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NHTSA ID Number: 10184098
Manufacturer Communication Number: PIT5791
Summary
This Preliminary information communicates a condition where the radio may display a “Connection not available, please call OnStar agent”. This bulletin advises that Engineering is working on a software solution that will prevent the message from displaying when listening to non-SXM sources, but still allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM.
Condition
The radio displays a message “Connection Unavailable, Please call OnStar Agent.” While this message is intended to alert the user to reasons for a reduced Sirius XM experience, it could display while listening to other audio sources such as AM, FM, etc.
Cause
This message may be caused by no OnStar connectivity. One reason that a lack of OnStar connectivity might occur is when a customer has not accepted, or has declined, the OnStar Terms and Conditions. This is an inherent operation of the system’s design because the Sirius XM 360L feature requires a cellular connection through OnStar. However, it was not intended tov have this message display unless Sirius XM was selected as the audio source.
21 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BUICK | ENCLAVE | 2021 |
| BUICK | ENCORE | 2021 |
| BUICK | ENVISION | 2021 |
| CADILLAC | CT4 | 2021 |
| CADILLAC | CT5 | 2021 |
| CADILLAC | ESCALADE | 2021 |
| CADILLAC | XT4 | 2021 |
| CADILLAC | XT5 | 2021 |
| CADILLAC | XT6 | 2021 |
| CHEVROLET | BLAZER | 2021 |
| CHEVROLET | CAMARO | 2021 |
| CHEVROLET | MALIBU | 2021 |
| CHEVROLET | SILVERADO 1500 | 2021 |
| CHEVROLET | SUBURBAN | 2021 |
| CHEVROLET | TAHOE | 2021 |
| CHEVROLET | TRAILBLAZER | 2021 |
| CHEVROLET | TRAVERSE | 2021 |
| GMC | ACADIA | 2021 |
| GMC | SIERRA 1500 | 2021 |
| GMC | YUKON | 2021 |
| GMC | YUKON XL | 2021 |
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5791
Published date: 11/5/2020
https://www.nhtsa.gov/recalls?nhtsaId=10184098
MC-10184098-9999.pdf 105.178KB
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- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- GM regularly updates production and service part designs to integrate new materials and technologies
- Radio replacement interface
- Retains chime function
- Outputs for navigation radio functions
- Interface can be quickly updated if needed from PAC website using PAC-UP USB adapter
- RadioPro5 interface for 2014 Chevrolet Silverado 1500 & 2014 GMC Sierra 1500 with 29-bit GM LAN V2 databus with 20-pin & 16-pin harnesses
- GM Factory Integration Interface OnStar & Chime Retention Module
- For 2000-up Select GM vehicles
- Designed to retain Onstar and warning chimes that are normally lost when OEM radio is removed
- Provides a 12 volt accessory output for aftermarket radio operation
- Reverse output to make installing an aftermarket navigation radio simple
- 【Applicable Car Models】8" Double din car stereo for Chevy Silverado 1500HD 2500HD 3500HD (2007-2013)(Second Generation); For Chevy Avalanche (2007-2011); For Chevy Express Van (2008-2011); For Chevy Impala(2006-2012); For Chevy Tahoe (2007-2014); For Chevy Equinox (2005-2009) (First Generation); For Chevy Suburban (2007-2014); For GMC Acadia (2007-2012); For GMC Savana (2008-2013);For GMC Sierra (2007-2011); For GMC Yukon (2007-2013);For Buick Enclave (2008-2012).
- 【Wired/Wireless CarPlay & Android Auto】Android 12 car stereo for GMC/Chevrolet/BUICK support wired/wireless Apple CarPlay and Android Auto, With wired connection or wireless connection through Bluetooth, you could more easily access the apps of your phone. You can also able to wake up the voice assistant Siri or Google Assistant to operate Apps on your phone, easily use GPS navigation, calls, message, music, and much more functions while keeping your hands free for safe driving.
- 【GPS Navigation & HD Backup Camera】Dual navigation system that supports offline and online maps. you can download free worldwide maps in Herewego to get the latest road conditions. Come with HD backup camera, displays HD image when parking. (Note: We have equipped this car stereo with the latest HD rearview camera, it may not be compatible with some models, if the camera does not work, please contact us, we will send you a replacement camera)
- 【Gorgeous IPS Display & UI Themes】8-inch IPS touch screen with 1280 * 720 HD resolution display provides you with true-to-life colors from any angle. The GMC car stereo built-in 6 sets of UI themes. You could switch different styles of screen themes according to your preferences, just like owning another brand new car stereo.
