Release Date: December 2020
Revision: 00
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year Chevrolet Blazer and Equinox vehicles. In these vehicles, the wrong seat-belt bolt may have been used at one or more fastening locations to secure the seat belt to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle. If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant, increasing risk of occupant injury in a crash.
Correction
Dealers will replace bolts at suspect seat-belt attachment locations.
Parts
| Quantity | Part Name | Part No. |
| 1 | Bolt | 11611776 |
Check if your Vehicle has a Recall
Product Safety Recall
N202322231 Seat Belt May Not Be Properly Attached
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 4
Release Date:
December 2020
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Blazer
2021
2021
Chevrolet
Equinox
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year Chevrolet Blazer and Equinox vehicles. In these vehicles, the wrong seat-belt bolt may have been used at one or more fastening locations to secure the seat belt to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle. If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant, increasing risk of occupant injury in a crash.
Correction
Dealers will replace bolts at suspect seat-belt attachment locations.
Parts
Quantity
Part Name
Part No.
As Required
Bolt
11611776
Important: Due to limited initial parts availability, parts should only be ordered when a Dealer has a vehicle with a VIN that is subject to this Recall. If the VIN is subject to this Recall, its recall status in IVH should be listed as “open.” We have also attached information below to access involved VINs for your convenience.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105522
Replace Front Row Seat Belt Retractor Mounting Bolt
ADD: Replace Both Left and Right Front Row Seat Belt Retractor Mounting Bolts
0.5
0.4
ZFAT
N/A
9105523
Replace Second Row Seat Belt Retractor and Anchor Bolt
1.2
Service Procedure
IMPORTANT: Not all seat belt system attachment bolts require replacement. Please click on, download, and launch one of the two files below. If your computer is equipped with Microsoft Excel, click on the first link. If your computer is NOT equipped with Microsoft Excel, click the second link. Once downloaded/open, find (press ctrl-F once in the file) the VIN of the vehicle you are servicing to determine which seat belt system attachment bolt requires replacement.
https://tis2web.akamai.gm.com/vinlist/n20232223_equinox_blazerV2.xlsx
https://tis2web.akamai.gm.com/vinlist/n20232223_equinox_blazerV2.pdf
Product Safety Recall
N202322231 Seat Belt May Not Be Properly Attached
Page 2 of 4
NOTE: The bolt being removed from the vehicle may not have cut the proper threads in the nut when the vehicle
was manufactured. If this occurred, expect to feel resistance for the complete bolt length when removing the
bolt. When the new bolt is being installed in an unthreaded nut, there will be resistance as the self-threading bolt
threads the nut. There will be an initial resistance while the thread is being cut, followed by a reduction in
resistance. This is an expected condition. Continue tightening the bolt until the retractor or belt bracket is
secured. To complete the installation, tighten the bolt to the proper torque specification.
Service Procedure for First Row Outer Seatbelt Retractor Mounting Bolt
1. Remove the center pillar lower trim panel. It is not necessary to disconnect the seat belt from any location. Refer to
Center Pillar Lower Trim Panel Replacement in SI.
5148395
NOTE: Driver side shown. Passenger side similar.
2. Remove and discard the lower retractor bolt (2).
3. Install the new retractor mounting bolt. Refer to the note above for installation details. Tighten the new service bolt
to 45 N.m (33 lb. ft).
4. Reinstall the center pillar lower trim panel. Refer to Center Pillar Lower Trim Panel Replacement in SI.
Service Procedure for Second Row Outer Seatbelt Retractor and Seat Belt Anchor Mounting Bolt (Blazer Models)
NOTE: When performing the following steps, it is not necessary to disconnect the seat belts.
1. Remove the quarter lower rear trim panel. Refer to Quarter Lower Rear Trim Panel Replacement in SI.
5142571
NOTE: Passenger side shown. Driver side similar.
2. Remove the second-row seat belt retractor bolt (3) and seat belt anchor bolts (3) Discard the bolts.
3. Install TWO new bolts, one at the seat belt retractor and the second at the seat belt anchor bracket. Refer to the note
above for installation details. Tighten the new service bolts to 45 N.m (33 lb. ft).
Product Safety Recall
N202322231 Seat Belt May Not Be Properly Attached
Page 3 of 4
4. Reinstall the quarter lower rear trim panel. Refer to Quarter Lower Rear Trim Panel Replacement in SI.
Service Procedure for Second Row Outer Seatbelt Retractor and Seat Belt Anchor Mounting Bolt (Equinox Models)
NOTE: When performing the following steps, it is not necessary to disconnect the seat belts.
1. Remove the quarter lower rear trim panel. Refer to Quarter Lower Rear Trim Panel Replacement in SI.
4601607
NOTE: Passenger side shown. Driver side similar.
2. Remove the second-row seat belt retractor bolt (2) and seat belt anchor bolts (3) Discard the bolts.
3. Install TWO new bolts, one at the seat belt retractor and the second at the seat belt anchor bracket. Refer to the note above for installation details. Tighten the new service bolts to 45 N.m (33 lb. ft).
4. Reinstall the quarter lower rear trim panel. Refer to Quarter Lower Rear Trim Panel Replacement in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
Product Safety Recall
N202322231 Seat Belt May Not Be Properly Attached
Page 4 of 4
required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
********************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5629
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 23, 2020
Subject: N202322231 – Safety Recall
Seat Belt May Not Be Properly Attached
Models: 2021 Chevrolet Blazer
2021 Chevrolet Equinox
To: All General Motors Dealers
General Motors is releasing Safety Recall N202322231 today. The total number of U.S. vehicles involved is approximately 120. Please see the attached bulletin for details.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 24, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Frequently Asked Questions (FAQs) for Safety Recall N202322231
Seat Belt May Not Be Properly Attached
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | 2021 Chevrolet Blazer and Equinox
|
| Q2) | What is the issue or condition? |
| A2) | In these vehicles, the wrong seat-belt bolt may have been used at one or more fastening locations to secure the seat belt to the vehicle.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | None
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will replace bolts at suspect seat-belt attachment locations.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle. If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant, increasing risk of occupant injury in a crash.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
Safety Bulletin
RCSB-20V811-5471.pdf 287.541KB
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Last update on 2021-02-24 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-02-24 / Affiliate links / Images from Amazon Product Advertising API
