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NHTSA ID Number: 10184098
Manufacturer Communication Number: PIT5791
Summary
This Preliminary information communicates a condition where the radio may display a “Connection not available, please call OnStar agent”. This bulletin advises that Engineering is working on a software solution that will prevent the message from displaying when listening to non-SXM sources, but still allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM.
Condition
The radio displays a message “Connection Unavailable, Please call OnStar Agent.” While this message is intended to alert the user to reasons for a reduced Sirius XM experience, it could display while listening to other audio sources such as AM, FM, etc.
Cause
This message may be caused by no OnStar connectivity. One reason that a lack of OnStar connectivity might occur is when a customer has not accepted, or has declined, the OnStar Terms and Conditions. This is an inherent operation of the system’s design because the Sirius XM 360L feature requires a cellular connection through OnStar. However, it was not intended tov have this message display unless Sirius XM was selected as the audio source.
21 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
BUICK | ENCLAVE | 2021 |
| BUICK | ENCORE | 2021 |
| BUICK | ENVISION | 2021 |
| CADILLAC | CT4 | 2021 |
| CADILLAC | CT5 | 2021 |
| CADILLAC | ESCALADE | 2021 |
| CADILLAC | XT4 | 2021 |
| CADILLAC | XT5 | 2021 |
| CADILLAC | XT6 | 2021 |
| CHEVROLET | BLAZER | 2021 |
| CHEVROLET | CAMARO | 2021 |
| CHEVROLET | MALIBU | 2021 |
| CHEVROLET | SILVERADO 1500 | 2021 |
| CHEVROLET | SUBURBAN | 2021 |
| CHEVROLET | TAHOE | 2021 |
| CHEVROLET | TRAILBLAZER | 2021 |
| CHEVROLET | TRAVERSE | 2021 |
| GMC | ACADIA | 2021 |
| GMC | SIERRA 1500 | 2021 |
| GMC | YUKON | 2021 |
| GMC | YUKON XL | 2021 |
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5791
Published date: 11/5/2020
MC-10184098-9999.pdf 105.178KB
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- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs.Fit Type: Vehicle Specific
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles)
- Retains rear seat audio controls;Retains factory BOSE audio systems
- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
- ADAS Collision Avoidance Technology - The Advanced Driver-Assistance System detect nearby obstacles and alerts for safe driving. Including 5 ADAS alerts-Forward collision/Pedestrian collision/Lane departure/Headway monitoring/Forward movement
- Incredible BSD Algorithm - Intelligent blind spot detection warns of impending collisions by monitoring the dangerous blind spot area when changing lanes or reversing, effectively increasing your safety
- Excellent 4K Ultra HD Dual Camera - Equipped with 4K UHD front camera plus WDR technology, the car camera can achieve dual-vision recording and help capture key details like road signs, license plates, etc. With advanced image processing technology, the mirror dashcam effectively minimizes glare distortion from vehicles behind you or the daylight cast
- Advanced Voice Control - The voice control feature allows you to easily command the rear view dash camera by giving a voice command, ensuring safer driving. 9 voice commands allow you to start/stop recording, take a still picture etc.
- 32G TF CARD & GPS Tracking - External GPS accurately records your driving location and route information, providing more detailed and reliable evidence in case of accidents. View your driving route and tracker on the dedicated GPS player
- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles). Reverse wire output
- Retains rear seat audio controls. Dual zone function
- 【4K UHD Recording Mode 】The Coolcrazy N7 dash camera reduced shooting blind spots with car dash cam footage in stunning 4K high resolution.The 4K single dash cam front with super night vision and provides expansive field of view and crisp images & videos. Used the advanced sensor and 170° wide-angle lens capture the vehicle number plates and road signs ; Provides high-quality evidence record an accident.Note: Please use the car charger included in the product package.
- 【Crystal Night Version with WDR】Dash cams adopts an ultra-large F2.0 aperture and 4 layers lens increase more light intake,In extreme dark scenarios,with WDR (Wide Dynamic Range) technology,automatically balance exposure level.Even in the low-light and high-speed driving scenarios conditions,dashcams for cars ensures precise license plate recognition,UHD recordings,restores 4K-level details, ensuring clear night shots.
- 【GPS Tracking,Wi-Fi & APP Control】 COOLCRAZY N7-4k dash cam has built-in GPS, which records and allows you to view real-time live speed and compass on the LCD,and records precise driving routes,locations.Car on-dash mounted cameras comes built-in 2.4G WiFi,the App suit for all Android & iOS smart phones.With our advanced dashboard camera APP,you can select the resolution: 4k/2k to record videos,download it directly to your phone,share travel scenery & highlight moments to your social media.
