F/CMVSS Noncompliance Recall 17376 Incorrect Torsion Bar Built into Front Seat Belt Retractors – 2017-2018 Chevrolet Silverado & GMC Sierra 2500 & 3500

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September 14, 2017 NHTSA CAMPAIGN NUMBER: 17V567000

Incorrect Seat Belt Torsion Bar/FMVSS 209

 

The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 17V567

Manufacturer General Motors LLC

Components SEAT BELTS

Potential Number of Units Affected 38,048

 

Summary

General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, “Seat Belt Assemblies.”

 

Remedy

GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall is expected to begin December 28, 2020. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM’s numbers for this recall are 17368, 17375, and 17376.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Parts

Quantity Part Name Part No.
1 Belt Kit 19356111
1 Belt Kit 19356112
1 Belt Kit 19356113
1 Belt Kit 19356114
1 Belt Kit 19356082
1 Belt Kit 19356084
1 Belt Kit 19356085

 


IMPORTANT SAFETY RECALL

October 2017

This notice applies to your vehicle, VIN: ________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that certain 2017-2018 model year Chevrolet Silverado HD Double Cab and GMC Sierra

HD Double Cab vehicles fail to conform, in part, to Federal/Canada Motor Vehicle Safety Standard (FMVSS) No. 209,

Seat Belt Assemblies.”  As a result, GM is conducting a recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T

  • Your vehicle is involved in GM recall 17376.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled? The supplier of the driver’s and front passenger’s seat-belt retractor assemblies in these vehicles built those assemblies with different torsion bars than were used in testing the vehicles for compliance with the seat-belt elongation requirements of Section 4.4(b)(5) of FMVSS 209.  If the front passenger airbag in these vehicles is manually turned off and inadvertently left off with an adult in the front passenger seat, this condition may increase the risk of injury to the front passenger in a frontal crash.
What will we do? Your GM dealer will replace the front passenger-side seat-belt retractor assembly with an assembly containing the correct torsion bar.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.  Make sure the front passenger airbag in the vehicle is turned on with an adult passenger in the front passenger seat.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National

Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 17V567.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Jeffrey Massimilla
Vice President
Global Vehicle Safety and Product Cybersecurity

 

GM Recall 17376

 


Frequently Asked Questions (FAQs) for NonCompliance Recall N202323022
Incorrect Torsion Bar Built into Driver Front Seat Belt Retractor

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?
A1) 2017 – 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles.

 

Q2) What is the issue or condition?
A2) Certain vehicles fail to conform, in part, to Federal Motor Vehicle Safety Standard (FMVSS) No. 209, “Seat Belt Assemblies.” The supplier of the driver’s front seat-belt retractor assemblies in these vehicles built those assemblies with different torsion bars than were used in testing the vehicles for compliance with the seat-belt elongation requirements of Section 4.4(b)(5) of FMVSS 209.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) None

 

Q4) What is the remedy/repair?
A4) Dealers will replace affected seat-belt retractor assemblies with one containing the correct torsion bar.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) The seat belt retractors may not perform as intended in certain frontal crashes, increasing the risk of injury in a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9)

 

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Frequently Asked Questions (FAQs) for NonCompliance Recall N2023232021
Incorrect Torsion Bar Built into Front Seat Belt Retractors

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?
A1) 2017 – 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles.  

 

Q2) What is the issue or condition?
A2) Certain vehicles fail to conform, in part, to Federal Motor Vehicle Safety Standard (FMVSS) No. 209, “Seat Belt Assemblies.” The supplier of the driver’s and front passenger’s seat-belt retractor assemblies in these vehicles built those assemblies with different torsion bars than were used in testing the vehicles for compliance with the seatbelt elongation requirements of Section 4.4(b)(5) of FMVSS 209.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) None

 

Q4) What is the remedy/repair?
A4) Dealers will replace affected seat-belt retractor assemblies with one containing the correct torsion bar.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) The seat belt retractors may not perform as intended in certain frontal crashes, increasing the risk of injury in a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 


