending of owner letters allowing us to better manage the customer flow into the dealers and provide the parts necessary to make the repair.
|
| Q2) | Why are the Priority Groups numbered 6 through 10? What happened to 1 through 5? |
| A2) | Priority groups 1 through 5 are associated with prior Takata airbag safety recalls that have already been launched on vehicles like the Pontiac Vibe and 2007-08 Silverado/Sierra 2500/3500.
|
| Q3) | When are the owner letters being sent? |
| A3) | GM began sending Advisory Letters (e.g. informing owners the repair is not available currently) February 22, 2021 to the owners in Priority Groups 6 through 10. GM began sending Parts Letters (e.g. informing owners’ parts are available and to contact their dealer) to the owners in Priority Group 6 for light duty pickup and sport utility vehicles March 1, 2021. GM will send Parts Letters to the owners in Priority Group 6 for heavy duty pickup owners beginning June 1, 2021.
|
| Q4) | Why am I not able to run these new recalls through the Maxis Dealer Field Action Report System in Global Connect for Priority Groups 7 to 10? |
| A4) | The IVH status for the VINs in Priority Groups 7 to 10 will remain as “Incomplete-Limited or No Parts” and will not change with the recent Priority Group 6 updates. Now that the IVH status in Priority Group 6 has changed from “Incomplete-Limited or No Parts” to “Open”, dealers will be able to start running reports in Maxis-Dealer for Priority Group 6. GM began moving VINs to “Open” status in IVH in conjunction with customer mailing for light duty owners in Priority Group 6 at the beginning of March 2021. GM will move VINs to “Open” status in IVH for heavy duty owners in Priority Group 6 on June 1, 2021.
|
| Q5) | Can we repair vehicles when the IVH status is “Incomplete-Limited or No Parts” for Priority Groups 7 to 10? |
| A5) | Yes, GM allows dealers to fix any vehicles in their used inventory and any customer vehicle when the owner contacts you asking to get their truck repaired. Follow the information contained in the appropriate bulletin to submit your warranty claim and close the recall.
|
| Q6) | What if my dealer is not located in a hot and humid area and my customers have received Advisory Letters for Priority Groups 7 to 10? Can I still perform the recall repairs and close the recall for my customers? |
| A6) | Yes. However, GM would ask to only perform repairs for vehicles in Priority Groups 7 to 10 when customers proactively contact you to have their vehicle repaired, or if an affected VIN is in your used inventory. We ask that you do not proactively contact your customers while the VIN is in “Incomplete-Limited or No Parts” status in IVH. This is in an effort to preserve our parts inventory for customers in the hotter and more humid areas.
|
| Q7) | Why are the old recall bulletins gone (e.g. 49151, 49152, and N202324210)? |
| A7) | As part of GM’s agreement with the National Highway Traffic Safety Administration (NHTSA), GM agreed to launch five new recall bulletins for Priority Groups 6 through 10. |
| Q8) | What if I have a job card that was opened under one of the old recall bulletins? How do I get paid? How does the recall get closed? |
| A8) | The labor codes in the three old bulletins are still valid even though the VINs have been moved to their new recall population. Submit your warranty claims according to the terms of the old bulletin. GM will ensure that the repaired VIN gets closed in the NEW recall. Please submit all warranty claims promptly.
|
| Q9) | The bulletins for Priority Groups 7 to 10 state the following: “Important: * Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage – HD pickup trucks) is in very limited supply and will be replaced by a new service part in the very near future. Once the new part is released, part # 84255088 will be obsolete and unusable for this field action. These parts cannot be returned due to their hazardous goods shipping restrictions. DO NOT order this part for shelf stock in your inventory, this is a field fix part only. Only order this part for a customer vehicle that is being serviced”. Does this mean if I install part number 84255088 in a 2500/3500 pickup, the recall will have to be done again? |
| A9) | No, the recall will not have to be done again. The recall will be closed with the use of part 84255088. GM put this comment in the bulletins to encourage dealers to not order this part number for shelf stock because a replacement part is in development now. If you have a truck in your used inventory or a customer vehicle that needs to be repaired, part 84255088 is acceptable to use.
|
| Q10) | Can old part 84255088 be installed in a Priority Group 6 heavy duty vehicle now that the new part is available? |
| A10) | The job card date will determine which HD part and labor code to use. For job cards opened prior to June 1, 2021 the old part number 84255088 and labor code 9105357 must be used in order to avoid claim rejection. This part number does not require the serial number to be recorded on the job card. For job cards opened June 1, 2021 or later, the new HD part numbers 84594241 (airbag kit) and 84594242 (bracket) and labor code 9105713 must be used in order to avoid claim rejection. Vehicles repaired with the new part number 84594241 MUST have the serial number of the new part number recorded on the job card.