- 【Accident Lock & 24/7 Parking Monitor】 ①G-sensor--Automatically record emergency situation & videos saved.Safely locked to prevent an overwrite.②Loop recording--Automatically overwrites the oldest videos with the latest ones,when TF card is full.It supports U3 Class 10 Micro SD Card,support 128 G Max (not included).③24H Record/Time Lapse-dash cam 4k capture & record to provide evidence anytime.【Note】:24H Parking Monitor(Additional Hardwire Kit Needed,Asin: B0CJY9NB6Q).
- 【Unique Design & Easy to Use】 Dash cams for cars only takes 5-20 min from unboxing to installation.Type C port design,which is easier to plug and unplug.The dashcam front camera equipped 2 million pixels,Hidden reset button, supports 75° flexible rotation angle.3.2” IPS Screen car dash camera display without any reflection,even when traveling at high speeds,and allows you to access UHD live video.The size of the rechargeable dash cam (3.3in*1.28in*1.29in) is exquisite appearance & hidden design.
- Retains Factory OnStar
- Retains Factory Warning Chimes
- Retains Steering Wheel Controls via built-in pre-programmed interface
- Works with Standard Bose, Premium Bose (Y91) amplified and non-amplified systems
- For 2006-2014 models (GM LAN 29-Bit)
- ACDelco GM OE Antennas have signal strength, clarity, and signal interference protection
- Made with durable materials to withstand exposure to harsh weather and car washes
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- OnStar retention, steering wheel control (swc) retention, and Bose amplifier retention (standard & premium) MOST50.
- Retains warning chimes and navigation outputs.
- Antenna adapter included.
- Retains backup sensors/park assist and backup camera.
- Data-controlled RAP accessory output.
SEOCONTENT-START
Bulletin No.: PIT5791 Published date: 11/5/2020 Preliminary Information PIT5791 Radio Displays Message: Sirius XM Connection Unavailable – Please Call OnStar Agent Models Brand: Model: Model Years: VIN: Engine: Transmissions: from to Buick Enclave 2021 All All All All Buick Encore 2021 All All All All Buick Envision 2021 All All All All Cadillac CT4 2021 All All All All Cadillac CT5 2021 All All All All Cadillac Escalade 2021 All All All All Cadillac Escalade ESV 2021 All All All All Cadillac XT4 2021 All All All All Cadillac XT5 2021 All All All All Cadillac XT6 2021 All All All All Chevrolet Blazer 2021 All All All All Chevrolet Camaro 2021 All All All All Chevrolet Malibu 2021 All All All All Chevrolet Silverado 2021 All All All All Chevrolet Suburban 2021 All All All All Chevrolet Tahoe 2021 All All All All Chevrolet Trailblazer 2021 All All All All Chevrolet Traverse 2021 All All All All GMC Acadia 2021 All All All All GMC Sierra 2021 All All All All GMC Yukon 2021 All All All All GMC Yukon XL 2021 All All All All Involved Region or Country North America Additional Options (RPO) Equipped with Sirius XM (U2K) and Infotainment system (IOS, IOU, IOT, or IOV) Condition Some customers may comment that the radio displays a message “Connection Unavailable, Please call OnStar Agent.” While this message is intended to alert the user to reasons for a reduced Sirius XM experience, it could display while listening to other audio sources such as AM, FM, etc. Cause This message may be caused by no OnStar connectivity. One reason that a lack of OnStar connectivity might occur is when a customer has not accepted, or has declined, the OnStar Terms and Conditions. This is an inherent operation of the system’s design because the Sirius XM 360L feature requires a cellular connection through OnStar. However, it was not intended to have this message display unless Sirius XM was selected as the audio source. Correction: Do not attempt to repair this condition if the customer has not accepted OnStar Terms and Conditions. Engineering is working on a software solution that will prevent the message from displaying when listening to non-SXM sources, but still allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM. Service Procedure 1. Determine whether the customer has accepted OnStar Terms and Conditions (T&Cs) by inspecting the status of the OnStar indicator LED. If it is off, the system may be deactivated, press the OnStar call button once to confirm the introduction plays. A. If OnStar T&Cs have not been accepted: STOP, make no repair attempts at this time. The customer must review the OnStar T&Cs and make their own decision as to whether they choose to accept them. If they wish to leave the T&Cs declined, then it is normal for this message to display because this system requires connectivity to function fully. B. If OnStar T&Cs have been accepted, then this PI does not apply. Refer to standard diagnostics to identify the cause for a loss of connectivity. 2. Advise the customer that it is normal for this message to be displayed when there is a lack of connectivity, but that it should only display when attempting to use the Sirius XM app in the radio. Important: The software solution will NOT turn o???? the message completely. It will only change when the message is displayed. Engineering is working on a software solution that will only allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM. This software is expected to be released to service in the second quarter of 2021. This PI will be updated when a software solution becomes available. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 3487168 Verify status of OnStar Terms and Conditions 0.3 Hr. *This is a unique Labor Operation for Bulletin use only. Version History Version 1 Modified 11/05/2020 – Created on.
SEOCONTENT-END
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