 


8 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 2500 2017-2018
CHEVROLET SILVERADO 3500 2017-2018
GMC SIERRA 2500 2017-2018
GMC SIERRA 3500 2017-2018

 


35 Associated Documents

Recall Quarterly Report #4, 2018-3

RCLQRT-17V567-3371.PDF 211.454KB

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Recall 573 Report-Amendment 3

RCLRPT-17V567-4315.PDF 217.407KB

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Recall Quarterly Report #6, 2019-1

RCLQRT-17V567-6642.PDF 211.664KB

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Recall Quarterly Report #5, 2018-4

RCLQRT-17V567-5176.PDF 211.572KB

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Manufacturer Notices(to Dealers,etc) – Date: September 14, 2017 Subject: Stop Delivery Order – Revised Population (Rev. 03) GM Reference Number N172118130

RCMN-17V567-9549.pdf 123.04KB

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Recall 573 Report-Amendment 4

RCLRPT-17V567-4402.PDF 214.835KB

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Manufacturer Notices(to Dealers,etc) – Reference Number: N172118136 Release Date: September 2017

RCMN-17V567-3224.pdf 232.844KB

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Recall 573 Report-Amendment 2

RCLRPT-17V567-2664.PDF 217.404KB

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Manufacturer Notices(to Dealers,etc) – Date: September 19, 2017 Subject: Stop Delivery Order – Revision of Population Upcoming Noncompliance Recall 17368

RCMN-17V567-4528.pdf 122.444KB

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Recall 573 Report-Amendment 1

RCLRPT-17V567-6477.PDF 217.405KB

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Safety Bulletin – Reference Number: N172118137 Release Date: October 2017

RCSB-17V567-6308.pdf 267.215KB

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Recall Quarterly Report

RCLQRT-17V567-2878.PDF 214.739KB

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Manufacturer Notices(to Dealers,etc) – Date: September 28, 2017 Subject: Upcoming Noncompliance Recall 17376 Incorrect Torsion Bar Built into Front Seat Belt Retractors Application for Used Vehicle Working Capital Assistance Program

RCMN-17V567-2864.pdf 134.419KB

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Recall 573 Report-Amendment 5

RCLRPT-17V567-1209.PDF 214.836KB

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Recall Quarterly Report #1, 2017-4

RCLQRT-17V567-8456.PDF 214.528KB

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Manufacturer Notices(to Dealers,etc) – Date: September 6, 2017 Subject: Stop Delivery Order – Expansion of Population GM Reference Number N172118130

RCMN-17V567-1324.pdf 122.148KB

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Recall Acknowledgement

RCAK-17V567-4857.pdf 244.315KB

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Manufacturer Notices(to Dealers,etc) – Date: September 14, 2017 Subject: Stop Delivery Order for Upcoming Noncompliance Recall 17368

RCMN-17V567-2335.pdf 74.064KB

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Manufacturer Notices(to Dealers,etc) – Date: September 27, 2017 Subject: 17375 – Noncompliance Recall Incorrect Torsion Bar Built into Front Seat Belt Retractors

RCMN-17V567-2471.pdf 9.425KB

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Manufacturer Notices(to Dealers,etc) – Date: September 14, 2017 Subject: Upcoming Noncompliance Recall 17376

RCMN-17V567-1704.pdf 73.332KB

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Manufacturer Notices(to Dealers,etc) – Date: September 20, 2017 Subject: Revision of Population (Rev02) Upcoming Noncompliance Recall 17375

RCMN-17V567-8790.pdf 62.765KB

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Manufacturer Notices(to Dealers,etc) – Date: November 12, 2020 Subject: Stop Delivery Order for Upcoming Noncompliance Recall N202323021

RCMN-17V567-8309.pdf 65.365KB

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Frequently Asked Questions (FAQs) for NonCompliance Recall N2023232021 Incorrect Torsion Bar Built into Front Seat Belt Retractors