|
| Q11) | Can new part 84594241 (airbag inflator kit) be installed on a heavy-duty vehicle in Priority Groups 7 to 10? |
| A11) | No. The new part number 84594241 is associated labor code 9105713 and can only be used on Priority Group 6 heavy duty vehicles at this time. The claims will reject for Priority Groups 7 to 10.
|
| Q12) | Why is XPO Logistics is not returning my phone calls to arrange pickup of my used inflators? |
| A12) | Due to COVID, the XPO Logistics team is working remote and are unable to man their phone line at this time. If you need to schedule an airbag return, please contact XPO Logistics at the following email address: [email protected] GM will inform dealers via Global Connect when XPO Logistics is back on site and monitoring the phone number included in the return instructions. |
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 23
Release Date:
February 2021
Revision:
01
Revision Description:
The used inflator return instructions has been updated in this bulletin. Please discard all previous copies of N212328800.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
NHTSA defined priority groups are determined by vehicle location and model year. Vehicles involved in this recall were originally part of bulletin N202324210. This bulletin will be closed 2/5/21 and affected vehicles will now show under this safety recall.
Due to age and environmental exposure, some vehicles may display warping or cracking around the passenger airbag opening in the upper instrument panel area. Inspect this area with the customer at the time of the vehicle repair order write up. If warping or cracking is found, inform the customer that the condition is not covered by this recall, nor is it caused by the airbag service procedure. This warping or cracking condition will not affect the passenger side airbag deployment.
Dealers are to refer to the General Motors Service Policies and Procedures Manual, Regional Product Field Actions, for guidelines on handling vehicles that are not involved in this safety recall but may be displaying the same condition.
Make
Model
Model Year
RPO
Description
From
To
Cadillac
Escalade EXT
2010
2013
Escalade, Escalade ESV
2010
2014
Chevrolet
Avalanche
2010
2013
Silverado 1500
2010
2013
Silverado 2500/3500
2010
2014
Suburban
2010
2014
Tahoe
2010
2014
GMC
Sierra 1500
2010
2013
Sierra 2500/3500
2010
2014
Yukon, Yukon XL
2010
2014
Involved vehicles are marked “Incomplete-Limited or No Parts” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
TK Holdings Inc. (“Takata”) has decided that a defect which relates to motor vehicle safety exists in the passenger-side frontal airbag inflators installed as original equipment in certain 2010 -2013 model year Cadillac Escalade EXT vehicles; certain Chevrolet Avalanche, Silverado 1500; certain GMC Sierra 1500 vehicles; and certain 2010-2014 model year Cadillac Escalade, Escalade ESV vehicles; certain Silverado 2500/3500, Suburban, and Tahoe vehicles; and certain GMC Sierra 2500/3500, Yukon, and Yukon XL vehicles. The determination was made that the propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to rupture during a deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior at high speed, which may result in injury or death to vehicle occupants.
Correction
Dealers will replace the passenger-side frontal airbag inflator.
Parts
Quantity
Part Name
Part No.
1
Front Passenger Airbag Inflator Kit (Dual Stage – LD pickup and all SUV Vehicles)
84304240
1
Front Passenger Airbag Inflator Kit (Single Stage – HD pickup)
*
Important: * Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage – HD pickup trucks) is in very limited supply and will be replaced by a new service part in the very near future. Once the new part is released,
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 2 of 23
part # 84255088 will be obsolete and unusable for this field action. These parts cannot be returned due to their hazardous goods shipping restrictions. DO NOT order this part for shelf stock in your inventory, this is a field fix part only. Only order this part for a customer vehicle that is being serviced.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. All orders will be reviewed prior to being filled. Parts may have quantity limiters in effect.
Check stock before ordering. Follow the process below for ordering:
• If stock is available at your PDC and you need multiple pieces, place order on 1 line. Example: If five 5 pieces are needed and Stock is available at PDC 007 then order a single line quantity of 5.
• If stock is available at Plant 075, then place single line orders for a quantity of one. Example: If stock is available at Plant 075 and not your admin PDC, then order 5 separate lines of quantity of 1.
• This ordering requirement is due to the hazardous goods paperwork and method of shipping that will be used to send parts to dealers.
It is very important due to stock constraints that dealers do not order this part for shelf stock. Orders will be monitored daily to ensure compliance.
Important: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order CSO = Customer Special Order as DRO’s may be cancelled. Please do not place orders as SPAC it will delay shipment of the order. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility.
