Product Safety Recall N202314870 Drive Shaft Weld Separationarate – 2019-2020 Chevrolet Silverado 1500 & GMC Sierra 1500 & 2020 Chevrolet Silverado 2500 Trucks

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October 22, 2020 NHTSA CAMPAIGN NUMBER: 20V650000

Driveshaft May Separate

If the driveshaft separates, there may be a loss of propulsion, increasing the risk of crash.

 

NHTSA Campaign Number: 20V650

Manufacturer General Motors LLC

Components POWER TRAIN

Potential Number of Units Affected 42

 

Summary

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.

 

Remedy

GM will notify owners, and dealers will replace the driveshaft, free of charge. The recall is expected to begin December 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM’s number for this recall is N202314870.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 – 2020 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles, and 2020 model year Chevrolet Silverado 2500 vehicles. These vehicles may contain a drive shaft with a joint that was improperly welded by the supplier during assembly. If this joint was improperly welded, the drive shaft may separate under load. If the drive shaft separates while driving, the vehicle may experience loss of propulsion, increasing the risk of a crash.

 

Correction

Dealers will replace the drive shaft.

 

Service Procedure

Replace the propeller shaft. Refer to Propeller Shaft Replacement in SI.

 


Frequently Asked Questions (FAQs) for Safety Recall N202314870
Drive Shaft Weld Separation

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1)Which vehicles are involved?

Certain 2019 – 2020 Chevrolet Silverado 1500, 2020 Chevrolet Silverado 2500 and 2019 – 2020 GMC Sierra 1500.

 

Q2)What is the issue or condition?

These vehicles may contain a drive shaft with a joint that was improperly welded by the supplier during assembly.  If this joint was improperly welded, the drive shaft may separate under load.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?

None.

 

Q4) What is the remedy/repair?

Dealers will replace the drive shaft.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?

If the drive shaft separates while driving, the vehicle may experience loss of propulsion, increasing the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?

No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?

Yes, the remedy/repair is available now, please see the attached bulletin for detailsQ8) What should customers do until recall repairs can be completed?  Are there any special instructions? A8)If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?

Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 



5 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 1500 2019-2020
CHEVROLET SILVERADO 2500 2020
GMC SIERRA 1500 2019-2020

 


13 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-20V650-7425.pdf 120.573KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202314870 – Safety Recall Drive Shaft Weld Separation

RCMN-20V650-4429.pdf 60.444KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202314870 Drive Shaft Weld Separation

RMISC-20V650-2767.pdf 84.297KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V650-9510.PDF 211.126KB

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Safety Bulletin

RCSB-20V650-5254.pdf 181.164KB

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Recall Quarterly Report #3, 2021-2

RCLQRT-20V650-1914.PDF 211.307KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Upcoming Safety Recall N202314870 Drive Shaft Weld Separation Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-20V650-6556.pdf 106.9KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202314870 Drive Shaft Weld Separation

RMISC-20V650-3315.pdf 84.392KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Stop Delivery Order for Upcoming Safety Recall N202314870

RCMN-20V650-3085.pdf 63.807KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V650-6539.PDF 211.227KB

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Recall Acknowledgement

RCAK-20V650-7525.pdf 244.239KB

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Defect Notice 573 Report

RCLRPT-20V650-8551.PDF 215.334KB

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V650-4733.PDF 211.412KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V650&docType=RCL

 


 

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