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NHTSA ID Number: 10184098
Manufacturer Communication Number: PIT5791
Summary
This Preliminary information communicates a condition where the radio may display a “Connection not available, please call OnStar agent”. This bulletin advises that Engineering is working on a software solution that will prevent the message from displaying when listening to non-SXM sources, but still allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM.
Condition
The radio displays a message “Connection Unavailable, Please call OnStar Agent.” While this message is intended to alert the user to reasons for a reduced Sirius XM experience, it could display while listening to other audio sources such as AM, FM, etc.
Cause
This message may be caused by no OnStar connectivity. One reason that a lack of OnStar connectivity might occur is when a customer has not accepted, or has declined, the OnStar Terms and Conditions. This is an inherent operation of the system’s design because the Sirius XM 360L feature requires a cellular connection through OnStar. However, it was not intended tov have this message display unless Sirius XM was selected as the audio source.
21 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BUICK | ENCLAVE | 2021 |
| BUICK | ENCORE | 2021 |
| BUICK | ENVISION | 2021 |
| CADILLAC | CT4 | 2021 |
| CADILLAC | CT5 | 2021 |
| CADILLAC | ESCALADE | 2021 |
| CADILLAC | XT4 | 2021 |
| CADILLAC | XT5 | 2021 |
| CADILLAC | XT6 | 2021 |
| CHEVROLET | BLAZER | 2021 |
| CHEVROLET | CAMARO | 2021 |
| CHEVROLET | MALIBU | 2021 |
| CHEVROLET | SILVERADO 1500 | 2021 |
| CHEVROLET | SUBURBAN | 2021 |
| CHEVROLET | TAHOE | 2021 |
| CHEVROLET | TRAILBLAZER | 2021 |
| CHEVROLET | TRAVERSE | 2021 |
| GMC | ACADIA | 2021 |
| GMC | SIERRA 1500 | 2021 |
| GMC | YUKON | 2021 |
| GMC | YUKON XL | 2021 |
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5791
Published date: 11/5/2020
https://www.nhtsa.gov/recalls?nhtsaId=10184098
MC-10184098-9999.pdf 105.178KB
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- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- GM regularly updates production and service part designs to integrate new materials and technologies
- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
- 🚘【 Car Stereo with Bluetooth 5.1】Built-in Wireless Bluetooth & Mic, Leadfan double din car stereo allows Siri or Google voice assistant control,picks up your voice more clearly.Sound quality of upgraded version 5.1 is more clearer，enhanced Listening Experience, lets you play and control music apps and make calls hands-free. Easily change up your music and volume with Steering Wheel Controls or the Touchscreen. Telephone book download and audio stream music playback. High-quality FM radio stereo receiver, listen to channel broadcasts, weather forecasts, real-time road conditions, and up to 18 radio stations.
- 🚘【Double Din Radio Stereo for Car】7 inch HD capacitive touch screen，Specific size reference: 173(L)*65(W)*98(H)mm/6.81(L)*(W)*2.56*3.86(H) . Please read our car stereo size carefully, and measure the size fo your dashboard. Some cars may need to buy a double din dash kit, a wire harness adapter, an antenna adapter. In addition, we have attached a color picture and text manual, which introduces the installation steps in detail, so that you can easily install it.
- 🚘【Apple CarPlay Stereo & Android Auto Radios Stereo】-2 USB. Big Logo design for daily driving.Support MirrorLink and navigation function for most the android and iPhone,supports 1080P video playback.You can connect your smartphone to car radio via a original cellphone cable. This Apple carplay double din android auto stereo supports mobile phone charging. Note: The carplay stereo is not the GPS unit. It obtains the GPS navigation function by connecting to the cellphone.
- 🚘【Rear View Backup Camera】7 inch double din car stereo with backup camera is good for your safety, simply shift into reverse and the system powers on the camera automatically, for optimal visibility no matter the weather conditions!12 LEDs HD rear cameras with night vision function, 170° ultra-wide viewing, it's fully waterproof! We provide detailed reversing camera wiring steps, easy to install.Connect the reversing camera, car stereo display will automatically turn to the rear view details.