Note: Due to limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM) management. Dealers should review the affected parts to confirm RIM managed status.
Used Inflator Return Instructions
Note: Do not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used airbag inflator. Refer to the instructions enclosed in the service kit box for return instructions. The US return instructions packaged in the box refer to the original recall involving these parts (49151 and 49152). Disregard this reference, these are the correct return instructions for the current recall.
Note: Return instructions are only applicable to the United States and Canada at this time. International dealers should disregard the instructions enclosed with the replacement inflator. Dealers outside these markets should securely store used inflators until final return instructions are provided in the future.
Caution: DO NOT deploy any airbag inflator.
Undeployed airbag inflators are regulated as dangerous goods and all service agents must follow all applicable International, Federal, State, Provincial, and/or Local laws when preparing dangerous goods shipments including but not limited to classification, packaging, marking, labeling, and shipping dangerous goods.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105356**
Replace Dual Stage Front Passenger Airbag Inflator
Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe; GMC Sierra 1500, Yukon, Yukon XL
Add: SLT Trim Level – GMC Only
Add: LTZ Trim Level – Chevrolet Only
Add: Avalanche, Suburban, Tahoe, Yukon
0.7
–
–
–
0.1
0.1
0.1
ZFAT
*
9105361**
Replace Single Stage (Heavy-Duty Pickup Truck Only) Front Passenger Airbag Inflator
Chevrolet Silverado and GMC Sierra 2500/3500 HD
Add: SLT Trim Level – GMC Only
Add: LTZ Trim Level – Chevrolet Only
0.7
–
–
0.1
0.1
ZFAT
*
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 3 of 23
* Submit a $20.00 administrative allowance for return of the used front passenger airbag inflator assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction.
** Involved vehicle owners are eligible for courtesy transportation while their vehicle is being repaired. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction. Refer to GM Warranty Administration Bulletin 07-00-89-037 for Courtesy Transportation Program guidelines.
Special Tools
Dealers must use the airbag mounting bracket, shown below, to replace the front passenger airbag inflator. As of December 31, 2015, all U.S. dealers have been shipped the airbag mounting bracket at no charge through Bosch Automotive Service Solutions. The Bosch tool number is EL-51377. If your dealership does not have the airbag mounting bracket, do not attempt to perform this service procedure and immediately contact 1-800-GM-TOOLS for assistance. Attempting to replace the front passenger airbag inflator without using the bracket may pose a safety risk for the technician and anyone else in the area.
4006668
(1) Mounting Bracket (2) Support Bars (3) Support Bar Hardware (4) Airbag Mounting Hardware.
Service Procedure
Important: Dealers are required to use the airbag mounting bracket to perform the front passenger airbag inflator replacement procedure. If this special tool is not available, do not proceed with this repair.
Warning: If an airbag system is not handled using proper procedures and methods, it may be activated accidentally during work resulting in a life-threatening serious accident. If the service procedure is not performed correctly, the system may fail to activate when needed. Be sure to perform the proper work safely and according to the instructions provided below:
1. Eliminate Static Electricity. Before start of work, touch a metallic portion of the vehicle with a bare hand to discharge static electricity charged on your body.
2. DO NOT Measure Resistance. DO NOT measure resistance of airbag components. Measuring current of a circuit tester may cause accidental activation.
3. Handle the airbag properly. If an inflator is dropped, replace it with a NEW inflator.
4. DO NOT allow foreign objects near the airbag. Collect and account for all removed nuts/bolts to prevent them from landing in the airbag assembly. Any foreign objects in the airbag assembly may cause damage or injury if the airbag is activated.
5. Wear protective equipment. Always wear appropriate protective equipment when working on the airbag.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 4 of 23
Remove the instrument panel passenger airbag assembly from the vehicle and place on bench. Refer to Airbag Instrument Panel Module Replacement in SI.
3607819
Danger: To avoid personal injury or death, it is critical to use an airbag module bracket when replacing an inflator module. Carefully read and follow the instructions below:
1. Confirm the bracket assembly is installed securely in the vise.
2. Confirm there are no loose objects or people exposed to the back side of the bracket for safety in the unlikely event of airbag deployment due to improper work procedures. The airbag is NOT being replaced due to an inadvertent deployment concern.
3. Confirm that no objects, tools or people are within 3 feet (1 meter) of the back side of the bracket.
4. Confirm that no objects, tools or people are within 2 feet (0.6 meters) of the sides of the bracket.
5. BEFORE starting work and periodically while working on the airbag module, touch a metallic part of the work bench to discharge static electricity in the body.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 5 of 23
Airbag Removal from Vehicle and Installing in Mounting Bracket (Use with All Vehicles)
4664047
1. Mount the airbag module bracket securely in a vise.
4664048
2. Using the hardware kit supplied with the module bracket, loosely mount the airbag assembly to the bracket using two nuts and bolts.