RMISC-17V567-8313.pdf 84.872KB

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Frequently Asked Questions (FAQs) for NonCompliance Recall N202323022 Incorrect Torsion Bar Built into Driver Front Seat Belt Retractor

RMISC-17V567-7971.pdf 84.936KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-17V567-6471.pdf 103.929KB

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Manufacturer Notices(to Dealers,etc) – Subject: Stop Delivery Order Models: 2017-2018 Chevrolet Silverado 2500HD Crew Cab 2017-2018 GMC Sierra 2500HD Crew Cab

RCMN-17V567-6487.pdf 73.285KB

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Manufacturer Notices(to Dealers,etc) – Date: September 19, 2017 Subject: Revision of Population Upcoming Noncompliance Recall 17375

RCMN-17V567-8454.pdf 64.08KB

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Manufacturer Notices(to Dealers,etc) – Date: September 27, 2017 Subject: 17368 – Noncompliance Recall Incorrect Torsion Bar Built into Front Seat Belt Retractors

RCMN-17V567-7592.pdf 9.383KB

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Manufacturer Notices(to Dealers,etc) – Date: November 12, 2020 Subject: Stop Delivery Order for Upcoming Noncompliance Recall N202323022

RCMN-17V567-2591.pdf 65.237KB

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Manufacturer Notices(to Dealers,etc) – Date: September 12, 2017 Subject: Stop Delivery Order – Expansion of Population (Rev. 02) GM Reference Number N172118130

RCMN-17V567-1136.pdf 121.916KB

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Manufacturer Notices(to Dealers,etc) – Date: October 12, 2017 Subject: 17376 – Noncompliance Recall Incorrect Torsion Bar Built into Front Seat Belt Retractors

RCMN-17V567-8362.pdf 9.638KB

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Manufacturer Notices(to Dealers,etc) – Date: September 29, 2017 Subject: Summary of Field Actions 17357, 17366, 17368, 17375

RCMN-17V567-8909.pdf 12.968KB

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Manufacturer Notices(to Dealers,etc) – Date: September 14, 2017 Subject: Stop Delivery Order for Upcoming Noncompliance Recall 17368

RCMN-17V567-3656.pdf 74.064KB

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Manufacturer Notices(to Dealers,etc) – Reference Number: N172118134 Release Date: September 2017

RCMN-17V567-0515.pdf 232.951KB

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Recall Quarterly Report #2, 2018-1

RCLQRT-17V567-4955.PDF 214.629KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=17V567&docType=RCL

 


 

“This site contains affiliate links for which OEMDTC may be compensated”
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  • TORSION BAR REMOVER: Orion Motor Tech's torsion bar removal tool is the ideal assistant to help you remove and replace your vehicle’s torsion bar; it removes the spring from the suspension system to accommodate easy parts replacement and keep your car in optimal condition
  • WIDE COMPATIBILITY: This torsion key tool easily removes or holds the torsion bar in place on a wide variety of vehicles, compatible with a range of models from Chevy, GMC, Dodge, Cadillac, and more (see all compatible models below)
  • EFFICIENT TOOL: Our torsion bar removal tool consists of a C frame with a 6.3 inch (16 cm) opening that easily holds the torsion bar in place and a 7.1 inch long, 0.9 inch (22 mm) diameter threaded shaft that makes quick and easy work of your suspension jobs
  • DURABLE CONSTRUCTION: This car tool is constructed from high quality AISI 1045 medium carbon steel; the hammered finish offers incredible durability and corrosion proof experience to let you enjoy years of dependable use; and the 1 inch hex drive bolt offers compatibility with your standard hand wrench
  • 1 YEAR WARRANTY: Order Orion Motor Tech's torsion bar unloading tool with your peace of mind assured thanks to its strong 1 year warranty and our usual friendly 24/7 customer service; order today at no risk to enjoy hassle-free car servicing

Last update on 2024-03-05 / Affiliate links / Images from Amazon Product Advertising API

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