- 🚘【Equalizer and Subwoofer Output】 Double din car radio built-in equalizer, 5 sound quality and clear high and low bass. The built-in equalizer offers 5 preset sound modes (pop, jazz, classical, rock, electro) and 1 user sound mode. With the physical buttons, especially the volume rotation button, make you easier when driving.
- Radio Replacement Interface With Built In OnStar Retention, Pre-Programmed Steering Wheel Control Retention and Navigation Output
- Retains OnStar when the factory radio is replaced
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- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs.Fit Type: Vehicle Specific
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
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- Retains rear seat audio controls;Retains factory BOSE audio systems
- Retains factory features in select GM LAN 29 Bit vehicles while functioning with an aftermarket radio. Retains factory front and back park assist system. Retains chime functions.
- Pre-programmed to retain factory Steering Wheel Controls. Provides Factory Rear Seat Entertainment Activation. Requires Cable #CRUX2333A (sold separately).
- iPhone Voice Recognition (VR) feature from SWC on Kenwood, Pioneer, Alpine and JVC radios. Supports Pick Up/End Call, Pick Up and Toggle between 1st and 2nd Incoming call, AVRCP Track, Seek.
- Includes Double DIN Radio Replacement Dash Kit. EIA color coded wiring for easy installation.
- Apple Carplay & Android Auto :Double din car stereo matching Apple car play and Android Auto, fullly HD 1204*600 touch control, making it easier to access your phone functions including music, GPS navigation, calls, notification, messages and much more, safely driving with no distractions.Support the latest version of IOS system and Android system.
- Car Stereo with Bluetooth : Answer/make calls in seconds by pairing it with your smartphone.Built-in microphone, hands-free calling with no distractions. No need to pick up the phone using hands for safely driving. Wireless audio stream via Bluetooth which provides a stable connectivity to your smartphone or Bluetooth device. Support power-off memory playing and LRC lyrics display. Make you enjoy a superior music listening experience!
- Real High-definition Screen 1024*600 :Using a 7-inch capacitive screen, compared with a resistive screen, the capacitive screen has a faster response speed, richer colors, and a wider viewing angle.
- Car Stereo with Backup Camera :Double din car stereo comes with a backup camera,Waterproof, 170-degree super wide-angle lens, night vision, HD display it will automatically display reverse image when in reversing mode. Provide installation tools, wires and user manual. Our car stereo comes with a 1-year warranty and provides professional technical support. If you encounter any operation or other problems, please contact us (click "Contact Seller" on your order page)
- Double Din Mirror Link Phone :Unlike Carplay function, Mirrorlink can mirror your phone to the radio display, and you can play movies, navigation, etc. on the display. Android phones support two-way operation, you can operate the phone interface on the radio screen.
- 29-bit data GMC LAN Chevy radio replacement interface. All the stereo harnesses are included. The interface is includes the full harness for the radio, along with the needed harness (adapter) for the antenna.
- Chevy stereo replacement interface kit, which works the purpose to retain CAN BUS. It is retain steering wheel controls, factory OnStar setting, Auxiliary Audio Input, accessory power(RAP), RSE activation and update USB and stock backup camera function. No need to re-programmed.
- Makes connecting the radio a great deal easier. Essentially most of harness were plug and play. The module is designed for Sony Pioneer Alpine JVC Kenwood and more major aftermarket car radio stereo NAV, Which save much of your time to update old radio.
- Compatible with GMC 2007-2012 Acadia, 2006-2015 Savana 1500, 2006-2017 Savana 2500, 2006-2015 Savana 3500, 2007-2014 Yukon, 2010-2014 GMC Yukon XL 1500. Fit for Buick 2008-2017 Enclave, 2006-2011 Lucerne. Fit for Cadillac 2006-2011 DTS, 2007-2012 Escalade, 2007-2012 Escalade ESV, 2007-2012 Escalade EXT, 2007-2009 SRX. For Pontiac 2007-2009 Torrent, 2007-2010 G5, 2006-2010 Solstice, 2007-2009 Trent, 2009-2009 Vibe.