4664049
3. Position the airbag assembly so that all four stopper plate nuts can be removed through the access holes.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 6 of 23
4664050
4. Tighten the two fasteners that attach the airbag assembly to the module bracket.
5. Confirm the following steps have been completed BEFORE proceeding to the next step:
• The mounting bracket is secure in the vise.
• The airbag assembly is secured to the bracket.
3607909
Danger: To avoid personal injury, ALWAYS keep as much of your body as possible in front of the bracket when working on the airbag assembly. Remember to periodically touch a metallic part of the vehicle or work bench to discharge static electricity in the body. DO NOT use power tools when performing the inflator removal/reinstallation steps.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 7 of 23
Dual Stage Front Passenger Airbag (All Light Duty Pickup Trucks and LD/HD Utility Models)
Create a short circuit before disconnecting the inflator wires.
5680363
1. Peel the yellow tape off of the wire harness near the connector. DO NOT use a knife or sharp tool to remove the yellow tape.
5680685
2. Locate the red plastic “Electro Tap” from the service kit. If required, remove the small tab from the electro tap as shown (1).
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 8 of 23
5680660
3. Locate the yellow wire and place it in the electro tap.
5680663
4. Use pliers to firmly close the electro tap on the yellow wire until an audible “click” is heard confirming the
installation.
5680664
5. Locate the orange wire and place it in the electro tap.
6. Use pliers to firmly close the electro tap on the orange wire until an audible “click” is heard confirming the
installation.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 9 of 23
5680666
7. Place wire cutters on the connector side of the electro tap and cut the wires as shown.
4664052
8. Use the access holes in the bracket to loosen and remove the four self-locking nuts, do not use power tools to
remove the nuts. Discard the nuts, they will not be reused.
5680667
9. Remove the stopper plate (bracket).
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 10 of 23
4664053
10. Disengage the wire harness locator from the housing.
5680364
11. Remove the black taped wire from the housing tabs. The wire harness is now fully disconnected from the housing.
3607857
12. Gently push in the 4 studs to loosen the inflator for removal.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 11 of 23
4664060
13. Remove the inflator from the housing, slide the inflator to the right.
4664063
14. Put a mark on the removed inflator and store it in the provided replacement part box. Refer to the instructions that were included with the new inflator module kit.
4664074
15. Record the serial number of the new inflator from the service kit on the job card. Also record the serial number of the used inflator that is being returned on the job card.
16. Inspect the new inflator for the following two conditions:
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 12 of 23
5680402
• Ensure the tab on the white end cap is aligned with the notch in the inflator.
5680403
• Ensure both end caps are fully seated onto the inflator.
5680405
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 13 of 23
5680406
5735685
5735686
17. Using a small pair of slip joint pliers, bend the alignment tab on the airbag from a 90 Deg. angle (1) to a 45 Deg.
angle (2).
Note: Only the small return tab should be bent. Take care to not bend any other portion of the orientation tab.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 14 of 23
5680409
18. Slide the new inflator into the housing with the white end cap first.
5680411
19. Rotate the inflator until the notch in the white end cap aligns with the alignment tab.
5680668
20. Place the stopper plate onto the studs as shown.
21. Place 4 new nuts on the studs.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 15 of 23
3610416
22. Tighten four (4) NEW plate nuts evenly in several increments in the order shown in the illustration using a 10-mm socket driver while pushing on the inflator against the alignment tab.
Note: The inflator should be netted out against the alignment tab prior to tightening the nuts. You will encounter some resistance during tightening because these nuts are self-locking nuts. Torque Specification: 6.5 Nm (56 in-lb).
5680514
23. Install the wire harness locator to the housing.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 16 of 23
5680516
24. Press the black taped wire into the housing tabs as shown. Tape the wire harness to the metal housing in between the tabs (in the area of the blue arrow).
5680520
25. Install the yellow taped wire into the inflator (white cap end). Ensure the CPA is engaged.
5680522
26. Install the black taped wire into the inflator (black cap end). Ensure the CPA is engaged.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 17 of 23
5680523
27. Apply a masking tape strip to the wire harness in the location shown below.
5680525
28. Adhere the tape strip and wire harness to the metal housing as shown.
29. Confirm the wire harness is in the correct orientation after taping.
30. Remove the airbag assembly from the bracket by removing the two bolts and the airbag assembly.
31. Reinstall the instrument panel passenger airbag assembly. Refer to Airbag Instrument Panel Module Replacement in SI.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 18 of 23
Single Stage Takata Front Passenger Airbag (HD Pickup Only)
4664051
1. Note the orientation between the inflator and the stopper plate.
4664052
2. Use the access holes in the bracket to loosen and remove the four self-locking nuts, do not use power tools to remove the nuts. Discard the nuts, they will not be reused.
