Loss of Sirius XM, XM Tuner Unavailable, Or No AM/FM Audio Immediately Following Radio Replacement – 2019-2021 Cadillac Chevrolet GMC

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NHTSA ID Number: 10184106

Manufacturer Communication Number: PIT5794

Summary

This Preliminary information communicates a concern where the wrong part number was being installed causing XM and Audio concerns. This PI explains the concern and advises to return the part to the ESC for the correct part if the incorrect part number is received

 


Chevrolet GMC Cadillac
Chevrolet GMC Cadillac

 


Condition

Immediately after installing radio part number 84837229 for any reason, the following symptoms were identified:

  • No Sirius XM radio ID displayed
  • No Sirius XM radio ID on the label of the replacement radio
  • The Sirius XM coax cable won’t connect to the replacement radio, or won’t connect in the same location as it came from on the original radio
  • Sirius XM inoperative
  • Radio displays XM Tuner Unavailable
  • No AM/FM audio (may not occur on all build configurations)
  • Chime volume changes when attempting to adjust radio volume

 

Cause

A parts application error caused a European market radio PN 84837229 to be available for order in North America.

 


20 Affected Products

Vehicles

MAKE MODEL YEAR
CADILLAC XT4 2019
CHEVROLET BLAZER 2019
CHEVROLET CAMARO 2019
CHEVROLET COLORADO 2019-2021
CHEVROLET EQUINOX 2019-2021
CHEVROLET MALIBU 2019-2020
CHEVROLET SILVERADO 1500 2019
CHEVROLET VOLT 2019
GMC CANYON 2019-2021
GMC SIERRA 1500 2019
GMC TERRAIN 2019-2021

 


1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5794
Published date: 11/12/2020

https://www.nhtsa.gov/recalls?nhtsaId=10184106

MC-10184106-9999.pdf 74.389KB

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