- Replacement for Chevy 2007-2013 Avalanche, 2008-2013 Equinox, 2008-2015 Express 1500, 2008-2015 Express 2500, 2008-2015 Express 3500, 2006-2010 Impala, 2006-2009 Monte Carlo, 2007-2011 Silverado 1500, 2007-2011 Silverado 2500, 2007-2011 Silverado 3500, 2007-2009 Sierra 1500, 2007-2009 Sierra 2500, 2007-2009 Sierra 3500. 2007-2014 Suburban, 2007-2014 Tahoe, 2009-2017 Traverse, 2006- 2011 Chevy HHR, 2007-2011 CAPTIVA, Malibu LS 2009-2011.
Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API
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Bulletin No.: PIT5791 Published date: 11/5/2020 Preliminary Information PIT5791 Radio Displays Message: Sirius XM Connection Unavailable – Please Call OnStar Agent Models Brand: Model: Model Years: VIN: Engine: Transmissions: from to Buick Enclave 2021 All All All All Buick Encore 2021 All All All All Buick Envision 2021 All All All All Cadillac CT4 2021 All All All All Cadillac CT5 2021 All All All All Cadillac Escalade 2021 All All All All Cadillac Escalade ESV 2021 All All All All Cadillac XT4 2021 All All All All Cadillac XT5 2021 All All All All Cadillac XT6 2021 All All All All Chevrolet Blazer 2021 All All All All Chevrolet Camaro 2021 All All All All Chevrolet Malibu 2021 All All All All Chevrolet Silverado 2021 All All All All Chevrolet Suburban 2021 All All All All Chevrolet Tahoe 2021 All All All All Chevrolet Trailblazer 2021 All All All All Chevrolet Traverse 2021 All All All All GMC Acadia 2021 All All All All GMC Sierra 2021 All All All All GMC Yukon 2021 All All All All GMC Yukon XL 2021 All All All All Involved Region or Country North America Additional Options (RPO) Equipped with Sirius XM (U2K) and Infotainment system (IOS, IOU, IOT, or IOV) Condition Some customers may comment that the radio displays a message “Connection Unavailable, Please call OnStar Agent.” While this message is intended to alert the user to reasons for a reduced Sirius XM experience, it could display while listening to other audio sources such as AM, FM, etc. Cause This message may be caused by no OnStar connectivity. One reason that a lack of OnStar connectivity might occur is when a customer has not accepted, or has declined, the OnStar Terms and Conditions. This is an inherent operation of the system’s design because the Sirius XM 360L feature requires a cellular connection through OnStar. However, it was not intended to have this message display unless Sirius XM was selected as the audio source. Correction: Do not attempt to repair this condition if the customer has not accepted OnStar Terms and Conditions. Engineering is working on a software solution that will prevent the message from displaying when listening to non-SXM sources, but still allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM. Service Procedure 1. Determine whether the customer has accepted OnStar Terms and Conditions (T&Cs) by inspecting the status of the OnStar indicator LED. If it is off, the system may be deactivated, press the OnStar call button once to confirm the introduction plays. A. If OnStar T&Cs have not been accepted: STOP, make no repair attempts at this time. The customer must review the OnStar T&Cs and make their own decision as to whether they choose to accept them. If they wish to leave the T&Cs declined, then it is normal for this message to display because this system requires connectivity to function fully. B. If OnStar T&Cs have been accepted, then this PI does not apply. Refer to standard diagnostics to identify the cause for a loss of connectivity. 2. Advise the customer that it is normal for this message to be displayed when there is a lack of connectivity, but that it should only display when attempting to use the Sirius XM app in the radio. Important: The software solution will NOT turn o???? the message completely. It will only change when the message is displayed. Engineering is working on a software solution that will only allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM. This software is expected to be released to service in the second quarter of 2021. This PI will be updated when a software solution becomes available. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 3487168 Verify status of OnStar Terms and Conditions 0.3 Hr. *This is a unique Labor Operation for Bulletin use only. Version History Version 1 Modified 11/05/2020 – Created on.
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