3. Remove the two stopper plates.
4664053
4. Disengage the wire harness locator from the housing.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 19 of 23
3607857
5. Gently push in the 4 studs to loosen the inflator for removal.
4664060
6. Remove the inflator from the housing, slide the inflator away from the harness side.
4664063
7. Put a mark on the removed inflator and store it in the replacement part box.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 20 of 23
4664074
8. Record the serial number of the new inflator from the service kit on the job card. Also record the serial number of the used inflator that is being returned on the job card.
4664064
9. Carefully slide the new inflator into the airbag assembly. Ensure the inflator is installed with the harness end first.
4664065
10. Confirm the identification of the stopper and the position determining plate. THEY ARE DIFFERENT. Refer to the illustration: (1) Stopper Plate (2) Position Determining Plate.
11. The Position Determining Plate goes on the harness end, the Stopper Plate goes on the opposite end.
12. Loosely install the two plates using the 4 new nuts supplied with the inflator kit, DO NOT TIGHTEN.
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 21 of 23
4664068
13. Rotate the inflator until the harness connector aligns with the Position Orientating Plate.
Warning: DO NOT pinch the harness between the inflator and the Position Orientating Plate.
3610416
14. Tighten four (4) NEW plate nuts evenly in several increments in the order shown in the illustration using a 10-mm socket driver while pushing the inflator. You will encounter some resistance during tightening because these nuts are self-locking nuts. Torque Specification: 6.5 Nm (57.53 in-lb).
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 22 of 23
4664069
15. Install the wire harness locator to the housing.
16. Remove the airbag assembly from the bracket by removing the two bolts and the airbag assembly.
17. Reinstall the instrument panel passenger airbag assembly. Refer to Airbag Instrument Panel Module Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
Product Safety Recall
N212328800 Front Passenger Airbag Takata Inflator
– Priority Group 10
Page 23 of 23
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation
In conjunction with the Takata Air Bag Completion Rate Improvement Program, dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for performance of this recall. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
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GLOBAL SAFETY FIELD INVESTIGATIONS GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5693
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 24, 2021
Subject: Front Passenger Airbag Stop Sale Announcement
To: All General Motors Dealers
Stop Part Install/Sell/Delivery Order
Effective immediately, any dealer service part inventory of the following part numbers should be held and not sold pending forthcoming instructions from General Motors:
22744316 – Airbag I/P (ebony)
22744317 – Airbag I/P (cashmere)
22744318 – Airbag I/P (titanium)
22744319 – Airbag I/P (cocoa)
25812355 – Airbag I/P (ebony)
25812356 – Airbag I/P (cashmere)
25812357 – Airbag I/P (titanium)
25812358 – Airbag I/P (cocoa)
25819574 – Airbag I/P (cocoa)
22744320 – Airbag I/P (cocoa)
22762682 – Airbag I/P (ebony)
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5815
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 2, 2021
Subject: REVISION: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800
GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions Updated – V3
Models: 2007-2014 Cadillac Escalade, Escalade ESV, Escalade EXT
2007-2014 Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe
2007-2014 GMC Sierra 1500, Yukon, Yukon XL
2007-2014 Chevrolet Silverado 2500/3500
2007-2014 GMC Sierra 2500/3500
To: All General Motors Dealers
On February 5, 2021, General Motors released bulletins N212328760, N212328770, N212328780, N212328790 and N212328800 for Front Passenger Airbag Takata Inflators.
Dealer Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the most likely questions dealers may have regarding these Safety Recalls. Please use this information as an aid to confidently answer dealer concerns.
Please make special reference to questions 10 and 11 – in reference to the Priority Group 6 recent update:
Q10) Can old part 84255088 be installed in a Priority Group 6 heavy duty vehicle now that the new part is available?
A10) The job card date will determine which HD part and labor code to use.
For job cards opened prior to June 1, 2021 the old part number 84255088 and labor code 9105357 must be used in order to avoid claim rejection. This part number does not require the serial number to be recorded on the job card.
For job cards opened June 1, 2021 or later, the new HD part numbers 84594241 (airbag kit) and 84594242 (bracket) and labor code 9105713 must be used in order to avoid claim rejection. Vehicles repaired with the new part number 84594241 MUST have the serial number of the new part number recorded on the job card.