- 【Powerful Functions】Car radio for Chevrolet/Chevy/GMC/Buick with Android 12 system, equipped with Quad Core CPU, 2GB RAM+32GB ROM provides a smooth and responsive user experience. Support CarPlay, Android Auto, GPS navigation, Bluetooth, FM radio, EQ Settings, WiFi Connection, Backup Camera, USB, multi-format music player, 1080p video player, video and audio output, external microphone, steering wheel control.
- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs.Fit Type: Vehicle Specific
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles)
- Retains rear seat audio controls;Retains factory BOSE audio systems
- Retains factory features in select GM LAN 29 Bit vehicles while functioning with an aftermarket radio. Retains factory front and back park assist system. Retains chime functions.
- Pre-programmed to retain factory Steering Wheel Controls. Provides Factory Rear Seat Entertainment Activation. Requires Cable #CRUX2333A (sold separately).
- iPhone Voice Recognition (VR) feature from SWC on Kenwood, Pioneer, Alpine and JVC radios. Supports Pick Up/End Call, Pick Up and Toggle between 1st and 2nd Incoming call, AVRCP Track, Seek.
- Includes Double DIN Radio Replacement Dash Kit. EIA color coded wiring for easy installation.
- Retains Factory OnStar
- Retains Factory Warning Chimes
- Retains Steering Wheel Controls via built-in pre-programmed interface
- Works with Standard Bose, Premium Bose (Y91) amplified and non-amplified systems
- For 2006-2014 models (GM LAN 29-Bit)
Last update on 2024-03-29 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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Bulletin No.: PIT5791 Published date: 11/5/2020 Preliminary Information PIT5791 Radio Displays Message: Sirius XM Connection Unavailable – Please Call OnStar Agent Models Brand: Model: Model Years: VIN: Engine: Transmissions: from to Buick Enclave 2021 All All All All Buick Encore 2021 All All All All Buick Envision 2021 All All All All Cadillac CT4 2021 All All All All Cadillac CT5 2021 All All All All Cadillac Escalade 2021 All All All All Cadillac Escalade ESV 2021 All All All All Cadillac XT4 2021 All All All All Cadillac XT5 2021 All All All All Cadillac XT6 2021 All All All All Chevrolet Blazer 2021 All All All All Chevrolet Camaro 2021 All All All All Chevrolet Malibu 2021 All All All All Chevrolet Silverado 2021 All All All All Chevrolet Suburban 2021 All All All All Chevrolet Tahoe 2021 All All All All Chevrolet Trailblazer 2021 All All All All Chevrolet Traverse 2021 All All All All GMC Acadia 2021 All All All All GMC Sierra 2021 All All All All GMC Yukon 2021 All All All All GMC Yukon XL 2021 All All All All Involved Region or Country North America Additional Options (RPO) Equipped with Sirius XM (U2K) and Infotainment system (IOS, IOU, IOT, or IOV) Condition Some customers may comment that the radio displays a message “Connection Unavailable, Please call OnStar Agent.” While this message is intended to alert the user to reasons for a reduced Sirius XM experience, it could display while listening to other audio sources such as AM, FM, etc. Cause This message may be caused by no OnStar connectivity. One reason that a lack of OnStar connectivity might occur is when a customer has not accepted, or has declined, the OnStar Terms and Conditions. This is an inherent operation of the system’s design because the Sirius XM 360L feature requires a cellular connection through OnStar. However, it was not intended to have this message display unless Sirius XM was selected as the audio source. Correction: Do not attempt to repair this condition if the customer has not accepted OnStar Terms and Conditions. Engineering is working on a software solution that will prevent the message from displaying when listening to non-SXM sources, but still allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM. Service Procedure 1. Determine whether the customer has accepted OnStar Terms and Conditions (T&Cs) by inspecting the status of the OnStar indicator LED. If it is off, the system may be deactivated, press the OnStar call button once to confirm the introduction plays. A. If OnStar T&Cs have not been accepted: STOP, make no repair attempts at this time. The customer must review the OnStar T&Cs and make their own decision as to whether they choose to accept them. If they wish to leave the T&Cs declined, then it is normal for this message to display because this system requires connectivity to function fully. B. If OnStar T&Cs have been accepted, then this PI does not apply. Refer to standard diagnostics to identify the cause for a loss of connectivity. 2. Advise the customer that it is normal for this message to be displayed when there is a lack of connectivity, but that it should only display when attempting to use the Sirius XM app in the radio. Important: The software solution will NOT turn o???? the message completely. It will only change when the message is displayed. Engineering is working on a software solution that will only allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM. This software is expected to be released to service in the second quarter of 2021. This PI will be updated when a software solution becomes available. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 3487168 Verify status of OnStar Terms and Conditions 0.3 Hr. *This is a unique Labor Operation for Bulletin use only. Version History Version 1 Modified 11/05/2020 – Created on.
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