Q11) Can new part 84594241 (airbag inflator kit) be installed on a heavy-duty vehicle in Priority Groups 7 to 10?
A11) No. The new part number 84594241 is associated labor code 9105713 and can only be used on Priority Group 6 heavy duty vehicles at this time. The claims will reject for Priority Groups 7 to 10.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS 5672
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 5, 2021
Subject: Safety Recall N212328800
Front Passenger Airbag Takata Inflator – Priority Group 10
Models: 2010-2013 Cadillac Escalade EXT
2010-2014 Cadillac Escalade, Escalade ESV
2010-2013 Chevrolet Avalanche, Silverado 1500
2010-2014 Silverado 2500/3500, Suburban, Tahoe
2010-2013 GMC Sierra 1500
2010-2014 Sierra 2500/3500, Yukon, Yukon XL
To: All General Motors Dealers
General Motors is releasing Safety Recall N202328800 today. The total number of U.S. vehicles involved is approximately 1,778,267. Please see the attached bulletin for details.
NHTSA defined priority groups are determined by vehicle location and model year. Vehicles involved in this recall were originally part of bulletin N202324210. This bulletin will be closed 2/5/21, and affected vehicles will now show under this safety recall.
Important:
Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage – HD pick-up trucks) is in very limited supply and will be replaced by a new service part in the very near future. Once the new part is released, part # 84255088 will be obsolete and unusable for this field action. These parts cannot be returned due to their hazardous goods shipping restrictions. DO NOT order this part for shelf stock in your inventory this is a field fix part only. Only order this part for a customer vehicle that is being serviced.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated February 6, 2021 or sooner.
The IVH status of included vehicles will be “Incomplete-Limited or No Parts” status. Please hold all warranty transactions until IVH has been updated.
A warranty claim can be submitted, and the recall can be closed while the included VIN is in “Incomplete-Limited or No Parts” status once the service procedure in this bulletin is completed.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5820
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 4, 2021
Subject: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800
GMT900 Front Passenger Airbag Recalls Priority Group 6 Heavy-Duty Part Information
Models: 2007-2014 Cadillac Escalade, Escalade ESV, Escalade EXT
2007-2014 Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe
2007-2014 GMC Sierra 1500, Yukon, Yukon XL
2007-2014 Chevrolet Silverado 2500/3500
2007-2014 GMC Sierra 2500/3500
To: All General Motors Dealers
On February 5, 2021, General Motors released bulletins N212328760, N212328770, N212328780, N212328790 and N212328800 for Front Passenger Airbag Takata Inflators. On June 1, 2021, we revised bulletin N212328760 to include a reference to a newly released single stage inflator service part for HD pickup trucks. The reference to this new part number has raised dealer questions regarding the disposition of the prior HD part (p/n 84255088).
THERE WILL NOT BE A SPECIAL RETURN FOR PART #84255088.
This part is dangerous goods and cannot be returned. However, this part can and should continue to be used on Priority Groups 7-10 (bulletins N212328770, N212328780, N212328790, N212328800). These bulletins still reflect the use of the prior inflator part #84255088. The warranty claims will only pay when part #84255088 is used.
In addition, the old part can and should be used on recalls 15438 and 15817, which are for the 2007-08MY HD pickups.
We request that dealers do not order 84255088 for dealer stock. Only order when required.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5791
URGENT – DISTRIBUTE IMMEDIATELY
Date: May 12, 2021
Subject: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800
GMT900 Front Passenger Airbag Recalls VINs Re-opened for Additional Service
Models: 2007-2014 Cadillac Escalade, Escalade ESV, Escalade EXT
2007-2014 Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe
2007-2014 GMC Sierra 1500, Yukon, Yukon XL
2007-2014 Chevrolet Silverado 2500/3500
2007-2014 GMC Sierra 2500/3500
To: All General Motors Dealers
On February 5, 2021, General Motors released bulletins N212328760, N212328770, N212328780, N212328790 and N212328800 for Front Passenger Airbag Takata Inflators.
GM service data indicates the involved vehicles had a recent service visit where a complete passenger airbag assembly was installed. The passenger airbag assembly that was installed may have contained a Takata inflator that must be replaced. These vehicles will need to return to have the passenger airbag inflator replaced per the service procedure provided in the applicable Safety Recall bulletin referenced above.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen was updated May 11, 2021. The IVH screen in GWM will display “Open” under Status due to the return request of these vehicles. A list of involved vehicles with the original servicing dealer is attached to this message. Please hold all warranty transactions until IVH has been updated.
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GLOBAL SAFETY FIELD INVESTIGATIONS DCS 5687 URGENT – DISTRIBUTE IMMEDIATELY Date: February 16, 2021 Subject: REVISION: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800 GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions Updated Models: 2007-2014 Cadillac Escalade, Escalade ESV, Escalade EXT 2007-2014 Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe 2007-2014 GMC Sierra 1500, Yukon, Yukon XL 2007-2014 Chevrolet Silverado 2500/3500 2007-2014 GMC Sierra 2500/3500 To: All General Motors Dealers On February 5, 2021, General Motors released bulletins N212328760, N212328770, N212328780, N212328790 and N212328800 for Front Passenger Airbag Takata Inflators. Dealer Question and Answer Document (Q&A) Attached to this message you will find an updated document that addresses the ten most likely questions dealers may have regarding these Safety Recalls. Please use this information as an aid to confidently answer dealer concerns. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS 5686
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 16, 2021
Subject: Safety Recall N212328800 01
Front Passenger Airbag Takata Inflator – Priority Group 10
Revised Inflator Return Instructions
Models: 2010-2013 Cadillac Escalade EXT
2010-2014 Cadillac Escalade, Escalade ESV
2010-2013 Chevrolet Avalanche, Silverado 1500
2010-2014 Silverado 2500/3500, Suburban, Tahoe
2010-2013 GMC Sierra 1500
2010-2014 Sierra 2500/3500, Yukon, Yukon XL
To: All General Motors Dealers
The used inflator return instructions has been updated in this bulletin. Please discard all previous copies of N212328800.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS 5677
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 10, 2021
Subject: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800
GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions
Models: 2007-2014 Cadillac Escalade, Escalade ESV, Escalade EXT
2007-2014 Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe
2007-2014 GMC Sierra 1500, Yukon, Yukon XL
2007-2014 Chevrolet Silverado 2500/3500
2007-2014 GMC Sierra 2500/3500
To: All General Motors Dealers
On February 5, 2021, General Motors released bulletins N212328760, N212328770, N212328780, N212328790 and N212328800 for Front Passenger Airbag Takata Inflators.
Dealer Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions dealers may have regarding these Safety Recalls. Please use this information as an aid to confidently answer dealer concerns.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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UPDATE: Recall PN 84304240 GMT 900 Air Bag Inflator Pallet Orders
Offering another opportunity to order pallet qty. of PN 84304240 for GMT 900 Recall – Air Bag Inflator. Deadline is Thursday, April 15, 2021.
Updated Date:Apr 13, 2021 12:28 CT
We had a very good response from our Dealer partners regarding the initial offering of pallet orders for Takata airbags as outlined in our initial bulletin. All pallets have now been shipped to these
dealers. Due to ongoing interest from our Dealers, we are pleased to announce that we are providing another opportunity to place pallet orders.
The pallet part number involved is for recall part number 84304240 (AIRBAG ASM,I/P (DUAL STAGE KIT, INCLUDES INFLATOR). If you would like to order a FULL pallet of part number 84304240 (140
total pieces) and have them Pre-shipped to your Dealership, please click on the link below and complete the information in its entirety. This information will then be provided to the Recall Team for
your order to be prepared and released.
Please note, one pallet contains 140 inflators. Pre-shipped parts will be billed to Dealers open parts account. Recall parts are not returnable and the inflators are hazardous.
This opportunity will remain open for Dealers until Thursday, April 15 at 5 p.m. Eastern Time. Please note: You are NOT placing an order when filling out the questionnaire using the link
below, you are only registering for one or more pallets. The Recall Team will then place your order for you using Control # CRW RECALL so please watch your answerbacks. Once orders are placed
you will be able to track it through your system using your Dealer code, part number and the control # CRW RECALL. Orders will ship from Pontiac (75) and go to your cross dock for delivery to your
Dealership. If you would like more than one pallet, please indicate quantity using the drop-down arrow. Please note, pallet orders may not ship within the normal standard of service, as they are
shipped by truckload to the cross dock and dependent on volume of incoming orders.
Link to authorize pre-ship pallet order:
https://generalmotors.qualtrics.com/jfe/form/SV_bvZJJECOvGTNOwm
About this Article
Reference Number: GCUS-9-10847
Published to: Service; Parts
Version: 5.0
Region: All
Keywords: air bag inflator; GMT 900; pallet order; recall
Original Published Date:Feb 09, 2021 11:30 CT
Expires:Dec 31, 2021 22:55 CT
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS 5708
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 08, 2021
Subject: REVISION: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800
GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions Updated
Models: 2007-2014 Cadillac Escalade, Escalade ESV, Escalade EXT
2007-2014 Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe
2007-2014 GMC Sierra 1500, Yukon, Yukon XL
2007-2014 Chevrolet Silverado 2500/3500
2007-2014 GMC Sierra 2500/3500
To: All General Motors Dealers
On February 5, 2021, General Motors released bulletins N212328760, N212328770, N212328780, N212328790 and N212328800 for Front Passenger Airbag Takata Inflators.
The General Motors Customer Assistance Center has been receiving feedback that customers whose VINs are in “Incomplete-Limited or No Parts” status in IVH, have been turned away by dealers when proactively seeking to have the recall performed on their vehicle. We are sending this message to re-emphasize that, for handraisers, dealers can and should be repairing customer vehicles and closing the recall when the VIN is in “Incomplete-Limited or No Parts” in IVH.
Dealer Question and Answer Document (Q&A)
Attached to this message you will find an updated document that addresses the ten most likely questions dealers may have regarding these Safety Recalls. Please use this information as an aid to confidently answer dealer concerns.
Please make special reference to question 5:
Q5) Can we repair vehicles when the IVH status is “Incomplete-Limited or No Parts”?
A5) Yes, GM allows dealers to fix any vehicles in their used inventory and any customer vehicle when the owner contacts you asking to get their truck repaired. Follow the information contained in the appropriate bulletin to submit your warranty claim and close the recall.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
66 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CADILLAC | ESCALADE | 2010-2014 |
| CADILLAC | ESCALADE ESV | 2010-2014 |
| CADILLAC | ESCALADE EXT | 2010-2013 |
| CHEVROLET | AVALANCHE | 2010-2013 |
| CHEVROLET | SILVERADO 1500 | 2010-2013 |
| CHEVROLET | SILVERADO 2500 | 2010-2014 |
| CHEVROLET | SILVERADO 3500 | 2010-2014 |
| CHEVROLET | SUBURBAN | 2010-2014 |
| CHEVROLET | TAHOE | 2010-2014 |
| GMC | SIERRA 1500 | 2010-2013 |
| GMC | SIERRA 2500 | 2010-2014 |
| GMC | SIERRA 3500 | 2010-2014 |
| GMC | YUKON | 2010-2014 |
| GMC | YUKON XL | 2010-2014 |
24 Associated Documents
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V054-2389.pdf 139.016KB
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Open in new tab Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800 GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions Updated
Loading...Miscellaneous Document – Product Vehicle Information Spreadsheet
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Loading...Safety Bulletin – Product Safety Recall Announcement re N212328800 Front Passenger Airbag Takata Inflator – Priority Group 10
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Loading...Manufacturer Notices(to Dealers,etc) – Dealer Message re Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800 GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions
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Loading...Manufacturer Notices(to Dealers,etc) – Dealer Notification re Safety Recall N212328800 Front Passenger Airbag Takata Inflator – Priority Group 10
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Loading...Manufacturer Notices(to Dealers,etc) – Front Passenger Airbag Stop Sale Announcement
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Loading...Safety Bulletin re N212328800 Front Passenger Airbag Takata Inflator – Priority Group 10
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Manufacturer Notices(to Dealers,etc) – Dealer Message re Safety Recall N212328800 01 Front Passenger Airbag Takata Inflator – Priority Group 10 Revised Inflator Return Instructions
Loading...Manufacturer Notices(to Dealers,etc) – Dealer Message re UPDATE: Recall PN 84304240 GMT 900 Air Bag Inflator Pallet Orders Offering another opportunity to order pallet qty. of PN 84304240 for GMT 900 Recall – Air Bag Inflator. Deadline is Thursday, April 15, 2021.
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Loading...Manufacturer Notices(to Dealers,etc) – Dealer Notification re REVISION: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800 GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions Updated
Loading...Manufacturer Notices(to Dealers,etc) – Dealer Message re Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800 GMT900 Front Passenger Airbag Recalls VINs Re-opened for Additional Service
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Loading...Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800 GMT900 Front Passenger Airbag Recalls Dealer Frequently Asked Questions Updated – V3
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Loading...Manufacturer Notices(to Dealers,etc) – Dealer Message re Safety Recalls N212328760, N212328770, N212328780, N212328790, N212328800 GMT900 Front Passenger Airbag Recalls Priority Group 6 Heavy-Duty Part Information
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V054&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
1 Associated Investigation
Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.
During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.
Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.
Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.
The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.
The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
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Last update on 2021-09-24 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-09-24 / Affiliate links / Images from Amazon Product Advertising API
